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Pebble Creek Golf Course & Event Center Reviews

Pebble Creek Golf Course & Event Center

Pebble Creek Golf Course & Event Center

Cincinnati, OH
4.8 out of 5 rating, 45 reviews
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Reviews

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    Taylor Sent on 12/10/2024
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    Best Wedding Venue

    We are so grateful that we chose Pebble Creek Golf Course for our wedding. It is a beautiful venue and has the best sunsets! All of our guests talked about how beautiful the outdoor ceremony space was. Teresa was super helpful with planning our wedding day. She goes through every little detail with you to make sure your day goes exactly how you imagined. Teresa was unable to be there on our wedding day, so Mary was there to help instead. She did a great job coordinating and making sure everything was on schedule/went according to plan. The staff were also great – they were very efficient and helpful. They helped break down everything at the end of the night, which was super helpful. I’m so glad that I was able to enjoy my day instead of worrying, all thanks to Teresa, Mary and the PC staff! Not only is this venue gorgeous, but their prices are also very reasonable compared to other venues. We truly couldn’t have been happier with our wedding day at Pebble Creek!
    Photos by: Casey Jane Photo
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    Phyllis Sent on 11/27/2024
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    Wedding Perfection

    We had the best wedding. We worried about nothing and everything was well planned and executed perfectly. Truly was an amazing day!
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    Jessica Sent on 12/04/2018
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    Warm cozy venue

    Teresa and Mary were wonderful to work with! These ladies have been planning weddings for years and do a great job walking couples through the process. They listened to our vision and budget and helped us design a wonderful evening for our family and friends that didn’t break the bank. The rooms, ceremony space and grounds are perfect for a beautiful event and the staff was so helpful and professional. The food and cocktails were perfect!
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    Paula Sent on 07/04/2018
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    My friends wedding couldn’t have been better. Love the view, staff went beyond their duties.
    Service with a smile truly explain the environment.
    Our family has been there a number of times and they keep getting Better!!
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    Kristen Sent on 01/03/2018
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    Omg my wedding was BEAUTIFUL! the venue is beautiful the staff is GREAT! Teresa is GREAT you won't be disappointed.
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    Monica Sent on 12/21/2017
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    Teresa and the entire staff made our special day so easy and carefree yet beautiful! I must have emailed or text Teresa at least 50 times in the process. I forgot the menu choices, forgot the arrangements of things and even had to change our final count and each time Teresa helped me out without any problems. So nice to have someone helping you out and making things easier! She talked with all my vendors to make sure all of them were straightened out without my needing to do anything and they accommodated my wheelchair bound grandmother. We chose the main floor room which has an amazing view for our more intimate setting of 100 guests. The food was outstanding and many people complimented it along with the drinks and the overall layout of the space. What was also really nice was that we were able to decorate the day BEFORE the wedding so that on the actual day, my parents didnt have ot spend their time making sure that room looked good, they could just enjoy the day with me the whole time. Can't say enough about the entire staff and the venue overall. Very pleased and would 100% book it again!
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    Gloria Sent on 11/14/2017
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    Exceptional .. Food, staff, service, location, accommodations. The amount of comments from my guest to our event are overwhelmingly impressed with the beauty and smoothies of this 50th wedding anniversary event.
    SO glad we decided on Peeble Creek for our celeb ration...everything went exactly as planned..no bumps, no surprises. PERFECT .. THANK YOU Mary, Eric and entire staff.
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    Amanda Sent on 10/16/2017
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    My husband and I were fortunate enough to have Pebble Creek as our wedding reception venue. In addition to being a beautiful building with a great environment, the staff were outstanding to work with. We coordinated with Teresa for the duration of planning and Mary was on site for our event to make sure everything went smoothly. They were awesome and helped to make sure our dream wedding reception became a reality. Both were amazing and did all they could to help make our day perfect! The kitchen staff, bartenders and servers were wonderful with making sure all of our guests were taken care of and Cindy did an outstanding job catering to my new husband and I, making sure we were satisfied and always happy. What a wonderful location for such an unforgettable day.
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    Denise Sent on 08/23/2017
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    My daughter and son-in-law used Pebble Creek for their wedding reception. We loved everything about them! They helped my daughter and SIL with the planning and even contacted their other vendors to help coordinate a smooth reception. When we arrived at the reception, I was sought out by Mary, Pebble Creek's hostess, right away. It was so nice that she found me, so I didn't have to look for her. My daughter told her that I would be their "point person" for the evening. She and her staff only came to me with important questions, and they were very discreet about them. The food was fantastic, and everyone enjoyed the reception. After it was over, they quickly helped us gather all our personal belongings. It was so nice! Aside from the great service, we couldn't have asked for a better view! The gazebo overlooking the golf course and pond made for a perfect place to take pictures. Many of our guests commented on what a beautiful venue we chose for the reception. The price was great, too. We had such a good time that we want to do it again! Thank you, Pebble Creek, for making such a special day so perfect!
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    Emily Sent on 06/07/2017
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    We had a plan for our wedding and with the help of Pebble Creek and Teresa, our expectations were exceeded and our wedding was more perfect than we could have ever imagined. We wanted a small wedding with about 50 guests and the atmosphere was beautiful, intimate, and personal as we joined two families with children together. The venue itself is breathtaking, and having the reception right there was convenient and easy for guests. The wrap around porch allowed for stunning photos and opportunities for guests to mingle and get to know each other. Every member of the staff was prepared and ready to go with whatever weather was thrown at us that day, and had 2 different Plan B options. They were more prepared than I even was! The staff was respectful, kind, and willing to help in any way possible. I highly recommend Pebble Creek as your wedding venue! They will help you create the wedding of your dreams!
  • User2798018 Sent on 10/03/2016
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    The event staff made everything easy and attended to all details. The serving staff were efficient, knowledgeable and kind and they were especially accommodating.
    The venue setting is beautiful. Our guests especially enjoyed sitting out side watching the sun set over the golf course and lovely ponds.
    I know you will enjoy your wedding / event at Pebble Creek!

