Santa Ana Star Casino Hotel Reviews

Santa Ana was truly a godsend – we originally were booked at a venue about 15 minutes east of Santa Ana but had booked a room block here for our guests. Jarren worked with me over the course of nearly a year to confirm the room block and coordinate a shuttle between the original venue and Santa Ana. When things fell through at our original venue, we looked to Santa Ana and thankfully they had our original date available. Jarren helped me get in touch with Heather, their wedding coordinator, who quickly started planning and working with us to confirm details. Their process was extremely straightforward and easy: the tasting was very nice, and the banquet staff were great and very polite. We used their booklet to decide on napkin color, set up, extras, and other décor. I was so grateful to have Santa Ana staff available to do everything for us – they set everything up, made sure things ran smoothly with the ceremony, and were very attentive to the details we requested of them. They allowed us to put a personal touch on a lot of the elements of the wedding and I can’t say enough good things about the view!!! When there was a mix up with the rooms, Heather helped make it right and she was so helpful in answering my constant questions and she never seemed to get annoyed with helping us! In addition, when our cake never showed up, I believe the hotel staff scrambled to make us a nice chocolate cake in its place, which was extremely appreciated, so that our guests had some dessert to eat. The bar and banquet staff were also amazing, so kind and everyone made us feel like we were the most important thing on our wedding day. They even left us a complimentary gift in the room on the night of the wedding which was so unexpected but absolutely appreciated!!! Would recommend Santa Ana for anyone looking to get married in New Mexico!