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Reliable Rentals Reviews

Reliable Rentals

Reliable Rentals

Louisville, KY
4.3 out of 5 rating, 21 Reviews
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Reviews

4.3 out of 5 rating
4.3 out of 5 rating
21 Reviews
86% recommend it
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  • Quality of service
    4.3 out of 5 rating
  • Average response time
    4.4 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
    4.1 out of 5 rating
  • Flexibility
    4.2 out of 5 rating
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Awards

21
  • Julie
    Julie Sent on 02/20/2020
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    Wedding Savior

    I cannot stress this enough...Laura saved my wedding. Seriously. We had a mix up with the venue who called Reliable wanted to change my rentals. Laura knew me well enough to call me immediately. Had she not, I would have not known my venue coordinator was out and the venue had none of her notes. Reliable is so in tune with their clients. On top of that, all my linens looked wonderful, many of which were their personal recommendations. I will refer them to everyone!
  • Ali Mize
    Ali M. Sent on 09/23/2019
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    Quality wedding rentals

    Reliable Rentals is indeed reliable in their quality of selection and delivery service. They maintained good communication with my wedding planner and were flexible with invoicing and materials as the guest count changed leading up to the wedding.
  • S
    Sarah Sent on 12/20/2016
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    We had the best experience at Reliable Rentals and working with Maggie! Maggie made our rentals hassle free and we never were worried about anything going wrong. She was always quick with communication, willing to change our order as many times as we needed, gave us great advice (listen to the professionals! they know what they are doing), and truly went above and beyond! Our wedding details were confirmed the day before and I again had one more change to the seating arrangement, Maggie was swift and made sure that her staff knew the changes. They showed up when they said they were going to, all items were as expected, and picked up when they said they would. I felt like Maggie cared about our wedding day going smoothly and the work that she did proved that. Thank you Reliable Rentals!!
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  • L
    Lisa Sent on 08/23/2016
    5 out of 5 rating
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    Reliable Rental and Melissa were so great in the planning of our daughter's wedding. They helped us with all of the figuring of what and how much we needed. They were in no way ever trying to get us to rent things we didn't need. Melissa went out to the venue herself and measured and checked it out and send us a map of what would fit and how it would fit. As we got closer, the weather looked iffy and she created a new optional rain plan!! She was wonderful to work with and the prices were very reasonable. Everything we rented was delivered in great condition. I will certainly use them again if the opportunity arises.
  • User2325747 Sent on 09/21/2015
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    I was worried when our initial contact left the company and we were given a new coordinator. They were so easy to work with and very flexible. Because our wedding was on a sunday, they offered to leave the larger tent and extra fans from the wedding the day before at no cost to us!
  • E
    Emily Sent on 06/30/2014
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    I am so grateful for Reliable Rentals and their helpfulness throughout the wedding planning process. Emily was always quick to respond with my MANY questions and requests, and they even made changes for me the morning of the wedding. They really helped take care of all the nitty-gritty details that aren't so much fun for a bride to stress over. Thank you so much Reliable and especially you, Emily!
  • Aidan (Mrs. Cowgell!)
    Aidan Sent on 08/02/2012
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    Service was friendly, both in the showroom and at delivery. Linens were lovely, china and glassware was exactly what we wanted. Dance floor could have been a bit more sturdy and well put together (we all kept tripping over loose edges), but that wasn't a big deal. We would definitely rent from them again!
  • H
    Hannah Sent on 07/20/2012
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    Reliable Rentals was very easy to work with. They do many events with our venue (Farmington Historic Plantation), so they did all of the coordinating with Farmington as to what time to set up and tear down, and already knew what Farmington had on hand, so that we weren't renting things that we already had. Emily sent us a pdf of our invoice and of the diagram for setup, so we knew exactly how everything would look on the wedding day.
  • B
    Katie Sent on 09/09/2011
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    Always professional, always competitvely priced, linens always pressed and spotless. Wonderful selection!
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    Lillian Sent on 05/30/2010
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    I WILL CONTACT AGAIN FOR ANOTHER PARTY
  • K
    Kimi Sent on 11/04/2015
    4.9 out of 5 rating
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    We rented our tent, dance floor, and chairs through Reliable Rentals and worked with Kristen, who was super helpful throughout the entire process. Our wedding was on private property and Kristen came to our venue at least two times before our event to help us figure out the best placement for chairs and the tent.

    RR was able to deliver and setup a few days prior to our event, which was super helpful with unpredictable weather in the fall. It had rained the day prior to our wedding, but because we had the tent setup 3-4 days prior, the ground below the tent was dry and sturdy the day of the wedding (which was gorgeous weather), but could have been bad if we had setup only the day before.

    My ONLY complaint would be the placement of the dance floor because we weren't around for setup and couldn't move it after it was setup. We would have liked it to be centered under the tent. But, this was such a small detail and really didn't affect our day.

