Poughkeepsie Grand Hotel Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
123 reviews
Recommended by 94% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.6 out of 5 rating4.6
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User photos
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Amber Sent on 11/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The planning staff was wonderful. Always willing to help and responds to questions in a timely manner.. Food, bridal suite, and staff were all amazing ..The planning staff was wonderful. Always willing to help and responds to questions in a timely manner.. Food, bridal suite, and staff were all amazing .. -
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Tracy Sent on 06/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Husband and I decided to have our reception at the Poughkeepsie Grand Hotel based off of our first meeting with Gina. She was so easy to deal with and never made me feel like I was a bother to her. Since the day we got married I am still getting compliments on how wonderful our wedding was and how good everything was. I can't say enough good things about this place. All the staff that we dealt with was awesome.My Husband and I decided to have our reception at the Poughkeepsie Grand Hotel based off of our first meeting with Gina. She was so easy to deal with and never made me feel like I was a bother to her. Since the day we got married I am still getting compliments on how wonderful our wedding was and how good everything was. I can't say enough good things about this place. All the staff that we dealt with was awesome. -
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Genine Sent on 07/03/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I planned a wedding from out of state and Michelle at the Poughkeepsie Grand Hotel made that so easy for me. Then, during the actual reception, everything was exactly as I had requested and better. The wait staff was amazing, the food was incredible, and the organization was outstanding. It is definitely a good bang for your buck.I planned a wedding from out of state and Michelle at the Poughkeepsie Grand Hotel made that so easy for me. Then, during the actual reception, everything was exactly as I had requested and better. The wait staff was amazing, the food was incredible, and the organization was outstanding. It is definitely a good bang for your buck. -
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Jennifer Sent on 11/09/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I would like to personally thank Maureen Kangas general manager of the Poughkeepsie grand hotel for connecting us with her banquette manager Michelle Neesen. As many people would agree planning a wedding can be stressful enough, but as we are local, the bride and wedding party were not. Coming from Ohio this could have made planning even more of a challenge. As I have attended many events at the grand we encouraged her to have her very special day there. With that being said special it was, from the helpful planning to the wonderful service and convient accommodations this was truly the wright decision. Special thanks to the Stephon and Brianne as they treated all all of us like royalty for a day!My husband and I would like to personally thank Maureen Kangas general manager of the Poughkeepsie grand hotel for connecting us with her banquette manager Michelle Neesen. As many people would agree planning a wedding can be stressful enough, but as we are local, the bride and wedding party were not. Coming from Ohio this could have made planning even more of a challenge. As I have attended many events at the grand we encouraged her to have her very special day there. With that being said special it was, from the helpful planning to the wonderful service and convient accommodations this was truly the wright decision. Special thanks to the Stephon and Brianne as they treated all all of us like royalty for a day! -
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Jaclyn Sent on 04/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Kisha is the best group sales manager!!!!
We just had our wedding this past Saturday at the Grandview and had a ton of family traveling from out of town. The Poughkeepsie Grand Hotel was a great fit for our guests and Kisha made the entire process so easy and FUN! From initial contact to the day of she answered every question (no matter how repetitive or crazy) and addressed all our needs with top notch professionalism and courtesy. She was an absolute pleasure to work and plan with and has such a wonderfully warm and inviting personality. She made us feel like she was a member of the family and as concerned if not more concerned with how everything would come together. She gave us a full tour of the hotel and shared everything with us as if she were inviting her into her own home. She taught me how to follow our room block and kept us up to date on bookings the whole way. I also give her high praise for handling a very difficult (and quite frankly embarrassing) “situation” extraordinarily well that came up with the matron of honor!
During all the wedding planning I knew I just needed people to help me keep my peace of mind and relieve some stress and Kisha definitely did that for me. I highly recommend her and The Poughkeepsie Grand for your next event :-)We just had our wedding this past Saturday at the Grandview and had a ton of family traveling from out of town. The Poughkeepsie Grand Hotel was a great fit for our guests and Kisha made the entire process so easy and FUN! From initial contact to the day of she answered every question (no matter how repetitive or crazy) and addressed all our needs with top notch professionalism and courtesy. She was an absolute pleasure to work and plan with and has such a wonderfully warm and inviting personality. She made us feel like she was a member of the family and as concerned if not more concerned with how everything would come together. She gave us a full tour of the hotel and shared everything with us as if she were inviting her into her own home. She taught me how to follow our room block and kept us up to date on bookings the whole way. I also give her high praise for handling a very difficult (and quite frankly embarrassing) “situation” extraordinarily well that came up with the matron of honor!
