Panache Bridal Reviews
Reviews
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![Alexandra]()
Alexandra Sent on 12/12/2019Found the one here!
After a couple-of-months long search, I finally found my dress at Panache in Pasadena (there are a few locations throughout the LA area). Jonathan was a godsend who put up with me trying on probably-too-many dresses, but ultimately helped me narrow it down to 3 particularly good options before I finally decided on the one. He even speed-styled my hair for the best silhouette to envision the day. He's super sweet and has a great eye / intuition. (note: I did not get my dress altered here) -
![Amy]()
Amy Sent on 01/17/2016Panache Bridal in Beverly Hills helped me find the dress of my dreams! The shop is beautiful and elegant. The service was outstanding - they were always so kind and helpful, no matter what. I had a somewhat small budget, and they were never dismissive or treated me differently than anyone else. My consultant was the one who picked out the dress that I ended up buying. It was everything I wanted and more, and was less than my maximum budget! The alterations were also a breeze. I would recommend every single bride in LA to this shop. -
![Lauren]()
Lauren Sent on 11/19/2015The Panache team is fantastic! So friendly, accommodating and they know dresses inside and out! I had a picture of what I wanted when I walked in (an organza ballgown), but nothing I tried on was making me go wow. My consultant and a designer rep who happened to be in town made a suggestions and I reluctantly let them put me in a fitted lace gown and I was sold! They took one look at my frame and looked at pictures of the venue and knew exactly what would fit! All while staying (mostly) in my budget! -
![Erin]()
Erin Sent on 06/24/2013I actually decided to spur of the moment pop into Panache Bridal in Pasadena, CA with my Maid of Honor one Saturday afternoon, and I’m so glad that we did. We met Susan, who couldn’t have been sweeter. I’m not what you would consider a “petite” girl by any means, and with my bust size I wasn’t sure what we were in for when it came to trying dresses on. I also had the fact that I have scars everywhere from my breast cancer surgeries both from hip to hip, and on my breasts so I had to give Susan a quick rundown of the last couple years of my life so she wasn’t wondering what had happened to me. I have never felt so much love and respect in a retail store in my life. What I thought was going to be a very horribly uncomfortable experience turned into a fabulous one, and within 24 hours, I had purchased the 2nd dress I had tried on. Every time I came for a fitting, or when we came to do bridesmaid dresses the staff could not be sweeter, very attentive, and really cared about what we were looking for and what we needed. -
![Groomzilla]()
Dave Sent on 07/06/2012Accomodating. After asking about a specific dress, they ordered it up without hesitation. Great service, great dress and no problem with dress coming in just as they promised. -
![VANESSA]()
Vanessa Sent on 02/26/2014My appoinment was just last week 2/20. I was a little less than 5 minutes late and was kept waiting for about 15-20 minutes, this is why I didnt give them 5 stars for Responsiveness. And I also didnt give them 5 stars for prefessinalism because the girl I checked in with was a bit... unfriendly, to put it nicely.
It turned out great because I started looking at gowns so that by the time that I met my consultant, I was ready to go. She was amazing! She definitely got my vision and made me feel extremely comfortable. This was the third shop I had been to in search of my dream gown and I found it here!
OVERALL
My consultant was great!! I would let you know what her name is but I have a terrible memory for names. I'm giving a great review because I had a terrific experience with my consultant and solely because of her. All the negative comments I'd give about everything I saw wrong with my body was turned into how fortunate I was and how I need to embrace what God has blessed me with. lol! I knew the first dress I tried on was the one and I didnt want to take it off!! But I still tried on about 5 other gowns. & at the end of it all I tried on my favorite 2 one more time. Through everything, she was patient, friendly, comforting, enthusiastic. Nice touch was serving my guest and I champagne to celebrate having said "Yes to the dress!" Plus took a hundred and one pictures of us toasting on 5 different phones. lol! (you know girls!) It is a beautiful location with gorgeous gowns and an amazing experience! :) No regrets... So far! I have 10 weeks before my dress arrives. lol! -
![Tara]()
Tara Sent on 07/07/2015I purchased my Essence of Australia wedding dress at Panache in Pasadena, and I was very happy with the service I received. I was able to buy the floor sample as-is for a large discount, and the seamstress did an amazing job of tailoring the dress to my figure. The majority of the dresses in the shop are very expensive, but they were able to work with my budget, which was great. -
![GTezzo]()
Grace Sent on 12/06/2018I love Panache!
