Sheraton Erie Bayfront Hotel Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
17 Reviews
96% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
17
+6
User photos
Weddingwire
4.8/5
17 reviews
Google
4.4/5
2715 reviews
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Bridget Sent on 03/06/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Wedding Venue
Our daughter and son in law got married at the Sheraton and the venue couldn't have been better. The process was made so easy by Bri, she is knowledgeable on all things wedding related and was there for us every step of the way going above and beyond. The family still talks about Chef Michael's delicious food and hats off to the bar for all the fantastic drinks. They helped with so many details making it much easier on the parents on the bridge and groom. They helped with decorations, flowers, cookies, accommodating the band etc. I would plan another wedding there tomorrow!Our daughter and son in law got married at the Sheraton and the venue couldn't have been better. The process was made so easy by Bri, she is knowledgeable on all things wedding related and was there for us every step of the way going above and beyond. The family still talks about Chef Michael's delicious food and hats off to the bar for all the fantastic drinks. They helped with so many details making it much easier on the parents on the bridge and groom. They helped with decorations, flowers, cookies, accommodating the band etc. I would plan another wedding there tomorrow! -
Quality of service
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Alyssa W. Sent on 02/28/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
It could not have been the best day ever without the lovely and passionate staff at the Sheraton
My husband, family, friends and I were more than thrilled with the outcome of our day. The staff were so understanding and accommodating of our needs throughout the whole entire planning process. Especially Bri, she was eager to make our day perfect and would respond to us quickly when we had questions or concerns. The banquet team lead by Christina was top notch. drinks were always full, dishes and tables were always cleared. The food prepared by the banquet Chef Michael was out of this world. We offered the most tender Short ribs I have ever tasted. We were blown away with the amount of food they made with such high quality at the same time. Not only did the staff make our day amazing but, the prime location directly on Lake Erie made the photos magical. Our favorite photos were taken during sunset on the waterfront patio at the venue. We highly recommend this venue!My husband, family, friends and I were more than thrilled with the outcome of our day. The staff were so understanding and accommodating of our needs throughout the whole entire planning process. Especially Bri, she was eager to make our day perfect and would respond to us quickly when we had questions or concerns. The banquet team lead by Christina was top notch. drinks were always full, dishes and tables were always cleared. The food prepared by the banquet Chef Michael was out of this world. We offered the most tender Short ribs I have ever tasted. We were blown away with the amount of food they made with such high quality at the same time. Not only did the staff make our day amazing but, the prime location directly on Lake Erie made the photos magical. Our favorite photos were taken during sunset on the waterfront patio at the venue. We highly recommend this venue!-
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+7 photos
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Quality of service
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Michelle A. Sent on 02/28/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very professional. Guests raved.
Good job from beginning to endGood job from beginning to end -
Quality of service
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Sharon S. Sent on 08/29/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
August 3rd Wedding-PERFECT!!
Brianna was excellent!! We had our own personal wedding planner assisting us throughout this process. She made sure that everything went smoothly and it did! Staff was welcoming and very accommodating to our guests. Perfect venue for your daughter's one and only BIG DAY!!Brianna was excellent!! We had our own personal wedding planner assisting us throughout this process. She made sure that everything went smoothly and it did! Staff was welcoming and very accommodating to our guests. Perfect venue for your daughter's one and only BIG DAY!! -
Quality of service
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Nancy Sent on 03/05/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Choosing the Sheraton was the best choice ever!!! Tim Gilbert was the most amazing person to work with!!! There was not one bad moment in my planning or my wedding day! Tim made the planning go soooooo smoothly and made the day better than I could have ever imagined. He decorated the ballroom for the wedding reception amazing and always made me requests happen! Just before my wedding Tim informed me they were getting new carpet in the ballroom where my reception was about 2 weeks before my wedding. I emailed Tim informing him that I have a very bad allergy to new carpet fumes asking if they could make sure it will be aired out in time for my wedding and he went one step further and had it delayed till after my wedding just to make sure I had no problems! When my florist messed up and never left me a throw away bouquet for the reception, Tim started looking around at flowers from the trellis in the ceremony room to make me one to throw !!!! The Sheraton is the most amazing place ever to get married. My wedding day and rehearsal dinner were more than I could have ever imagined and it was better than what I dreamed of. Tim is the best person in the world to work with and is absolutely incredible at his job! Not only was everything incredibly beautiful, but the food was amazing and the service was