Sandos Caracol Eco Resort Reviews
Reviews
4.8 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
4.8 out of 5 rating
288 Reviews
97% recommend it
Awards
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K. A. Sent on 05/17/2024
Late January Wedding
We chose this resort, after viewing a few others, for the wedding venues, the animals and the amount of activities you can do on the resort without having to leave the resort, as some of our guests had mobility issues or had never travelled before. We had 2 weddings within a couple days of each others (our wedding and my cousin got married as well a few days later at the same resort).
The wedding venues are amazing. Our wedding venue choice was the Cenote for the Ceremony, followed by a cocktail hour and reception on the Terrace (above RE). The Cenote is beautiful and creates a wonderful background for photos. It feels very private, despite being right near the lobby. I had no idea other guests were watching until afterwards when people congratulated us or commented when they saw me on the resort throughout the week. The Terrace is very private and a wonderful location for a Reception and/or Cocktail hour.
Note: My cousin opted to get married on the beach in the little huts. It was also beautiful and amazing with the beach in the background.
Our Wedding CoOrdinator, Armando, was amazing. He promptly answered any questions or concerns I had and was available the entire time we were on the resort if we needed - even after our wedding was over.
Photos of: First Dance on the Terrace, Hallway outside of our room and Aisle Walk with Father of the Bride on the Cenote. -
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Deja V. Sent on 05/05/2024#wechoselove
Sandos Caracol Eco Resort was very professional and communication from the beginning was great! Once we got to the location and meet with our wonderful event planner Victor we felt like we were in good hands. He was very detailed and accommodating. We brought our own favors and certain decorations and they were able to handle everything for us. It was stress free and went smoothly. We are still on cloud 9.
The resort in itself was great for our guest. We had guest from all parts of the states and ages and everyone had a wonderful time. There was something to do for everyone. The experience helped make the families grow closer. -
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Deborah M. Sent on 05/08/2024Sandos Eco
Victor was absolutely amazing! Every detail was perfect. He was prompt when replying to emails before the date and so attentive while we were at the resort. -
Dawn B. Sent on 05/01/2024
Exceeded our expectations
Everything turned out better than we ever imagined, from the locations to the decor. The planning process was easy and stress free, Armando was so helpful and pleasant and made sure everything went exactly how we wanted. We highly recommend Sandos Caracol for your destination wedding. We had our ceremony at the beach gazebo and reception on the Mapache deck. We also used the resort photographer Romanza and they did an amazing job. Rest assured the wedding coordinator has it all handled. Thank you Armando for making our dream wedding a reality. -
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Francisco G. Sent on 04/15/2024Great Wedding Team!
Armando and his team that took care of our wedding was amazing! Our violinist had an accident on their way to the wedding, and they were able to get a replacement with no issues! The wedding on the beach was amazing, such a beautiful background, then we went to the rooftop which was private and perfect for what we were looking for! Thank you again Armando for your attention to detail on everything! You and your team made our day one we won’t forget! -
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Kaelan H. Sent on 04/04/2024
Kaelan and Matt’s wedding
Every detail was seamlessly executed, and we couldn't have asked for a more perfect day. -
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Tane A. Sent on 04/04/2024More than we could have expected!
Working with Armando was amazing! The whole process and day of our wedding was so stress free, exactly what we were wishing for! A day neither of us will ever forget! Couldn't have been a better day all around! -
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Cristy V. Sent on 04/27/2024
Great wedding!
Victor and the team at Sandos made our wedding a perfect success.
When thinking about choosing a venue, we landed on a destination location that was easily accessible from several major US cities, as well as one that would handle the majority of details and eliminate the headaches that can come from sourcing multiple vendors, etc.
Our experience with Sandos met both of those perfectly. Victor was an amazing and passionate wedding coordinator- very detail oriented and organized, responding to countless emails with questions, and providing recommendations and imaginative ideas along the way. He helped us coordinate both the wedding day as well as a welcome party ahead of time. You can tell he loves what he does and has contagious excitement and energy that elevates the days even more.
We were able to walk through the experience a couple of days before, and rearranged the welcome party due to storms. He helped guide us through our welcome party, keeping us mindful of time based on what we’d discussed we wanted to do.
The wedding day was perfect.
My bridal party had our hair/makeup done by the spa in my room- while not inexpensive, everyone was thrilled with their looks and the ladies were great to chat with.
