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Renaissance Minneapolis Hotel, The Depot Reviews

Renaissance Minneapolis Hotel, The Depot

Renaissance Minneapolis Hotel, The Depot

Minneapolis, MN
4.7 out of 5 rating, 25 reviews
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Reviews

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  • Quality of service
    4.7 out of 5 rating
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Awards

Weddingwire
4.7/5 25 reviews
Google
4.5/5 1897 reviews
  • Nicole
    Nicole Sent on 01/05/2020
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    Beautiful Venue with Attentive Staff

    My husband and I were married at The Depot in August 2018 (I fully intended to write this review much earlier, but clearly time got away from me!). We expected a lot of family and friends to be traveling to Minnesota from out of town and for the first time, so we wanted a venue that was impressive, attached to a hotel, and centrally located in the Twin Cities, with easy access from MSP Airport. The Depot met all our criteria. Serving as a train depot in its prior life, it was historic, classic, and beautifully restored, with the original marble floors, high ceilings, and grand ballroom that we wanted (we had our ceremony and cocktail hour in the...

    Renaissance Minneapolis Hotel, The Depot's reply:

    Dear Nicole,

    Happy Anniversary! Thank you so very much for making the time to provide such a thorough review of your wedding day experience. Brooke was thrilled to hear from you and to learn that you were still thinking about your special day. Please stop by next time you are in Minneapolis for a special toast - Happy New Year!
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    Lizzie Sent on 12/11/2019
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    Attentive vendor!

    I worked with Brooke in sales and Mario in catering. Wow! They were both detail oriented, communicators and helpful. I love the app feature The Depot has rolled out. With a click of a button I am able to get assistance from staff instantly. They treat every event like it’s the best and their own.

    Renaissance Minneapolis Hotel, The Depot's reply:

    Thank you Lizzie! Greatly appreciate you taking the time to share your experience. Congratulations on your wedding and thank you for choosing the Renaissance Minneapolis Hotel, The Depot for your most memorable day! I have shared your feedback with Brooke and Mario; and they were thrilled to learn you had a great experience. I am also so glad to hear that you liked our event App. Hope you enjoy the holiday season and all the best to you in the New Year! Best Regards, Lisa Schetinski
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  • M
    Michelle Sent on 08/25/2019
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    Wonderful Wedding Reception!

    The Renaissance Minneapolis Hotel, The Depot was a positively wonderful place to have our daughter’s wedding reception this July 2019! The staff was extremely professional, helpful, and accommodating. Brooke and Cindy went “above and beyond” to address the needs of the Bride and Groom and the Wedding Party! Our family and friends came from all over the country, and it was very convenient for them to stay at the two adjoining on-site hotels so amazingly close to the reception in the Great Hall. In addition, the location is complemented by the energy of the vibrant downtown milling district on the river. All of our guests were dazzled by the historic beauty and sophistication of the venue. They were equally...
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    Sara Sent on 03/07/2017
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    We used the Depot as the hotel our wedding party and family stayed at, as well as for our reception dinner. They did such an awesome job, the brand new renovations are BEAUTIFUL! The historic parts of the building are stunning as well. Highly recommend this hotel!
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    Kathryn Sent on 03/03/2017
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    We had our wedding ceremony and reception at The Depot in January 2017 and it was everything we hoped for and more. The team that we worked with to plan for our day was fantastic. They responded to email quickly and always provided clear and complete information. They also coordinated directly with my other vendors throughout the planning process, which was a huge help for me. The staff that worked the night of our wedding was equally as amazing! They thought through every detail and the evening went off without a hitch. There were several instances throughout the evening in which members of the wait staff or coordinator team went out of their way and above and beyond to...
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    Jenica Sent on 12/11/2016
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    We went to quite a few different venues and The Depot fit our style from top to bottom. It was easy planning with them and the day of the wedding everything went so smoothly, we didn't have to worry about a thing.
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    Maggie Sent on 12/11/2016
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    Look NO further for the perfect wedding venue - The Depot is the ONE!! We had the most amazing experience working with Rachel and the crew at this amazing site. From the initial meetings until our big day, I felt confident that I was in great hands. Rachel was very professional, prompt, flexible, knowledgable and KIND as we worked together to bring our wedding reception dreams to reality. In addition to the amazing service and beautiful location, the food was remarkable as well! Trust me when I tell you...the Depot is the perfect spot to host an unforgettable reception!
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    Kara Sent on 09/14/2016
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    We would absolutely book this vendor again! It was very convenient for out-of-town guests since they had space for our ceremony, reception, and hotel accommodations all-in-one! The staff was friendly and the food was very good!
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    Kristen Sent on 07/12/2016
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    Do not hesitate to book this venue. It is the best decision we made throughout our wedding planning process!
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    User2628316 Sent on 05/31/2016
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    I would say go for it! I loved The Depot the second we walked in and knew it would be the perfect spot for our reception. We had a lot of out of town guests, so it was nice having the hotel connected to the venue. Our church was also near by, so it was the perfect location at a reasonable price. We have family and friends who still talk about how great the party and food was!
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    User2628273 Sent on 05/31/2016
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    It was such a beautiful venue I loved having my wedding there!
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    Lindsay Sent on 11/16/2015
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    We held our wedding reception here in August 2015. The staff was so wonderful and accommodating of some of our more unusual choices. We had a very small guest list and they helped us find a space and menu that fit our needs perfectly. The night of the wedding, the entire staff was helpful, kind, and professional. I can only imagine that their services for larger weddings are just as amazing.
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    Gina Sent on 05/03/2015
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    My husband and I held our wedding reception at The Depot on July 19th, 2014 and we could not have been happier with our choice of venue. After scouring the Twin Cities for the perfect venue for our 230 guest wedding, we knew the Depot was right for us from the very first minute we walked in for our first visit. The location was perfect, the food was out of the this world exceptional (and we big foodies!!) Chef Sam Rose went above and beyond to help us customize our menu and Katie Kuelbs, our coordinator was so incredibly responsive and professional. The ballroom provides such a classic and regal ambiance, while the Wintergreen area is a very urban,...
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    Jaclyn Sent on 07/12/2011
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    Food was incredible and the location was gorgeous! This is a great place for both a wedding and reception.
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    Megan Sent on 08/19/2009
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    Hi, Megan and Tony Russell here,

