Paul's Jewelry Designs Reviews
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5.0 Fantastic
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16 Reviews
99% recommend it
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 5 out of 5 rating
Awards
16
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Stephanie Sent on 08/13/20195 out of 5 rating
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Beautiful Custom Work
My engagement ring came from Paul and he helped to craft the most perfect classic and timeless ring for me while getting us a great quality diamond that sparkles all the time! I was gifted an older Opal set from my Grandmother and he advised me on how to update it and customized it and it turned out beautifully! I went back to get a necklace for my mother and it was ready for pickup in days! We also had my ring dipped and polished before the wedding and it looks brand new again! We highly recommend Paul and his team for their professionalism, quality, and efficiency!My engagement ring came from Paul and he helped to craft the most perfect classic and timeless ring for me while getting us a great quality diamond that sparkles all the time! I was gifted an older Opal set from my Grandmother and he advised me on how to update it and customized it and it turned out beautifully! I went back to get a necklace for my mother and it was ready for pickup in days! We also had my ring dipped and polished before the wedding and it looks brand new again! We highly recommend Paul and his team for their professionalism, quality, and efficiency! -
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Bob Sent on 12/22/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Great customer service! Everyone is super friendly. You can't go wrong going here.Great customer service! Everyone is super friendly. You can't go wrong going here. -
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Sonia Sent on 02/21/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The team at Paul's is fantastic. My fiancé purchased my very unique engagement ring from here, and it's just breathtaking. I have never seen the same ring anywhere. I first went to Paul's to repair an antique engagement ring that belonged to my grandmother, I wore through the shank and was completely devastated. It was a huge deal to me that the ring would not leave the shop. Of course we returned for our custom wedding bands. They're our jeweler for life.The team at Paul's is fantastic. My fiancé purchased my very unique engagement ring from here, and it's just breathtaking. I have never seen the same ring anywhere. I first went to Paul's to repair an antique engagement ring that belonged to my grandmother, I wore through the shank and was completely devastated. It was a huge deal to me that the ring would not leave the shop. Of course we returned for our custom wedding bands. They're our jeweler for life. -
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Corrie Sent on 04/06/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
About 3 years ago, I had gone to Paul's with my cousin to get some ideas for engagement rings. Carrie was super helpful and spent over an hour showing me different ring styles and prices. We found a few styles I liked, so she saved them into their computer system so whenever my now fiancé decided it was time to pop the question, he could have something to chose from :)
Fast forward to last month- the time had finally arrived! Doug said that they couldn't find the information in the system (granted it was over 3 yrs ago) but Carrie remembered the EXACT ring, designer and style that was my top choice and ordered it for Doug! Paul helped Doug pick out the perfect stone for the center. That alone goes to show you the excellent service and care they provide to their customers.
Oh, did I mention that I am absolutely IN LOVE with my ring?!
Doug and I have nothing but great things to say about the service we received and the time Carrie and Paul spent with each of us. They worked with Doug in regards to payment options and he had nothing but a positive things to say about the whole experience. I cannot wait to go back and purchase our wedding rings from Paul's because I know we will have beautiful, high-quality rings and excellent service to boot. Thank you Carrie and Paul for a wonderful experience!!!! Please do yourself a favor and check out Paul's, you will not be disappointed!About 3 years ago, I had gone to Paul's with my cousin to get some ideas for engagement rings. Carrie was super helpful and spent over an hour showing me different ring styles and prices. We found a few styles I liked, so she saved them into their computer system so whenever my now fiancé decided it was time to pop the question, he could have something to chose from :)
Fast forward to last month- the time had finally arrived! Doug said that they couldn't find the information in the system (granted it was over 3 yrs ago) but Carrie remembered the EXACT ring, designer and style that was my top choice and ordered it for Doug! Paul helped Doug pick out the perfect stone for the center. That alone goes to show you the excellent service and care they provide to their customers.
Oh, did I mention that I am absolutely IN LOVE with my ring?!