All else was arranged for us- dress/suit/ flower delivery was seamless, and the setup at both the gazebo and rooftop terrace were perfect. We were picked up from our rooms, guided to the right places at the right time, and seamlessly moved through the night like a dream. The food and drinks were good (and accommodated several food allergies in our group).
We cannot thank Victor and team enough for the experience — you are in great hands with them!! Although the process felt slow at the beginning as we were anxious to get started and we didn’t start getting into any details until about 10 weeks out, they coordinated the day of our dreams.
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Jordan C. Sent on 03/20/2024Sandos Caracol Eco Wedding!
Our experience at Sandos was amazing! Armando was out wedding coordinator and he made every single vision of mine come to life. He was super professional, personable and quick to respond! The staff was very attentive to our guests and especially to us! Highly recommend. -
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Allison J. Sent on 03/16/2024
What Dreams Are Made Of! Best wedding ever!
My husband and I cannot say enough great things about our wedding at Sandos! It was truly a dream come true! Armando was our wedding coordinator and he made our every wish a reality! He was responsive and professional at every turn! If you are in Armando’s hands you do not need to worry! The ceremony, the food, the service and the reception were incredible! Special mention for the cake, it was STUNNING and so delicious! The flowers were beyond gorgeous! Best decision we ever made was having our wedding here! I am beyond thankful for the whole Sandos team! They went above and beyond! -
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Donald Sent on 03/12/2024
Excellent Customer service
Everyone was happy for my Birthday party. You are a good team. Specially Denise you are the best.
Thank you so much for everything. -
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Okanemolly Sent on 03/21/2024Victor made our experience absolutely perfect!
From communication prior to our arrival to attention to even the smallest detail, Victor ensured everything for our big day was perfect. I cannot say enough good things about Victor. He was so genuine and kind throughout the entire planning process he truly began to feel like a close friend. His response time was almost immediate, he went above and beyond for us in so many ways, and ensured the day was seamless. If you are planning on getting married at Sandos Eco Caracol resort I would highly suggest requesting Victor, he will do everything in his power to make your special day absolutely spectacular. We planned a welcome party, a rehearsal dinner, and the wedding day with his help. All 3 events were perfect. -
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Kaycie D. Sent on 02/29/2024Amazing!
If you are on the fence about doing a destination wedding, consider this the push you need! Victor and the entire wedding team at Sandos Caracol Eco Resort made the wedding of our dreams come to life. From planning to execution, the process was easy, straight forward, and most importantly, stress free. We cant recommend this team enough. Victor took so much care and attention when setting up our beach ceremony, creating the centerpieces for our reception, picking me up from my makeup appointment and dropping me off at my room, and making the most beautiful towel display of swans with rose petals in our room to come back to.
The resort is absolutely stunning, with so many options for your ceremony and reception. We chose to have a beach ceremony, and our reception was on the rooftop terrace, and both were picture perfect.
We can’t say enough amazing things about Victor. He really cares about making your wedding day the most special day, and will do everything to make your vision come to life.
You won’t regret trusting this team with your most important day, we certainly don’t ❤️ -
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Mayra Sent on 03/22/2024
Armando was the best
Armando was extremely helpful and detailed! He went above and beyond to reassure that our whole experience went smooth and that our needs/wants were met as soon as possible. We had a vision for our wedding, and he took that & made it 1000 times better. He added such cute details to our welcome dinner and wedding, & made sure we were stress free. Thanks to Armando, our wedding was the most amazing day/night of our lives. All of our guests were so impressed with the welcome dinner/wedding day, that they still talk about how much fun they had til this day. If I could do it all over again, I wouldn’t change a thing. I am forever grateful for Armando & the team at Sandos Caracol for making our dreams into reality. I would definitely recommend anyone to have their wedding there, and definitely ask for Armando! I can’t say it enough, he is truly an amazing wedding planner who goes above and beyond for his clients. -
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Kate R. Sent on 03/21/2024The most magical wedding experience
My husband and I want to express our deepest gratitude to Yenifer Navarrete Reyes, our wedding coordinator at Sandos Caracol Eco Resort, for the incredible job she did in with our wedding. Her dedication and attention to detail truly made our special day a dream come true.
From the initial planning stages to the last dance at the reception, Yenifer's expertise and professionalism shone through. Her ability to navigate the complexities of a destination wedding, especially at a unique venue like Sandos Caracol, made the entire process seamless and enjoyable for us.
