Piera's Bridal Couture Reviews
Reviews
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4.1 out of 5 rating
4.1
Good
36 reviews
Recommended by 81% of couples
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Quality of service 4 out of 5 rating4.0
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Average response time 4.1 out of 5 rating4.1
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.2 out of 5 rating4.2
Awards
36
+2
User photos
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Featured
Samantha Sent on 10/24/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found my dress at my first appointment!
I can’t say enough good things about Piera’s! It was the first salon of three that I visited, and I was glad I did. My consultant Kim was patient and kind; she truly listened to what I wanted in a dress and pulled beautiful dresses that were all my taste. As I tried on dresses, she listened to what I did and did not like and offered helpful suggestions of what to try next. Piera’s is seemingly small but has a huge variety of designers and dresses so I felt like I could try on all the styles I wanted, and Kim respected my budget. At the end of appointment, I told Kim I had a couple other salons to visit over the next day, and rather than pushing a sale she encouraged me to go to those appointments and make sure I was confident in my dress. In the end, I knew I had found my dress at Piera’s, and they were kind enough to squeeze me in on a busy Saturday to try my dress back on and get my measurements.
Tip if you go there: we were the first appointment on a weekday morning and had the salon to ourselves for almost the whole time. Since the salon is smaller that really helped me have a relaxing shopping experience, browse the dresses, and focus. -
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Lisa Sent on 05/25/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best bridal shop ever
These ladies resonate in class. I bought 4 dresses total for my wedding here. I won’t go anywhere else.-
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+2 photos
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Katelyn Sent on 10/14/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved my dress!
I found my dream dress at Piera's! After shopping at four other stores, Piera's is where I found the most unique dress. I fell in love with the skirt but the top of the dress was not my style. The consultant assured me they could customize it during the alterations process and they did! After just three fittings, my dress fit perfectly and was transformed on the top. They did a beautiful job and had great service throughout the process. As an out-of-state bride and someone who got married amidst the COVID pandemic, they were accommodating and worked fast to deliver a quality dress. Thank you, Piera's! -
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Ashley Sent on 12/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
First time trying on bridal gowns
I went with the intentions of just looking for my dress. It was my first time ever trying on dresses and was not expecting much out of the appointment. I was blown away with the help I received! Our consultant was beyond helpful, and kept me at my budget. She got me into a dress I never considered trying on and ended up falling. Love with the second dress I tried on. I would recommend this place any time. I can’t wait to get into my dress again! -
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Callie Sent on 11/11/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great family owned business
Piera's exceeding my expectations when coming to finding my wedding dress. They were all extremely helpful throughout the process and organized with my 8 bridesmaids. Thank you Piera! -
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Elizabeth Sent on 08/25/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Saved the day
I got my dress from Piera's Bridal 2 weeks before my wedding because I ended up not liking my first dress. I bought it off the rack and it almost fit perfectly to start. It was absolutely beautiful and in very good condition. They were very helpful and flexible. I went to their store multiple times in those two weeks and every single staff person was helpful and encouraging. I never felt pressured to buy a dress like I did when I first got my dress at another location. They wanted me to get the dress I wanted, not just make a sale. They got the alterations done in a snap too and they looked wonderful! This store was recommended to me by my friend who got her wedding dress from them and they were as wonderful she said they would be. I would highly recommend them! -
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Ashley Sent on 07/29/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Dress
I bought my wedding dress at Piera's and had a wonderful experience! They have multiple designers and styles. They asked me what style I was looking for and pulled some examples for me to try on. The first dress I tried on was THE dress! Lena was a dream to work with, she is so sweet and makes you feel so beautiful. Piera's let me bring my bridesmaids and mom with me and even let them bring in a bottle of champagne to cheers with when I said Yes to The Dress. They have a flower wall and sign that you can take pictures in front of which made the day even better. Piera's also matched me with the perfect veil for my dress. They had no problem with me coming in as many times as I needed to look at the sample dress and even try it on again so my Grandma could see it. I also got my dress altered at their alteration shop. The seamstress I worked with was absolutely wonderful! The chiffon of my dress was hard to work with but the seamstress made as many adjustments as needed until it was just right. All the staff is very friendly and polite and are very excited to help you find THE dress. I had a wonderful experience at Piera's and would recommend it to all Brides to be!
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Samantha Sent on 01/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best!!