This bridal salon was great. For one, it smells AMAZING. More importantly the staff was so helpful and helped me find my dream dress. The only thing I wasn't crazy about was that they only let you take a photo in a couple of the dresses (your top choices) rather than all of them. -
![Rachel]()
Rachel Sent on 06/08/2011Overall, I liked my dress and how the alterations turned out. I did, however, get to my alteration appointment (the 2nd one) to see that the dress was not altered. They suggested I wait around for an hour! who has that kind of time? so I opted to come back. If you are going to do alterations, give yourself ample time because Panache only has appointments on mondays and Thursdays and they are VERY busy with only one person doing that. Otherwise, it was a very pleasant experience dealing with the people there. -
![Kellie]()
Kellie Sent on 08/16/2020Beautiful Dress, subpar alterations
I found my beautiful wedding dress at Panache Beverly Hills, which was a super fun experience. The consultants do a great job at finding the right dress for you in your price range and are very friendly and kind.
My dress was transferred to the Costa Mesa location for alterations. My service here was a little bit shaky because they had a seamstress quit. My first fitting went well, but when I came in for my "second fitting" not a single alteration was completed. For my third and final fitting, the seamstress who did the work did not come out to confirm the fit and height of the dress (which is hard for brides to tell when they're standing on the podium). I had a consultant help me into and out of the dress. Sadly, the dress was several inches too long on my wedding day which made it incredibly hard to walk in. I should add that my dress does not have many layers to it at all, did not need bra cups installed, and needed very minimal alterations yet I still had to pay for the same alterations package that someone with a huge ballgown would have to pay. They brought the dress out to me with a loose button and strings hanging out too. Quite the letdown after I had such a great experience buying my beautiful dress here.
In a nutshell, if you're looking for your beautiful dream dress I would DEFINITELY check this place out. However, take the dress elsewhere for alterations or pay very close attention to detail if you have them alter it. -
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![Adele]()
Adele Sent on 08/18/2015After having a truly unsuccessful experience at another bridal salon, I found Panache based on my favorite designers website. I booked my appointment way in advance because I was coming from out of town. When I got there I was received by very friendly staff. They allowed us to look around after first showing us which racks had my price point. One of the sales ladies prefaced this experience by saying, they know my budget and will not pull dresses above that. However if YOU find a gown that is over your budget feel free to try it on. We pulled a bunch of gowns and none of them fit. The sample sizes are a few sizes to small. I got very discouraged and started to tear up. This was the same experience I had at the other salon. I ending up only trying on two dresses (one a corseted ball gown). The dress I really wanted to try on I was only able to experience it on the mannequin. I almost had tears, but I couldn't try it on. The consultant at that place had an "oh well" attitude. At Panache, the consultant really tried to make me feel better and tell me to not be discouraged we will find you dress. She really seemed to care. Unfortunately, the dress I was in love with was again not in my size, but I was able to try on more than two dresses this time. After seeing some failed silhouettes the consultant had the idea of having me try on a dress with the similar fit just to see if I like the silhouette, which the previous consultant never thought of doing. After that, I realized the dress I feel in love with was the dress for me. I'm going to order it in blind faith when I get back home. I really enjoyed my experience and would recommend this bridal salon to anyone. -
![Bo An]()
Bo An Sent on 12/10/2019Dress Was Pretty, Don’t Use their Service
They definitely have lots of choices, and the store is beautiful. And I picked my dream dress on my first visit, although the size was too big for me. And it was on sale. And then they took my measurements, I paid 800 dollars for them to tailer and clean it up. Everything was fine till here. Second time I went in. The dress went from too big to too small. So they needed to keep working on it. The 3rd time I went in. The dress stayed the same condition with the second time. Then I was told the one who worked on my dress before left, and nobody did anything about my dress. And nobody called me before I went in. At the end of the day, they assigned someone new to work with me. And on the 4th time, it’s finally right. To be honest, I expected better service since I thought it’s Panache in Beverly Hills, and the service fee was not low. And after the experience, I can say for sure I’d get better, at least not less professional and faster service for way less money. I recommend to buy your dress from them, just don’t use their service. -
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![Lauren]()
Lauren Sent on 08/17/2019Go somewhere else for alterations
This review is for alterations only as I bought my dress through the Panache Pasadena store (so my review of that part of the process is on their page). I opted to transfer my dress to the Beverly Hills store for alterations since it was closer to where I lived.
