Amber B. Sent on 05/17/2022
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Owner ruined my wedding!!
This is not the review I wanted to leave after my wedding nor do I think anyone would want to leave one like this so I hope this one can save many brides-to-be some stress and heart ache. I want to start by saying the owner from the beginning had this very “its my way or the highway attitude.” We did not go with her biggest package because I wanted to choose my own caterer, baker music and so on, but our contract was for the building from 11 am to midnight that day as well as a open bar tender and security for 4 hours. I was happy with the package and I loved the look of the venue for what I was wanting for my wedding. Before the wedding she and I would message and she seemed like she really wasn’t interested in me as her client, this was rather odd to me since she is technically running a business and I found it to be quite rude. This attitude remained the same throughout the panning and up to the wedding. The day before she was incredibly rude to my now husband and my aunt who were there dropping off jackets, beer etc. simply because my parents who were bringing up the beer and liquor for the bar were 10 minutes late to bringing things to the venue. I understand they were late but a 10 minute tardiness does not constitute you get to have an attitude with one of your clients, i.e. my husband who she’s met before and he’s not someone you forget. Then the day of the wedding the lead of the band we hired showed up early to set up the speakers for the walk and hep set up equipment and he too shared some choice words about her poor behavior. As I’m getting my hair and makeup done while the parties are doing the walkthrough we hear something fall and 2 crashes. Let me explain this first so the rest makes sense, the AC in the building would literally suck the door of the bridal suite shut if the door is closed. A friend of mine knocked on this door to see where she needed to be, my mom attempted to open the door and it pulled back right away. This caused a wall tile on the top of the fire place to fall, hit a cross on the mantle which fell and broke. The owner came angry and stated “if y’all weren’t slamming doors this wouldn’t have happened.” Others have told her they saw what happened, including my brother who was my man of honor, and defended my friend on the situation. Later at around 4 I was ready to get in my dress and take my pictures, she came in and asked how everything was going. I wasn’t really comfortable with this since I was about to undress as well as the brides maids and that’s just inappropriate to walk in unannounced as women are changing. I’m not comfortable showing my body to that extent to a complete stranger, even if she is the owner I felt that our privacy was violated. Fast forward, the decorations were beautiful so she did that right I’ll give her that, we had a beautiful ceremony, took our pictures and was ready to be announced. During this time some of my moms friends stepped in to help serve food since the other people my mother hired back out since it was Mother’s Day weekend. She critiqued these women on how to serve food as though they have never done anything like this before. We planned for 90 people but 70 showed up they could have given a little more if they wanted to. Then there was an issue from a quest, they came up to me and stated that they had left a card in the box for us but noticed that it was gone. My mother asked the coordinator and the owner about their whereabouts and they both told her “the bride knows about them being moved to the kitchen to prevent others from taking them.” I really do not recall this conversation and the fact that they wouldn’t even talk to my mother about details of what is going on for my wedding so I, THE BRIDE, and my husband, THE GROOM, didn’t have to worry or stress about anything but enjoy our wedding was absolutely ridiculous. The owner would later walk around with a mean scowl on her face, slam around the decorative plates stating “they knew they would have to clean up” prior to people finishing food so I’m sure she ruined an appetite or two, during the cake cutting she was helping the coordinator with cutting and handing out cake and people were asking who this lady is and why is she so angry? Her presence alone ruined the mood of the wedding, if you’re not happy get out of the business so those who really want this business can thrive. But what finally had me in tears was this; the coordinator came up before 10:30 and asked if I wanted to do last call at 10:45 so that the band and bartender could clean up since they would need an hour to clean up. I said let me decide on that since its not event close to time for send off. As I mentioned we had 4 hours with the bartender and a security officer, she started serving at 7:30 so that means last call is at 11:15 which gives the guest the last 15 minutes to get drinks. The coordinator gave the signal for last call at 10:30, 15 minutes before what she was even telling me she wanted to do. When my mother asked why did they call so early they said I said to do this, I didn’t even know she did last call until my mother walked up shouting about why I let them do last call so early. At this point I was furious, the owner had lied to my mothers face, the woman who worked so hard to make my perfect day come to life, was practically robbing us of our time that we paid for to be in that venue and had no shame nor remorse about it. I went and demanded to know what was going on and why are they breaching our contract, they went on again about clean up to which I told them that what they were doing is wrong, I wasn’t ready to stop the reception and told them we wold have our attorney involved if kept at what they were doing. My brother pulled me away to calm down so he can handle that situation, I stormed into the bridal suite and cried my eyes out and decided forget the send off just get me out of this masked hell hole. She even had the audacity to try and console me saying “I’m sorry this wasn’t your perfect wedding day,” I cut her off and told her to get away from me before she could say anything else, my brother and aunt got her to leave and 15 minutes later everything we didn’t want trashed was loaded up in trucks and gone. I didn’t get to have my send off, which every married couple deserves. After the wedding the owner agreed to send back the deposit due to cutting our time short, however when we received the check it was in my husband's name. My husband did not sign the contract nor did he pay for the venue. Her response when I asked for a new check in my name, due to my husband being on the road for work and wouldn't be back soon, she refused to send a new check in my name thus showing, once again, how its her way or the highway. So to those that stuck around to the end thank you for hearing my side, and please watch out for this woman and this venue. This place is just too beautiful and serene its a shame that its haunted by this woman who’ll literally chase you out the door.
