Pantora Bridal Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
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![Madjeen]()
Madjeen Sent on 09/20/2022Stunning gown
This gown was breathtaking. They brought my dream to life -
![Daijsia]()
Daijsia Sent on 08/23/2021Perfection
Not one person could stop talking about my dress. I actually bought 2 and my bridesmaids also had the ability to get their dresses there as well. This designer is changing the game. -
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![Tanaya]()
Tanaya Sent on 07/20/2021It was great, very friendly
My dress was Awesome, fitted perfectly -
![Antanyah]()
Antanyah Sent on 01/16/2019Custom Wedding Dress Heaven!
The experience at Pantora exceeded the service of any other Bridal Shop I went to, including Kleinfeld's. Pantora Bridal wasn't just trying to see me a dress. They found out who I was and was very patient while coming up with the perfect dress. I said YES before I left the store. -
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Jennifer Sent on 10/27/2018
Bling bling bling
I went to Pantora twice. The first time I went with my wedding party and there was this one dress where they loved and cried so I felt okay this is the one. I started having second thoughts about it so I went back and wow! They had a new collection that I loved!!! But the last dress I tried on was soooo beautiful!!!! I cried I felt like this was exactly my dress and I knew it. They were so
accommodating of my needs after selecting the first dress. I love Pantora!!!!! -
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Najla Sent on 07/22/2018I love Lace, a long Train and a whole lot of excitement, who else but Andrea and her team would be designing my gown. Pantora was my one and only stop in choosing my gown. Not only did they design mine but also my daughter who was my mini bride. Their high level of service and their warm accommodating atmosphere is what sets them aside from other boutiques. Did I mention their creative designs!!! I'm bragging now but who cares. A girl gotta be honest and speak the truth. Right? I'd do this dress thing all over again. I enjoyed every visit. Khadine was my bridal attendant from day one in October of 2017 and remained by my side to the day I said "I do" June 27th, 2018. Her insight, suggestions and patience are second to none. With that I was able to trust the process in my bridal gown journey as well as my daughters. Listen nothing beats the Pantora experience. I mean NOTHING!!
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Jennifer Sent on 05/25/2018I loveeeee my dress; the best designer ever got
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![NelsonsGirl]()
Kendra Sent on 12/17/2015Andrea and her team designed the most amazing dress for my wedding day! Her boutique was my first and last stop. I decided on an unconventional dress color (rose gold) and Andrea's design was flawless and beautiful. I met with her approximately nine months before my wedding and I didn't have to worry about a thing until my first fitting. Each fitting was great and Andrea was even open to some last minute changes that I wanted to make. She gave great advice when appropriate and still managed to let me be the bride that I was. I would give her 10 stars if I could. Great experience! -
![Adanna]()
Adanna Sent on 07/26/2015Andrea is simply THE BEST!!! I had a custom wedding dress made and the finished product was nothing short of AMAZING! She really knows her craft. My guests loved my dress and a few of them have even asked for Andrea's contact information for their future weddings ( I think that says it all!). I would without a doubt recommend her for anyone looking to get the dress of their dreams! -
![Jazmin]()
Jazmin Sent on 05/29/2015Jaw dropping! Amazing! Phenomenal! I came to Andrea with a dilemma and she handled it. I couldn't find the perfect gown for my engagement shoot but had an idea in mind. Andrea listened to my idea and created my jaw dropping gown. I was beyond pleased and my fiancée was amazed! Thank you so much Andrea and Pantora Bridal!! This is only the beginning!! Wedding up next! -
![Robyn]()
Robyn Sent on 04/22/2021Not consistent
I bought my dress loved it but theres no number for the alterations so you can’t speak to the person in charge of alternating your dress at all over the phone. How am I supposed to communicate to a front desk person what’s wrong with my dress if she does t even know what the dress looks like. There’s a gap at the bottom of my back lace up and they don’t want to close it like I asked claiming there’s a certain amount of loops they put in a dress... but if there’s a hole shouldn’t you just close it. They want to close the hole but if you take it in the dress won’t fit. All of these problems I can’t express to the “manager” of alterations. Hopefully the dress fits because the fitting are so close to the wedding they said everything will be fixed by the next fitting hopefully that’s the case. -
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![Victoria]()
Victoria Sent on 09/01/2022Beautiful Dresses- Inclusive Sizes- Horrible Customer Service
Dresses are beautiful but customer service is Horrible.
