Samuels Jewelers Reviews

Reviews

• Ariana Sent on 04/13/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  I got my engagement ring, wedding band, and husband's wedding band from here. Very pleasant staff, reasonable price, email and in-store promotions, and reasonable prices for engraving and other services.

  I got my engagement ring, wedding band, and husband's wedding band from here. Very pleasant staff, reasonable price, email and in-store promotions, and reasonable prices for engraving and other services.
• Shauna Sent on 10/21/2010
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0

  Wonderful experience at Samuels! My fiance and I had been talking about getting engaged for a while and I was thrilled when we walked into Samuels one day and he said, "Do you want to marry me?" He told me that he had been looking at rings for almost a month, but had no idea what I would like. Of course I was over the moon about looking at rings, but was also nervous about making the right choice. The sales woman was so sweet and seemed almost as excited as I was about me getting engaged. She helped me to learn a little bit about diamonds and what my options were. There were so many different settings to choose from and I was totally overwhelmed. In the end I didn't end up picking out anything that day and really appreciated that I did not feel pressured in any way to make a purchase. After talking to my sisters and a few friends I went back the following week with my fiance and bought the perfect ring. Love the way it sparkles! I would definitely recommend Samuels.
  

  Wonderful experience at Samuels! My fiance and I had been talking about getting engaged for a while and I was thrilled when we walked into Samuels one day and he said, "Do you want to marry me?" He told me that he had been looking at rings for almost a month, but had no idea what I would like. Of course I was over the moon about looking at rings, but was also nervous about making the right choice. The sales woman was so sweet and seemed almost as excited as I was about me getting engaged. She helped me to learn a little bit about diamonds and what my options were. There were so many different settings to choose from and I was totally overwhelmed. In the end I didn't end up picking out anything that day and really appreciated that I did not feel pressured in any way to make a purchase. After talking to my sisters and a few friends I went back the following week with my fiance and bought the perfect ring. Love the way it sparkles! I would definitely recommend Samuels.
  
• Nicole Sent on 04/18/2010
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  My engagement ring from Samuel's was not like anything we saw at other stores. They are the other jeweler that carries PassionStone ideal cut settings. The only downfall was that they did not have a matching wedding band.

  My engagement ring from Samuel's was not like anything we saw at other stores. They are the other jeweler that carries PassionStone ideal cut settings. The only downfall was that they did not have a matching wedding band.
• Marlene Sent on 10/17/2009
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  When I was searching for my engagement ring my last stop was Samuel's. I had seen some gorgeous rings all day but had not found the one. After speaking with a representative I began to described the ring I wanted and hoped they had. I wanted something unique and classic.
  Finally after trying one a few rings she pulled out the "ONE" it was the right size and in the price range I was going for.
  I got all the info. for my boyfriend and he surprised my Valentines weekend 2009, and we were married Sept. 26,2009. I would recommend anyone to Samuel's for professional help and great quality jewelry!

  When I was searching for my engagement ring my last stop was Samuel's. I had seen some gorgeous rings all day but had not found the one. After speaking with a representative I began to described the ring I wanted and hoped they had. I wanted something unique and classic.
  Finally after trying one a few rings she pulled out the "ONE" it was the right size and in the price range I was going for.
  I got all the info. for my boyfriend and he surprised my Valentines weekend 2009, and we were married Sept. 26,2009. I would recommend anyone to Samuel's for professional help and great quality jewelry!
• Renita Sent on 02/05/2009
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  searching for the ring was the best and worst thing for and the people at sammuels were very patient with me. i will use them for always for any jewelry needs.

  searching for the ring was the best and worst thing for and the people at sammuels were very patient with me. i will use them for always for any jewelry needs.
• Christie Sent on 05/23/2007
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Samuel custom designed my platinum wedding ring to fit around my engagement ring and then when my husband lost his wedding band in the pacific (I know!) they replaced it for a VERY reasonable price. BTW free cleaning for rings bought there :o)

  Samuel custom designed my platinum wedding ring to fit around my engagement ring and then when my husband lost his wedding band in the pacific (I know!) they replaced it for a VERY reasonable price. BTW free cleaning for rings bought there :o)
• Taylor Sent on 06/04/2010
  4.9 out of 5 rating

  4.9
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    5.0
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    5.0
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    4.5 out of 5 rating
    4.5

  The service here is very professional. We found our perfect ring here without any trouble at all. Our experience here was nothing but great!
  
  
  

  The service here is very professional. We found our perfect ring here without any trouble at all. Our experience here was nothing but great!
  
  
  
• Cheri Sent on 04/10/2009
  4.8 out of 5 rating

  4.8
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    5.0
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    5.0
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    4.0
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    5.0 out of 5 rating
    5.0

  They rushed my husbands ring so that it would get to us in time for the wedding. It was great!

  They rushed my husbands ring so that it would get to us in time for the wedding. It was great!
• Helena Sent on 05/05/2008
  4.7 out of 5 rating

  4.7
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    5.0
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    4.5 out of 5 rating
    4.5
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  We got my engagement ring and my husband's wedding band at Samuels. The service was great and they are also fast and I also recommend their warranty program. My husband's band was custom-made and did take a while to arrive but it still came in time.

  We got my engagement ring and my husband's wedding band at Samuels. The service was great and they are also fast and I also recommend their warranty program. My husband's band was custom-made and did take a while to arrive but it still came in time.
• Cindy Sent on 12/01/2007
  4.5 out of 5 rating

  4.5
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    5.0
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    5.0
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    5.0
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    2.5 out of 5 rating
    2.5
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    5.0 out of 5 rating
    5.0

  Great service - N. Austin location.