During all the wedding planning I knew I just needed people to help me keep my peace of mind and relieve some stress and Kisha definitely did that for me. I highly recommend her and The Poughkeepsie Grand for your next event :-) -
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Kristi Sent on 11/29/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can not praise the service I received from the POK grand staff enough. Five stars does not seem to be as high as they deserve. Our coordinator Michelle did everything a bride could possibly ask for to help our reception go smoothly. They set up all our decorations, cleaned everything up, helped our vendors set up, etc. Michelle even let our groomsmen use the additional bridal suite to get ready in, even though our package only included one suite which the bridesmaids and I were using. The food was amazing and they even sent out small sampler plates to the guests which had samples of the dishes they did not order on them. All the guests said it was the best wedding cake they have ever eaten. I had a full candy buffet which the staff completely set up and cleaned up for me without any direction. They even spread little sparkles and glass decorations I had given them, on all the tables. I really cannot praise the POK grand enough for their quality of service. In addition to all of this, the place is absolutely beautiful and the price cannot be beat!! Thank you POK grand for making my day so awesome! On a side note, POK grand uses Lucille's Floral Design, for their centerpieces. We decided to use her for our bouquets as well. Well the centerpieces were quite ugly and when it came time to leave for the church, we realized we had one less bridesmaid bouquet than what we were supposed to have! Our head waited had to run around and pick flowers out of the (ugly) centerpieces to make a bouquet for the maid of honor. Also my flowers were pretty but not that fresh as they had brown around the edges and the Bridesmaid's bouquets fell apart as we were taking pictures after the church. If you are going to use the POK grand I would opt out of the centerpieces and use a company of your own choosing.I can not praise the service I received from the POK grand staff enough. Five stars does not seem to be as high as they deserve. Our coordinator Michelle did everything a bride could possibly ask for to help our reception go smoothly. They set up all our decorations, cleaned everything up, helped our vendors set up, etc. Michelle even let our groomsmen use the additional bridal suite to get ready in, even though our package only included one suite which the bridesmaids and I were using. The food was amazing and they even sent out small sampler plates to the guests which had samples of the dishes they did not order on them. All the guests said it was the best wedding cake they have ever eaten. I had a full candy buffet which the staff completely set up and cleaned up for me without any direction. They even spread little sparkles and glass decorations I had given them, on all the tables. I really cannot praise the POK grand enough for their quality of service. In addition to all of this, the place is absolutely beautiful and the price cannot be beat!! Thank you POK grand for making my day so awesome! On a side note, POK grand uses Lucille's Floral Design, for their centerpieces. We decided to use her for our bouquets as well. Well the centerpieces were quite ugly and when it came time to leave for the church, we realized we had one less bridesmaid bouquet than what we were supposed to have! Our head waited had to run around and pick flowers out of the (ugly) centerpieces to make a bouquet for the maid of honor. Also my flowers were pretty but not that fresh as they had brown around the edges and the Bridesmaid's bouquets fell apart as we were taking pictures after the church. If you are going to use the POK grand I would opt out of the centerpieces and use a company of your own choosing. -
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User976457 Sent on 10/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If I could give them bonus stars I would!!! Fabulous! Would not hesitate to recommend them. Highly flexible for things we wanted and staff was wonderful at all levels.If I could give them bonus stars I would!!! Fabulous! Would not hesitate to recommend them. Highly flexible for things we wanted and staff was wonderful at all levels. -
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Dana Sent on 12/04/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Poughkeepsie Grand was a pleasure to work with. We didn't have to worry about a thing and were 100% pleased with everything!The Poughkeepsie Grand was a pleasure to work with. We didn't have to worry about a thing and were 100% pleased with everything! -
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Stephanie Sent on 12/29/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved my wedding here!
My husband was very set on having the wedding here as he used to work at the Grand Hotel. I forced him to look at other venues, but in the end we decided upon the Poughkeepsie Grand Hotel. We met with Gina, who was with us through the whole wedding planning process and I couldn't be happier that she was there for us! Gina helped to make the stress of planning a wedding less stressful!
Our ceremony was here as well and everything went off without a hitch! The ballroom was gorgeous and everything was set up the way I would have set it up myself. TO be honest I did not have high expectations for the food.....I had many of my guests comment on how good the food was at the wedding and I must agree it was wonderful! The Grand gave my husband and I the wedding we had envisioned and we truly could not be happier.