I was a little nervous about wedding dress shopping, but Katrina at Piera's helped me have the best experience ever! This was by far the best shop we visited. Katrina was extremely helpful and patient. She listened to what I had to say and led me to the perfect dress! I received so many compliments on my unique and gorgeous gown. Getting the dress altered was another nerve-racking moment. My dress was purchased off-the-rack, a sample from in the store, so it was several sizes too big. Three appointments later, the dress fit like a glove! The ladies who work in alterations are amazing. Then, four weeks before my wedding, I realized I had forgotten to purchase a veil! Again, the staff at Piera's were so helpful and found a beautiful veil to match my dress perfectly. I had just picked up my dress from their alteration shop, so it was in my car when I stopped by to find a veil. The employee who assisted me even carried veils out to my car to match to my dress, so that I didn't have to drag my dress in. Overall, I had a wonderful experience and would absolutely recommend Piera's to anyone! -
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Kirby Sent on 10/21/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Dress
The team was amazing to work with. my dress was a custom dress. The woman were there for me every step of the way. They have great choices and are willing to go out of the way to give you the dream dress. they spent many hours on the phone with the designer to get me what I needed for the custom part of my dress. I would recommend this Bridal shop to everyone that is looking for a one of a kind dress. I couldn't ask for a better bridal shop to work with. -
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J Sent on 02/17/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought my prom dress at Piera’s back in 2012 for senior prom with the man that would one day become my husband. I had such an amazing experience looking for my prom dress, I knew one day I would have to return for my wedding dress. I did have appointments elsewhere and actually almost purchased a dress somewhere else, but in the back of my mind, I knew I had a Piera’s appointment coming up. So I waited, didn’t get the dress, and kept my appointment at Piera’s. I am SO GLAD I did. I found my perfect dress. They were so nice and so accommodating. In the end, it was an absolutely gorgeous Alessandra Rinaudo ball gown. Piera and her staff were simply amazing and so sweet, just as I remembered. They did a fantastic job on alterations and even created a custom lace bolero jacket to match my gown! Absolutely fantastic experience. Thank you Piera’s! <3
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Megan Sent on 06/27/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Piera and her consultants were simply amazing! They were so great about addressing any concerns we had with dress alterations! Everyone in the main store and alterations were so nice! They give you a timeline to follow once you purchase your dress and follow-up with you after every fitting. Such a great experience-- highly recommend!!! -
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Julie Sent on 02/19/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to Piera's with my mom, sister & mother-in-law looking for an all lace wedding dress & was not disappointed by their selection of all lace dresses! Piera pulled out dress after dress that fit my criteria. She helped me in & out of every dress; and even back in to a few to try on again. I ended up with a Sincerity Bridal dress in style 3885. I couldn't get over how beautiful this dress was & was sure it was going to break the budget, but I couldn't believe how affordable it was when I saw the price tag! After I ordered the dress, it was at the store fairly quickly. I was expecting it to be longer, but was pleasantly surprised when it arrived after only a few months. I also had my dress altered at Piera's Alteration. The alteration process was flawless & at the end, my dress fit perfectly. During the fitting, I became a little light headed & needed a break; the women in the shop were so great, they gave me seat, water & a fan & waited patiently until I was able to continue. When the alterations were completed, they even loaded the dress in the car for me. Such great service from start to finish with these ladies. -
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Allison Sent on 10/28/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Piera and her team were wonderful. I came to Piera's on recommendation from a friend and because they carry Sincerity dresses. Piera immediately made me feel really comfortable and suggested some gorgeous gowns before I tried on the dress I came to see. It turns out that was the one!
A few months later, on a Saturday afternoon, I drove past Piera's on a whim and asked if I could try my dress on again. They were so accommodating despite the fact I just popped in without an appointment. I really appreciate their kindness and that they seem to share a genuine excitement with myself and other brides. -
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Margaret Sent on 10/28/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great time picking out my wedding dress! Our appointment was for an hour but we stayed over 3 without even realizing it. After countless dresses I choose to try on and didn't like the sales associate picked out my dress first try. -
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Mandy Sent on 10/08/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I finished up with 2 appointments at nearby bridal stores and early and had extra time - so I stopped in Piera's. Flavia was working and didn't have a problem helping me with some dresses even without an appt.
