Wild West Weddings Reviews
Reviews
4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
14 Reviews
94% recommend it
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
Awards
14
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Jason O. Sent on 11/26/20225 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
11/10 Recommended!
Wild West Weddings was recommended to us by the venue we booked at and we are so happy we found them. Caitlin took our engagement photos and of course our wedding day photos. All of which are AMAZING! Her editing style is beautiful and she provided us with way more photos than what other companies were quoting us. She also provided black and white edits. Caitlin is easy to work with and be comfortable around which makes getting good photos that much easier! She will give you her honest opinion and work through the awkward moments with you while turning them into fun times. She is very responsive and super flexible. At our wedding, Caitlin kept all the photos running seamlessly and efficiently which was a feat because we got married on the day it ended up being crazy windy outside. Even with the wind we got great outdoor photos thanks to Caitlin. She is also very knowledgeable about weddings and gave us so much advice and information that made such a big difference when we were deciding how to maneuver our big day! My wife and I never felt like we were a bother to her when we reached out with questions which says a lot about her personality and character in my opinion! We would 11/10 recommend Caitlin to anyone looking for a photographer whether it be for a wedding, birthday, family, or anything in between! We plan on using her for all of our future Christmas photos/ family photos/ and whatever else may come up because she was just that good.Wild West Weddings was recommended to us by the venue we booked at and we are so happy we found them. Caitlin took our engagement photos and of course our wedding day photos. All of which are AMAZING! Her editing style is beautiful and she provided us with way more photos than what other companies were quoting us. She also provided black and white edits. Caitlin is easy to work with and be comfortable around which makes getting good photos that much easier! She will give you her honest opinion and work through the awkward moments with you while turning them into fun times. She is very responsive and super flexible. At our wedding, Caitlin kept all the photos running seamlessly and efficiently which was a feat because we got married on the day it ended up being crazy windy outside. Even with the wind we got great outdoor photos thanks to Caitlin. She is also very knowledgeable about weddings and gave us so much advice and information that made such a big difference when we were deciding how to maneuver our big day! My wife and I never felt like we were a bother to her when we reached out with questions which says a lot about her personality and character in my opinion! We would 11/10 recommend Caitlin to anyone looking for a photographer whether it be for a wedding, birthday, family, or anything in between! We plan on using her for all of our future Christmas photos/ family photos/ and whatever else may come up because she was just that good. -
Quality of service
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Adrienne P. Sent on 11/03/20225 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Best of the best
Words do not do justice to how fantastic Caitlin is as a photographer. We had the pleasure of using her for our engagement party as well which further aided our decision in asking her to shoot our "big day". From the initial meeting she honed in on what package would best suit or needs/desires. Leading up to the day she sent emails/texts with more details to aide in making the day run smoothly when it came to capturing the moments we wanted, and then some. She then SAVED our wedding when our wedding coordinator informed us the week of the wedding that she couldn't make it due to an emergency. Caitlin and her husband took control and created a wedding timeline for all of our vendors to follow and the day of, they both acted as not only our wedding photo team but as our coordinator. And i must say I think they did a better job keeping everything organized than what our original day of coordinator would have lol! Our families and guests were amazed how they worked the room and they truly went above and beyond to make sure our day went perfect. It was a marathon of a day too with over 10 hours of shooting. Caitlin was a champ! From the staged photos, to the candid shots every picture was fantastic and her energy was impressive and commendable. We were truly blessed to find Wild West Weddings. A huge thank you! I highly recommend this company.Words do not do justice to how fantastic Caitlin is as a photographer. We had the pleasure of using her for our engagement party as well which further aided our decision in asking her to shoot our "big day". From the initial meeting she honed in on what package would best suit or needs/desires. Leading up to the day she sent emails/texts with more details to aide in making the day run smoothly when it came to capturing the moments we wanted, and then some. She then SAVED our wedding when our wedding coordinator informed us the week of the wedding that she couldn't make it due to an emergency. Caitlin and her husband took control and created a wedding timeline for all of our vendors to follow and the day of, they both acted as not only our wedding photo team but as our coordinator. And i must say I think they did a better job keeping everything organized than what our original day of coordinator would have lol! Our families and guests were amazed how they worked the room and they truly went above and beyond to make sure our day went perfect. It was a marathon of a day too with over 10 hours of shooting. Caitlin was a champ! From the staged photos, to the candid shots every picture was fantastic and her energy was impressive and commendable. We were truly blessed to find Wild West Weddings. A huge thank you! I highly recommend this company. -
Quality of service
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Reagan D. Sent on 01/14/20215 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
No words to explain how much of a blessing it was to hire Caitlin.