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    Bridgette Sent on 08/21/2016
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    I could not have picked a better facility to have my ceremony and reception. The event planners made the experience pleasant and so easy. The day of my wedding everything was perfect. The gazebo overlooking the gold course, where my ceremony took place, was beautiful and fully set up for my event with loads of time to spare. We had so many compliments on our food and the service was outstanding at our reception. We could not thank Teresa and her team enough!!
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    Bridgette Sent on 08/17/2016
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    My husband and I had our ceremony and reception here in early May. We had the wedding ceremony outside in the gazebo and the reception in the bottom ballroom. We were very concerned with rain the day of and our planner Teresa was so accommodating with 4 different back up plans – luckily it stopped raining and we were able to go with plan A!
    What we loved most about this venue was that it provided everything we needed –a ceremony site, reception site, rehearsal area, a bridal suite, cratering, and a decorating staff. Teresa also provided us with a list of preferred vendors for everything else, and by using preferred vendors we were given discounts of up to 15% off. The food was amazing! We had a brunch reception with appetizers while taking photos. Literally everyone wanted the mac & cheese recipe! We do not drink alcohol so the staff covered up the bar area with linen and lights (without us even having to ask!) it was a very appreciated gesture. They also provided us with a milk and cookie toast.The staff was also amazing. They will set up all tables, linens, dinnerware, and any centerpieces you leave with them (with instructions) We were able to meet with Teresa to pick out the color of table cloth, napkins, table runner, and chair covers, they have a plethora of options!) They made sure our drinks were never empty at the bridal table and that everything was running smoothly. What pleased me the most is if there were any questions or issues the staff brought it to my mother and let my husband and I not have to worry. We had a photo booth and the staff jumped in a at the end of the event – it was fun! The pricing for this venue is $500 for the ceremony and a catering minimum you must reach (if you do not, you pay the difference) Because we had a brunch wedding Teresa was able to work a fabulous deal for us (the price min cut down to 1/3 - $2500). We spent a total of $6000 and it was well worth it! They truly made it a perfect day! I highly recommend!
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    Liz Sent on 05/23/2016
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    Perfect wedding ceremony and reception! Teresa was great! She always responded to my emails in the same day! She helped me through everything! The food at the venue was delicious! I was super stressed out when i arrived because of hair issues and it was rainy but she helped calm me down and we still were able to get married outside! Not only was the venue beautiful it was reasonable priced and affordable! It was perfect!
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    Natalie Sent on 04/04/2016
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    We had our ceremony and reception at Pebble Creek and we loved everything about our decision to book there. Teresa was very accommodating and easy to get a hold of whenever last minute questions came up! The facility was beautiful and our pictures are amazing. The staff was able to flawlessly transform the different rooms to accommodate the ceremony, cocktail hour and reception; even with our 240 guests getting in their way. The food was delicious and we added a Mac and Cheese bar after dinner that was a huge hit! We would tell anyone who asked to book with them.
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    User5249621 Sent on 02/17/2016
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    Our rehearsal dinner was beautiful in the library room. It was perfect for our winter wedding.
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    Karen Sent on 12/07/2015
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    Theresa, Mary and all the staff were the best! There is nothing we would change or do different, the food was delicious, we had numerous comments on the food, professionalism of staff, bartenders etc. and all of our vendors like to work at Pebble Creek as well. The sunset view over the water/golf course is truly priceless in the wedding photos! Perfect !
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    Michelle Sent on 10/27/2015
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    So far, we've only had our initial consultation/tour with Teresa. The grounds were quaint and beautiful. It's a place that doesn't necessarily feel like a banquet hall. The building is a plantation style building; so, it has more of a 'home' quality. They have plenty of space for a large wedding but it we'll get the feel of a more intimate setting.