above and beyond. All of my guests said it was the best wedding they had ever went to and that it was the best food they had ever had. The Sheraton truly made my day the best day ever.Choosing the Sheraton was the best choice ever!!! Tim Gilbert was the most amazing person to work with!!! There was not one bad moment in my planning or my wedding day! Tim made the planning go soooooo smoothly and made the day better than I could have ever imagined. He decorated the ballroom for the wedding reception amazing and always made me requests happen! Just before my wedding Tim informed me they were getting new carpet in the ballroom where my reception was about 2 weeks before my wedding. I emailed Tim informing him that I have a very bad allergy to new carpet fumes asking if they could make sure it will be aired out in time for my wedding and he went one step further and had it delayed till after my wedding just to make sure I had no problems! When my florist messed up and never left me a throw away bouquet for the reception, Tim started looking around at flowers from the trellis in the ceremony room to make me one to throw !!!! The Sheraton is the most amazing place ever to get married. My wedding day and rehearsal dinner were more than I could have ever imagined and it was better than what I dreamed of. Tim is the best person in the world to work with and is absolutely incredible at his job! Not only was everything incredibly beautiful, but the food was amazing and the service was above and beyond. All of my guests said it was the best wedding they had ever went to and that it was the best food they had ever had. The Sheraton truly made my day the best day ever. -
Quality of service
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Jamie Sent on 01/25/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
very professional and classy place to have a wedding! 10/10 from this Bride!very professional and classy place to have a wedding! 10/10 from this Bride! -
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Nicole Sent on 11/21/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Brooke Foor is such a pleasure to work with. Everyone at the Sheraton is very flexible and willing to make your day special. We were able to add a kids room during the reception due to the amount of kids we have come which was very helpful. The food is amazing and everyone who works for the wedding is very nice and helpful.Brooke Foor is such a pleasure to work with. Everyone at the Sheraton is very flexible and willing to make your day special. We were able to add a kids room during the reception due to the amount of kids we have come which was very helpful. The food is amazing and everyone who works for the wedding is very nice and helpful. -
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Mollie Sent on 11/09/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our Wedding day was wonderful and so fun! Brooke Foor and the staff took very good care of us and were thoughtful during the 7 months that we were planning our wedding. If we had any questions, and there were many, Brooke answered them in a timely manner and if we had some demands she was flexible. We were able to set up for the wedding the morning of and Brooke and the Sheraton staff did an excellent job with all the details. If someone was missing from the wedding party then Brooke was able to find them quickly. All the staff were very friendly to our guests and efficient. Even when our dogs were barking and causing mischief in our room Brooke was able to move them from one room to the other so we wouldn't be bothered on our special day! It was a very special and memorable wedding day!Our Wedding day was wonderful and so fun! Brooke Foor and the staff took very good care of us and were thoughtful during the 7 months that we were planning our wedding. If we had any questions, and there were many, Brooke answered them in a timely manner and if we had some demands she was flexible. We were able to set up for the wedding the morning of and Brooke and the Sheraton staff did an excellent job with all the details. If someone was missing from the wedding party then Brooke was able to find them quickly. All the staff were very friendly to our guests and efficient. Even when our dogs were barking and causing mischief in our room Brooke was able to move them from one room to the other so we wouldn't be bothered on our special day! It was a very special and memorable wedding day! -
Quality of service
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Stephen Sent on 01/08/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
If you're having a lot of people attend your wedding that live out of town, the Sheraton Erie Bayfront Hotel really works out very well. We had our entire wedding there, and no one had to drive anywhere. The amenities were fantastic, and the entire staff was absolutely amazing in making our big day special. Thank you, Brooke Foor!If you're having a lot of people attend your wedding that live out of town, the Sheraton Erie Bayfront Hotel really works out very well. We had our entire wedding there, and no one had to drive anywhere. The amenities were fantastic, and the entire staff was absolutely amazing in making our big day special. Thank you, Brooke Foor! -
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Mary L. Sent on 11/14/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding day was BEAUTIFUL! They took care of every detail, from set up and tear down, they took care of it all! Very responsive and accommodating throughout the entire wedding process. We had so many compliments from our guests on our venue! One friend even said it was the best "wedding food" they ever had! Best place in Erie for your wedding reception, by far.Our wedding day was BEAUTIFUL! They took care of every detail, from set up and tear down, they took care of it all! Very responsive and accommodating throughout the entire wedding process. We had so many compliments from our guests on our venue! One friend even said it was the best "wedding food" they ever had! Best place in Erie for your wedding reception, by far. -