I cannot thank Gina, Maureen, Laura, Michelle, and the staff at the Grand Hotel for everything they did for my husband and I. Thank you!My husband was very set on having the wedding here as he used to work at the Grand Hotel. I forced him to look at other venues, but in the end we decided upon the Poughkeepsie Grand Hotel. We met with Gina, who was with us through the whole wedding planning process and I couldn't be happier that she was there for us! Gina helped to make the stress of planning a wedding less stressful!
Our ceremony was here as well and everything went off without a hitch! The ballroom was gorgeous and everything was set up the way I would have set it up myself. TO be honest I did not have high expectations for the food.....I had many of my guests comment on how good the food was at the wedding and I must agree it was wonderful! The Grand gave my husband and I the wedding we had envisioned and we truly could not be happier.
I cannot thank Gina, Maureen, Laura, Michelle, and the staff at the Grand Hotel for everything they did for my husband and I. Thank you! -
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Joy Sent on 02/26/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire staff at the Poughkeepsie Grand Hotel was amazing and made my day so special! I did not have to worry about a thing.The entire staff at the Poughkeepsie Grand Hotel was amazing and made my day so special! I did not have to worry about a thing. -
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User1590877 Sent on 04/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect!!!!!!! Thank you guys for everything.Perfect!!!!!!! Thank you guys for everything. -
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Heather Sent on 10/23/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michelle was amazing to work with. The months leading up to the wedding she answered all my questions, emails and phone calls. On the day of my wedding she kept me calm, kept me company and even came up with a few ideas on the spot to make the day even more special. The amount of food at cocktail hour was crazy! Our guests loved the food, the drinks and the mood.Michelle was amazing to work with. The months leading up to the wedding she answered all my questions, emails and phone calls. On the day of my wedding she kept me calm, kept me company and even came up with a few ideas on the spot to make the day even more special. The amount of food at cocktail hour was crazy! Our guests loved the food, the drinks and the mood. -
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Angelina Sent on 04/01/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
(My wedding was 3/9/12 - not 11/5/11.... I need to fix this on here!)
My husband and I met here, at a party. So it was the only place we thought of to get married at! The Poughkeepsie Grand was fabulous. The staff was awesome! For the price, we received, top shelf open bar the whole time, a bridal suite that I used to get ready in, and it was mine the whole entire time I was there. We received a bridal suite and 5 complimentary hotel rooms for our guests. The food was outstanding! Our maitre'd was Rob - who hung up my husbands tux when we went up to my room! It was just the best time ever!!!!!!!! Also, in the morning we received a complimentary breakfast - which had everything you could think of. I had so many people tell me to just skip a wedding, and take off to an island. That I would regret all the money spent, and it is just for one day. Blah, blah, blah! I LOVED every moment and would not have changed one thing about it! Everything was awesome!(My wedding was 3/9/12 - not 11/5/11.... I need to fix this on here!)
My husband and I met here, at a party. So it was the only place we thought of to get married at! The Poughkeepsie Grand was fabulous. The staff was awesome! For the price, we received, top shelf open bar the whole time, a bridal suite that I used to get ready in, and it was mine the whole entire time I was there. We received a bridal suite and 5 complimentary hotel rooms for our guests. The food was outstanding! Our maitre'd was Rob - who hung up my husbands tux when we went up to my room! It was just the best time ever!!!!!!!! Also, in the morning we received a complimentary breakfast - which had everything you could think of. I had so many people tell me to just skip a wedding, and take off to an island. That I would regret all the money spent, and it is just for one day. Blah, blah, blah! I LOVED every moment and would not have changed one thing about it! Everything was awesome! -
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Emma Sent on 01/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I held our wedding reception at The Grandview and was recommended to The Grand Hotel for our guest accommodations. That is where we fell in love with Kisha, the Group Sales Manager. In our opinion, she’s makes The Grand Hotel what it is! She was sweet, accommodating, helpful and always in a fantastic mood! She showed us all of our room options, was constantly assisting me with my forever growing room block and even offered us complimentary shuttle rides for our guests for our rehearsal dinner at Cosimos. We couldn’t have had a better experience and would absolutely recommend The Grand Hotel to anyone visiting the Poughkeepsie area!My husband and I held our wedding reception at The Grandview and was recommended to The Grand Hotel for our guest accommodations. That is where we fell in love with Kisha, the Group Sales Manager. In our opinion, she’s makes The Grand Hotel what it is! She was sweet, accommodating, helpful and always in a fantastic mood! She showed us all of our room options, was constantly assisting me with my forever growing room block and even offered us complimentary shuttle rides for our guests for our rehearsal dinner at Cosimos. We couldn’t have had a better experience and would absolutely recommend The Grand Hotel to anyone visiting the Poughkeepsie area! -
