Rachel's Cakes Reviews
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4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
15 Reviews
97% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
15
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Jennifer M. Sent on 01/09/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Delicious and Beautiful Cake Designs
Jodi and her team were wonderful to work with. My husband and I had so much fun at the tasting, and Jodi recommended adjustments to our cake ideas to make it look even more beautiful. The final product blew us away! Rachel's cakes also made cookies for our favor table, which our guests were raving about. We will definitely be going back for all future events!Jodi and her team were wonderful to work with. My husband and I had so much fun at the tasting, and Jodi recommended adjustments to our cake ideas to make it look even more beautiful. The final product blew us away! Rachel's cakes also made cookies for our favor table, which our guests were raving about. We will definitely be going back for all future events! -
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Pritika Sent on 06/02/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Delicious, beautiful cake
We loved working with Rachel for our wedding cake and dessert table. The flavors were amazing, and several of our guests told us it was the best cake they ever had. We went with vanilla toffee, strawberry, and Rachel’s signature cake (Guinness/salted caramel). Rachel was also extremely patient and willing to accommodate our budget and requests.We loved working with Rachel for our wedding cake and dessert table. The flavors were amazing, and several of our guests told us it was the best cake they ever had. We went with vanilla toffee, strawberry, and Rachel’s signature cake (Guinness/salted caramel). Rachel was also extremely patient and willing to accommodate our budget and requests. -
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Mary Sent on 11/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wow! Great cake. Exactly what I asked for. Comments from guests.... “Oh wow, that was the best wedding cake I have ever tasted”....”I am so full - I had to taste all three flavors, they were so good!”. My personal favorite was the toffee chunk, but the chocolate ganache filling on the decadent chocolate was to die for. Thank you, Rachel, so much for coming through for us!Wow! Great cake. Exactly what I asked for. Comments from guests.... “Oh wow, that was the best wedding cake I have ever tasted”....”I am so full - I had to taste all three flavors, they were so good!”. My personal favorite was the toffee chunk, but the chocolate ganache filling on the decadent chocolate was to die for. Thank you, Rachel, so much for coming through for us! -
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Lisa Sent on 02/10/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best.Cake.Ever.!!! Thanks to Rachel's Cakes for the best wedding cake hands down. Everyone at our wedding reception raved about it. We had a hard time choosing which cake, but we loved Rachel's Cake the best which is "Guinness chocolate cake, layered with salted caramel cream cheese and frosted with vanilla buttercream. Drizzled with salted caramel." They handled the cake with care and there were no issues with the delivery. Thank you!Best.Cake.Ever.!!! Thanks to Rachel's Cakes for the best wedding cake hands down. Everyone at our wedding reception raved about it. We had a hard time choosing which cake, but we loved Rachel's Cake the best which is "Guinness chocolate cake, layered with salted caramel cream cheese and frosted with vanilla buttercream. Drizzled with salted caramel." They handled the cake with care and there were no issues with the delivery. Thank you! -
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User2979790 Sent on 02/19/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Picking our cake was the easiest and most enjoyable part of planning our wedding! We'd heard of Rachel's Cakes through a friend (who had the most delicious cake at her wedding), who had herself heard about Rachel's Cakes through a coworker (who had delicious cake at her child's bar mitzvah!). We did two tastings and thought all of the cakes we tried were moist and flavorful. We got really positive reviews from our guests, and can't wait until the 1 year mark when Rachel will make us a small cake to enjoy! (Also, against everyone's advice, we kept the top tier of our cake and ate it at 6 mo. - it was still just a good as the day of our wedding). My brother will be using Rachel's Cakes at his wedding this May. We cannot recommend more highly!Picking our cake was the easiest and most enjoyable part of planning our wedding! We'd heard of Rachel's Cakes through a friend (who had the most delicious cake at her wedding), who had herself heard about Rachel's Cakes through a coworker (who had delicious cake at her child's bar mitzvah!). We did two tastings and thought all of the cakes we tried were moist and flavorful. We got really positive reviews from our guests, and can't wait until the 1 year mark when Rachel will make us a small cake to enjoy! (Also, against everyone's advice, we kept the top tier of our cake and ate it at 6 mo. - it was still just a good as the day of our wedding). My brother will be using Rachel's Cakes at his wedding this May. We cannot recommend more highly! -
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Lesley Sent on 04/19/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We loved loved loved our wedding cake from Rachel's Cakes!
Rachel was a breeze to work with - first when we scheduled a cake tasting (easily the best part about wedding planning!) and she had six delicious types of cakes for us to try. When we contacted her afterwards to ask about changes to one of the flavors, she mocked up three different types (all the same cake with three different types of filling for us to try) and all we had to do was drop by and pick it up. We then booked her for our wedding, and she immediately sent us a handful of mockups to take a look at, and offered to look at pinterest pages, etc to get an idea of cake decorations we would like.
We booked her about 6 months prior to our wedding, and a few weeks ahead of time she sent us a mockup, and we told her we just wanted it to look nice! And she completely delivered!
