Reeds Jewelers Southpoint Mall Reviews

Reviews

• Amanda M. Sent on 04/14/2020
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Our boy michael!

  Ya boy here HAND DELIVERED our WEDDING RINGS because of the COVID19 shutdown. Easily the greatest customer service I've ever had. Went above and beyond!

  Ya boy here HAND DELIVERED our WEDDING RINGS because of the COVID19 shutdown. Easily the greatest customer service I've ever had. Went above and beyond!
• Moneca Sent on 01/26/2020
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Love Reeds Jewelers! We love Richard

  We have always shopped at Reeds so it only made sense that my husband and I would buy our wedding rings from there with Richard. He always rolls out the red carpet and makes you feel so special! The level of customer service he provides is like no other! I have been a customer for over 10 years and always work with Richard because of the OUTSTANDING customer service he provides. He always takes great care of my family and I - we will always do business with them because of Richard! (he actually moved to the Crabtree Valley location so we go there now!) Shop here for all your jewelry needs! You won't be disappointed!

  We have always shopped at Reeds so it only made sense that my husband and I would buy our wedding rings from there with Richard. He always rolls out the red carpet and makes you feel so special! The level of customer service he provides is like no other! I have been a customer for over 10 years and always work with Richard because of the OUTSTANDING customer service he provides. He always takes great care of my family and I - we will always do business with them because of Richard! (he actually moved to the Crabtree Valley location so we go there now!) Shop here for all your jewelry needs! You won't be disappointed!
• 
  User1364998 Sent on 10/05/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Awesome sales and beautiful diamond options to choose from; educated sales people.

  Awesome sales and beautiful diamond options to choose from; educated sales people.
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• 
  User1362925 Sent on 10/04/2013
  5 out of 5 rating

  5.0
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    5.0
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  These guys are just simply awesome!!!! They have a way of showing there customers that they really care. We got the ring we wanted and at a great price. I highly recommend that you do business with reeds. No better jewler than these guys!

  These guys are just simply awesome!!!! They have a way of showing there customers that they really care. We got the ring we wanted and at a great price. I highly recommend that you do business with reeds. No better jewler than these guys!
• Keosha Sent on 03/13/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  I LOVE Reeds Jewelers. My fiance purchased my engagement ring from there. There was an issue with my ring and instead of trying to repair it they completely replaced the ring with no hassles! They offer wonderful customer service without hounding you like the sales associates at larger stores. Since my ring my fiance has purchased other jewelry including my wedding band from there. That is our go to jewelry store from now on!

  I LOVE Reeds Jewelers. My fiance purchased my engagement ring from there. There was an issue with my ring and instead of trying to repair it they completely replaced the ring with no hassles! They offer wonderful customer service without hounding you like the sales associates at larger stores. Since my ring my fiance has purchased other jewelry including my wedding band from there. That is our go to jewelry store from now on!
• Tish Sent on 09/15/2011
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  The customer service here is fantastic. Chris and Richard really took care of us. When it came to have my ring sized because of my weight loss, they were very willing to be of assistance in making sure the ring fit and wouldn't slip off. I even got a special gift from my husband on our wedding day that was very unexpected!! Love IT!!!
  
  THANKS AGAIN
  
  Tish & Al Barber
  Sept. 4, 2011
  

  The customer service here is fantastic. Chris and Richard really took care of us. When it came to have my ring sized because of my weight loss, they were very willing to be of assistance in making sure the ring fit and wouldn't slip off. I even got a special gift from my husband on our wedding day that was very unexpected!! Love IT!!!
  
  THANKS AGAIN
  
  Tish & Al Barber
  Sept. 4, 2011
  
• Mark Sent on 12/27/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  I bought my wife of 7 years wedding ring from Reeds at Southpoint. They have been so good to us. I return every year for birthday and Christmas gifts for my wife. This year I added my daughter to the shopping list. Richard gives my wife and I the great personnel treatment that you do not see anymore. Thank you Richard and all the REEDS staff.

  I bought my wife of 7 years wedding ring from Reeds at Southpoint. They have been so good to us. I return every year for birthday and Christmas gifts for my wife. This year I added my daughter to the shopping list. Richard gives my wife and I the great personnel treatment that you do not see anymore. Thank you Richard and all the REEDS staff.
• Amanda Sent on 01/30/2011
  4.9 out of 5 rating

  4.9
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    5.0
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  Very helpful! We got all of our rings here, and a few pieces since the wedding. They have given us discounts for being return customers. We don't shop for jewelery anywhere else.

  Very helpful! We got all of our rings here, and a few pieces since the wedding. They have given us discounts for being return customers. We don't shop for jewelery anywhere else.
• Hannah Sent on 11/30/2007
  4.6 out of 5 rating

  4.6
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    5.0
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    3.0 out of 5 rating
    3.0
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    5.0

  Fast service Friendly easy to work with

  Fast service Friendly easy to work with
• Rick Sent on 04/11/2011
  4.1 out of 5 rating

  4.1
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    3.5 out of 5 rating
    3.5
  • Average response time
    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.5 out of 5 rating
    4.5

  The price was reasonable and the store staff was very helpful. My wife is very happy with her ring and for that, I am happy!