*This is my original review- I will add that after alterations my dress was beautiful and my bridesmaid looked fabulous *
There was no communication for months during the 8 months of production. No updates and no information given when I called. I finally get close to 3 months to my wedding and call to make arrangements to pick up- only to not be able to pick up my dress, even though I was told I could. They want payment before you see the final product and fail to mention that they take 10 days to process payments,(which is insane especially since they only want card payments which approve or declined instantly).
I was not told anything about shipping costs or the process for alterations for out of state brides- neither of which are on the website. Policies are not made clear and process information on alterations and shipping is not available on website or any emails prior to your dress being done.
By the time I got my dress - almost 2 weeks after I planned, it arrived with a tear in a seam on the side and a stain on my overskirt. When I reached out to inform them they passed it off completely and took no responsibility.
This has been such a headache and really disappointing to the point that I don’t want to wear my dress and represent this company on my special day. I would get another dress but because they don’t give refunds and I am now 2 months out I am stuck. I loved that they are black owned and have dresses that flatter curvy bodies but you can’t put a luxury price on a product and give lackluster customer service.
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Nikita Sent on 08/28/2025
Dishonest and misleading!
I was told that the gown I originally wanted could not be made in time for my October wedding, but was advised that the store had a wide variety of off-the-rack options that could be purchased and adjusted. I provided a very detailed explanation of what I was looking for, including photos and my budget.
When I arrived at the store, the experience immediately fell short of expectations. The store smelled strongly of smoke that had been covered with air freshener, which was not the impression I expected from a luxury bridal boutique. Despite the detailed information I had already given in advance, I was asked the same questions again and handed a glass of lemonade after being told there was no champagne available. I even offered to purchase a bottle myself.
I tried a custom order of the gown I originally wanted and was very happy with it, but I still asked to see the other options that were supposedly prepared for me. I was told there were none in my size, and only one or two additional gowns could be shown. Strangely, those gowns also weren’t in my size. This was disappointing, especially as the store was fully aware from multiple phone calls that I was flying in from Grand Cayman specifically for this appointment.
I eventually purchased the Naturi gown off the rack. Before making payment, I specifically asked the sales manager, Shaondel, if there was any issue with the gown or a reason for the heavy discount. She assured me there was no issue — only that it had been a custom order another customer did not collect. Based on that assurance, I felt comfortable moving forward with the purchase.
After payment, however, I witnessed another guest being offered champagne. My maid of honor and I exchanged looks, and only then were two glasses brought over to us. At that point, the inconsistency in the experience was clear, but I chose not to let it overshadow the moment since I had just spent thousands of dollars.
Later, when I took the gown to my dressmaker in Barbados for modifications, I discovered two things:
1. The gown had already been altered and worn before, based on where prior alterations had been made.
2. There was a hidden tear in the tulle on the train.
I immediately reached out to the store to resolve the matter. What I received in response was dismissive, with the manager now claiming she never told me the gown had no issues, essentially calling me a liar. This was incredibly disappointing, as I had asked her point-blank before making my purchase. On top of the modifications I already needed, I am now faced with additional costs to repair hidden damage — something I was specifically told did not exist.
This entire process has been stressful and disheartening, especially with my wedding now less than six weeks away. The dishonesty, poor service, and lack of accountability have completely overshadowed what should have been a joyful milestone.
Please be careful when buying from this store. I have also attached photos for reference -
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Ashley Sent on 02/18/2025
A Year Later, Still a Nightmare
It was around this time last year when I was dealing with Pantora Bridal. With everything going on with my wedding, I didn’t have a chance to write a review, but since I still remember this horror story like it was yesterday, and how poorly they treated me I need to share my experience for any current or future brides considering them.
I had ten bridesmaids who each spent over $300 on dresses, and my experience with this company was nothing short of a disaster. If they had a BBB account, I would have filed a complaint there as well because their business practices are completely unethical.
For context, I traveled from North Carolina to New York to attend one of their showcase events because I wanted to see the dresses in person before making a final decision. After carefully selecting three colors: pearl, rose gold, and hot chocolate. I had my bridesmaids place their orders in November 2024, confident that we were getting exactly what I saw in person.