We had so many compliments on our cake (three flavors - Guinness Chocolate with a Salted Caramel cream cheese filling, a yellow cake with strawberry compote and american buttercream filling, and banana cake with a cream cheese filling, all covered in plain buttercream), and a couple of our friends said that this was the first wedding cake they had where they'd want to order it outside of a wedding.
We got a three tiered cake that would feed about 70 people for $320, which is pretty reasonable based on what we researched at other places. She also delivered and set up the cake at our wedding site. We had about 60 people attend the wedding, so oh shucks we've been eating leftover cake for the past week! Also - instead of you saving the top tier of your cake for a year in the freezer, Rachel will make a small anniversary cake for you at your 1-year anniversary.We loved loved loved our wedding cake from Rachel's Cakes!
Rachel was a breeze to work with - first when we scheduled a cake tasting (easily the best part about wedding planning!) and she had six delicious types of cakes for us to try. When we contacted her afterwards to ask about changes to one of the flavors, she mocked up three different types (all the same cake with three different types of filling for us to try) and all we had to do was drop by and pick it up. We then booked her for our wedding, and she immediately sent us a handful of mockups to take a look at, and offered to look at pinterest pages, etc to get an idea of cake decorations we would like.
We booked her about 6 months prior to our wedding, and a few weeks ahead of time she sent us a mockup, and we told her we just wanted it to look nice! And she completely delivered!
We had so many compliments on our cake (three flavors - Guinness Chocolate with a Salted Caramel cream cheese filling, a yellow cake with strawberry compote and american buttercream filling, and banana cake with a cream cheese filling, all covered in plain buttercream), and a couple of our friends said that this was the first wedding cake they had where they'd want to order it outside of a wedding.
We got a three tiered cake that would feed about 70 people for $320, which is pretty reasonable based on what we researched at other places. She also delivered and set up the cake at our wedding site. We had about 60 people attend the wedding, so oh shucks we've been eating leftover cake for the past week! Also - instead of you saving the top tier of your cake for a year in the freezer, Rachel will make a small anniversary cake for you at your 1-year anniversary. -
Quality of service
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Sally Sent on 06/23/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rachel's Cakes was great to work with and they made a beautiful cake that tasted great. I would highly recommend them.
My communications with Arlene leading up to the wedding were great. When my fiance and I wanted to try a few more tasting, she set up a second mini tasting for us. The sketch of the cake perfectly captured what I had in my head and the actual cake resembled it exactly.
The end result was a beautiful cake. Several friends commented on how great the cake was and I even had one friend who was married recently tell me how much better my cake was than her cake.Rachel's Cakes was great to work with and they made a beautiful cake that tasted great. I would highly recommend them.
My communications with Arlene leading up to the wedding were great. When my fiance and I wanted to try a few more tasting, she set up a second mini tasting for us. The sketch of the cake perfectly captured what I had in my head and the actual cake resembled it exactly.
The end result was a beautiful cake. Several friends commented on how great the cake was and I even had one friend who was married recently tell me how much better my cake was than her cake. -
Quality of service
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Priscilla Sent on 10/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our cake was gorgeous, fun to make with Rachel and her team, and totally delicious. Thanks Rachel's Cakes!Our cake was gorgeous, fun to make with Rachel and her team, and totally delicious. Thanks Rachel's Cakes! -
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Abby Sent on 10/18/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rachel's Cakes was WONDERFUL. Our wedding cake was beyond beautiful and Arlene captured our personalities and over all wedding theme beautifully in the design. I would have to say the cake was one of our favorite things about our wedding. Our guests raved about the delicious flavors too! I highly recommend Rachel's Cakes for any event :)Rachel's Cakes was WONDERFUL. Our wedding cake was beyond beautiful and Arlene captured our personalities and over all wedding theme beautifully in the design. I would have to say the cake was one of our favorite things about our wedding. Our guests raved about the delicious flavors too! I highly recommend Rachel's Cakes for any event :) -
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Ashley Sent on 10/23/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rachel was easy to work with, professional, and overall my experience with her services were excellent. From the cake tasting to the cake delivery Rachel worked around my very busy schedule, she tailored a cake that not only matched the design I wanted but also fit into my budget, and she made us a replica cake for our anniversary which she delivered directly to me.
If you are looking for someone easy to work with, who takes the time really listen to what you want, and will work with your availability, Rachel is your girl.
... Not to mention te cake was delicious and all of my guests loved it!!!Rachel was easy to work with, professional, and overall my experience with her services were excellent. From the cake tasting to the cake delivery Rachel worked around my very busy schedule, she tailored a cake that not only matched the design I wanted but also fit into my budget, and she made us a replica cake for our anniversary which she delivered directly to me.
If you are looking for someone easy to work with, who takes the time really listen to what you want, and will work with your availability, Rachel is your girl.
