Perry's Emporium Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
43 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
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Shawn Sent on 08/08/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Resizing wedding ring
I went in for a wedding ring resizing as well as my watch and was helped by Lia Zink and a newer employee. Both were very professional and did whatever they needed to make it a great experience. -
Quality of service
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Sandy E. Sent on 04/20/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Diamond Ring
My diamond ring is a dream come true!! The quality and professionalism is superb!!
I LOVE my princess cut diamond ring!! I knew he would do good, but this was an awesome surprise. 👌 -
Quality of service
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Emily Sent on 02/27/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service
Janice was amazing and helped us with all of our needs! -
Quality of service
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Jessica Sent on 07/20/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience!
We had such a great experience getting our rings at Perry's. My husband picked the jeweler first as it was local to Wilmington and I absolutely love my engagement ring. Then, we went back to get our wedding bands because he enjoyed his experience so much and we got money off for buying our wedding bands there too (such a great deal). We loved the saleswomen we worked with and have only positive things to share about the entire experience. Would recommend to all Wilmington brides! -
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Peter Sent on 08/28/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very difficult repair to my wedding ring
I was hurt in a carpentry accident and almost lost my finger. My $11,000 wedding ring was destroyed beyond repair. They designed a replacement ring that was almost a mirror image of the original ring and made it stronger than the original at my request. They were able to design a beautiful replacement ring. They protected the original designer while producing a ring to look like MY wedding ring. I have my finger and my wedding ring. Life is good. Thank you Perry's Emporium and your design/repair department. Hats off to Brittany! -
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Karen Sent on 02/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our perfect wedding day!
My wife and I purchased our engagement and wedding bands there! Love the staff! I've been friends with Allan Perry for 30 years, wouldn't have trusted anyone else for our special day! -
Quality of service
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Alexandra Sent on 01/28/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stress Free Experience
Me and my now husband were both looking for our wedding bands and we went to Perry's and worked with Judy. She and the rest of the Perry's team were great they truly wanted to learn more about us to be able to assist us in finding the perfect rings and that they did. Even after our purchase each time we go in there whether it be to resize or for a cleaning or just to browse all of the sparkles, they still remember us and that connection you don't get anywhere else. -
Quality of service
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Lindsey Sent on 01/21/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome Local Jeweler
Working with Perry’s was awesome. My fiancé was able to personalize my engagement ring and we had a great time shopping together for wedding bands. When I noticed my stone was loose about a year after I got engaged they fixed it free of charge. Everything was straightforward, easy, and felt catered to what we wanted and our budget. -
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Sarrah Sent on 12/30/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most beautiful jewelry!
My engagement ring and both of our wedding bands came from Perry’s and we received nothing by the best customer service! Every time I walk in, they are always so friendly and helpful! -
Quality of service
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Heidi Sent on 12/04/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVE is at Perry's
My fiance purchased my engagement ring at Perry's and it was a size too big. I went there the next day to have it resized, but didn't want to part ways with it right away. They gave me a bar for a temporary re-size until I was ready to part ways to resize the ring. The next week I took it in, and they literally resized the ring within 2 hours! Bonnie was amazing to work with - she texted us and also sent us a card of congratulations! We also purchased our wedding bands from Perry's as well, with outstanding service provided as well.
Perry's provides a "Rainy Day Guarantee" which if it rains a certain amount on your wedding today, your engagement ring will be FREE!
We purchased our wedding bands during the "Let It Snow" promotion - so if it snows in Boone, NC on Christmas day - our wedding bands will be FREE! -
Quality of service
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Will Sent on 11/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service!
The staff at Perry's was the best. They went above and beyond to custom make my wife's wedding band and she loves it! -
Quality of service
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Kerry Sent on 10/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best experience ever!
Wendy and the rest of the staff at Perry's is simply the best! Wendy helped my husband pick out and create the most perfect engagement ring. My whole family has gone and seen Wendy at Perry's for all engagement and wedding bands because of their helpfulness, great customer service, and amazing work. When we went to pick out or wedding bands, she made it so easy and helpful when explaining everything and trying different ones on. I could not think of going anywhere else. We love Wendy and Perry's! -
Quality of service
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Kristin Sent on 09/24/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love our rings!