    Teresa was wonderful and definitely made room in her schedule to meet with us (we live in a different state and could only visit on the weekend AND we wanted to meet with her as soon as possible). She made it a point to try and discuss everything we would need (and more) so that we could make an educated decision. After the tour, we really felt as though Pebble Creek wanted to provide a great experience without "nickel & diming" us. They were transparent about their pricing; so, they seem like a truly honest business. Teresa also did a great job of talking through some visions and ideas of what we could do for the decor and order of events.

    I visited one other venue before seeing Pebble Creek. So, for both venues, I typed out a list of questions that my fiance and I had. At the other venue, we needed to ask around 75% of the questions that I still had on my sheet at the end of the tour. When we were with Teresa at Pebble Creek, she answered most of our questions before we even had to ask. At the end of the tour, I only had a few questions left to ask. That gave us confidence that she will be thorough.

    Teresa penciled us in the day of our tour and it didn't take us long to make our decision to call back and officially book our wedding. Our wedding is still 10 months away but our experience with Pebble Creek, so far, has given us a huge sense of relief and confidence that the location will be great. I'll provide more feedback as we continue through the planning process with Pebble Creek.
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    User2250628 Sent on 07/29/2015
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    We had our ceremony and reception all at Pebble Creek Golf Course in July 2015. I'm so glad that we didn't look elsewhere. The grounds were beautiful and Teresa, Mary and the entire staff made sure that our special day was perfect. They were there to make sure that we walked down the aisle at just the right time!! They took care of us from the moment we entered the front door for our first tour until the moment we left after our reception. The price was reasonable and everything was perfect. They were fantastic to work with and I would recommend them to anyone look for a place to hold their ceremony and reception for a great price.
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    Renee Sent on 07/10/2015
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    I enjoyed working with Theresa, the event planner. Everything was wonderful, and my special day was everything that I expected. It was reasonably priced, beautiful, and the staff carried everything off with professionalism. I would recommend this venue to anyone.
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    Private U. Sent on 10/30/2014
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    We celebrated my daughter and my new son-in-laws wedding and reception at Pebble Creek. The event was amazing. Pebble Creek's staff was so helpful and responsive as we planned the event. Teresa had so many wonderful ideas and assisted us with so many details. The food was delicious and the staff was so helpful during the event. Our every wish was granted. I would recommend Pebble Creek to anyone.
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    User1764803 Sent on 08/14/2014
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    Pebble Creek was out rehearsal dinner place. Great room! We were able to mingle with guests during the dinner. Food was delicious! Perfect for rehearsal dinner
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    Danyel Sent on 07/31/2014
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    Amazing! I had my entire wedding here and it was perfect. The staff were professional and accommodating. The Event planner was so nice and had great ideas. The venue was gorgeous inside and out. Everything was perfect from the linens to the layout to everyone person involved there. Nothing bad to say.
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    User1663041 Sent on 06/15/2014
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    I had my wedding ceremony and reception at Pebble Creek and I couldn't be happier. My husband and I really enjoyed working with Mary. She made our day run smoothly and she went above and beyond to make us happy. The food was awesome and the staff was very helpful
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    Kaleigh Sent on 10/02/2013
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    My husband and I originally booked with Robin, however when I scheduled our meeting about two months out from our wedding we met with Teresa and were informed that Robin had left. Teresa did a wonderful job of catching up and picking up right where Robin had left off. I was an EXTREMELY detail-oriented bride and Teresa did an amazing job of paying attention to these details and rolling with whatever I threw at her. We were in contact at least twice a day for the three weeks leading up to the wedding and she ALWAYS got back to me within the hour. Teresa did an incredible job making the madness of all of my whims make sense and made sure that my day went beautifully smoothly. The day of my wedding it rained, I was one stressed out bride. When I got to Pebble Creek however, I saw that everything had been organized and set up to the tee as I had requested and quickly relaxed and forgot about the weather. My guests were absolutely blown away by the way the day went, and still comment on how beautiful and wonderful everything was. The food was TO DIE FOR!! (Seriously, this is no exaggeration). I don't think another coordinator could have pulled off everything that I asked of Teresa. I'm so utterly happy with her and have recommended Pebble Creek to many of my friends and family members. Thank you all for such an amazing day!!!
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    Sharon Sent on 09/27/2013
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    My husband and I were so excited about having our Wedding Ceremony in the Gazebo at Pebble Creek Golf Course, We looked at other places but from the first visit. "I knew this was the place". It was so beautiful. Our Event Planner Teresa Dinwiddie-Herrmann went above and beyond to make our special day everything we had hoped it to be. She was so nice and caring about every detail and was very professional in following through with every e-mail and phone call we made to her even down to the day of the wedding she was working hard getting things ready and working on last minute request. So Thank You Teresa for all you did for us. We would recommend YOU and Pebble Creek to anyone. It was one of the best days of my life and I will never forget all that you did to make it possible.