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Julie Sent on 06/20/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Sheraton Erie Bayfront Hotel was worth every penny we spent. All of our guests commented on how great the food was and how beautiful the view from the Harlequin Ballroom was. Both wedding coordinators, Brooke and Emily, were ridiculously helpful through every step from the initial visit to the food tastings to dropping items off the week of the wedding and every email in between. I am so thrilled that we decided to go with the Sheraton and our wedding day was absolutely perfect.The Sheraton Erie Bayfront Hotel was worth every penny we spent. All of our guests commented on how great the food was and how beautiful the view from the Harlequin Ballroom was. Both wedding coordinators, Brooke and Emily, were ridiculously helpful through every step from the initial visit to the food tastings to dropping items off the week of the wedding and every email in between. I am so thrilled that we decided to go with the Sheraton and our wedding day was absolutely perfect. -
Quality of service
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E Sent on 06/14/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I had my ceremony and reception at the Sheraton Erie Bayfront Hotel and I can not say enough kind words about our experience there. Coordinator Michelle was an enormous asset, not only in planning my event at the Sheraton, but also giving many helpful recommendations for other vendors in the area. She was organized and pro-active, which was a huge help to me! Most importantly, she treated me like a customer during the research phase of my planning, long before I signed the contract - promptly answering all of my questions and doing her best to meet all of my requests. The hotel is absolutely beautiful and it brought my decoration/flower budget down to less than half of what I had originally planned. It seems expensive at first glance, but all of the little details included in their packages are priceless (especially to an out of town bride). Also - Michelle worked with me to customize my menu and while keeping it well within my budget. Don't be afraid to ask if something isn't exactly what you'd like - they are there to please! The staff was incredible, the food was great, the location is beautiful and our day went as smooth as humanly possible - all thanks to the Michelle and the Sheraton staff.I had my ceremony and reception at the Sheraton Erie Bayfront Hotel and I can not say enough kind words about our experience there. Coordinator Michelle was an enormous asset, not only in planning my event at the Sheraton, but also giving many helpful recommendations for other vendors in the area. She was organized and pro-active, which was a huge help to me! Most importantly, she treated me like a customer during the research phase of my planning, long before I signed the contract - promptly answering all of my questions and doing her best to meet all of my requests. The hotel is absolutely beautiful and it brought my decoration/flower budget down to less than half of what I had originally planned. It seems expensive at first glance, but all of the little details included in their packages are priceless (especially to an out of town bride). Also - Michelle worked with me to customize my menu and while keeping it well within my budget. Don't be afraid to ask if something isn't exactly what you'd like - they are there to please! The staff was incredible, the food was great, the location is beautiful and our day went as smooth as humanly possible - all thanks to the Michelle and the Sheraton staff. -
Quality of service
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Kara Sent on 04/24/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
As a wedding vendor myself, I work with every local venue on a regular basis and get a "behind the scenes" look at wedding venues. When it came time for me to get married, the Sheraton Erie Bayfront Hotel was my OBVIOUS first choice! Their staff's professionalism and customer service is incredible, the food is spectacular, and the venue itself is picturesque and lovely! Everything went SO smooth on my wedding day and I wouldn't have changed a thing!!As a wedding vendor myself, I work with every local venue on a regular basis and get a "behind the scenes" look at wedding venues. When it came time for me to get married, the Sheraton Erie Bayfront Hotel was my OBVIOUS first choice! Their staff's professionalism and customer service is incredible, the food is spectacular, and the venue itself is picturesque and lovely! Everything went SO smooth on my wedding day and I wouldn't have changed a thing!! -
Quality of service
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Emily Sent on 06/18/20154.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I had our reception and after-wedding brunch at the Sheraton and it was perfect! Emily Chiappazzi was wonderful to work with and was so helpful before and on the wedding day. We had about 115 guests and the room looked stunning. The servers were very perceptive to our needs and the evening went very smoothly and we never felt like we had to be concerned about what was happening. They handled everything very professionally. Emily was so helpful with everything from explaining the package to choosing the meal. We chose the least expensive package for the reception and it was incredible. Everyone had plenty to eat and drink and told us how lovely it was.My husband and I had our reception and after-wedding brunch at the Sheraton and it was perfect! Emily Chiappazzi was wonderful to work with and was so helpful before and on the wedding day. We had about 115 guests and the room looked stunning. The servers were very perceptive to our needs and the evening went very smoothly and we never felt like we had to be concerned about what was happening. They handled everything very professionally. Emily was so helpful with everything from explaining the package to choosing the meal. We chose the least expensive package for the reception and it was incredible. Everyone had plenty to eat and drink and told us how lovely it was. -