I have no words to explain how much of a blessing it was to hire Caitlin. She was such an amazing guide on our big day and knows exactly what she was doing. The countless hours she put in to our photos will never go unnoticed. Every time I look back at our photos it brings tears to my eyes..it brings me right back to the absolute best day.
Not only is she an amazing photographer, she’s also one of the sweetest people Ive ever had the pleasure of meeting.
I am eternally grateful for her hard work.
Don’t be dumb—hire Caitlin and Royal Foxx!!!
You won’t regret it.I have no words to explain how much of a blessing it was to hire Caitlin. She was such an amazing guide on our big day and knows exactly what she was doing. The countless hours she put in to our photos will never go unnoticed. Every time I look back at our photos it brings tears to my eyes..it brings me right back to the absolute best day.
Not only is she an amazing photographer, she’s also one of the sweetest people Ive ever had the pleasure of meeting.
I am eternally grateful for her hard work.
Don’t be dumb—hire Caitlin and Royal Foxx!!!
You won’t regret it. -
Quality of service
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Amy S. Sent on 08/10/20215 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Exceptional!
Caitlin and Andrew are a dream team! They are thoughtful and will do what it takes to make a wedding event go well! Caitlin is kind and makes things happen to make your wedding experience simply the best. My bridal party and I adored her and she was so good at her what she does. Andrew kept the music going and was polite, professional, and fun! They are a must hire for any event! Can’t thank them enough ! ❤️Caitlin and Andrew are a dream team! They are thoughtful and will do what it takes to make a wedding event go well! Caitlin is kind and makes things happen to make your wedding experience simply the best. My bridal party and I adored her and she was so good at her what she does. Andrew kept the music going and was polite, professional, and fun! They are a must hire for any event! Can’t thank them enough ! ❤️ -
Quality of service
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Chrissy Sent on 08/20/20215 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Favorite vendor to work with
Caitlin was the perfect choice for our wedding! Her gorgeous photos speak for themselves, but she was so easy and fun to work with. I was really nervous about having so many photos taken since my husband and I are not used to being in front of the camera (who is really??) and I was afraid we would look awkward, but Caitlin made the whole process feel so easy and natural. I am totally blown away by the photos! We look so natural and she captured so many special moments of the day. She was also very quick and efficient at getting all of our requested shots done.
She also delivered our gallery within 2 weeks which is so amazing - it was so great to be able to look through everything so quickly! All of our friends and family love the photos and we will cherish them for a lifetime. Thank you Caitlin!!Caitlin was the perfect choice for our wedding! Her gorgeous photos speak for themselves, but she was so easy and fun to work with. I was really nervous about having so many photos taken since my husband and I are not used to being in front of the camera (who is really??) and I was afraid we would look awkward, but Caitlin made the whole process feel so easy and natural. I am totally blown away by the photos! We look so natural and she captured so many special moments of the day. She was also very quick and efficient at getting all of our requested shots done.