    Thanks again,
    Sharon & Brent Margeson
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    Victoria Sent on 09/24/2013
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    My husband and I could not have been more satisfied with Pebble Creek and the staff that helped in making our day truly special!! I had heard so many postive things about Pebble Creek and just knew that was were I wanted to have our reception! It was the first and last place we checked out for reception venues. I fell in love with the venue and scenery and the the staff was so professional and accommodating! Half way through our planning our wedding planner left to go to a new facility. I have to admit I was worried at first but once I met Teresa I was anything but worried. She was so helpful and you could tell she had been in the business for a long time. She knew what she was doing. Anything or anytime I needed her she was always there. In fact she even gave us her personal cell phone so that you could reach her at anytime. This was very helpful and reassuring. Mary ran the reception that night and did an outstanding job! Everything ran so smoothly, I could have not asked for a more perfect reception. All our family and friends have not stopped talking about how great their experience was and we couldn't be more happy!!! I recommend this venue to everyone!!
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    Hannah Sent on 09/23/2013
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    we had originally booked our wedding through a coordinator named robin. robin had quoted us prices on our buffet which were lower than what they would normally charge. Teresa made good on everything that robin had quoted for us, which we saw as highly professional. Teresa was always available and even gave me her cell phone number in case she was out of the office. she even called all of our vendors prior to the wedding so they all knew where to go on the day of the wedding. although Teresa was not there on the day of the wedding, Mary was and was very helpful. the only thing that was wrong when I arrived was the number of chairs at each table. but that got resolved with plenty of time to spare. Mary was very attentive and made sure that we got everything that we needed. the wait staff at the reception was phenomenal. they are so wonderful and helpful. they made sure we had everything we needed and they even helped us break down all of the tables at the end of the night. although booking at the beginning was a little rough, everything was taken care of by the wedding day and everything went off without a hitch.
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    Jennifer Sent on 07/07/2013
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    I am thankful that we found Pebble Creek for our wedding ceremony and reception location. Mary is so easy to work with and really is great at handling a lot of our details. I could not have stayed sane on my wedding day without Mary there to coordinate everything and to ensure all of the details were taken care of and monitor the rain situation. When we first met Mary, she was putting together a last minute wedding and kept the appointment she had with us, while a lot was going on to prepare for the wedding. That sealed the deal for us with Mary. She is highly professional, very pleasant to work with and will make suggestions on anything you need. We loved Mary and our wedding was absolutely beautiful at Pebble Creek.
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    Sean Sent on 01/25/2011
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    The entire staff of Pebble Creek was amazing on our wedding night. The location is absolutely beautiful and they were very helpful every step of the way during the planning stages.
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    Jane Sent on 11/18/2010
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    The room was beautiful and the food was delicious. Everything we asked of them, they did. We could not asked for more.
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    Stephanie Sent on 11/03/2010
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    Pebble Creek Golf Course and Event Center was perfect for our reception. The entire staff was very pleasant and helpful throughout the entire night. Mary was a big help the entire wedding planning process and made sure everything was perfect. The food was perfect and most importantly delicious! My husband and I were very pleased!
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    Melanie Sent on 08/05/2009
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    Pebble Creek was a beautiful venue for our wedding reception. They made everything very elegant, and the food was amazing. We received many compliments from our guests on our location.
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    Ashley Sent on 01/14/2018
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    Amazing beautiful venue. The food is amazing and the people are great! You can have everything in one place.
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    Amy Sent on 06/15/2014
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    We recently had both our ceremony and reception at Pebble Creek and had a wonderful time! Our guest count was around 150 and the garden room was a perfect size - definitely did not feel over crowded. The gazebo and landscaping is beautiful- the outdoor gazebo was our big draw to this site; makes for excellent photos! The food was exceptional and We appreciated the chef's willingness to meet with us and make an assortment of options for tastings. The staff was very attentive and everything ran smoothly! I would highly recommend this location for your wedding in the Cincinnati area!
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    User1506333 Sent on 01/13/2014
    4.8 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Pebble Creek was great. They helped with the set-up/take-down and their staff was incredibly friendly. The only reason I did not give 5.0 overall was simply because I thought the pasta was a little undercooked. No one else seemed to notice though! Great people.
  • J
    Janna Sent on 06/25/2012
    4.8 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      4.5 out of 5 rating
    Our ceremony and reception was at Pebble Creek Golf Course. Working with Mary was a delight as she helped us coordinate with all of Pebble Creek's services so nothing was forgotten leading up to our wedding day. The ceremony chairs, table set up, dishes linens, everything was included with the venue. There was only a minimum to use the space (we used the Garden Room) and of course there is a nice discount for a Sunday afternoon wedding. We fit 215 people comfortably while having the food stations set up which did take some of the space away. They do offer a 'head table' but we opted for our bridal party to sit with their guests.