My dress arrived in late March 2019 (over 3 months late) after ordering in July 2018 from Panache Pasadena. I scheduled my first fitting at Panache Beverly Hills as soon as possible early April 2019 as I had massive alterations I wanted to the dress and knew they'd need as much time as possible to get them done for my June 22nd wedding.
I'd been recommended by the Pasadena store to request Nidia to do my alterations, so I requested her when I called the BH store. For some reason, they ignored my request and put me with Diana. They told me she was wonderful. I listened to them.
Diana seemed nice and to know what she was doing. When I met with her that first time, I told her I wanted to add extensive beading to the dress (which initially had no beads), I brought example beads (I said pearl beads only, no sequins, no crystals) with me and showed her 5 pictures of how I wanted the beads to be put on the dress (I had pictures of other wedding dresses with beads woven into the lace in a way I liked), I also told her I wanted fabric covered buttons down the back and spaghetti straps with beads.
Diana seemed overwhelmed. She told me she could not have the dress done in time for my June 22nd wedding (keep in mind it's the beginning of April). I asked to talk to the manager (Megan) because my dress was 3 months late, which was Panache Pasadena's fault, and I wanted my alterations completed. Megan called the Pasadena store and after hearing the story, agreed they'd find a way to get my alterations done in time. Megan listened to all the changes I wanted to the dress, quoted a price, we agreed and paid.
Diana asked to schedule the next appointment in mid-May. I thought WOAH I'm not going to be able to see the work you're doing for that long with all of the changes, but she assured me because she had so much work to do to my dress she needed that much time. She promised to send photos when she started the beading work so I could approve it.
Fast forward May 2019 (1.5 months from my wedding)
We go to my fitting. I've not heard ANYTHING from the store, no photos to approve, nothing, so I'm nervous. The dress comes out and there is NO BEADING AT ALL. In 1.5 months since my first fitting, Diana has only made basic alterations to my dress, cut the hem, worked on bustle, adjusted bodice size. She tries to assure me, she needed to get the sizing right before she started the custom beading or she'd have to restart her work. I don't really understand since I assume she could have started beading the middle of the dress where no changes were being made?? But I concede and say okay because she promises to get the dress done in time. She also promises to send me pictures of the work. We schedule my next fitting for the week of June 10-14th. I'm supposed to be picking up my final dress that day since my wedding is June 22nd.
Fast forward to June 6th 2019 (16 days before my wedding)
I have heard NOTHING from the store. I've been sent no photos and am now minorly freaking out. What does this beading I paid so much for look like?? I call the store and insist they send me photos. I get emailed photos. THEY ARE TERRIBLE. In spite of asking for pearl beads only that go around the edges of the lace in dots. I have sequins and crystals and stripes of beads clearly rushed onto the dress. I call and they agree to have me come in the next morning to discuss and fix the situation.
June 7th 2019 (15 days before my wedding)
I get to see the dress in person and it is WORSE than the pictures. There are more sequins and crystals and in place of the fabric covered buttons I requested are huge crystal buttons down the back of the dress. I'm in shock. I can't believe this is happening. Diana tries to tell me how much more expensive the beads she added were than what I wanted. I tell her I don't care. I asked for what I wanted and I don't like how this looks. Megan, the manager, thank god she was there, shoo-ed Diana away and apologized. She remembered and had notes on what I'd asked for and didn't know why Diana hadn't listened. She promised they would get the dress fixed and exactly the way I wanted it. We went through my example photos that I'd showed them in April and talked it through. Megan assures me they'll have the dress perfect and reschedules my pickup of the dress for June 17th (5 days before my wedding), but she promises to send photos before of the beading for my approval. Keep in mind, I still haven't even seen the straps I asked to be made for my dress either.
June 12th (10 days before my wedding)
Megan sends pictures of my dress and WOW it's looking so gorgeous. The beading is great, I'm happy. She didn't send pictures of the back of the dress, which I find weird, so I ask for photos.
June 14th (8 days before my wedding)
I finally get those June 14th and see while they fixed the fabric covered buttons, there is still NO beading on the back at all. They are supposed to have it done and covered in beads in 3 days? That's weird? But okay they promised to have it done.
June 15th (7 days/one week before my wedding)
Megan calls me at 2pm in the afternoon to tell me that Panache has "run out of beads" for my dress and that they need ME to go buy them beads and that they won't be able to have my dress done in time for my Monday pickup since they don't have the beads. She asked if I'd be okay getting my dress on Thursday (2 days before my wedding).