  Great service - N. Austin location.
• Ashley Sent on 01/26/2008
  4.5 out of 5 rating

  4.5
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    5.0
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    5.0
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    5.0
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    3.5 out of 5 rating
    3.5
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    4.0 out of 5 rating
    4.0

  The person at Samuel's jewelry was wonderful. He let us look at multiple rings and he never got impatient. Also, my husband and I went everywhere to look at rings and we kept going back to Samuels. We just liked the quality, the value for the cost, and the professionalism of the employees there.

  The person at Samuel's jewelry was wonderful. He let us look at multiple rings and he never got impatient. Also, my husband and I went everywhere to look at rings and we kept going back to Samuels. We just liked the quality, the value for the cost, and the professionalism of the employees there.
• Gabrielle Sent on 09/17/2008
  4.4 out of 5 rating

  4.4
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    4.0
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    5.0 out of 5 rating
    5.0
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    3.0 out of 5 rating
    3.0

  These guys are great! My ring is gorgeous and my husbands is really what he wanted. They have a great selection and good service. They were able to engrave our rings with a long saying and went out of their way to make sure it would all fit.

  These guys are great! My ring is gorgeous and my husbands is really what he wanted. They have a great selection and good service. They were able to engrave our rings with a long saying and went out of their way to make sure it would all fit.
• Tawna Sent on 05/11/2008
  4.4 out of 5 rating

  4.4
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    5.0
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    4.0 out of 5 rating
    4.0
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    4.0
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    5.0
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    4.0 out of 5 rating
    4.0

  We got my husband's ring from them. Super great deal, plus, for 26$, there's a lifetime warranty and free re-dipping of the ring every 6 months. Stellar!

  We got my husband's ring from them. Super great deal, plus, for 26$, there's a lifetime warranty and free re-dipping of the ring every 6 months. Stellar!
• John Sent on 02/06/2010
  3.9 out of 5 rating

  3.9
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    4.0 out of 5 rating
    4.0
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    3.5 out of 5 rating
    3.5
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    4.0 out of 5 rating
    4.0
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    4.0
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    4.0 out of 5 rating
    4.0

  Very good

  Very good
• Jr Sent on 11/24/2007
  3.9 out of 5 rating

  3.9
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    3.5 out of 5 rating
    3.5
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  We got a custom ring here. And, it's cleaned for free! I also had to get mine resized a few weeks ago. Great customer service.

  We got a custom ring here. And, it's cleaned for free! I also had to get mine resized a few weeks ago. Great customer service.
• Jennifer Sent on 11/02/2007
  3.7 out of 5 rating

  3.7
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    5.0
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    3.5 out of 5 rating
    3.5
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    4.0
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    3.5 out of 5 rating
    3.5
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    2.5 out of 5 rating
    2.5

  My ring was cleaned and resized for free. Credit was wonderful. Loved the sales people

  My ring was cleaned and resized for free. Credit was wonderful. Loved the sales people
• D Sent on 10/10/2008
  2.9 out of 5 rating

  2.9
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    1.0 out of 5 rating
    1.0
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    2.5 out of 5 rating
    2.5
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    2.0 out of 5 rating
    2.0

  I was able to find my perfect ring, Half off!!!! I had some trouble with the customer service and had some bills that were incorrect. They're not the best financers.

  I was able to find my perfect ring, Half off!!!! I had some trouble with the customer service and had some bills that were incorrect. They're not the best financers.
• Ashley Sent on 02/17/2008
  2.8 out of 5 rating

  2.8
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    2.5 out of 5 rating
    2.5
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    2.0 out of 5 rating
    2.0
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    3.5 out of 5 rating
    3.5
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0

  Didnt size me wedding ring when ordered, had to emergency run it out of town day before my wedding. Crazy and upsetting.

  Didnt size me wedding ring when ordered, had to emergency run it out of town day before my wedding. Crazy and upsetting.
• Lindsay Sent on 06/01/2017
  1 out of 5 rating

  1.0
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  Samuels Jewelers does not pay their jewelers !
  they are sending your prize jewelry to people like my family who work hard in small repair shops and haven't payed us on invoices dating back 5 months ! They owe us thousands of dollars and the gall in the billing office (Linda) is so rude she wont even let me know if they plan on paying some day. This is a huge problem and Samuels has done this so much that most Jewelers wont do their work. I want people to know they may not want to give their treasured family heirlooms to be sent to company's that are disgruntled because of not getting payed .

  Samuels Jewelers does not pay their jewelers !
  they are sending your prize jewelry to people like my family who work hard in small repair shops and haven't payed us on invoices dating back 5 months ! They owe us thousands of dollars and the gall in the billing office (Linda) is so rude she wont even let me know if they plan on paying some day. This is a huge problem and Samuels has done this so much that most Jewelers wont do their work. I want people to know they may not want to give their treasured family heirlooms to be sent to company's that are disgruntled because of not getting payed .
• Stephanie Sent on 05/18/2010
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  Samuels is the worst in our experience, when we pick the ring we order it was totally different from the one we originally chose. Seems like underneath the diamond is a dark colored base. When we brought it back to them to ask about it, they said we just made it dirty even if we justgot it and they keep saying that there is nothing wrong even it is obviously different from the original one.

  Samuels is the worst in our experience, when we pick the ring we order it was totally different from the one we originally chose. Seems like underneath the diamond is a dark colored base. When we brought it back to them to ask about it, they said we just made it dirty even if we justgot it and they keep saying that there is nothing wrong even it is obviously different from the original one.
• K Sent on 09/06/2012
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  PLEASE DO NOT USE THIS COMPANY, They do not stand behind their warranties. Go with any other company but not this one!

  PLEASE DO NOT USE THIS COMPANY, They do not stand behind their warranties. Go with any other company but not this one!