    I can't say enough good things about the chef, he created a custom menu for us around with food stations of our favorite tastes. Shrimp for him, steak and pasta for me. I don't care for cake and the summer wedding date called for something special; Mary worked with us to create our custom ice cream dessert bar. The chef served everyone chocolate or vanillia with hot fudge and candy toppings, everyone enjoyed the change from tradition. They were very accommadating letting us bring in my grandmothers special wedding cookies, plating and styling them on the dessert table. The bar service was excellent, we did open bar and given a flexible price package. I requested no bottles be served and the staff was happy to accommadate and poured everything into appropriate glasses. The gazebo area was beautiful for our ceremony, the staff set up all of the chairs before hand so it was ready to be decorated by my florist. Mary rented a high ball table for us as our 'sweetheart' table so we could stay seated while talking with guests, I'd recommend it to everyone!

    The staff at Pebble Creek made me and my family feel like part of theirs.
  • C
    Carrie Sent on 07/26/2010
    4.8 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
    Mary is wonderful to work with! She makes sure that every detail is attended to. She was SO accommodating with requests that I had! Chef Michael is the best! He came out to meet us when we were just checking out the venue. He truly loves to cook and will make whatever you want if you happen to not prefer him numerous menu selections. My guests still comment on how amazing the food was!! He is so personable and hilarious as well!
  • N
    Natalie Sent on 07/16/2016
    4.7 out of 5 rating
    • Quality of service
      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      3.5 out of 5 rating
    Teresa was wonderful. We booked our venue about a year out and anytime I had a question, Teresa was very quick to respond (even when she was on vacation). The venue was beautiful and all the wait staff was helpful getting the site ready for our big day! This was the perfect venue for our laid back wedding.
  • T
    Tessa Sent on 11/04/2010
    4.5 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
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      4 out of 5 rating
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      5 out of 5 rating
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      4.5 out of 5 rating
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      4.5 out of 5 rating
    Great Rehearsal dinner location!! Beautiful setting with great food!
  • C
    Carol Sent on 03/13/2014
    4.3 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
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      4.5 out of 5 rating
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      3.5 out of 5 rating
    Pebble Creek is a beautiful place for a wedding. Teresa was great to work with. She was very patient and explained things several times. The food was good and the wait staff was very good. Mary was in charge that night and was very organized and kept things running smoothly. She is great to work with, professional and easy going. The only reason I did not give them a 5.0 is due to the availability of beer. In the beginning we were told we would be able to have 2 draft beers either bud light or Budweiser but could not choose which one. We had to have whatever was available, They were unable to tell us which one would be available until the week of the wedding. As a result we ended up paying extra for another beer to ensure the bride and groom would have at least one beer they liked . This may seem trivial to some but with all the stress of a wedding it just adds to the stress. We also were unable to know 2 of the food selections until the week of the wedding. l All in all it turned out great. Just a little annoying. Just make it clear you need to know exactly what you are getting far in advance. WE also got a great price due to it being a winter wedding.
  • U
    User861291 Sent on 07/12/2012
    4.2 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      4 out of 5 rating
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      4 out of 5 rating