Doug and I have nothing but great things to say about the service we received and the time Carrie and Paul spent with each of us. They worked with Doug in regards to payment options and he had nothing but a positive things to say about the whole experience. I cannot wait to go back and purchase our wedding rings from Paul's because I know we will have beautiful, high-quality rings and excellent service to boot. Thank you Carrie and Paul for a wonderful experience!!!! Please do yourself a favor and check out Paul's, you will not be disappointed!Paul's Jewelry Designs's reply:
Corrie, it was absolutely our pleasure to help you and Doug with this very special purchase! We are so pleased that you are happy with the results! We appreciate your kind words and are looking forward to helping you with your wedding bands! Wear your beautiful ring in good health!!
Carrie Ross
Operations Manager -
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User2542588 Sent on 02/25/20165 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Paul was a delight to work with. He educated us on diamonds in a way that a salesperson at a chain jewelry store never could. He cut the diamond himself and went above and beyond to find the perfect setting and place the stone in the setting rather than just setting it on top as they do in chain stores. The first thing we noticed walking in the store was that he doesn't have any of the unnatural bright lights in the jewelry cases trying to make the diamonds sparkle more than they will in natural day light. Once we picked the perfect ring he told us it would be ready in about a week but unknown to me was that he secretly wrote on a piece of paper for my fiancee that it would actually be ready in 3 days so he could pick it up early and surprise me!! Will never go anywhere else!Paul was a delight to work with. He educated us on diamonds in a way that a salesperson at a chain jewelry store never could. He cut the diamond himself and went above and beyond to find the perfect setting and place the stone in the setting rather than just setting it on top as they do in chain stores. The first thing we noticed walking in the store was that he doesn't have any of the unnatural bright lights in the jewelry cases trying to make the diamonds sparkle more than they will in natural day light. Once we picked the perfect ring he told us it would be ready in about a week but unknown to me was that he secretly wrote on a piece of paper for my fiancee that it would actually be ready in 3 days so he could pick it up early and surprise me!! Will never go anywhere else! -
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Paul Sent on 07/30/20135 out of 5 rating
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The rings from Paul's Jewelry Design are outstanding! The service is fantastic, the engagement ring is one of a kind, and the wedding rings are perfect. Thank you for everything!The rings from Paul's Jewelry Design are outstanding! The service is fantastic, the engagement ring is one of a kind, and the wedding rings are perfect. Thank you for everything! -
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Krista Sent on 10/02/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Paul designed my wedding band to match my engagement ring and you would never know they didn't come as a set! He does beautiful work. He did a great job working with us on all of our wedding jewelry needs. Thank you Paul and staff for all of your help!Paul designed my wedding band to match my engagement ring and you would never know they didn't come as a set! He does beautiful work. He did a great job working with us on all of our wedding jewelry needs. Thank you Paul and staff for all of your help! -
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Amanda Sent on 08/24/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We don't go to any other jeweler in WNY since discovering Paul's! He is wonderful to work with and will create anything you dream up. My husband got my engagement ring there (custom deigned) and since then we got both of our wedding bands there as well as two necklaces. He's so easy to work with and the quality of the diamonds is outstanding. I've recommended him to several friends who have all had great experiences as well.We don't go to any other jeweler in WNY since discovering Paul's! He is wonderful to work with and will create anything you dream up. My husband got my engagement ring there (custom deigned) and since then we got both of our wedding bands there as well as two necklaces. He's so easy to work with and the quality of the diamonds is outstanding. I've recommended him to several friends who have all had great experiences as well. -
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Malinda Sent on 09/08/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Beautiful work. We got all the bridesmaids bracelets here and they loved them.Beautiful work. We got all the bridesmaids bracelets here and they loved them. -
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Vanessa Sent on 01/24/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Paul's Jewelry Designs is the place to go if you're looking for something unique. Paul designed my wedding band to match my engagement ring and it is absolutely beautiful! My husband and I have purchased multiple items from Paul's and have never been disappointed. The staff is extremely knowledgeable and nice. Thank you!!Paul's Jewelry Designs is the place to go if you're looking for something unique. Paul designed my wedding band to match my engagement ring and it is absolutely beautiful! My husband and I have purchased multiple items from Paul's and have never been disappointed. The staff is extremely knowledgeable and nice. Thank you!! -
