RCH Designs Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
17 Reviews
94% recommend it
Awards
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![MoChoJo]()
Joanne Sent on 08/12/2008Rachel of RCH Designs was very professional and created beautiful pieces for me! She was early for our first meeting and already was set-up to show me her work. I told her my budget, what I needed, and the ideas for colors and flowers I wanted. She also made suggestions, and from that first meeting, I felt I could totally trust her. I booked her early and a few months before the wedding, she even checked in with me to see if there was anything I needed or she could do for me. On the big day, she personally delivered the flowers to my hotel room on time. They were more beautiful than I imagined they would be and the colors amazingly popped in the pictures. Everyone commented on how beautiful the flowers were and I absolutely agreed - roses, calla lilies, and gerbera daises in oranges and yellows. Finally, she was also very patient and flexible with me since I changed the number of pieces needed several times a month before the wedding. I can't thank her enough for that. I highly recommend RCH Designs since she can work with any budget, is very professional, and delivers beautiful pieces that will definitely enhance the look of your wedding! -
![bostonbride919]()
Amber Sent on 11/21/2009I 100% regret hiring Rachel for my wedding. We had more than 10 vendors and she is the only one who really let us down on our wedding day. The florals & her DOC services were a complete disapointment.
Our whole morning of getting ready went perfectly and we were on time for photos which amazed me as we had 10 girls getting hair & make up done. However our whole day was set back when Rachel never brough the Bridal Party flowers to the suite. She had been in the suite once previously so knew where to bring them... We got them 1.5 hours late and my poor Matron of Honor had to run around the whole hotel and even over to the church looking for her. Needless to say, we were all very stressed after that and my Matron of honor and I have red cheeks in a lot of our early pics now and we even had to cut out a whole segment of photos once that got us running late. Post wedding, Rachel offered two explainations: 1) That she was in the hotel with the flowers, just busy with other things; and 2) That she wasn't supposed to bring them until 4pm. However, the schedule SHE made as our DOC clearly states 2:15pm and all of our vendors had a copy of that schedule. Also, there were no bouts from my grandfathers though they were clearly on our invoice and list.
The aisle at the church was supposed to be lined in rose petals but it looks like she must have run out as there were only petals half way down.
I did a floral trial with her back in May for my centerpieces and I thought they were too small for the look I was going for, so we decided to "upgrade" them and I paid an additional $40 per centerpiece after the trial. I have in writing that our centerpieces were supposed to have 6 dozen full sized roses and 3 dozen spray roses. The centerpieces she brough to our wedding didn't even have HALF of the number of roses they were supposed to have.
I was so disappointed the second I walked into my reception room because of this and I continue to be disapointed every time I see photos. When you compare the photos from the trial & the wedding side by side, the difference in number of roses is VERY clear and the actual centerpieces were supposed to be "upgraded" from what we saw at the trial. I reached out to her requesting a refund for at the very least my $40 upgrade fee for each centerpiece, though I should be refunded even more given that they were so much smaller than what she brought to the trial. She has refused to offer any kind of refund stating essentially that she mis-priced the items on my invoice and she gave me the centerpieces the money would cover. It is her fault however if she did not accurately price the items, and she knew what they would cost as we did a floral trial MONTHS before our wedding.
The venue stated that she was no help in terms of set up and break down either (as part of her DOC duties). She even had to ask the venue coordinator where the church was for the ceremony which I was told later and I find completely unacceptable. The venue coordinator (who was awesome) left a list of items to be returned to the bridal suite at the end of the night with Rachel and not only were several items missing (still MIA a month later), but the items brought up to my room were just thrown into boxes with many things broken/destroyed.
I really feel that she let me down with both DOC duties and with the florals and I'm just so disappointed. There's nothing you can do to go back and change it after the fact, but I would definitely not recommend her services to other brides. She has been very unresponsive to my complaints after the wedding.
There are several other girls on the Boston Knot.com board who recently had similar experiences with RCH Designs so please reach out there to more feedback before considering this vendor!
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