We got my engagement ring and both our wedding bands from Perry's and we absolutely love them! I have gotten so many compliments and the people at Perry's were the best to work with! -
Quality of service
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Alexis Sent on 08/19/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service without that car salesman pressure
My husband is not one to deal with “badger” salesman. In the few place he had looked for an engagement ring, there was a lot of “sale ending today, special discount, get it now” pressures. He was becoming hesitant to look. So I stopped by Perry’s because it’s near to his work place and met Brigette. I explained the situation and she and I came up with an easy solution of selecting what I liked (a few options) and she would keep them on file for him to view when he was ready.
She was knowledgeable of all their products and of certain jewelers terms and listened to what I wanted. I was seeking a ring set with a vintage look such as bezel, milgrain, and\or filigree in the band it setting. She showed me several options, including some I had not considered, and I made my selections along with ranking my favorites in order. She made it clear as well that if I hadn’t found anything, they could customize a ring just for me.
With the file made, my man visited a week or so later and was very pleased with the service. Of course we went back to visit Brigette and pick out our band.
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Quality of service
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Hayley Sent on 04/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My engagement ring and our wedding bands are absolutely gorgeous. They are perfect and so "us." Aly is incredible, and really took her time and let us see as many rings as it took until we found "the one." I can't say enough good things about Perry's! Mr. Perry is often in the shop and super nice- he has established a first class business here in Wilmington! -
Quality of service
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User2855197 Sent on 11/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We bought our engagement ring from Perry's and it turned out beautifully. My center diamond was from my mother's engagement ring and they custom fitted a band for us at a very affordable price. I will definitely be doing future business with them. -
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Jamie Sent on 11/03/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wendy is absolutely amazing!! She took care of us from the moment we walked through the door and has kept in touch with us even after our wedding. She even called me the week of my wedding to see if she could clean my rings so that they would sparkle in the photographs. It's so nice to be able to shop and not having a pushy salesperson. She is the absolute best! Mr. Perry, you have a real gem (no pun intended! Lol)!
We were originally supposed to get married October 1st, but our plans changed to September 30th. It rained on our actual wedding day, but we forgot to change our date with Perry's. Mr. Perry personally gave us our rainy day guarantee check, which we really didn't expect. They really do go above and beyond for their customers! We will absolutely be customers for life! -
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Marissa Sent on 07/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Judy was the best at Perry's! Very patient and accommodating to our budget! We selected our engagement ring, and both wedding rings there and couldn't be happier! A great selection of rings at a great price! -
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Laura Sent on 08/24/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I have the most respect for everyone at Perry's. My fiance purchased my ring from there and Aly did such an amazing job helping him out while getting him an amazing deal. While she did not know me personally (yet!), she was able to help him pick out a style that I LOVE without my help or input. We have returned to Perry's not only to get our wedding bands, but also my day-of jewelry. We worked with Aly for EVERY purchase, but everyone there is so friendly and helpful. I purchased my dress from the Wedding Dress Shoppe, which is in the same center as Perry's and is owned by them as well. Because we purchased our rings at Perry's Emporium, I received a discount on my dress AND they brought over jewelry to help me pick the PERFECT pieces to go with my dress- which was so great because I am a very visual person and had a hard time finding anything I loved without seeing it with my dress. I don't think my soon-to-be husband and I will ever go to another jewelry store in Wilmington. -
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Kristina Sent on 03/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
EVERYONE at Perry's is truly concerned about making you feel like the most special bride-to-be. Not only did they personally welcome us, but they had selection to back up their capability for custom jewelry! -
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Casey Sent on 01/03/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very professional, helpful, and caring staff. They help you figure out exactly what you're looking for so you'll have the perfect fit for your ring. I look forward to working with them again when it comes to picking out our wedding bands. -
Quality of service
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Nicole Sent on 10/24/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Omg! AMAZING service! Wendy is awesome! She treated me like I was her daughter! She even brought the jewlery I was interested in to my dress fitting to be sure it looked great! I am now a customer for life!! They even offer to clean all my jewlery whenever I am there, not just the items purchased through them! They care about their customers and have been amazing for all of the jewlery needs throughout my wedding process! Also WENDY IS FANTASTIC!!! We loved working with her!!! -
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Suzanne Sent on 10/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perry's Emporium gave us a wonderful experience in picking out all of our rings. My husband and I visited the store together once before we got engaged. We worked with Gail from the beginning. Eric shopped around at several shops before ending up back at Perry's to get my engagement ring. They worked with his budget and I couldn't be happier with my ring. I LOVE it. It's unique and I get so many compliments on it. When you buy an engagement ring at Perry's, you get 20% off your wedding bands which makes for a great value. We priced around for our bands and Perry's won again in price and service. We have enjoyed working with Gail and the team at Perry's and we would suggest them to any couples looking for any type of jewelery.