I only tried on two dresses that were in the back - samples that were on sale. Both of the dresses were beautiful. Flavia wasn't pushy at all - she was quiet, but patient and let me take all the time I needed and try on the dresses as many times as I liked. She put "the one" on hold for me so I could sleep on it and when I went in the next day to try it on again I ended up walking out with it! I felt like I was given a very good price. I also liked the setup of the shop - comfy couches for those waiting and big dressing rooms. -
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Kristin Sent on 09/26/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The service at Pieras was OUTSTANDING, their selection was awesome and every single person that works there makes you feel like family!!! My amazing consultant Flavia helped me find my dream dress, and the owner of the company Piera herself came out to hug me, tell me how beautiful I looked, and congratulate me on finding my dress! Every single bride to be deserves an experience like this, you're wasting your time if you go anywhere else. THANK YOU FROM THE BOTTOM OF MY HEART PIERAS BRIDAL!!! -
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Meagan Sent on 07/15/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
For years I would drive past this beautiful storefront in hopes that one day I would have the opportunity to shop for my very own wedding dress for my big day! Well luckily for me that day came last year and I finally could call the store I had been admiring for years and make an appointment to try on dresses. When I got to the store I was immediately greeted by the sales associate, and was asked what I was looking for. I had done some research in bridal magazines and on Pinterest, but I still did not know exactly what I wanted for my dress. She started pulling different dresses for me and asked what I liked or possibly did not like about each one. We narrowed my selections down to about 6 dresses and proceeded to go back to the fitting rooms. I tried on a few, but I was still not convinced that I had found the dress I envisioned myself walking down the aisle in. However, then came the 5th dress. I was immediately filled with so much happiness and excitement when I put it on and knew that I had found the one. I went out to the large mirrored area and that just made it even more abundantly clear that I had found it! Piera came over and asked if I was ready to say “yes to the dress”, and I was able to get out a yes through all of the happy tears. While I was sad that I did not have to go to any more stores and try on a bunch of dresses, I know that I had found the perfect one because of the knowledge and experience of the staff. They were just as knowledgeable when it came to their wonderful seamstresses, and knew exactly what they had to do to tackle my somewhat difficult bustle. I would recommend Piera’s Bridal Couture to anyone getting married, and am so glad that I did not go anywhere else! -
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Maggie Sent on 06/17/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
WONDERFUL STAFF AND SERVICE! In May of 2014 I went to Piera's and it was my very first time shopping for a wedding dress. An my ONLY time. The store was obviously busy but Piera and her staff we so friendly and accommodating during my appointment and helped to make the experience truly wonderful and special.
They were so awesome, Piera especially, that my mother would go nowhere else to purchase her Mother of the Bride dress! I honestly have no idea where these nasty reviews are coming from but they are definitely unwarranted. I visited several stores the year before looking for my dress with my best friend and NOT ONE store came close to being as wonderful as Piera's and her staff. -
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Alyssa Sent on 09/06/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These ladies are the best!!!!!!!!! I live in Charleston SC and they shipped my dress with the utmost care! The quality of service and respect I received in the store was just lovely! I am a size 16/18 in pants, so being a bit voluptuous was always a fear when stepping into a bridal salon. These ladies took care of me like I was their most important client. They house Justin Alexander dresses that are beyond gorgeous! I know for a fact I wouldn't have been able to find "the perfect" dress anywhere else. Thank you to everyone :) -
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Laura Sent on 01/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Piera is the best! She is so sweet and helpful! -
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Christine Sent on 11/07/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought my dress from Piera's and couldn't have felt more comfortable with her staff. I worked one on one with Kim to help pick out my dress. She stayed in my budget and found me the perfect gown in the first visit. I have complaints! Amazing boutique. -
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Angela Sent on 01/30/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the BEST experience with Piera's!! I worked with Kim and Piera herself. They both incredibly sweet and SO good at what they do! By the time I was done with my first appointment I already felt like part of the family! My dress was perfect! I still am getting compliments on how beautiful it was! -
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Courtney Sent on 12/14/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Piera's Bridal did a wonderful job with me and all my bridesmaids, flower girls and mother's dresses! Everything was through Piera's and there was absolutely no problems at all! All the ladies including Piera the owner were very friendly and helpful when coming into the store. Quality of dresses and alterations provided was superior! Will definitely refer more friends/brides here in the future!! -