She also delivered our gallery within 2 weeks which is so amazing - it was so great to be able to look through everything so quickly! All of our friends and family love the photos and we will cherish them for a lifetime. Thank you Caitlin!! -
Quality of service
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Patricia S. Sent on 08/10/20215 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Eye of the Foxx
Caitlin went above and beyond from the hiring process, to the days leading up to the wedding, and to the big day itself! Her customer service was outstanding! We were first blown away when we saw how rich, vibrant, and creative her photos were compared to other photographers we saw online. We knew after speaking with her that she was the photographer of our dreams. She even sent us the most thoughtful gift that was personalized to us prior to the wedding. Every step of the way she was there for every question or any guidance we needed her for. We chose a blended style of photojournalistic and posed shots. Everyone raved about her as a photographer and some who had events coming up asked for her information. Seeing a few previews, we know fully that we will be blown away by the photographs. Both my now husband and I are terrible at taking photos and so goofy and uncomfortable taking photos. Caitlin and Lexi made us feel so comfortable and relaxed in front of the camera! I believe the day will be captured so well by them. I plan to cherish the photos that captured our day for the rest of our lives. Do not even second guess book Caitlin and her team and you will be in the right hands.Caitlin went above and beyond from the hiring process, to the days leading up to the wedding, and to the big day itself! Her customer service was outstanding! We were first blown away when we saw how rich, vibrant, and creative her photos were compared to other photographers we saw online. We knew after speaking with her that she was the photographer of our dreams. She even sent us the most thoughtful gift that was personalized to us prior to the wedding. Every step of the way she was there for every question or any guidance we needed her for. We chose a blended style of photojournalistic and posed shots. Everyone raved about her as a photographer and some who had events coming up asked for her information. Seeing a few previews, we know fully that we will be blown away by the photographs. Both my now husband and I are terrible at taking photos and so goofy and uncomfortable taking photos. Caitlin and Lexi made us feel so comfortable and relaxed in front of the camera! I believe the day will be captured so well by them. I plan to cherish the photos that captured our day for the rest of our lives. Do not even second guess book Caitlin and her team and you will be in the right hands. -
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Karen D. Sent on 03/14/20215 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Master of her craft
Caitlin was beyond amazing to work with from the moment I first connected with her. She is so warm and friendly and truly focuses on building a relationship with you and your significant other.
She guided us through engagement photos (our first time ever taking professional photos together!) and kept us calm and relaxed on the day of our wedding. Caitlin navigated us throughout the day and I could not be more impressed with the quality of the content she photographed, from the most sentimental candid moments to fun action shots with our wedding party - everything was truly perfect. She captured all of the best parts of our day and exceeded our expectations in every way.
Caitlin is a true master of her craft and takes the time and care to deliver her service with professionalism and compassion. She is a class act and I am proud to have her as not only an important piece of our big day, but also as a friend!
Caitlin was beyond amazing to work with from the moment I first connected with her. She is so warm and friendly and truly focuses on building a relationship with you and your significant other.
She guided us through engagement photos (our first time ever taking professional photos together!) and kept us calm and relaxed on the day of our wedding. Caitlin navigated us throughout the day and I could not be more impressed with the quality of the content she photographed, from the most sentimental candid moments to fun action shots with our wedding party - everything was truly perfect. She captured all of the best parts of our day and exceeded our expectations in every way.
Caitlin is a true master of her craft and takes the time and care to deliver her service with professionalism and compassion. She is a class act and I am proud to have her as not only an important piece of our big day, but also as a friend!
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Quality of service
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Danielle N. Sent on 12/15/20205 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Amazing experience!!!