https://www.weddingwire.com/shared/Rate?vid=ddd23d39aa2e2b8d -
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Katie Sent on 03/21/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiancé and I couldn't think of going anywhere else for our wedding bands and engagement ring. The selection and service at Perry's is excellent. Everyone is extremely nice and easy to work with. -
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Tammy Sent on 03/10/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My engagement ring is beyond words beautiful. We are purchasing our wedding bands from Perry's as well. The staff are knowledgeable, not pushy, it is not just a sale to them and that means a lot when you are buying something you will wear for a lifetime. -
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Courtney Sent on 01/11/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went into Perry's for my fiance's wedding band. We already knew exactly what he wanted, his size, etc. It was a matter of minutes before the employee came back to me with a very affordable quote, stating that it could be in within 7 business days whenever I'm ready to order. Can't wait to move forward with them! -
Quality of service
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User1387168 Sent on 10/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perry's Emporium did an excellent job at helping my fiance fashion and make my engagement ring! 100% great people and quality are coming from Perry's! Highly recommend! -
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Courtney Sent on 06/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Along with other jewlery needs, my husband and I both got each other's rings at Perry's. The staff is so helpful and knowledgable. Also, the store and selection are both beautiful! -
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User1106227 Sent on 03/09/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were so wonderful and useful while we were looking for our wedding bands :) -
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User851306 Sent on 07/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recommend Ally who is wonderful. She really listened to what I wanted in an engagement ring and found the exact ring I was looking for in my budget. The first ring she showed me beat out all the other rings and stores. -
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Kristen Sent on 01/13/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Met with staff and wasn't sure what kind of wedding band I wanted. They were very patient and accommodating. Found the perfect diamond wedding band that hugs/matches my engagement ring perfectly. Was able to put on lay away and make payments. I plan on purchasing another ring just like it to hug the other side of my engagement ring! -
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Chelsea Sent on 09/27/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would recommend Perry's Emporium to everyone (not just brides). My engagement ring was practically free because of his "Snow 3 in. in Asheville on Christmas and your ring is free" deal. I was able to get the engagement ring and band of my dreams. He is excellent business man and very hospitable. Mr. Perry himself came over to us while picking out our bands and congratulated us on our marriage. -
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Ashly Sent on 06/10/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I couldn't have had a better experience with a jeweler. When the ring I wanted was sold before we could get it, Perry's found a setting exactly like it and searched for a beautiful diamond to set in it. We had the best time and I love my ring! Their service is fabulous and I couldn't ask for better peolple to help me. -
Quality of service
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Ashley Sent on 12/16/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love love love love my ring from Perry's Emporium in Wilmington, NC. The staff is absolutely wonderful to work with-- making everything as easy as possible. The salesperson worked with my now husband to design the ring. Helping him pick the band, the diamond the cut and really customizing it to my standards. We were very impressed with the wonderful service and quality we received.
I seriously cannot think of one negative experience we had. -
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User2932073 Sent on 12/30/20164.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love ny engagement ring! I took my ring in to get a ring guard placed on it and a small diamond needed to be replaced on my simon g ring - they not only replaced the diamond but 6 more he thought were loose. They are great to work with and really took the time to help me find exactly what I wanted . -
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Leah Sent on 11/20/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Best Perry's story....the sales associate totally pretending not to recognize groom when we walked in to have bride's engagement ring resized (because bride was not wearing it).
The reason groom ended up buying the engagement ring from them was that the staff was top-notch, professional, and had a real go-getter attitude to help find exactly what he had in mind.
The engagement ring was a very good value. Even with the return-customer discount, the two wedding bands were average-value.
Staff were super accommodating - we happen to live near an employee who helped us out in off-hours because the store is on the opposite side of town.