I am naturally furious. What do you mean I need to go pick up the beads? She said that Diana had only used beads that I'd given her as examples at my first fitting (back in April). I tell Megan that Diana used multiple types of beads and not all were ones I'd given her. Megan said well they're out of all of the beads both the kinds I'd given Diana and those she'd bought herself and Megan said that I'd need to go personally buy both types of beads OR Megan would charge me the cost of the beads PLUS the cost of sending someone from Panache to go buy the beads. HOW DISGUSTING IS THAT? I've spent thousands of dollars on a dress and alterations that you've completely stressed me out over and fucked up and you are now going to charge me more over another fuck up on your part??? How do you NOT realize you're going to run out of beads? How did you not tell me sooner??
I ask Megan if I can somehow get you the beads today (Saturday) before Panache closes, can you still get me my dress on Monday. She says yes. I ask her to send me pictures of the bead bags (that had the bead description/color/size/etc.) so I can match the bead. She tells me they NO LONGER HAVE THEM. How the hell am I supposed to get you the same beads then?? She sends me pictures of the beads.
All of the bead stores downtown close at 2pm on Saturday and don't reopen until Monday at 8am, so I was screwed. I jumped in my car and rushed to 3 bead stores in LA that were still open and bought every similar bead I could find to the ones in the photos Megan had sent me. I rush to Panache and meet my parents there. Diana is not there, but Megan is there with the head of alterations (I can't remember her name).
I'm sweaty from freaking out and running all over LA to try to find beads before Panache closed. I hand over the beads and the alterations manager tells me none of them match and that they will not work. I somehow don't cry, but the alteration manager (who I'd never met until now) then proceeds to tell me "this is not a big deal, this is just a dress." Lady, this is your job. You had one job to do that I paid a lot for, not cool.
I insist on trying on the dress even though I'm gross because hey, this is now my last chance to see if it actually fits right and what the beads that are on it look like on me. I try it on, and what do you know, they still haven't made me straps yet for the dress?? They take measurements on the straps and promise to have them and the beads done by the time I pick up the dress. We agree that Panache will go buy the rest of the beads for the dress on Monday morning when the beads store open. After the discussion, Megan has the audacity to charge me $50 for the cost of the beads they're planning to buy. REALLY??? So awful, but we pay and don't make a fuss because at this point, I just want my dress done.
We agree they will have the dress done Tuesday night (one day late - 4 days before my wedding) because even though she asked for me to pick it up Thursday, I said that I can't because like most people having a wedding, I have like a million appointments, nails, eyebrows, hair, etc, and I can't be worrying about getting to Beverly Hills to pick up my dress that close to my wedding.
I pick up the dress Tuesday night and thankfully it's near perfect (a couple of loose beads but what do I expect when they rushed everything so much).
Also, after the whole saga they told me Diana had quit and they were behind on everyone's dresses because she'd had 5 dresses for weddings my weekend. (No wonder she quit when they gave her WAY too much work).
Save yourself a headache and do your alterations elsewhere. If you do choose to use them, LIE ABOUT YOUR WEDDING DATE. Seriously, say it is 2 months before it is.
I'm giving 2 stars instead of 1 because Megan was pretty good at customer service (other than the insisting on $50 for the beads which was super tacky and really awful) and because my dress in its finished product was 99% what I wanted other than loose beads. -
![Teah]()
Teah Sent on 09/20/2021Go anywhere but here
BEWARE!!! They will do anything to get your money, then once they have it will treat you like dirt. They will tell you yes of course we can do that, whatever you want. Then tell you they can’t, the designer won't do that, and of course, there are absolutely no refunds so once they have you locked in be prepared to be disappointed and let down. If you try to do any custom work with them don’t expect a first-class experience with up-to-date methods, instead, you will receive useless scribbles. If you hear the name Minette run as fast as you can in the other direction. I ended up not having a wedding dress for my wedding because of Minette, she is heartless. I tried to contact the owner multiple times regarding my issues leaving messages to the associates answering the phones but of course, never received a callback. Don’t risk it, go somewhere else. $7,167.74 dollars flushed down the drain because what good does a credit do at a bridal store AFTER your wedding!? A once-in-a-lifetime experience I had looked forward to all of my life was ruined by Panache. These people don’t care about you or your special day.
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