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Weddings

Sheraton Fairplex Hotel & Conference Center Reviews

Sheraton Fairplex Hotel & Conference Center

Sheraton Fairplex Hotel & Conference Center

Pomona, CA
4.7 out of 5 rating, 16 Reviews
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Reviews

4.7 out of 5 rating
16 Reviews
  • Quality of service
    4.6 out of 5 rating
  • Average response time
    4.6 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
100% Recommended by couples

Awards

16
  • B
    Brandy Sent on 08/22/2022
    5 out of 5 rating
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    All in one

    The Sheraton is the perfect place to plan your entire wedding. Ceremony, cocktail hour, reception, to an overnight stay. Everything you need in one. Elizabeth made all the planning and organizing simple. We communicated regularly and made sure everything was in order. Food and drinks were delicious. My guests had a wonderful experience.
  • T
    Teni E. Sent on 10/16/2021
    5 out of 5 rating
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    Wedding venue

    We had a great experience having our wedding in their outdoor venue. The service was great, the food was delicious, the lighting made it look very romantic at night. The staffs were very friendly and helpful. They also provided us complimentary room and dressing room. I would highly recommend this venue.

    Sheraton Fairplex Hotel & Conference Center's reply:

    Thank you so much for giving us the opportunity to host your big day on our new Sheraton Fairplex Lawn! Best wishes ahead.
  • M
    Michelle Sent on 12/08/2017
    5 out of 5 rating
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    Tiffany was awesome to work with. She went above and beyond to please me with my dream wedding.
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  • P
    Priscilla Sent on 12/08/2017
    5 out of 5 rating
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    I would highly recommend this venue your special occasion!
  • A
    Angelica Sent on 10/03/2018
    5 out of 5 rating
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    Tiffany was the best , she helped us a lot , very informative, and patient . All the staff was great and had gave our guests great service .
  • Tiffany
    Tiffany Sent on 08/14/2015
    5 out of 5 rating
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    I didnt have my wedding here, but I stayed here for three nights before and after my wedding. The staff is very professional, friendly and accommodating. They had champagne and strawberries when we arrived from our wedding. They also moved all of our belongings to another room for our second night, just so we didn't have to worry about it. They asked us how our wedding went and made sure we were happy with everything. We also had other family at the hotel, and they made sure to have our rooms close together for when we were getting ready the day of the wedding. I just feel like they really went above and beyond to make sure we were taken care of.
  • S
    Stephanie Sent on 01/06/2015
    5 out of 5 rating
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    It truly is a great hotel. They are very accomadating. They sent us a complimentary bottle of champagne and a very nice and tasty celebration snack when we got back to our room after our wedding reception. Thank you Sheraton Fairplex Pomona.
  • User6106319 Sent on 06/10/2013
    5 out of 5 rating
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    The hotel was very accommodating to our guests and passed out welcome bags to each guest. My fiance said their customer service was outstanding and everyone was very helpful.
  • D
    Dina Sent on 05/11/2010
    5 out of 5 rating
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    If you are looking for an elegant affair, the Ballroom at the Sheraton is beautiful! Annie was our catering manager, she was professional and very helpful! The food was sooo good, and the service was wonderful! This is a great place to have a wedding reception.
  • H
    Helen Sent on 05/03/2016
    4.8 out of 5 rating
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    Thank you for all the help and patience in planning our wedding! We appreciate your flexibility and ability to assist with last minute issues!
  • A
    Amanda Sent on 03/21/2017
    4.6 out of 5 rating
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    It was very close to our venue and a nice/clean hotel. I stayed the night before our wedding to hang out with my girls. The next morning we all got ready there, but it is actually kind of small inside the rooms. We also stayed the night of our wedding. I wish they had left champagne or something since they knew we would be there our wedding night, but we got a congratulations so that was good I guess.
  • B
    Bernadette Sent on 08/31/2015
    4.6 out of 5 rating
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    I just recently had my wedding at the Sheraton and I was very pleased with their services. The venue was gorgeous, the food was delicious (organically grown from their farm located on their property), and the staff went above and beyond to accommodate our needs. I had booked the venue about 2 years in advance (enough to save for the wedding and honeymoon) and found that although the venue coordinators seem to have a high turn over rate, the current venue coordinator was always easy to access and very responsive. During my contract, I was to meet a certain minimum for food and beverage depending on the number of people attending the wedding. I was below the minimum (out of state family canceling) and the Sheraton worked with me to lower the contract minimum so I wouldn't end up paying extra money! Not only did this help us by saving a couple thousand dollars, they also were flexible in accommodating the room block for us as well, since we were short in meeting the minimum!
    Their packages include many food options, reception centerpieces, the cake, a bridal suite and a honeymoon suite. If you think about it, when you contract different vendors, it ends up costly at the end since added tax and service charges become part of the cost (because all of this was included, we saved money in the long run). For our food selection we chose the Spanish Affair which included a buffet of carne asada, enchiladas, chicken mole, beans and rice, with a side salad. We added a capped bar which worked perfectly! Our guests complemented us on how delicious the food was and still talk about it! We were very pleased!
    Since the Sheraton is part of the fairgrounds, you also have access to the fairgrounds for wedding photography and such. Our lovely photographers were able to shoot some amazing wedding shots within their farm with a romantic and beautiful background.
    Overall, consider the Sheraton Fairplex for your wedding! You will not be disappointed!
  • C
    Clevette Sent on 09/22/2014
    4.6 out of 5 rating
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    The staff at the Sheraton goes out of their way to ensure that you are comfortable and happy with their service. They are basically amazing. My wedding was on Picnic Hill and it was gorgeous. The decor was fantastic and the food even better. We also stayed over at the hotel and the service was great. They provided everything we asked for plus more. Thank you Sheraton Fairplex!
  • C
    Cristina Sent on 08/10/2015
    4.5 out of 5 rating
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    Very spacious rooms, my family and friends stayed here I was very happy with the rooms and my family as well. Very close to everywhere I had to go and the front desk and pbx was very attentive I would come back
  • C
    Christina Sent on 06/10/2008
    3.9 out of 5 rating
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    I had my reception at the Sheraton Fairplex in Pomona. I had a mixed experience with my events contact. Initially he was very responsive and very helpful...as the day drew closer and more details needed to be ironed out, emails that I sent asking questions took over a week to reply to if at all. The value of their celebration packages is very good though, just be sure to meet their food and beverage minimum dollar amount. I do have to commend their banquet staff, they were all very friendly and helpful. The Banquet Captain that was on hand to assist us was very accommodating and made sure that all the needs of our guests were met. The service was excellent and the food was good too. The waiter that served the head table was very calming and provided excellent service. He had a great sense of humor which was very relaxing to me and my husband. He was awesome!!! The hotel grounds were beautiful and the room, ultimately, was lovely. Though I had some issue with the responsiveness of my events person, everything did work out in the end. I would recommend this site to other brides
  • L
    Liz Sent on 05/19/2017
    3.1 out of 5 rating
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      3.5 out of 5 rating
    Great space, great food, great venue! Customer service wasn't the best and can definitely be improved.
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