This is not the review I wanted to leave after my wedding nor do I think anyone would want to leave one like this so I hope this one can save many brides-to-be some stress and heart ache. I want to start by saying the owner from the beginning had this very “its my way or the highway attitude.” We did not go with her biggest package because I wanted to choose my own caterer, baker music and so on, but our contract was for the building from 11 am to midnight that day as well as a open bar tender and security for 4 hours. I was happy with the package and I loved the look of the venue for what I was wanting for my wedding. Before the wedding she and I would message and she seemed like she really wasn’t interested in me as her client, this was rather odd to me since she is technically running a business and I found it to be quite rude. This attitude remained the same throughout the panning and up to the wedding. The day before she was incredibly rude to my now husband and my aunt who were there dropping off jackets, beer etc. simply because my parents who were bringing up the beer and liquor for the bar were 10 minutes late to bringing things to the venue. I understand they were late but a 10 minute tardiness does not constitute you get to have an attitude with one of your clients, i.e. my husband who she’s met before and he’s not someone you forget. Then the day of the wedding the lead of the band we hired showed up early to set up the speakers for the walk and hep set up equipment and he too shared some choice words about her poor behavior. As I’m getting my hair and makeup done while the parties are doing the walkthrough we hear something fall and 2 crashes. Let me explain this first so the rest makes sense, the AC in the building would literally suck the door of the bridal suite shut if the door is closed. A friend of mine knocked on this door to see where she needed to be, my mom attempted to open the door and it pulled back right away. This caused a wall tile on the top of the fire place to fall, hit a cross on the mantle which fell and broke. The owner came angry and stated “if y’all weren’t slamming doors this wouldn’t have happened.” Others have told her they saw what happened, including my brother who was my man of honor, and defended my friend on the situation. Later at around 4 I was ready to get in my dress and take my pictures, she came in and asked how everything was going. I wasn’t really comfortable with this since I was about to undress as well as the brides maids and that’s just inappropriate to walk in unannounced as women are changing. I’m not comfortable showing my body to that extent to a complete stranger, even if she is the owner I felt that our privacy was violated. Fast forward, the decorations were beautiful so she did that right I’ll give her that, we had a beautiful ceremony, took our pictures and was ready to be announced. During this time some of my moms friends stepped in to help serve food since the other people my mother hired back out since it was Mother’s Day weekend. She critiqued these women on how to serve food as though they have never done anything like this before. We planned for 90 people but 70 showed up they could have given a little more if they wanted to. Then there was an issue from a quest, they came up to me and stated that they had left a card in the box for us but noticed that it was gone. My mother asked the coordinator and the owner about their whereabouts and they both told her “the bride knows about them being moved to the kitchen to prevent others from taking them.” I really do not recall this conversation and the fact that they wouldn’t even talk to my mother about details of what is going on for my wedding so I, THE BRIDE, and my husband, THE GROOM, didn’t have to worry or stress about anything but enjoy our wedding was absolutely ridiculous. The owner would later walk around with a mean scowl on her face, slam around the decorative plates stating “they knew they would have to clean up” prior to people finishing food so I’m sure she ruined an appetite or two, during the cake cutting she was helping the coordinator with cutting and handing out cake and people were asking who this lady is and why is she so angry? Her presence alone ruined the mood of the wedding, if you’re not happy get out of the business so those who really want this business can thrive. But what finally had me in tears was this; the coordinator came up before 10:30 and asked if I wanted to do last call at 10:45 so that the band and bartender could clean up since they would need an hour to clean up. I said let me decide on that since its not event close to time for send off. As I mentioned we had 4 hours with the bartender and a security officer, she started serving at 7:30 so that means last call is at 11:15 which gives the guest the last 15 minutes to get drinks. The coordinator gave the signal for last call at 10:30, 15 minutes before what she was even telling me she wanted to do. When my mother asked why did they call so early they said I said to do this, I didn’t even know she did last call until my mother walked up shouting about why I let them do last call so early. At this point I was furious, the owner had lied to my mothers face, the woman who worked so hard to make my perfect day come to life, was practically robbing us of our time that we paid for to be in that venue and had no shame nor remorse about it. I went and demanded to know what was going on and why are they breaching our contract, they went on again about clean up to which I told them that what they were doing is wrong, I wasn’t ready to stop the reception and told them we wold have our attorney involved if kept at what they were doing. My brother pulled me away to calm down so he can handle that situation, I stormed into the bridal suite and cried my eyes out and decided forget the send off just get me out of this masked hell hole. She even had the audacity to try and console me saying “I’m sorry this wasn’t your perfect wedding day,” I cut her off and told her to get away from me before she could say anything else, my brother and aunt got her to leave and 15 minutes later everything we didn’t want trashed was loaded up in trucks and gone. I didn’t get to have my send off, which every married couple deserves. After the wedding the owner agreed to send back the deposit due to cutting our time short, however when we received the check it was in my husband's name. My husband did not sign the contract nor did he pay for the venue. Her response when I asked for a new check in my name, due to my husband being on the road for work and wouldn't be back soon, she refused to send a new check in my name thus showing, once again, how its her way or the highway. So to those that stuck around to the end thank you for hearing my side, and please watch out for this woman and this venue. This place is just too beautiful and serene its a shame that its haunted by this woman who’ll literally chase you out the door.