It is hard to find the right words to describe just how amazing Caitlin and Andrew are. They are hands down the most amazing photographer team out there and by far the best vendors we booked for our wedding day. Caitlin and Andrew exceeded all expectations and I would recommend them over and over again. They were incredibly organized and professional yet fun and easygoing. They definitely know how to make you feel at ease in front of the camera. Caitlin also did our engagement photos and made the experience a blast with her amazing personality. If you are looking for a wedding or engagement photographer, look no further. The photos were received earlier than expected and are stunning. We are so happy with the experience and will cherish our beautiful photos for years to come. We also booked our DJ and Photo Booth through Royal Foxx. This made the planning so much easier! Thank you Caitlin, Andrew and to the rest of your team.It is hard to find the right words to describe just how amazing Caitlin and Andrew are. They are hands down the most amazing photographer team out there and by far the best vendors we booked for our wedding day. Caitlin and Andrew exceeded all expectations and I would recommend them over and over again. They were incredibly organized and professional yet fun and easygoing. They definitely know how to make you feel at ease in front of the camera. Caitlin also did our engagement photos and made the experience a blast with her amazing personality. If you are looking for a wedding or engagement photographer, look no further. The photos were received earlier than expected and are stunning. We are so happy with the experience and will cherish our beautiful photos for years to come. We also booked our DJ and Photo Booth through Royal Foxx. This made the planning so much easier! Thank you Caitlin, Andrew and to the rest of your team. -
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Brett H. Sent on 12/19/20205 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Right choice for us
From the very first email Caitlin ever sent to us, it was apparent that she takes serious pride in her work and getting to know her clients each individually to make sure their photos are the greatest reflection of them as a couple as possible. Even at our first coffee date, we instantly felt like we connected with Caitlin and knew she was the right choice for us.
Throughout the wedding planning, Caitlin easily became our favorite vendor. She was responsive and professional yet so sweet and friendly all at once. And most importantly, she listens. Photography was so important to us and we had such a specific vision for the type of photos we liked and wanted and Caitlin made sure to make that happen for us and to provide us photos we will love and cherish forever.
We still get compliments on our engagement photos and had so many friends say how wonderful she was at the wedding. When anyone asks me about who our photographer is, I can't help but sing her praises and recommend her a 1000x over. We love Royal Foxx!From the very first email Caitlin ever sent to us, it was apparent that she takes serious pride in her work and getting to know her clients each individually to make sure their photos are the greatest reflection of them as a couple as possible. Even at our first coffee date, we instantly felt like we connected with Caitlin and knew she was the right choice for us.
Throughout the wedding planning, Caitlin easily became our favorite vendor. She was responsive and professional yet so sweet and friendly all at once. And most importantly, she listens. Photography was so important to us and we had such a specific vision for the type of photos we liked and wanted and Caitlin made sure to make that happen for us and to provide us photos we will love and cherish forever.
We still get compliments on our engagement photos and had so many friends say how wonderful she was at the wedding. When anyone asks me about who our photographer is, I can't help but sing her praises and recommend her a 1000x over. We love Royal Foxx! -
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Laura S. Sent on 11/16/20205 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Exceeded our expectations
Caitlin met and exceeded all of our expectations. I have a lot of friends who are professional photographers and my standards are very high. It was important to me to have someone that made me comfortable (awkward photos are the worst!), who listened to my wants & needs, and who could capture incredible images. I’m glad that we did an engagement session with Caitlin before our wedding so that we could get to know each other more and be that much more comfortable. Not only are her images stunning, but her editing and color work are out of this world. The worst part of the process is having to choose which photos to print and to turn into an album because there are thousands of incredible photos. I’d highly recommend working with Caitlin!Caitlin met and exceeded all of our expectations. I have a lot of friends who are professional photographers and my standards are very high. It was important to me to have someone that made me comfortable (awkward photos are the worst!), who listened to my wants & needs, and who could capture incredible images. I’m glad that we did an engagement session with Caitlin before our wedding so that we could get to know each other more and be that much more comfortable. Not only are her images stunning, but her editing and color work are out of this world. The worst part of the process is having to choose which photos to print and to turn into an album because there are thousands of incredible photos. I’d highly recommend working with Caitlin! -
Quality of service
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Amanda S. Sent on 03/19/20205 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Can’t wait for our special day!
