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Quality of service
5 out of 5 rating
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Average response time
1 out of 5 rating
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Professionalism
1 out of 5 rating
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Value
4 out of 5 rating
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Flexibility
3 out of 5 rating
Great Venue, Poor Organization
When we visited Plum Hollow while researching wedding venues last summer, we were very impressed with the scenery, facilities, affordablility and flexibility that the venue and the staff had to offer. If we had known that their original event specialist, with all of the years of experience and having done hundreds of weddings, would no longer be working there by the time our wedding date came, I'm not sure we would have made our deposit there to save our date. The people filling his role had less than 1 or 2 years of experience combined, which naturally lowered our expectations a little bit. Still, everyone we had met up to that point was very nice and communication was great in the beginning.
As our wedding date approached, we had little to no communication between the event specialist (Janel) or food and beverage manager (Brittany) and my wedding coordinator and I, even a couple weeks before our date. Janel claimed that there were technical difficulties with their emailing and phone systems. It seemed the only way to handle business was to just show up there hoping that someone was available to help us. When we showed up to the venue, however, Janel told us that our emails were seen, which seemed inconsistent with what she'd said beforehand. I'd never heard of being able to see emails but not respond to them. It seemed as if answers to some of our questions were getting passed around and bounced back and forth between Janel and Brittany over and over again.
If there wasn't enough frustration up to that point, the day of the wedding was disappointing as well. We were told by Janel that our locker room bar would be staffed and that we'd be able to order "whatever we wanted" that morning while we prepped. When we arrived we were told that the kitchen wouldn't be opening until late afternoon for the wedding dinner. In addition, Janel did not remember us requesting a cash bar during dinner. When I was approached about it that night, she proceeded to try to stare me down and argue with me about what was or wasn't discussed, instead of trying to diffuse the situation and fix the problem.
All in all, our wedding day was beautiful, the servers and bar attendants were very nice and the food and drinks were great! However, I would consider booking elsewhere unless they hire different people who are more responsive and professional.
When we visited Plum Hollow while researching wedding venues last summer, we were very impressed with the scenery, facilities, affordablility and flexibility that the venue and the staff had to offer. If we had known that their original event specialist, with all of the years of experience and having done hundreds of weddings, would no longer be working there by the time our wedding date came, I'm not sure we would have made our deposit there to save our date. The people filling his role had less than 1 or 2 years of experience combined, which naturally lowered our expectations a little bit. Still, everyone we had met up to that point was very nice and communication was great in the beginning.
As our wedding date approached, we had little to no communication between the event specialist (Janel) or food and beverage manager (Brittany) and my wedding coordinator and I, even a couple weeks before our date. Janel claimed that there were technical difficulties with their emailing and phone systems. It seemed the only way to handle business was to just show up there hoping that someone was available to help us. When we showed up to the venue, however, Janel told us that our emails were seen, which seemed inconsistent with what she'd said beforehand. I'd never heard of being able to see emails but not respond to them. It seemed as if answers to some of our questions were getting passed around and bounced back and forth between Janel and Brittany over and over again.
If there wasn't enough frustration up to that point, the day of the wedding was disappointing as well. We were told by Janel that our locker room bar would be staffed and that we'd be able to order "whatever we wanted" that morning while we prepped. When we arrived we were told that the kitchen wouldn't be opening until late afternoon for the wedding dinner. In addition, Janel did not remember us requesting a cash bar during dinner. When I was approached about it that night, she proceeded to try to stare me down and argue with me about what was or wasn't discussed, instead of trying to diffuse the situation and fix the problem.
All in all, our wedding day was beautiful, the servers and bar attendants were very nice and the food and drinks were great! However, I would consider booking elsewhere unless they hire different people who are more responsive and professional.