The support and thoughtful suggestions she brought to the table truly personalized our wedding, making it a reflection of who we are as a couple. It was flawless. And we really appreciated her timely communication and responsiveness throughout the entire planning process.
On the day of the wedding, we were able to relax and fully enjoy every moment, knowing that Yenifer had everything under control. Her calm and reassuring presence allowed us to savour the magic of the day without worrying about any logistical details.
Our guests have been raving about the beautiful ceremony setup, the breathtaking reception venue, and the overall atmosphere she helped create. The entire experience exceeded our expectations, and we owe that in large part to her hard work and dedication.
Yenifer turned our vision into a reality and helped us create memories that will last a lifetime. We are forever grateful for her exceptional service and the role she played in making our wedding day truly unforgettable.
Thank you, Yenifer! -
Alex P. Sent on 04/27/2024
Thank You Yenifer!
We had the pleasure of working with Yenifer from Sandos Caracol Eco Resort for our wedding in October of 2023, and I can’t sing her praises enough. From the moment we started planning, she was like a guiding light, always there to answer our questions and offer advice. Her communication skills were impeccable, making us feel at ease every step of the way.
Yenifer’s knowledge of wedding planning was truly impressive. She seemed to have an answer for every query and a solution for every concern. Her expertise turned what could have been a daunting process into a smooth and enjoyable journey.
What truly set her apart, however, was her genuine kindness. She wasn’t just our wedding planner; she felt like a friend who genuinely cared about making our day special. Her warmth and compassion helped alleviate so much of the stress that comes with wedding planning, allowing my wife and me to focus on the excitement of our upcoming nuptials.
One of the things that we appreciated most about Yenifer was her flexibility and willingness to accommodate our unique requests. We brought our own flowers and table name cards, and she took care of everything, ensuring that every detail was perfectly in place. She also helped coordinate with our DJ, ensuring smooth setup and execution on the day of the event.
Thanks to Yenifer’s hard work and dedication, our wedding was nothing short of magical. From start to finish, everything ran seamlessly, allowing us to relax and soak in every moment of our special day. She played an integral role in bringing our wedding dreams to life, and for that, we will be forever grateful. If you’re looking for a wedding planner who is not only professional and knowledgeable but also genuinely cares about making your day unforgettable, look no further than Yenifer at Sandos Caracol Eco-She is simply the best!
Thanks Yen! -
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Vivian Sent on 01/25/2024Dream wedding at Sandos
If you have any hesitations booking a destination wedding here, don't hesitate and just do!! We had an absolutely amazing time with our 50 guests and our coordinator, Yenifer, worked hard to help us achieve our dream wedding!! It rained the day of the ceremony but she was still so accommodating in helping out with the timing of the ceremony so that we could still have it at the beach gazebo. Everything is even more beautiful in person than in pictures and all of our guests mentioned how magical it was, even with the rain. Our reception was a whirlwind of fun and activities and Yenifer was very flexible with us to accommodate for including our own decorations and the last minute events we wanted. The food and DJ were also amazing. Everything was as perfect as it could've been given the circumstances with weather and staying at the resort made it feel like one big party leading up to the wedding day! -
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Martha M. Sent on 06/27/2023Incredible
Let me start off by saying a BIG thank you to Frida. She was my wedding coordinator and because of her I received so many compliments on my wedding. “Best wedding we have ever been to.” Frida and her team knew exactly what I wanted for my wedding. I did not stress out one bit. Even when it rained she figured the whole day out and I just sat back and relaxed. The food was so good. We had ribs. I loved that they accommodated my family members who had allergies. The cake was so good. We also got the open bar which was amazing. Thank you so much Sandos and the wedding team. (Also shoutout to the gentleman in the wedding team at Sandos that brought out an umbrella from the golf cart and made sure NOBODY saw me in my wedding dress til I walked down the aisle. He was very nice) -
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Breanna G. Sent on 05/07/2023
Breanna & Steven May 3,2023
Wedding team was AWESOME! Lu was training a young man who ended up being our wedding coordinator the night of and I’m so pleased with how he handled it he made myself and my family feel loved and cared for! Everyone was coming up & complementing him which made us feel good! We loved him so much that I had to go in the next day and tell Lu the head coordinator how amazing he was for us He WAS THAT EXCELLENT 10 outta 10 would recommend!! -
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