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Quality of service
2.5 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
3.0 out of 5 rating
We were very excited to use this rental company, and they came highly recommended from our venue. Biggest issue was the chairs and couches were DIRTY! We rented the Tice Garden Chairs and the Abril Farm Table, as well as the Stella Settee. The Chairs and Table were our head table, and they were so incredibly filthy. My dress had stains on it, as did my husbands wedding suit. Considering the price we paid for these, I expect a high end product, and this was very disappointing. Correspondence was very delayed and unprofessional as well. I initially reached out in April and didnt receive a response until weeks and even a month later. My coordinator consistently misspelled my name. The website makes it so you need a coordinator to confirm availability of pieces, yet their staff is unresponsive. The website doesnt give you pricing intially either. There are so many moving pieces when planning a wedding, and Seventh Heaven was certainly not an easy vendor to work with. I am very dissatisfied with the quality, or more so, the cleanliness, of the furniture brides are expected to sit on.
We were very excited to use this rental company, and they came highly recommended from our venue. Biggest issue was the chairs and couches were DIRTY! We rented the Tice Garden Chairs and the Abril Farm Table, as well as the Stella Settee. The Chairs and Table were our head table, and they were so incredibly filthy. My dress had stains on it, as did my husbands wedding suit. Considering the price we paid for these, I expect a high end product, and this was very disappointing. Correspondence was very delayed and unprofessional as well. I initially reached out in April and didnt receive a response until weeks and even a month later. My coordinator consistently misspelled my name. The website makes it so you need a coordinator to confirm availability of pieces, yet their staff is unresponsive. The website doesnt give you pricing intially either. There are so many moving pieces when planning a wedding, and Seventh Heaven was certainly not an easy vendor to work with. I am very dissatisfied with the quality, or more so, the cleanliness, of the furniture brides are expected to sit on.