Pronovias Reviews
Reviews
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![Allegra]()
Allegra Sent on 09/28/2022Beautiful dresses
I loved my dress from Pronovias. They have a great selection. My dress was $3k total with alteration/taxes. The staff is friendly and helpful. -
![Laura]()
Laura Sent on 03/24/2021Dream dress and great experience
My Pronovias experience was incredible. From the moment I walked in and worked with my sweet consultant Kayla on finding my dress, to getting my alterations done which was an exquisite job, by Mary Louise. Everything was wonderful and my dress was truly a dream and everything I always hoped for. -
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![Sabrina]()
Sabrina Sent on 01/17/2020Most elegant gowns!
I absolutely loved my wedding dress. Pronovias designs stood above the rest from the beginning. Their dresses are very flattering and have beautiful detail. I went with the Esperanza dress but there were so many great options. The staff in the NY office were also friendly, and their tailor was great! -
![Hailee]()
Hailee Sent on 11/10/2019Wedding Dress
I did not get my dress at this location but this is the brand of my wedding dress. They were able to work with my shorter timeline and it was my dream dress. I am so happy that I chose this dress. I would choose it all over again if I could! -
![Derrian]()
Derrian Sent on 11/02/2019The Amazing Wedding Dress Designers
Where do I begin? I’ve been in love with Pronovias bridal collection FOREVER but when my now husband pointed out a specific Pronovias gown he wanted me to have I knew it was meant to be. I ordered a custom fitting gown named Ophelia which was my dream dress minus the sleeves but working with my local bridal shop & Pronovias I was able to order the extra materials I needed to achieve the look I desired! My dress is absolutely beautiful! It was a dream to wear Pronovias on my wedding day! -
![Derrian]()
Derrian Sent on 01/09/2019My Dream Wedding Dress
I’ve known way before I was even engaged that I LOVED Pronovias gowns! They’re so elegant and timeless! There was no way I could get married in any other designer, I found my dream Pronovias dress and I can’t wait to marry my future husband in it! -
![Chelsea]()
Chelsea Sent on 10/22/2018Dream Dress
I originally stumbled across my dress on the Pronovias website and when I called around to every bridal store on LI, I learned I would have to go directly to Pronovias to find it. Lucky I did because I fell in love with it - the very first wedding gown I ever tried on. Pronovias NYC made it so easy! I came into the city 6 times total from out east Long Island and it was honestly worth each and every trip. Julie was my seamstress and she was AMAZING! I am so thankful to have had her! She listened to every little thing I wanted changed and calmed me down the first time I tried it on and freaked out (it was hugeee!) In the end it was perfect and fit me like a glove. Thank you to everyone at Pronovias NYC - you were all amazing! -
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![Lynn]()
Lynn Sent on 06/13/2015I don't even know where to start - Annemarie was my consultant and absolutely amazing. She even have me her personal email for future questions. Sure enough 6 month later I had a question about straps and she remembered me and sent pictures of the exact strap o was talking about! -
Kristen Sent on 08/21/2018Obsessed with my dress but it was very heavy (a lot of beading) so I found myself pulling it up a lot by the end of the night. Got my dress from the flagship store so 4 trips into NYC wasn’t the most convenient but I loved my dress so it was worth it in the end. Before getting my dress from Pronovias I read some negative reviews about the alterations department, however, Grace did an AMAZING job with alterations - she listened to every concern I had and made me feel so beautiful in my dress! Highly recommend!