I have a wedding booked with Royal Foxx Photos. Unfortunately due to the Corona Virus we had to reschedule our date. The owner took action right away and contacted us in regards to securing another date. She then personally reached out to our wedding venue and DJ company to go over dates that would work. Thank you for making this process so much easier! My fiancé and I can’t wait to work with you and your team!I have a wedding booked with Royal Foxx Photos. Unfortunately due to the Corona Virus we had to reschedule our date. The owner took action right away and contacted us in regards to securing another date. She then personally reached out to our wedding venue and DJ company to go over dates that would work. Thank you for making this process so much easier! My fiancé and I can’t wait to work with you and your team! -
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Amanda W. Sent on 01/02/20215 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Stop looking and BOOK Royal Foxx Photos
Stop looking and book Caitlin and Royal Foxx! Great photos were one of our top must haves for our wedding and Caitlin not only delivered, She exceeded our expectations! From the beginning she was so responsive and helpful in the booking process. As we approached the wedding day she made sure she knew the key photos we wanted and was very prepared. The day of, she showed up early and went right to work. We are not great at taking photos and Caitlin made it so easy and effortless. We received our photos from the wedding so quickly and as I looked through them, I felt like I relived the entire day. The photos are absolutely AMAZING! She got so many amazing candid photos and I didn’t even notice her taking any of them. Caitlin is best in class! I can not recommend Caitlin enough! You will thank yourself for choosing Caitlin when you have so many beautiful photos of your special day!Stop looking and book Caitlin and Royal Foxx! Great photos were one of our top must haves for our wedding and Caitlin not only delivered, She exceeded our expectations! From the beginning she was so responsive and helpful in the booking process. As we approached the wedding day she made sure she knew the key photos we wanted and was very prepared. The day of, she showed up early and went right to work. We are not great at taking photos and Caitlin made it so easy and effortless. We received our photos from the wedding so quickly and as I looked through them, I felt like I relived the entire day. The photos are absolutely AMAZING! She got so many amazing candid photos and I didn’t even notice her taking any of them. Caitlin is best in class! I can not recommend Caitlin enough! You will thank yourself for choosing Caitlin when you have so many beautiful photos of your special day! -
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Emily D. Sent on 04/26/20205 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Perfect photographer for our special day
Caitlin was an amazing photographer to work with. She was the perfect balance of professional, fun, assertive, creative, and just lovely. Our pictures came out amazing! 100% recommend, and will be using her services for any future photography.Caitlin was an amazing photographer to work with. She was the perfect balance of professional, fun, assertive, creative, and just lovely. Our pictures came out amazing! 100% recommend, and will be using her services for any future photography. -
Quality of service
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Sara W. Sent on 11/02/20221 out of 5 rating1.0
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Quality of service 1.0 out of 5 rating1.0
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Average response time 1.0 out of 5 rating1.0
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Professionalism 1.0 out of 5 rating1.0
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Value 1.0 out of 5 rating1.0
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Flexibility 1.0 out of 5 rating1.0
Do not hire!
The biggest mistake we could’ve made when booking vendors for our wedding was hiring this company. We booked DJ, video, and photobooth through Wild West Weddings.
Upon booking, we were told by Caitlin that she would be available to us for ANYTHING we could need throughout the planning process. She explained how “knowledgeable” she was of the wedding planning industry and even went as far as to say “not only am I your vendor, I’m now your friend”.
I reached out on 9/16 as I needed a headcount for the catering company for how many staff would be coming to the wedding. No response.
Fast forward to less than 2 weeks prior to our 10/15/22 wedding date. In the contract signed by myself, my fiancé, and Caitlin, we were asked to complete questionnaires for the video and DJ services. They were completed a month out. Also in the contract, it was stated that we would have a consultation with them 2 weeks out to go over final video and music details. I reached out to Caitlin to get this consultation on the calendar. Her response was “we typically schedule this 1 week out from the wedding day”…FALSE. But fine. We scheduled this consultation for Tuesday 10/11/22.
I was contacted by text message the Monday prior to our wedding and one day before our scheduled “DJ and video consultation”…BY TEXT MESSAGE…telling me they would not be able to provide video services for my wedding and would book a “back up” DJ for us and the photo booth package would remain as booked.
I made several attempts to call Caitlin after this text and tried to obtain contact information for this alternate DJ she was scheduling and was unsuccessful. My friend is also in the wedding business and attempted to reach out to Caitlin as well…I needed all the help I could get…I was in panic mode—DAYS away from my wedding.