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Brianna Sent on 06/22/20104.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Sheraton did a wonderful job with my wedding. The room looked wonderful and the staff was very helpful. We started off with Martha and then Jodi took over and she did a wonderful job!! We really liked working with her and she was so helpful with the planning as well as keeping everyone calm!! Our guests stayed here as well and ther were no complaints! When I was checking into my rooms for myself and the bridesmaids there was a slight issue but other than that everything went very well!!The Sheraton did a wonderful job with my wedding. The room looked wonderful and the staff was very helpful. We started off with Martha and then Jodi took over and she did a wonderful job!! We really liked working with her and she was so helpful with the planning as well as keeping everyone calm!! Our guests stayed here as well and ther were no complaints! When I was checking into my rooms for myself and the bridesmaids there was a slight issue but other than that everything went very well!! -
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Missy Sent on 07/14/20094.4 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We held our reception at the Sheraton Erie Bayfront. Most of our wedding guests stayed here for the weekend of the wedding, also. The final product was amazing. The dinner service was excellent and our guests raved about the food. The planning process could have been a little smoother, but once we started working with the right people we had no issues at all. In th end, the staff at the Sheraton made our reception perfect. All of our guests were impressed by the hotel's location and quality. It was a great spot for out of town guests to stay.We held our reception at the Sheraton Erie Bayfront. Most of our wedding guests stayed here for the weekend of the wedding, also. The final product was amazing. The dinner service was excellent and our guests raved about the food. The planning process could have been a little smoother, but once we started working with the right people we had no issues at all. In th end, the staff at the Sheraton made our reception perfect. All of our guests were impressed by the hotel's location and quality. It was a great spot for out of town guests to stay. -
Quality of service
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Denny G. Sent on 09/06/20222.4 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
It was good not great
I want to first start by thanking Brianna who was excellent from start to finish with our reception at the Erie Bayfront. My wife and I wanted to bring our wedding home as we live in California and found it to be very challenging to find and trust a venue on the other side of the country albeit our home. Brianna was very accommodating and patient with our questions and follow ups.
The beautiful venue, Brianna, and our room were the only pros.
The cons:
The food looked like cafeteria food. We paid the minimum option (bronze package) at the Sheraton and we felt it, believe me. The dish was good but looked terrible as we felt like since we went with the best priced option the Sheraton will give you the bottom of the barrel presentation.
The wait staff was not good. They threw our $500 cake in the trash after the bridal party didn’t eat it within 30 minutes because we were dancing. They were lackluster on requests our family and friends made as well just trying to clear the tables extra fast and not bringing coffee to family upon request. Maybe we got the b squad due to the price we paid?
We had billing issues as well that thankfully Brianna was able to assist with that arose the day before the wedding which put us in a panic and stressed us out prior to Brianna coming to the rescue and fixing for us.
Overall, the venue is really nice, the cost is not worth it, and the service and presentation of the food is below average. BUT you get to work with an all star in Brianna. Think your options over wisely. We’re thankful for a beautiful wedding but had we hit the rewind button, we probably would have went somewhere else.I want to first start by thanking Brianna who was excellent from start to finish with our reception at the Erie Bayfront. My wife and I wanted to bring our wedding home as we live in California and found it to be very challenging to find and trust a venue on the other side of the country albeit our home. Brianna was very accommodating and patient with our questions and follow ups.
The beautiful venue, Brianna, and our room were the only pros.
The cons:
The food looked like cafeteria food. We paid the minimum option (bronze package) at the Sheraton and we felt it, believe me. The dish was good but looked terrible as we felt like since we went with the best priced option the Sheraton will give you the bottom of the barrel presentation.
The wait staff was not good. They threw our $500 cake in the trash after the bridal party didn’t eat it within 30 minutes because we were dancing. They were lackluster on requests our family and friends made as well just trying to clear the tables extra fast and not bringing coffee to family upon request. Maybe we got the b squad due to the price we paid?
We had billing issues as well that thankfully Brianna was able to assist with that arose the day before the wedding which put us in a panic and stressed us out prior to Brianna coming to the rescue and fixing for us.
Overall, the venue is really nice, the cost is not worth it, and the service and presentation of the food is below average. BUT you get to work with an all star in Brianna. Think your options over wisely. We’re thankful for a beautiful wedding but had we hit the rewind button, we probably would have went somewhere else. -
Quality of service
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