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User478314 Sent on 12/29/20104.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Piera's Bridal was truly God sent. I believed God directed me to this store. Here is why I say so. Before I started my search I had a picture of the wedding gown I had really wanted and put it to the side. When I began my search, I had visited a few places but nothing to my taste and I am very picky. I decided to just visit stores next to my home and was almost ready to settle for another dress. Then I decided to stop by Piera's Bridal, I described to the young lady I first met, who was Piera's grand-daughter, what I had in mind. The second dress I tried was the perfect dress, but unknown to me it was the dress in the picture, which I had forgot bc of how frustrated I had become. I reach for my planning folder to pull out a picture of the bridesmaid dresses I was looking for and BAM! the picture fell to the floor. Lo and behold, it's the same wedding gown I had finally picked at Piera's that was in the pic. I was soo excited. I ended up purchasing my bridesmaid dresses here and I got my bridal gown for a very reasonable price. Please go here, the ladies that work here know what they are doing and are very professional and keep to their word. You can't beat that! -
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Jenny Sent on 09/05/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was the 4th place I looked, and I explained I was looking for simple, chiffon, illusion neckline. The first dress I tried on here was the one! Great service and Piera herself made sure to come over & congratulate me. Fittings were a bit slow-going, but quality was priority and the seamstress really knows what she's doing. Great overall experience! -
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Linda Sent on 12/12/20164.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
The dress was beautiful, everything that I could've wanted! -
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Megan Sent on 07/07/20124.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Helpful, nice and the dress selection is great!!! One of a kind dresses. -
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Sarah Sent on 09/21/20153.6 out of 5 rating3.6
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
I had a wonderful experience during my appointment at this salon. Although the lady who helped me seemed a little snobby at first, as we talked, she seemed to be more friendly and less cold. The dresses she pulled were really nice but, I saw my dream dress on the hanger. It was two sizes too big though because it was a size 10 sample. But, it was the one! It is such a beautiful dress.
It was part of the sample sale so it ended up being a fairly good price for a Pronovias gown. It has a gorgeous illusion back.
The alterations experience was a different one entirely. The lady was very stern who did my alterations and the bustle was not done in time for the appointment that my maid of honor left work early to be at. She said in one of the appointments that I could lose weight to fit in it. All in all, it turned out to be beautiful in pictures but it was pricey for the hassle and the workmanship did because they could not replace all the beads even though they said they would. But, I still recommend this business. -
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User971570 Sent on 10/13/20123 out of 5 rating3.0
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Some of the consultant were extremely dismissive and snotty. I spent a TON of money there considering I bought my gown and all my bridesmaid dresses at their salon. Some of the girls are nice but a few are very unprofessional. When I came in for a scheduled fitting they screwed up my appointment and my dress wasn't finished and a similar problem happened with a few of my bridesmaid appointments. Although mishaps are expected to happen at a bridal salon, repeated mishaps and snottiness and unacceptable to me. -
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Kaitlyn Sent on 08/26/20232.2 out of 5 rating2.2
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
We felt ignored
We came to Piera’s for bridesmaid’s dresses. I understand that they’re getting rid of this soon, so maybe this doesn’t apply. But, I guess we happened to make our appointment at the same time the store’s entire family was getting fitted for an upcoming wedding. We were completely ignored the entire appointment, and we just felt in the way, not welcomed at all. I just wish they said this was happening so I had a chance to move our appointment sooner. You may have a better experience if their family isn’t getting married I guess. -
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E863Fa341C9A2240F2498Ff9Db6F8A0Cae76Dc85 Sent on 04/18/20221.8 out of 5 rating1.8
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 3 out of 5 rating3.0
Don’t use them for alterations
So sad because I loved the bridal shop but alterations was HORRIBLE. They told me they were going to take the lace off the bottom of my dress and then reapply some of it since there’s a very specific lace pattern on the bottom of my dress. I go to pick it up and they just cut right through the lace, folded it and sewed it up. Not only that but I had to mention 3 TIMES for them to add lace to one of my straps because they were uneven and did not match, at my pickup appointment they finally fixed the straps right then and there but the seamstress tells me “well if you look at it the straps aren’t uneven” the alterations department is just lazy -
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Tammy Sent on 09/09/20221 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