However, when the dresses arrived, the hot chocolate dresses were a completely different shade than what we originally saw in the store. After all the time, money, and planning that went into this, the last thing I expected was such a major discrepancy.
I reached out to Pantora Bridal to address the issue, hoping for a resolution. Instead, I was met with dismissive and unhelpful customer service. They offered no solutions and no discounts, even after having to be open to changing my entire wedding colors for their dresses. However, they did allow us to return the dresses, but by refusing to assist in finding an alternative solution, they left me with only a month to find new dresses for my bridesmaids.
Since they refused to help over the phone, I had no choice but to fly back to New York to speak to someone in person. Even then, it was another frustrating experience where I had to suggest possible solutions myself while they remained uncooperative. The only option they offered was for me to change my wedding colors and choose from whatever display dresses they had in inventory, without offering any discount for these used dresses.
After returning home, I waited for a promised follow-up call from the manager, Kadine, which never came. So my fiancé and I followed up again. When we finally got her on the phone, she claimed there was a "dye lot issue" and insisted that this was clearly stated in a clause on their website. However, when we checked, there was no such clause. We immediately took screenshots of their website while on the call and emailed them proof that nothing about a "dye lot issue" was listed anywhere.
Kadine put us on hold for 15 minutes, and when she returned, she blatantly lied, and magically provided a screenshot of the website now showing the clause. They had obviously added the clause while we were on hold. The font, wording, and formatting were completely different from their other policies, making it clear that they had just inserted it to cover themselves.
To make matters worse, Kadine refused to let us speak to anyone above her, and when we attempted to reach out to the owner of the company via Instagram, we never received a response.
In the end, we had to scramble to find a new vendor at the last minute to replace ten bridesmaid dresses, a stressful and expensive process. I never got to have the exact color scheme I originally envisioned, all because of their dishonesty, unprofessionalism, and lack of accountability.
Brides, if you are considering Pantora Bridal, think twice. They do not care about customer satisfaction, they do not take responsibility for their mistakes, and their customer service is terrible. I would never recommend them to anyone. Save yourself the stress and disappointment!
I ended up going with Tatiana’s Bridal Boutique, and they were beyond amazing! They heard my horror story and immediately jumped into savior mode, not only providing expedited shipping, but also garment bags and custom jewelry for my bridesmaids. They even sent me a special garment bag in the mail. -
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![Rue]()
Rue Sent on 07/02/2022Wedding Dress Nightmare
If I could go back to August 2021 and slap myself for walking into Pantora Bridal, I would. Their motto is ‘representing the unrepresented in mainstream bridal’ and it should be ‘MISTREATING the unrepresented in mainstream bridal”.
I flew to NYC from the West Coast to support this business and I’m so angry at myself because this has been a nightmare experience since the beginning. At the one month mark out from our wedding I flew out to NYC again to see my dress (after I paid for it) and it looks like the back alley chop shop knock off version of the luxurious dress I tried on all those months ago. The dress they made for me was something they should have been absolutely embarrassed to have represent their store and their brand. The gaslight queens who work here insisted the dresses were the same. They will not admit fault or apologize for dragging me along all these months only to end up with a disaster dress.
BLACK BRIDES DESERVE LUXURY. BLACK BRIDES DESERVE A STRESS-FREE SHOPPING EXPERIENCE. BLACK BRIDES DESERVE OPULENCE. Andrea Pitter-Campbell, what happened to celebrating the Black bride?!
After an unprecedented amount of back and forth with emails and phone calls (most went unanswered so I had to keep reaching out to them) they sold me the floor sample gown I tried on all those months ago. I received the dress in the mail two days ago, only to find out that they cut the train of the dress to almost half its original size without telling me.
They are doubling down and saying the train lengths are the same and that “I don’t know how to lay the fabric down”.
21 DAYS out from my wedding and this is the only option I have. Walking down the aisle in a used wedding dress from this “luxury” boutique was not the idea when I came all the way to NYC, but here we are. I don’t care if you are an out-of-state bride or a local bride, I would highly suggest you go elsewhere. Do not ignore the bad reviews like I did. Take your money, your time, and your dignity somewhere else.
These are the most memorable clothes you will ever wear so do not settle for anything less than the dream you were sold. You deserve the best. -
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