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![Lauren]()
Lauren Sent on 06/02/2014My gown was absolutely gorgeous! I only had one issue which has to do with the fittings I had. At my second fitting I waited over an hour because they forgot to tell the seamstress that I had arrived. At my third fitting (six days before my wedding) I had an appt at 10am a at 10:30 the seamstress came out and told me she needed another 2 hours to finish. At the end of the day the dress was stunning and the alterations were perfect. I just couldn't give them a 5.0/5.0. -
![Stefanie]()
Stefanie Sent on 12/01/2020Dresses are beautiful, but staff communication is problematic
The dresses at Pronovias are beautiful and the people there are nice, but the communication between staff is unacceptable. My consultant, Erin, was incredibly in tuned with my vision and did not pressure me into trying something on that I wasn’t interested in. She listened to what I wanted and made my experience fun and enjoyable. The seamstresses were also extremely talented and altered my dress to fit me like a glove, however, my veil did break on my wedding day because the seams on the comb came undone. I also had some issues with appointments. During one of my visits, there was a miscommunication between the consultant, seamstress and store regarding my appointment time. My mom, sister and I took time off work to go to the appointment, but when we arrived at the store, the front desk had no record of the appointment being made. Then after waiting a long time, the seamstress said that the dress wasn’t ready, so we had to leave empty-handed. It was a huge inconvenience and incredibly frustrating because we live an hour outside of the city and had to rearrange our schedules just to leave with nothing. The manager of the store, Trianna, was very apologetic and did seem genuine in wanting to make things right, so to accommodate us, they gave us an additional appointment before store hours, but when we arrived, the doorman was very rude and would not let us in. We understood that he was just doing his job, but the store should’ve informed him of our early appointment. I really did love my wedding dress, but the miscommunication and experience I had at the store could have been avoided. -
![Kate]()
Kate Sent on 07/28/2019Good and bad
I had such a hard time finding my wedding dress, I think I went to maybe 14 different appointments. I finally found what I was looking for at Pronovias. The staff helping me with the appointment was extremely friendly and pretty helpful. I think their selection is really great and they can serve a breadth of price ranges and the dresses are made really well. I had the best experience with my seamstress Julie. She was so incredibly thorough and really knew what needed to be done to make the dress fit me. I did have an issue with pickup that was pretty unfortunate. I showed up to try on the dress one last time and pick it up the day I was leaving for my wedding and I was told they were running behind. Upon waiting and pressing the staff for a reason, they vaugley blamed it on Julie being late that day. An hour after my appointment time I was finally able to try on my dress and Julie explained to me they had booked another bride right before my appointment time and that she had gone over. I just think the situation was very mismanaged. Another bride shouldn’t have been booked so close to my appointment. If she was going over her allotted appointment time, they should have made her wait as her wedding was not for months and months and I needed to leave for mine…..and for the seamstress manager to blame it all on Julie….just not great. At one of my earlier appointments I saw another bride have difficult with her dress pick up….they couldn’t find her dress…she was also trying to leave that day for her wedding. Everything up until my pick up was great, but the pick up process…be forewarned! -
![Clara]()
Clara Sent on 02/16/2017I grew up in Spain, so I always dreamed about wearing the perfect wedding dress from Pronovias.
And yes! Pronovias was the first salon I stepped into and I found THE dress on my first fitting day!
It was a beautiful mikado silk wedding gown that fitted like a glove.
I loved the choice of dresses Pronovias offered but the overall experience needed improvement. The staffs were not attentive and they made me wait for over an hour just to get my fitting done (for alterations). -
![Sarah]()
Sarah Sent on 09/18/2022Do not buy here!
TLDR: try on dresses here but buy elsewhere!
I had an awful experience with Pronovias. There were no red flags when I purchased my dress and veil, but the coming months were horrible. When I asked to see my veil at my first fitting, I was told that they had it but they forgot to put it in my dress bag. I was also told that the extra tulle I ordered would be added at my next fitting. At the end of my 2nd fitting, 38 days before my wedding, I asked again to see my veil and asked why the tulle was not added. After waiting 15 min for a manager, I was informed that my veil was discontinued and was NEVER ORDERED and the extra tulle couldn’t be found. This was 8 months after the order was placed for the dress, veil and tulle! When was I going to be told about the veil? I picked a new veil (which I refused to pay for although they tried to make me do so), and the tulle was finally added by my last fitting, 9 days before my wedding. At my last fitting I asked for the cups to be adjusted because the placement was causing an odd fold in the fabric. The seamstress said she fixed them and steamed the dress and I was sent on my way. On my wedding day I noticed that the cups in dress were not fixed, and the fold in the fabric was still there. I love Pronovias dresses, but my advice would be to look at dresses here and order it from a different bridal store. Do not trust them to do the right thing and advocate for yourself. -
![Hannah]()
Hannah Sent on 04/06/2023Get away from this place ASAP
TL;DR - Stylist was awful. Ordered wrong dress size. Lied to us multiple times. Misrepresented the wedding dress into a completely different silhouette. Global customer service saw nothing wrong with entire experience and would not offer any refund.
Being engaged and planning your wedding should be one of the most exciting and fun times of your life. So if you want to keep that joy, get as far away from this place as possible.
Pronovias NY almost ruined my entire wedding for me - multiple times. So much so, that I found myself at a different bridal salon 4 weeks before my wedding to purchase a (second) sample dress 6 sizes too large to have altered in time for my wedding. THAT is how god awful my experience was here from start to finish. Enjoy the saga below!
There were multiple red flags from the beginning, so brides please trust your gut. Because I didn’t. And then I had to spend an extra $8k on a replacement dress due to this places gross negligence, flippant attitude and greed.
The full laundry list:
First appointment - stylist didn’t know what they had in stock. Bridesmaids pulled dresses for me because they stylist kept pulling things she thought I’d look good in, not what I told her I wanted.
Buying the dress - Sassed my bridesmaid (again) about scheduling my follow up. Consultant was impossible to get in touch with. Ordered me a dress that was too small, despite repeating multiple times that I was not the size she said I was.