    Overall we had a great reception and are happy with our choice to use Pebble Creek Golf Course. Mary, coordinator, was very laid back and super nice and easy to work with. I would leave her a message or send her an email and she would promptly get back to me. Chef Michael was very fun to work with and all of our guests raved about our food. We had a buffet and everything was hot and fresh when we went through the buffet line. Our only issue was that the venue was exceptionally hot. We had our ceremony outside (beautiful) at the gazebo and it was extremely hot. I would have expected the reception hall (which was inside) to have been cooler, but it might have even been hotter than outside. This was uncomfortable, but we managed. I would recommed this venue to anyone. Our photographs of our wedding turned out amazing with the beautiful scenery of the golf course behind us. We couldn't have had a better working relationship with Mary or Chef Michael.
  • C
    Christi Sent on 09/22/2016
    4.1 out of 5 rating
    • Quality of service
      4.5 out of 5 rating
    • Average response time
      4 out of 5 rating
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      4 out of 5 rating
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      4 out of 5 rating
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      4 out of 5 rating
    A must see & definite consideration! Gorgeous, well kept landscaping, colonial building, ceremony spaces, reception spaces & mass photo ops everywhere!! Lighted gazebo which overlooks large pond. Pretty flowers at every turn. Garden room is more of a formal dining room area vs. "reception hall". Space is functional also, neutral colors, & beautiful lit curio cabinets & sconces! Multiple options of reception packages; will work with you to tweek things & make it perfect. Staff is professional, friendly & fun. They want you to have no worries & even do special things for you; set up decorations if need be & a wedding planner guide too! The amount of choices & options you have is great. We ended up getting more time, more food, more drinks, & even a late night snack bar in our package for pennies really compared to the original venue we wanted! Looking forward to my wedding experience next year!!
  • R
    Robert Sent on 04/30/2019
    3.8 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Average response time
      4 out of 5 rating
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      4 out of 5 rating
    • Value
      5 out of 5 rating
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      4 out of 5 rating

    Expect disappointment

    Had a wedding on 4-27-19. Venue was beautiful and food was delicious but that's about where the good stops.

    paid for unlimited house beer, wine, and liquor. guest were denied red wine for over 45 minutes due to the bartender not knowing where the red wine was located until one of my guest pointed it out to her, no sour mix, almost no juices for mixed drinks, was told twice no rum was available even though i saw rum with my own eyes and my guest were being served pineapple juice and rum.

    table cloths and chairs are stained and creased to an embarrassing level.

    expect communication lapses at the managerial level.


  • B
    Brie Sent on 09/21/2013
    0.7 out of 5 rating
    • Quality of service
      1 out of 5 rating
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      0.5 out of 5 rating
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      0 out of 5 rating
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      2 out of 5 rating
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      0 out of 5 rating
    What a terrible experience. I would also like to specify that ALL of the problems were related to Teresa. Perhaps if another coordinator was involved, things would have gone smoothly. I unfortunately booked with a different coordinator who left PC and was then left with Teresa. She on several occasions "thought she emailed me back" when she hadn't. And literally NEVER ANSWERED my phone calls or returned them. However, she repeatedly has this delusion of "always being there for you." She misdirected other vendors and then blamed it on a cleaning lady? To add strain, our outdoor ceremony was rained out. She coordinated the changes for an indoor ceremony in NO way. The guests had no idea what was going on. My groomsmen did most of the lifting for transition and my officiant directed the layout. We were assured that 175 people could easily fit into the back-up room and we're left with around 100 chairs. Elderly relatives were scrambling up several flights of stairs, after growing impatient for the lift we were promised. My favorite anecdote was when Teresa agreed to signal my mom to stand for the entrance of the bride only to see her scurry down the stairs. We were basically promised a back-up plan that didn't exist. Once we recovered from our ceremony, I did enjoy the reception. Food was very good and wait staff very polite and professional. The place really is beautiful but I have to insist that you work only with Mary.
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