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Nicole Sent on 10/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When searching for a wedding venue we looked at a bunch of different places. The Poughkeepsie Grand had the most to offer for our wedding. Not only did we get complimentary rooms for booking with them, our centerpieces and wedding cake were also included. Our wedding coordinator Michelle went above and beyond to make sure our day was going to be everything we've dreamed of. The night of our wedding, our maître d Chris and server Sara were absolutely amazing. Always asking if we were okay or needed anything. The service they provided to us was top notch, and our guests agreed with us. We wouldn't of changed anything about our wedding venue. If you're looking to book with this venue just keep in mind that its convenient for you and your guests with the hotel being right upstairs. We would 100% recommend The Poughkeepsie Grand Hotel to anyone that was in search of a beautiful, elegant venue.When searching for a wedding venue we looked at a bunch of different places. The Poughkeepsie Grand had the most to offer for our wedding. Not only did we get complimentary rooms for booking with them, our centerpieces and wedding cake were also included. Our wedding coordinator Michelle went above and beyond to make sure our day was going to be everything we've dreamed of. The night of our wedding, our maître d Chris and server Sara were absolutely amazing. Always asking if we were okay or needed anything. The service they provided to us was top notch, and our guests agreed with us. We wouldn't of changed anything about our wedding venue. If you're looking to book with this venue just keep in mind that its convenient for you and your guests with the hotel being right upstairs. We would 100% recommend The Poughkeepsie Grand Hotel to anyone that was in search of a beautiful, elegant venue. -
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Melissa Sent on 10/03/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food was very good at a fair price. I got many compliments on the prime rib. Overall they were very good.The food was very good at a fair price. I got many compliments on the prime rib. Overall they were very good. -
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Janice Sent on 07/20/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at The Poughkeepsie Grand and we could not have been happier! Everything from the planning process to the actual day was perfection! I especially want to mention Gina Paganelli, who was in a sense, our provided wedding planner! She was great at answering question, giving us reminders, and just overall being helpful. We were able to have an amazing wedding at The Grand without breaking our budget. The food, ambiance, and service was amazing.We had our wedding at The Poughkeepsie Grand and we could not have been happier! Everything from the planning process to the actual day was perfection! I especially want to mention Gina Paganelli, who was in a sense, our provided wedding planner! She was great at answering question, giving us reminders, and just overall being helpful. We were able to have an amazing wedding at The Grand without breaking our budget. The food, ambiance, and service was amazing. -
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Heather Sent on 09/12/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Poughkeepsie Grand Hotel was a fantastic venue. They catered to our needs from the moment we got out of our limo. The staff was great and all of our guests had nothing but amazing things to say about all of the wait staff!The Poughkeepsie Grand Hotel was a fantastic venue. They catered to our needs from the moment we got out of our limo. The staff was great and all of our guests had nothing but amazing things to say about all of the wait staff! -
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Bethany-Rose Sent on 05/11/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Working with the Poughkeepsie Grand Hotel was the best choice we made for our wedding!! They run like a well-oiled machine and made the planning process so stress-free, and yet still made me feel like my wedding was unique and their only priority! My fiance and I kept saying to each other, "is this too good to be true?!!!" The service, the quality, the extra attention paid to every detail-- all phenomenal! I am so glad we chose them for out wedding! There was SO MUCH included in my package that just made everything so much smoother! Every single person we worked with, from our amazing maitre' d's, to the super-friendly front-desk staff who handed out our gift bags for guests, to the staff who boxed up our extra food and drew adorable pictures on the boxes-- made us feel so special on our important day!! BEST decision of the whole wedding process by far!Working with the Poughkeepsie Grand Hotel was the best choice we made for our wedding!! They run like a well-oiled machine and made the planning process so stress-free, and yet still made me feel like my wedding was unique and their only priority! My fiance and I kept saying to each other, "is this too good to be true?!!!" The service, the quality, the extra attention paid to every detail-- all phenomenal! I am so glad we chose them for out wedding! There was SO MUCH included in my package that just made everything so much smoother! Every single person we worked with, from our amazing maitre' d's, to the super-friendly front-desk staff who handed out our gift bags for guests, to the staff who boxed up our extra food and drew adorable pictures on the boxes-- made us feel so special on our important day!! BEST decision of the whole wedding process by far! -
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User1203176 Sent on 04/27/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our reception at the Grand Hotel and it was great. I am going to break it down into sections:
Hotel and Planning:
I planned our wedding from 600 miles away and Tara, our coordinator, was super friendly and always got back to me any time I had any questions or concerns. She made sure that everything was taken care of in advance so that I didn't have to do anything except show up. The rooms at the hotel were reasonably priced for our guests and the hotel was extremely accomodating with any concerns or questions we had. The hotel has a large variety of packages and price ranges to accommodate all brides and budgets. Our package included our cake, flowers, and suite and everything was perfect and easily arranged. My husband and I had a perfect evening and really truly enjoyed ourselves.