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Julie Sent on 02/27/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Paul's does wonderful work. Great customer service. Very knowledgable and helpful. Has done many repairs and also beautiful custom work for us since our wedding. Highly recommend!Paul's does wonderful work. Great customer service. Very knowledgable and helpful. Has done many repairs and also beautiful custom work for us since our wedding. Highly recommend! -
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Nicole Sent on 03/24/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our rings are gorgeous. Paul was such a help when we were looking for the band to match my engagement ring and for my husbands ring. We also purchased our bridal party gifts from him and had them engraved. Everything was wonderful, I still go there and have my rings cleaned every 3 months.Our rings are gorgeous. Paul was such a help when we were looking for the band to match my engagement ring and for my husbands ring. We also purchased our bridal party gifts from him and had them engraved. Everything was wonderful, I still go there and have my rings cleaned every 3 months. -
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Kelly Sent on 08/17/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Paul and the staff at this store really want you to be happy with your purchase and help you to find quality pieces that fit your budget. When I was looking for my engagement ring I didn't see anything I loved at this store or others so Paul asked me what I thought I wanted. I described it and he drew it up and made it! It wasn't even more than other rings already made. He really loves jewelry and it shows. I also ended up getting wedding favors there (they have so much more than jewelry) and they engrave on the spot as well. I highly recommend them for jewelry or gifts or engraving!Paul and the staff at this store really want you to be happy with your purchase and help you to find quality pieces that fit your budget. When I was looking for my engagement ring I didn't see anything I loved at this store or others so Paul asked me what I thought I wanted. I described it and he drew it up and made it! It wasn't even more than other rings already made. He really loves jewelry and it shows. I also ended up getting wedding favors there (they have so much more than jewelry) and they engrave on the spot as well. I highly recommend them for jewelry or gifts or engraving! -
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Katy Sent on 05/04/20174.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My engagement ring has a unique band which looks like a flower stem and leaves. As lovely as it is, it meant I needed to go custom with my wedding band since I couldn't find any standard or curved bands which fit well with it. Paul sat down with me, we talked about my style of jewelry, and he came up with a design. The ring is lovely and was a reasonable price for a custom designed 14k gold ring with diamonds. He even fixed a prong in my engagement ring when I left it behind to be molded.My engagement ring has a unique band which looks like a flower stem and leaves. As lovely as it is, it meant I needed to go custom with my wedding band since I couldn't find any standard or curved bands which fit well with it. Paul sat down with me, we talked about my style of jewelry, and he came up with a design. The ring is lovely and was a reasonable price for a custom designed 14k gold ring with diamonds. He even fixed a prong in my engagement ring when I left it behind to be molded. -
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Christopher Sent on 08/04/20104.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Paul and his staff did a wonderful job on our bands. He definately picked out wonderful stones they gave us a big bang for the buck. My wife went on to purchase a pendant given how impressed she was w/his expertise and flexibility. We will surely shop there in the future as the need arises. Christopher DychaPaul and his staff did a wonderful job on our bands. He definately picked out wonderful stones they gave us a big bang for the buck. My wife went on to purchase a pendant given how impressed she was w/his expertise and flexibility. We will surely shop there in the future as the need arises. Christopher Dycha -
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User1699162 Sent on 07/07/20144.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
There excellent from engagement through the wedding providing help along the way. They had a thorough understanding of their products and are fantastic at creating custom wedding bands, as the engagement ring accompanying band was not our style. To top it all off they provide custom engraving to give our rings a special touch without an extra fee. Their pricing was fair and they were never trying to push a product onto you during the process.There excellent from engagement through the wedding providing help along the way. They had a thorough understanding of their products and are fantastic at creating custom wedding bands, as the engagement ring accompanying band was not our style. To top it all off they provide custom engraving to give our rings a special touch without an extra fee. Their pricing was fair and they were never trying to push a product onto you during the process. -
Quality of service
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