So unfortunate
I wish I could be writing a 5 star review. Multiple trips and a lot of money spent, and so frustrated. Especially frustrated with the customer service, customer service is a huge part of a company! When my $500 dress came with multiple needles still stuck in the seem after alterations, and within 30 MINUTES of wearing my dress at my daughters wedding the bottom bead line started unraveling etc. When addressing these issues after the wedding we were treated so poorly and flat out called liars! Empathy goes a long way! -
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Sjonne Sent on 09/30/20160.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
DO NOT USE THEM. They did not order one of my bridesmaid dresses (I had someone drop out of the party, and 4 weeks before my wedding we had to express ship the new bridesmaids dress). Although they assured me that the order was placed, that we would have it in time, the week of the wedding when we called to check the status they advised that they never order it because we never CONFIRMED THE ORDER. Which was absurd because I confirmed the order in person, and the bridesmaid called twice to confirm as well. Not only did they not order the dress and say it was our fault because they tried to "call us" and let us know, they charged us over $300.00 for the dress. Does that make sense to you? To be charged for something that was never ordered? Yea. Instead of apologizing, they put the blame on us, and one of the women who works there had the nerve to tell me to my face "What did you want us to do? Go to your house? Why didnt you asnwer your phone? Why did you try to order a dress so late?" Not knowing what happened with my friend and why she had to drop out, BUT JUST THROWING THE SITUATION BACK IN MY FACE. \ This place disgusts me, I've heard so many horror stories that I will never refer them to ANYONE. -
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User1669370 Sent on 06/19/20140.3 out of 5 rating0.3
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Flexibility 1 out of 5 rating1.0
When I first went to Piera's all the staff seemed really nice. They were so helpful in trying to come up with a dress that I loved. I finally found two dresses that I liked bits and pieces from, and they told me they could order one dress and order the appliques from another dress and combine them to make a custom dress. They were so willing to work with to get what I wanted! Because of the customer service, we decided to order the flower girl dress and the bridesmaid dresses from there as well (even though they didn't even carry the bridesmaids dresses in the store...just the designer.) Then it all went downhill. As soon as they got our money, it was horrible! Every single thing we ordered came in wrong!! Two weeks after we ordered the flower girl dress, they called and said we couldn't order it any more and had to come pick out a new one. Then, when my wedding dress came in, it came in a size smaller than we ordered so it didn't fit....then they blamed me for gaining weight (which I didn't). They said the best they could do was order a dress 3 sizes too big and take it it, but it would only get there a month before my wedding. So that's what we did. In the meantime, the bridesmaid dresses came in...wrong! We order them all in short length, and then ordered extra fabric to use for the flower girl. They all came in long, and then they accused us of telling them we wanted long and have them cut it....why would we have ordered extra fabric then??? Finally, my way-to-big wedding dress came in, and I had my first fitting. Two weeks later I came back to have them put the appliques on that we ordered at the beginning. (This was May 1 and my wedding was May 24. ) They pulled out the appliques, and there was only 6 small ones. These were supposed to cover most of the front and back of the dress. They only ordered 6! We asked where the rest were and they said this was it. Then they blamed us saying we should have known they didn't order more based on the price we -
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User2148048 Sent on 05/26/2015
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Quality of service 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Can honestly say not happy with the gown my daughter in law to be rec'd today. The bottom of the lace had holes in it all in the front and even though Piera's offered to fix it again.... it only made it worse which made the lace in front pucker up. They told us they thought it looked just fine. We kept saying this was not the gown that she fell in love with, with the front of the lace all puckered up. The final answer was we would have to cut off the bottom of the lace in front of the dress!!! We left with the dress to take it somewhere else to have altered. This May 26th her wedding is May 31st. She should have had her gown by now. -
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User1917602 Sent on 11/11/2014
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Quality of service 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
DON'T GO!
These people will scam you. They will keep adding fees for rush delivery and other hidden charges. The old lady Piera is losing her mind. She makes promises to the brides and their families and "adds" extras at no extra cost until its time to pick up your gown. She will make you pay the extra fees in other sneaky ways such as rush delivery and wrong orders. The list is way to long to write. I suggest not going here and saving your time and money. They are the worst people I have ever done business with. I am sure they will close their doors very soon especially if they continue to allow that old hag Piera to conduct business. DO NOT WASTE YOUR TIME HERE! -
Quality of service
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