Service: Our maitre'ds, Mitchell and Andrew, were outstanding. They were there with us and our families the whole night to make sure everything was perfect. The staff was also very professional and helpful for our guests. The bar tenders were very nice and friendly and did a great job with the drinks. Everyone was there working together and knew exactly what they were doing and everyone was on the same page. Everyone was very professional the entire night.
Food: Everything was perfect. The food was great and there was soooo much of it. We got the Diamond package and everyone loved the cocktail and Viennese hours that we got. We had guests of all ages and everyone was satisfied. We also had a few people with food allergies and they had no problem accommodating us at all. Everything was delicious.
In conclusion, we literally had people calling us the next day telling us what a great experience it was and how great everything was and several people said it was the best wedding they'd ever been too and my husband and I agree.We had our reception at the Grand Hotel and it was great. I am going to break it down into sections:
Hotel and Planning:
I planned our wedding from 600 miles away and Tara, our coordinator, was super friendly and always got back to me any time I had any questions or concerns. She made sure that everything was taken care of in advance so that I didn't have to do anything except show up. The rooms at the hotel were reasonably priced for our guests and the hotel was extremely accomodating with any concerns or questions we had. The hotel has a large variety of packages and price ranges to accommodate all brides and budgets. Our package included our cake, flowers, and suite and everything was perfect and easily arranged. My husband and I had a perfect evening and really truly enjoyed ourselves.
Service: Our maitre'ds, Mitchell and Andrew, were outstanding. They were there with us and our families the whole night to make sure everything was perfect. The staff was also very professional and helpful for our guests. The bar tenders were very nice and friendly and did a great job with the drinks. Everyone was there working together and knew exactly what they were doing and everyone was on the same page. Everyone was very professional the entire night.
Food: Everything was perfect. The food was great and there was soooo much of it. We got the Diamond package and everyone loved the cocktail and Viennese hours that we got. We had guests of all ages and everyone was satisfied. We also had a few people with food allergies and they had no problem accommodating us at all. Everything was delicious.
In conclusion, we literally had people calling us the next day telling us what a great experience it was and how great everything was and several people said it was the best wedding they'd ever been too and my husband and I agree. -
Quality of service
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Lindsey Sent on 10/07/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our reception at the Poughkeepsie Grand two weeks ago and our guests are still raving about it!! Where do I even begin?! The whole planning process was extremely easy. When I compare my process with other friends who have gotten married, mine seemed to be less stressful than theirs. The sales managers you work with throughout the process are extremely helpful, knowledgeable and experienced. They are quick to respond to any questions you have. On the night of our reception they showed us the ballroom before the guests saw it and I was absolutely amazed. It looked even more beautiful than I had imagined it would be. They set up everything the way we wanted it to be set up and made it look even better than the way I had showed them. The staff was so attentive to not only us, but to all of our guests. Our guests keep telling us that they were the best staff they had ever met at a wedding. The staff had smiles on their faces all night and took such wonderful care of me and my husband and all of our guests. The food was incredible. Our guests were gushing to us about how great the food was from the cocktail hour through the dinner. It was great that we had our guests staying there as well because when they are ready to leave they went right up to their room and we didn't have to worry about anyone driving. Even the front desk staff were amazing! They were super energetic and accommodating to us and our guests. I would, without a doubt, recommend this venue to anyone and everyone. Thank you Poughkeepsie Grand for an incredible night!We had our reception at the Poughkeepsie Grand two weeks ago and our guests are still raving about it!! Where do I even begin?! The whole planning process was extremely easy. When I compare my process with other friends who have gotten married, mine seemed to be less stressful than theirs. The sales managers you work with throughout the process are extremely helpful, knowledgeable and experienced. They are quick to respond to any questions you have. On the night of our reception they showed us the ballroom before the guests saw it and I was absolutely amazed. It looked even more beautiful than I had imagined it would be. They