... Not to mention te cake was delicious and all of my guests loved it!!! -
Quality of service
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Anastasiya Sent on 10/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect. We still get compliments about our wedding cake 2+ years after our reception!Perfect. We still get compliments about our wedding cake 2+ years after our reception! -
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Shelley Sent on 12/08/20144.9 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rachel and Arlene created the wedding cake of our dreams. They were an absolute pleasure to work with from start to finish. I wasn't quite sure how I wanted our cake to look other than "rustic romance", and Arlene nailed it with the first sketch she presented. The hardest part of this whole process was choosing what flavors to have! My husband and I are die hard Rachel's cake fans so we went with a layer of his favorite (vanilla salted caramel), a layer of my favorite (Shelley's 24-carat cake) and a layer of Natasha's chocolate cake. Our guests said it was some of the best cake they've ever had, especially at a wedding.
On another note, I wanted to surprise my husband with a grooms cake. He lives and breaths firefighting so I wanted the cake to reflect his passion as a firefighter. The cake turned out beyond anything I could've imagined. My husband was floored, the guests were in awe, and the cake was delicious!
I recommend Rachel's cakes to everyone I know for every occasion. From wedding cakes, to birthday cakes, to cake pops, to Jar cakes, Rachel's Cakes is our go-to for all things cake!Rachel and Arlene created the wedding cake of our dreams. They were an absolute pleasure to work with from start to finish. I wasn't quite sure how I wanted our cake to look other than "rustic romance", and Arlene nailed it with the first sketch she presented. The hardest part of this whole process was choosing what flavors to have! My husband and I are die hard Rachel's cake fans so we went with a layer of his favorite (vanilla salted caramel), a layer of my favorite (Shelley's 24-carat cake) and a layer of Natasha's chocolate cake. Our guests said it was some of the best cake they've ever had, especially at a wedding.
On another note, I wanted to surprise my husband with a grooms cake. He lives and breaths firefighting so I wanted the cake to reflect his passion as a firefighter. The cake turned out beyond anything I could've imagined. My husband was floored, the guests were in awe, and the cake was delicious!
I recommend Rachel's cakes to everyone I know for every occasion. From wedding cakes, to birthday cakes, to cake pops, to Jar cakes, Rachel's Cakes is our go-to for all things cake! -
Quality of service
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Kate Sent on 09/03/20184.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rachel made and designed our wedding cake, and she made the whole process a breeze. We loved getting to know Rachel via the tasting in her shop in Burlingame, and she was very easy to communicate with via email. My husband really liked that Rachel's cake wasn't too sweet, and I loved that everything tasted homemade. It was difficult to decide on flavors, but we ended up going with lemon and mocha, and we heard rave reviews from our guests. She also made it easy to rent a sweet cake stand that we loved and matched the vibe of our event perfectly.
I also love that Rachel will gift us a small cake for our first anniversary... very thoughtful, and we will look forward to enjoying it in about a year :)Rachel made and designed our wedding cake, and she made the whole process a breeze. We loved getting to know Rachel via the tasting in her shop in Burlingame, and she was very easy to communicate with via email. My husband really liked that Rachel's cake wasn't too sweet, and I loved that everything tasted homemade. It was difficult to decide on flavors, but we ended up going with lemon and mocha, and we heard rave reviews from our guests. She also made it easy to rent a sweet cake stand that we loved and matched the vibe of our event perfectly.
I also love that Rachel will gift us a small cake for our first anniversary... very thoughtful, and we will look forward to enjoying it in about a year :) -
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Aaryn Sent on 09/27/20164.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Loved our cake and the service! Wonderful friendly people would recommend them to anyoneLoved our cake and the service! Wonderful friendly people would recommend them to anyone -
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Zeana B. Sent on 04/12/20193.2 out of 5 rating
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Quality of service 3.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Beautiful sugar art, dubious customer service
Rachel booked another tasting immediately after ours resulting in us being rushed through the entire process. During the consultation, it was apparent that she had not looked at the pinterest board with ideas that we had provided to her prior (there were only 8 cakes pinned) or bothered to research Art Noveau or Mucha despite it being indicated on the form we filled out for her weeks prior that those were our themes. As a result she was unable to support us in coming up with a design idea, and porvided a quickly thought out sketch that was essentially an uncohesive mishmash of the designs I had said I liked. Following the tasting I essentially designed and drew out the cake myself, and sent the update design to see how possible it was. I received an email back saying the proposed idea was doable and promising that I would receive a an estimate back shortly there after. Three months later and we still have not received a quote, let alone any kind of follow up contact.Rachel booked another tasting immediately after ours resulting in us being rushed through the entire process. During the consultation, it was apparent that she had not looked at the pinterest board with ideas that we had provided to her prior (there were only 8 cakes pinned) or bothered to research Art Noveau or Mucha despite it being indicated on the form we filled out for her weeks prior that those were our themes. As a result she was unable to support us in coming up with a design idea, and porvided a quickly thought out sketch that was essentially an uncohesive mishmash of the designs I had said I liked. Following the tasting I essentially designed and drew out the cake myself, and sent the update design to see how possible it was. I received an email back saying the proposed idea was doable and promising that I would receive a an estimate back shortly there after. Three months later and we still have not received a quote, let alone any kind of follow up contact. -
Quality of service
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