First Fitting - dress does not fit. Luckily I had 8 months to prepare myself. Consultant does not remeasure me, only orders one size up. Never offers any type of apology. I’ve been the same size [115 lbs and 5’8” since I was 16 years old], I know what dress size I wear. It never changes. I call the salon after my fitting and request two dresses to be ordered: one size up and two sizes up. Obviously I was fearful that the one size up wouldn’t be enough. They confirmed they would order both for me.
Second fitting - I show up and only ONE dress was ordered, the dress that was two sizes up. Thank god I told them to order that dress because it fit and there was NO room to take anything out or in.
However, the dress that I put on was completely different than the way it was pinned during my first ever visit. The consultant pinned the dress like it would be loose fitting from the waist down, instead I had a trumpet gown. It was absolutely horrifying and heartbreaking. I was so uncomfortable in my wedding dress and we were 6 weeks before my wedding.
When I asked if they could let the dress out, I was asked “why would you want to do that? It looks good?” Uhm, because I never wanted a form fitting wedding dress, that is why.
One month before my wedding, I went to a new salon, purchased a sample dress and then had to have it completely remade at a seamstress in Manhattan, resulting in spending a FORTUNE due to the disaster that is Pronovias.
Pronovias dresses are beautiful. I’ve had friends wear them for their weddings. I recommend never ever coming to this salon, but instead going to another salon that sells their brand. You will regret trying to buy your wedding dress here. -
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![Bo Shen]()
Bo Shen Sent on 11/06/2022I would give zero if possible
I paid more than $4000 for a Pronovias wedding dress in the store in New York City. The charge includes the wedding dress, rush fee, and tailoring fee. However, the Pronovias staff in NYC did not let me know the dress needs multiple time tailoring, even if they know I live far from New york city and it is not easy for me to come to your store. During the first tailoring, I was told that the tailoring can not be finished and I have to come back again. Because my wedding day is approaching and I have no time to come to NYC again, I have to take the unfinished dress to my home and did further tailoring myself. So if you want to cause trouble to your wedding schedule, and pay more time and money to deal with all unexpected troubles, please choose the store. -
![Camille]()
Camille Sent on 09/21/2022Worst customer service
!!Warning!! To anyone woman over size 10. DO NOT make appointment at this place. They advertised plus sizes up to 32, but TWO days prior to a fitting scheduled a month earlier, we found out they have TWO dresses available! They are nowhere near my daughters style. So if it’s not the actual dress that you want, you won’t know if the dress will actually fit you.
My daughter made an appointment over a month ago, which was a nightmare to make due to their online services were not working. They keep telling my daughter her Credit card declined, when it was actually "their" system error. American Express said the vendor had not even tried to put payment through. This should have been our first sign something wrong with this business. Nevertheless, she finally was able to book the appointment and I was very excited because they advertised the plus sizes available.
TWO days before our appointment they called my daughter to let her know they only have two dresses in her size. Why would you advertise on your website that you have sizes up to 32 and not have samples of all dresses?! In the meantime, I have already booked my flight to fly 3,000 miles to watch my daughter try on her dress, and now we can’t even go?! What a sad moment for my daughter, she is humiliated. The sales person, Fatima, basically fat shamed her and said "we don’t keep those sizes in stock." So Un-professional. And you DID NOT KNOW THIS until two days prior?! Quite frankly, the average woman is now size 16 or 18.
To get in touch with the employee's manager at the store was almost impossible. They would lie and say "We’re trying to call you" when they were not. After being persistent, my daughter finally spoke to the manager. The manager at the business was very condescending and kept calling my daughter "my love". That is so disrespectful to use those words on someone you don’t know and when speaking to "any" customer.
After reading all the reviews. What a nightmare they have been to customers! I guess it’s a blessing in disguise they didn’t have her size, so we won’t have to worry if we’re going to get the correct dress and/or if it would be able to be altered.
The corporate office should retrain all the staff members, including the manager, on basic etiquette and courtesy. At the time of booking they should ask the customer what size range and what type of dresses they are looking for. This way if they don’t have them available, they can let the customer know upfront, instead of 48 hours before our appointment.
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![Lisa]()
Lisa Sent on 12/18/2020Heartbreaking
SAVE YOURSELF THE TEARS, HEADACHE AND HEARTACHE, buy a dress from anywhere else! There are so many other great designers available who care about how they treat their customers. I have no doubt every negative review on google is 100% accurate after my year and a half long troubles with this store and company.
They ruined the dress I had to settle on after messing up the first order. And overall made the experience of getting a wedding dress an absolute nightmare. My wedding was postponed 2 weeks before it’s original date and choosing a dress from them was and continues to be the worst experience of all. Their customer service will not help and they will drag you along endlessly instead of resolving the issues.
Besides delivering a dress with fit issues not addressed as was agreed upon during alterations appointments, they left off beadwork, ruined other beadwork on the gown, stitched cups lopsided & through the front of the dress and caused a ripple in reattaching design elements. I have been fighting for 9 months for a resolution and the only update I get from Barcelona is that it is being reviewed. -
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