    Kristen was always quick to respond to email and never seemed annoyed with my constant questions or revisions to our order. We had such a magical wedding day and are super thankful for Kristen and the crew at Reliable Rentals!
  • C
    Crystal Sent on 12/29/2017
    4.8 out of 5 rating
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    Great selection of products which can quickly get pricey. Courtney was professional and responsided quickly, Very helpful in making our vision come alive.
  • G
    Genevieve Sent on 08/25/2013
    4.6 out of 5 rating
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    They delivered my rentals for my August wedding and the staff was great with communicating through email and the delivery guys were great. They even stayed after to try and help with an unrelated venue issue but my only complaint was my dance floor was slanted. I was told they would build a base to even out the ground but it was not even kinda even and it was hard to dance on especially after it got wet :O Not sure it was worth $300 for 12X12 but the guys were nice and everything else was fine. Just make sure your ground is even for dance floors :)
  • M
    Megan Sent on 06/11/2010
    4.6 out of 5 rating
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    Had high quality items. Everything ordered arrived, and were very good about making small changes to our list all the way up to the delivery date.
  • Jenna
    Jenna Sent on 07/03/2013
    4.4 out of 5 rating
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    I used them on Derby weekend in Louisville, and they showed up on time and had everything set up before I even arrived at my venue.
    Their prices are a little steep, but they were the only place that my venue would let me use. Emily Bird, the coordinator there, was very kind and easy to work with, and happy to make any changes for me when I called or emailed her.
  • K
    Kate Sent on 04/09/2011
    4.3 out of 5 rating
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    Loved the selection. Good value. Very good customer service.
  • Allie
    Allie Sent on 06/22/2010
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    My wedding was held at Whitehall, and as such we had to use R.R. for our rentals. Everything worked out well, a very road bumps with communication, but when push came to shove, everything worked out. My day was beautiful.
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    Briana Sent on 04/22/2013
    3.3 out of 5 rating
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    I had to use reliable rentals b/c of the venue I chose. There were things I like about them and I know they spent extra time w/ me and I appreciate that. They were also flexible with some items as well. However, I think they are over priced and could do a better job being responsive and aware of the stresses involved in planning a wedding. 2 or our 3 heaters ran out of propane very quickly and they did not apologize or offer to discount the cost due to this. Out caterer had to go out and get propane for our heaters.

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    Alison Sent on 06/21/2011
    3 out of 5 rating
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    Works exclusively with Locust Grove which is where my wedding was located. They have a serious lack in the communication department, but everything worked out well in the end. However, I would not recommend this company for other and I would not use them ever again.
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    Kaitlin Sent on 07/28/2016
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    I highly recommend that you do NOT use Reliable Rentals if you have the choice. My wedding was in May, but I chose to wait a few months to calm down so that I could write a fair and honest review.

    I had so many issues with Reliable Rentals but none were more frustrating than their complete and total lack of communication. I rented a tent, chairs, tables, and linens for my wedding. I set everything up with Melissa, a manager, a few months prior. Although I was promised my rentals would be delivered during the workday on the day before my wedding, they weren’t delivered until 9:30pm the night before my wedding. I was in touch with them throughout the day and they consistently assured me that my delivery was about to be on its way when it obviously wasn’t. This caused me immense stress and led to me missing my rehearsal dinner since I was waiting for the delivery. Further, I had to change the entire layout of my wedding at 10pm the night before because Melissa ordered the wrong size tent even though I gave her pictures and the exact dimensions. The delivery wasn’t completed until 3am the morning of my wedding and nothing was set up as promised- all of the white chairs were muddy from being placed on their side in the grass. They also didn’t pick up the rentals until a full day after the contracted date with absolutely no communication.

    Not only did using this company cause me unprecedented stress on my wedding day, their lack of professionalism and blatant deceitfulness caused me to miss my rehearsal dinner. I originally asked for a full refund, which they refused, but even that would not have made up the stress I experienced and the things I missed due to their lack of communication. I received a check for a partial refund a few weeks after my wedding, but they failed to communicate with me throughout that process as well. I would never want another bride or business to experience this and so that is why I highly recommend that you do NOT use this company.
  • M
    Michele Sent on 06/06/2016
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    We rented our wedding linens through Reliable Rentals. These were the problems that made me never ever want to do business with them again (and I want to persuade you to do the same):
    1) Poor preparation of their linens: When we unpackaged the linens at our event setup, all of the overlays were full of creases. They had folded them in roughly 18" squares instead of hanging them on hangers, and there were creases at every fold. They looked like a piece of graph paper. They were closed during our setup time, so I could not even have them come out to iron them. We lost 2 hours of setup time trying to round up irons and then iron them.
    2) Poor communication: They called me after we returned the linens and let me know they were charging me an extra $600 because the linens had candle wax on them. This was never discussed up front. If it had been, I would have taken precautions into account in our centerpiece designs. So no communication on what constitutes "damages" and then a surprise charge at the end. I asked them to share the cost with me since they did not communicate on the front end, and they refused, basically stating that I was ignorant (don't you know that everyone knows candle wax doesn't come out?).
    3) Took no responsibility: When I returned my linens and complained about the wrinkles and explained how much time and grief this cost me, they took no responsibility. They said it was standard to fold the overlays. I told them that the linens should have come in the same condition as what I saw on display, which was the basis for my decision when placing my order. But somehow this was just my "ignorance", as in their minds I should have known that you don't actually get what you picked out.

    Never use this company, as they are not customer friendly. I'm still suffering from the heartburn of the $600 surprise "damage charge". Horrible, horrible experience!!!!!

    Reliable Rentals's reply:

    In response to this review there are a few items I would like to correct. It is our standard procedure to fold our toppers but we would have gladly pressed and hung them had this been requested. The customer saw the toppers were folded upon pick up but made no comment. As far as the condition they were returned in they had excessive amounts of candle wax. We understand there may be wax from time to time but this was such a great amount it couldn't be removed and cleaned. Also, these were specialty linens - satin and sequins. As far as payment we did refund the full price of the toppers $136.95 as an initial attempt to satisfy the customer. After we reviewed the linens upon return we called and informed the customer of the replacement charges due to the condition returned and we were provided a credit card number which we charged. We recently received a charge back from our credit card company for the amount of the replacement charges so the customer did not pay for the replacements. As a manager I apologize for any bad experience. However this review is not accurate so I felt the need to explain our side of the issue.
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