    Thank you again for the wondering evening! It is one that will never be forgotten.
    Our guests from out of town still rave about the decor, building, food etc.

    Thanks again!

    Tony & Megan Russell
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    Betsy Sent on 12/11/2014
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    Fabulous venue with an accommodating staff!

    A wow the crowd venue without being stuffy. Great acoustics match with a spectacular and historic venue.

    Could not have asked for better service and staff to work with!
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    Jamie Sent on 01/13/2017
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    If you are looking for a charming venue with lots of character and impeccable planning professionals, look no further than The Depot! Just be sure to plan ahead and book early as they fill up fast with a variety of events. This was part of the appeal for me though; it's not solely a popular wedding venue, meaning you aren't just one of many couples that are getting plugged in to a set weekend routine. They truly recognize that you want to create an experience all your own and will work alongside you to ensure just that!
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    Beth Sent on 12/11/2016
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    We had a wonderful time at the Depot for our wedding reception on 9/24/16. Everything turned out perfectly. It was the best day ever! All of our guests raved about the beautiful Great Hall and the convenience of having 2 hotels attached to the venue. We had 280 guests and a band. There was plenty of space. We worked with Rachel Johnson and she was great! We were full of questions and she answered them all gracefully. There was a fundraising event in the other space at the Depot, but it was well separated and we even forgot about the other group. Wish we could do it all over again :) We would definitely recommend this space!
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    Megan Sent on 12/06/2016
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    When it came to choosing a venue, my fiancé and I wanted somewhere close to downtown since we had so many out of town guests and wanted them to experience everything Minneapolis has to offer. We narrowed it down to a handful and the Depot ultimately won out for a variety of reasons. 1. Katelyn, the Depot's coordinator, was by far the most responsive person we were in contact with. That immediately made me feel at ease. 2. The pricing is straightforward. A few other venues would give you base pricing but then you would realize that so many things were extra. Katelyn walks you through the cost of everything and works with you to make things work, offering...
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    Agustin Sent on 06/22/2018
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    We had a great week staying at The depot Renaissance Minneapolis. We had a wedding block of over 20 rooms for guest coming from abroad. Brittany (Sales Manager) was just wonderful. Super responsive and helpful.
    The location of the hotel couldn't be better. Right on Washington Av. The rooms are really nice, all brand new. The bar, breakfast and restaurant are super cool. I strongly recommend it for wedding parties.

    Renaissance Minneapolis Hotel, The Depot's reply:

    Agustin, Thank you for sharing your experience with us and for choosing the Renaissance for your out of town guests. Brittany was happy to hear that everything went so well. Congratulations to you and Rebecca and we wish you all the best in the years to come. Cheers!
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    Adrienne Sent on 12/06/2016
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    Working with Katelyn and her team has been an amazing experience. We would definitely recommend her and her team for any Event at The Depot.
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    Kylie Sent on 12/11/2016
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    Definitely go on a tour - the pictures are pretty, but seeing the venue, live, is really what sparked our interest. Katelyn is fabulous to work with; she is very honest & gracious about the many questions that we had in selecting our venue.
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    Jenna Sent on 07/21/2017
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    We had a slightly disappointing experience with the Renaissance Minneapolis Hotel. We used the hotel to house some of our guests and also used it for our own honeymoon suite the night of the wedding (so this review does not apply to hosting any events at this location, just using it for hotel services). The manager on duty was rude and unhelpful. They offered no special amenities for newlyweds (they even told my bridesmaids that they were not comfortable sending breakfast to our room for the morning after our wedding - even though room service was an available option - super confusing), and the night before our wedding, there was an alarm going off at 3AM in the room...
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    Katie Sent on 08/28/2019
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    Terrible Wedding Room Block Service

    Extremely disappointed with our wedding room block experience. Will never recommend anyone stay at The Depot or plan an event in their facility.

    We worked closely with the sales manager months in advance to ensure personal gift bags were delivered to guest’s rooms prior to check in. Unfortunately, there was a fee per bag, but we thought it was worth it to give our guests a nice surprise.

    It was odd when we hadn’t heard from our guests about the bags, so we called the hotel to ensure they were delivered.

    Bags were not delivered and staff’s response was that each guest would have to come to the front desk to ask for their...
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