Resizing of the engagement ring was amazing - a couple of hours on a Saturday without any warning and the bride had it back on her finger. Resizing of the groom's wedding band was not so smooth. They did not call to say it was ready for two weeks (had the wrong number), and then could not locate it, which took an additional 3 days. Still got it the week before the wedding. -
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Mary Sent on 04/14/20084.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The entire staff at Perry's Emporium are very helpful and especially knowledgeable about their product. If you want to be fine jewelry this is the place to visit. -
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Amy Sent on 08/18/20114.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
We worked with Ally, I would highly recommend asking for her.... she was amazing - listened to what we were looking for and found us EXACTLY the right rings, in our price range. She was sure to tell us about offers and coupons, which helped out a ton! -
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User1932826 Sent on 11/20/20144.4 out of 5 rating4.4
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My beautiful engagement ring came from Perry's emporium and I could not love it more!!! My only complaint is that after we got engaged, we went to Perry's to show the woman my fiancee was working with (he met with her 4 times before buying!) and she got his name wrong. She didn't even apologize after he corrected her. I do understand that she probably works with lots of people, but she met with him 4 different times to purchase a very expensive item and they didn't even know his name not even 2 weeks after he met with his to pick up the ring. Apparently this woman does not work there anymore. Otherwise, I would most DEFINITELY recommend Perry's for anyone looking for engagement rings or wedding bands. We could not be happier with our new jewelry. :) Thanks Perry's! -
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User1399656 Sent on 02/14/20134.3 out of 5 rating4.3
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Quality of service 4.5 out of 5 rating4.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My fiance bought my engagement ring at Perry's Emporium and it is gorgeous! We decided to order our wedding bands and they are perfect! They arrive on time and as we requested. GREAT service! -
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Amber Sent on 05/08/20094.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
I wanted a simple ring that was a band of small diamonds. I only wanted one ring and no big stone sticking up like normal. My fiance learned all of this is a roundabout way and with the help of the sales staff bought me exactly what I wanted. I was really glad that they didn't try to talk him into something bigger, better, etc. I think he could have gotten a better deal if he'd of shopped around but how many guys like to shop? -
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Kelly Sent on 11/22/20143.9 out of 5 rating3.9
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
Perrys was awesome to my husband while he was picking out my engagement ring, they were helpful when I needed to have it resized and the many many times I took it in to be cleaned. When I went in to look for my wedding band, that was a different story. I guess if my husband had been with me thing might have been different. The sales rep had no intention of truly helping me, she told me she would contact the designer to see if there was a match to my setting, which she did and there was a match but she couldn't show me a picture, even just a generic. The only way I could see what it looked like was if we bought it. I wasn't going to spend $1500 on a band I didn't like, nor wait 6weeks to see it. We bought our bands at another local jeweler instead. -
Quality of service
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Tiffany Sent on 11/26/20121.2 out of 5 rating1.2
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Although my husband had a good experience when purchasing my engagement ring, we were not so lucky with my wedding band. My wedding was 7 weeks away and I had ordered a simple diamond band that I was assured would be on time (4-6 weeks) for my wedding. Once it got closer, I checked in frequently to see about the progress and it became clear that the band might not make it in time for my wedding. I was also informed that "they never said it would be in on time." Not very professional in my opinion and definitely not true (Why would I order it then??) They then told me it would be there by the Friday before my wedding, which was in another city, so they would have to ship it to me in time. I then got a call on Friday night during my rehearsal dinner in which they told me that it didn't arrive at all. I ended up having a cheap ring from SteinMart to use on the day-of. It was very disheartening to say the least.
I tried to be calm and get over that ordeal, but when I went to pick up my band after my honeymoon, it was WRONG. It was a curved band and I had specifically requested a straight band. I had waited over 7 weeks, AFTER my wedding, to receive the wrong band.
I was able to get a different band (which did not match exactly but I was over it at that point), but I was given no extra discount on that purchase after all the headache I had been through. I was only told that if I ever wanted another band to go on top that they would give me a good deal. Thanks? A few weeks after I did receive a gift card in the mail for $150 to Perry's Emporium. No thank you, Perry. I appreciate the thought but I would have preferred a more immediate mend to the situation. What can you buy from there for $150 anyway? Send a check next time. -
Quality of service
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