She eventually told me that this alternate DJ would be contacting me to set up a consultation. While he was nice enough and apologetic for the lack of professionalism we were forced to deal with, he was not the right fit for our wedding. He did not play most of the songs that were on our reception play list. When cancelling the original DJ, Caitlin actually said “Oh I think this other DJ will be a better fit for your vibe anyway .” (If he was such a better fit—why not book us with him in the first place?) I will say, the ceremony music was done well and cocktail hour music was okay too.
On to the Photo Booth! The package we booked was for 4 hours and included an album of the prints. When booking with Wild West Weddings…during the booking phone call…I specifically asked Caitlin about the photo album that was included in this package. I asked if it was similar to a guest book where guests glue their photo strip in the book during the reception and she told me unequivocally…yes. I then began crossing off “guest book alternatives” from my to do lists. I had signs printed directing guests to glue their pictures in the book. Day of the wedding comes and of course, because of my sign, everyone is asking the attendant for the book. There was no book.
All I was offered for this was a refund for the video services. Thankfully I was able to find one last minute through no effort by Caitlin whatsoever. The bare minimum was done by giving us a refund for the videography—nothing else was offered by this “company” for the stress and headaches and just utter lack of professionalism.
Save yourself the trouble and look elsewhere for your wedding vendors.The biggest mistake we could’ve made when booking vendors for our wedding was hiring this company. We booked DJ, video, and photobooth through Wild West Weddings.
Upon booking, we were told by Caitlin that she would be available to us for ANYTHING we could need throughout the planning process. She explained how “knowledgeable” she was of the wedding planning industry and even went as far as to say “not only am I your vendor, I’m now your friend”.
I reached out on 9/16 as I needed a headcount for the catering company for how many staff would be coming to the wedding. No response.
Fast forward to less than 2 weeks prior to our 10/15/22 wedding date. In the contract signed by myself, my fiancé, and Caitlin, we were asked to complete questionnaires for the video and DJ services. They were completed a month out. Also in the contract, it was stated that we would have a consultation with them 2 weeks out to go over final video and music details. I reached out to Caitlin to get this consultation on the calendar. Her response was “we typically schedule this 1 week out from the wedding day”…FALSE. But fine. We scheduled this consultation for Tuesday 10/11/22.
I was contacted by text message the Monday prior to our wedding and one day before our scheduled “DJ and video consultation”…BY TEXT MESSAGE…telling me they would not be able to provide video services for my wedding and would book a “back up” DJ for us and the photo booth package would remain as booked.
I made several attempts to call Caitlin after this text and tried to obtain contact information for this alternate DJ she was scheduling and was unsuccessful. My friend is also in the wedding business and attempted to reach out to Caitlin as well…I needed all the help I could get…I was in panic mode—DAYS away from my wedding.
She eventually told me that this alternate DJ would be contacting me to set up a consultation. While he was nice enough and apologetic for the lack of professionalism we were forced to deal with, he was not the right fit for our wedding. He did not play most of the songs that were on our reception play list. When cancelling the original DJ, Caitlin actually said “Oh I think this other DJ will be a better fit for your vibe anyway .” (If he was such a better fit—why not book us with him in the first place?) I will say, the ceremony music was done well and cocktail hour music was okay too.
On to the Photo Booth! The package we booked was for 4 hours and included an album of the prints. When booking with Wild West Weddings…during the booking phone call…I specifically asked Caitlin about the photo album that was included in this package. I asked if it was similar to a guest book where guests glue their photo strip in the book during the reception and she told me unequivocally…yes. I then began crossing off “guest book alternatives” from my to do lists. I had signs printed directing guests to glue their pictures in the book. Day of the wedding comes and of course, because of my sign, everyone is asking the attendant for the book. There was no book.
All I was offered for this was a refund for the video services. Thankfully I was able to find one last minute through no effort by Caitlin whatsoever. The bare minimum was done by giving us a refund for the videography—nothing else was offered by this “company” for the stress and headaches and just utter lack of professionalism.
Save yourself the trouble and look elsewhere for your wedding vendors. -
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