  The price was reasonable and the store staff was very helpful. My wife is very happy with her ring and for that, I am happy!
• Jennifer Sent on 11/06/2007
  4 out of 5 rating

  4.0
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    4.0
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    4.0
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    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  We are very happy with our rings from Reeds and the guy who was working there was very professional. He helped us find rings that really fit what we were looking for. Their service plan is good. Their credit card option is helpful for the first 3 months, but after that the interest is ridiculous so we canceled the card and paid it with a different card!

  We are very happy with our rings from Reeds and the guy who was working there was very professional. He helped us find rings that really fit what we were looking for. Their service plan is good. Their credit card option is helpful for the first 3 months, but after that the interest is ridiculous so we canceled the card and paid it with a different card!
• Teh Sent on 07/29/2008
  4 out of 5 rating

  4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    5.0 out of 5 rating
    5.0

  Professional and courteous. Overall a pleasant experience.

  Professional and courteous. Overall a pleasant experience.
• Leigh Sent on 05/20/2008
  3.9 out of 5 rating

  3.9
  • Quality of service
    3.5 out of 5 rating
    3.5
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    3.0 out of 5 rating
    3.0

  Very good typical jeweler, bought his ring from there.

  Very good typical jeweler, bought his ring from there.
• Christie Sent on 10/18/2008
  3.7 out of 5 rating

  3.7
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
  • Professionalism
    3.5 out of 5 rating
    3.5
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    3.5 out of 5 rating
    3.5
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    3.5 out of 5 rating
    3.5

  I bought online and it was easy was able to talk with someone as well by phone but the quality of our rings is very good. they are qucik to help and great customer service.

  I bought online and it was easy was able to talk with someone as well by phone but the quality of our rings is very good. they are qucik to help and great customer service.
• Haleh Sent on 07/05/2014
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    0.0 out of 5 rating
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  Warning: Stay away from here at all costs!
  My engagement and wedding bands came from Reeds. At first, my fiance came here because of the customer service and prices. I have only had my ring for a year and a half and have already lost 3 diamonds. Their warranty program required you to go in to the store and have it checked every 6 months to keep it valid. Every time you go in, they mark it on your sheet and also in the computer.
  My big center diamond fell out a month ago and I took it in to get it replaced and fixed. I was told it would take about 3 weeks to come back. Within the 3 weeks that Reeds had my ring, I called several times to check on the status and whoever answered the phone kept telling me it wasn't back yet. About 2.5 weeks into them having it, we get a phone call asking us to bring in our warranty, to prove that we have been up to date, so that they can get started.
  When we first purchased my rings, and a couple months after our wedding, we were told, by 2 different people, that the way their warranty works is that they have a 3 year policy that would automatically extend into a lifetime warranty without any additional pricing. Now that my big diamond fell out, they have changed the story. They claim that we have to pay a lot more money to have a lifetime warranty. The manager also said that if my diamond falls out again, they will not replace it.
  At this moment, Reeds has had my ring for 5 weeks and I still have not heard anything from it. I called earlier in the week to check and was told they were moving locations, and even if they had the ring, there was nothing I could do about getting it. The gentleman who answered the phone said someone would check into it though and call me back in an hour. It has been a week already and no response.
  Your engagement ring and wedding band are not just a little thing. You will have with you for the rest of your life and will be spending a huge sum of money on. Stay away from here!

  Warning: Stay away from here at all costs!
  My engagement and wedding bands came from Reeds. At first, my fiance came here because of the customer service and prices. I have only had my ring for a year and a half and have already lost 3 diamonds. Their warranty program required you to go in to the store and have it checked every 6 months to keep it valid. Every time you go in, they mark it on your sheet and also in the computer.
  My big center diamond fell out a month ago and I took it in to get it replaced and fixed. I was told it would take about 3 weeks to come back. Within the 3 weeks that Reeds had my ring, I called several times to check on the status and whoever answered the phone kept telling me it wasn't back yet. About 2.5 weeks into them having it, we get a phone call asking us to bring in our warranty, to prove that we have been up to date, so that they can get started.
  When we first purchased my rings, and a couple months after our wedding, we were told, by 2 different people, that the way their warranty works is that they have a 3 year policy that would automatically extend into a lifetime warranty without any additional pricing. Now that my big diamond fell out, they have changed the story. They claim that we have to pay a lot more money to have a lifetime warranty. The manager also said that if my diamond falls out again, they will not replace it.
  At this moment, Reeds has had my ring for 5 weeks and I still have not heard anything from it. I called earlier in the week to check and was told they were moving locations, and even if they had the ring, there was nothing I could do about getting it. The gentleman who answered the phone said someone would check into it though and call me back in an hour. It has been a week already and no response.
  Your engagement ring and wedding band are not just a little thing. You will have with you for the rest of your life and will be spending a huge sum of money on. Stay away from here!