set up everything the way we wanted it to be set up and made it look even better than the way I had showed them. The staff was so attentive to not only us, but to all of our guests. Our guests keep telling us that they were the best staff they had ever met at a wedding. The staff had smiles on their faces all night and took such wonderful care of me and my husband and all of our guests. The food was incredible. Our guests were gushing to us about how great the food was from the cocktail hour through the dinner. It was great that we had our guests staying there as well because when they are ready to leave they went right up to their room and we didn't have to worry about anyone driving. Even the front desk staff were amazing! They were super energetic and accommodating to us and our guests. I would, without a doubt, recommend this venue to anyone and everyone. Thank you Poughkeepsie Grand for an incredible night! -
Quality of service
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Patrick Sent on 07/24/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Poughkeepsie Grand and their staff could not have been more curious and accommodating throughout the wedding planning process. Over the two years of planning our contact Tara learned and walked us through exactly what we where looking for from start to finish. We could not be happier with the outcome and had the best night of our life's with no stress at all knowing they had ever detail under control. If you haven't booked your venue yet look no further and give Tara a call.
Patrick & Victoria CoyleThe Poughkeepsie Grand and their staff could not have been more curious and accommodating throughout the wedding planning process. Over the two years of planning our contact Tara learned and walked us through exactly what we where looking for from start to finish. We could not be happier with the outcome and had the best night of our life's with no stress at all knowing they had ever detail under control. If you haven't booked your venue yet look no further and give Tara a call.
Patrick & Victoria Coyle -
Quality of service
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Jacqueline Sent on 05/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience. Our head server and maitre d were great, the food was great, and everything was easy. Loved it! Get the stuffed sole & chic valdestona. This place is a really good value.Great experience. Our head server and maitre d were great, the food was great, and everything was easy. Loved it! Get the stuffed sole & chic valdestona. This place is a really good value. -
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Brittany Sent on 02/23/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment we booked with Rachel at the Grand Hotel we were astonished by the wonderful service and attentiveness we received. Rachel was amazing. She answered every inquiry of ours in a very timely manner and accommodated all of our requests. Her skill and expertise in planning a wedding reception were extraordinarily helpful in our planning process. On our wedding day, the service, food and decor were beyond anything we had ever imagined. I can honestly say that every single aspect of our wedding reception was beyond exceptional. Our maitre'd, Jacob, was always within arms reach and so gracious, as was our head server. The staff, coordinator, food and bartenders were all incredibly amazing. My husband and I are hoping that we get invited to a wedding held at the Grand Hotel so that we can re-live such a wonderful night. Many, many thanks to everyone at the Grand Hotel. ABSOLUTELY AMAZING!
From the moment we booked with Rachel at the Grand Hotel we were astonished by the wonderful service and attentiveness we received. Rachel was amazing. She answered every inquiry of ours in a very timely manner and accommodated all of our requests. Her skill and expertise in planning a wedding reception were extraordinarily helpful in our planning process. On our wedding day, the service, food and decor were beyond anything we had ever imagined. I can honestly say that every single aspect of our wedding reception was beyond exceptional. Our maitre'd, Jacob, was always within arms reach and so gracious, as was our head server. The staff, coordinator, food and bartenders were all incredibly amazing. My husband and I are hoping that we get invited to a wedding held at the Grand Hotel so that we can re-live such a wonderful night. Many, many thanks to everyone at the Grand Hotel. ABSOLUTELY AMAZING!
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Quality of service
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Sally Sent on 08/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Poughkeepsie Grand, and especially Michelle Niesen, made our wedding day a truly MAGICAL day!!! Our guests said it was the BEST wedding they had EVER attended!!! We agree!!!!
~ Sally & Michael EsolenThe Poughkeepsie Grand, and especially Michelle Niesen, made our wedding day a truly MAGICAL day!!! Our guests said it was the BEST wedding they had EVER attended!!! We agree!!!!
~ Sally & Michael Esolen -
Quality of service
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