Bluebird Bridal Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
37 reviews
Recommended by 92% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.6 out of 5 rating4.6
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Value 4.7 out of 5 rating4.7
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Flexibility 4.6 out of 5 rating4.6
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User photos
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Cheyenne Sent on 10/10/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience
The ladies at Bluebird made the dress shopping process so easy. They were very informative and pleasant to deal with. Great communication and wonderful service. -
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Amber Sent on 02/19/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!l service!
Staff was incredible and dresses were gorgeous & reasonably priced -
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Laura Sent on 02/17/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Go here!!!
SUCH an amazing bridal shop and Danielle was an incredible associate! I came with a crowd (my mom, two bridesmaids, and my planner from Color Me Glitter), and I had no idea what I wanted. Danielle made me feel so comfortable, especially helping me change in and out of dresses. She listened carefully at what I liked and didn’t like about dresses - and ended up being the one to pull the dress I chose! She also gave incredible advice about picking a dress - how it would feel sitting, how alterations may look, and to make sure I love the way it looks in pictures.
Note: Definitely consult with a tailor about alterations or bustle options and pricing. They’re a bridal shop, so they’re aware of what’s possible, but it’s on the alterations team to understand the intricate details!-
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+2 photos
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Samantha Sent on 12/11/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing company and employees!
I would rate Bluebird Bridal 100 stars if I could! I found the dress from the specific designer I wanted, Bluebird Bridal was the closest bridal shop to me (I live in VA) that carried the designer. I contacted them and they informed me they did in fact carry the designer but didn't have the exact dress I wanted. They let me know they could specifically order it for me and once it arrived to them, they would ship it right to me. I can't recommend Bluebird Bridal enough. They were so nice and professional throughout the whole process. They made my dream dress come true. Thank you so much Bluebird Bridal!-
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+2 photos
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Beckettastic Sent on 10/25/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What lovely dresses and even more lovely staff!
I’m sure I wasn’t the first or last person to say that I felt like a princess trying on all the beautiful gowns in this boutique, but I got to also feel like I was surrounded by very knowledgeable friends while doing it.
On my first visit and each one after, I felt like I was returning to old friends. Ms. Lexi went the extra mile when it came to my try-on. While I appreciated the compliments, what helped me more is that she would say WHAT she liked or make suggestions for what to look for in another dress. I had a mostly digital entourage, so I was very appreciative of the extra help and opinions. Please come by and meet this fabulous team if you're in the area and in need of any wedding clothes! They have a beautiful selection and the whole team is really great about setting you up for success!-
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+6 photos
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Karoline Sent on 04/23/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely Amazing!
The ladies at Bluebird Bridal are fabulous! Danielle really took the time to get to know me and what I was looking for in a wedding dress. The appointment was so much fun and I ended up finding the perfect dress! I cannot recommend Bluebird Bridal enough - even if you’re a bride on a budget - they have something for everyone. Don’t miss out on this wonderful dress shop!-
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+2 photos
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Lesley Sent on 10/19/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great people, great energy, beautiful gowns!
Erin is so amazing to work with! She has such a great energy that both excites you and makes you feel confident. You can tell that she understands the wedding industry, beyond gowns, so I totally trust her judgment on all things bridal. She recommended the caterer that we ended up using, and everyone loved the food! Anyway, I went to nearly every boutique in the area and tried on probably 100 gowns. I bought from Erin, though - she had the style that I was looking for (A-line, some straps, flowy, no tulle, and most of all - comfortable). She also had some jewelry and mother-of-the-bride gowns. She was just such a pleasure to work with. And I loved my gown! -
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Lex L. Sent on 09/14/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love love love!
LOVE this shop! Their customer service is AMAZING! They are wonderful people and you can tell how happy and uplifting they all are. We had an amazing time shopping and finding the perfect dress!! Thanks so much ladies! -
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Sara Sent on 08/28/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional, personalized, and trustworthy
My experience at Bluebird Bridal was exceptional. If Google would let me give them 100 stars, I would! I cannot recommend highly enough! I think all brides in the surrounding Charlotte area (and beyond) should begin and end their wedding dress journey with Bluebird. Their selection of gowns is dreamy and versatile, and I think that there is something for every type of bride and for every budget at their boutique. I even got a little white dress from them too! Their knowledge, expertise, compassion, and professionalism simply cannot be beaten. They were highly communicative, responsive, and timely. You can tell they care about all of their brides. Follow them on IG! They went above and beyond for me, and I am so grateful that they were able to help me find the perfect dress for me for the big day!
I came to them in a time crunch after my first wedding dress from another boutique was ruined in alterations, less than 2 months out from my wedding date. For any bride who has gone through a major dress mishap so close to their wedding date, you can imagine my stress and worry! Cutting my losses on the first dress and starting from scratch was daunting, but then cue Bluebird Bridal, who gracefully stepped in, gave me realistic, but still gorgeous dress options that fit my budget and my timeline, kept me calm, and held my hand every step of the way. These women rock and are totally adept at what they do. Thank you so much to the entire Bluebird Bridal team!!! -
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Laura Sent on 12/14/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place to find your dream dress!!!
The team at Bluebird Bridal were so helpful, responsive and attentive while I was trying to find my dream dress. Even with all of the COVID craziness they worked hard to make sure I still had a great experience! There were some issues with some of the suits that we ordered with Jim’s Formal Wear through Bluebird, but they helped get it resolved in time for my wedding day. Highly recommend their shop!! -
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Michelle Sent on 11/22/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome experience
Lovely people and excellent service! -
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Haleigh Sent on 09/17/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hands down the best!
After going to several other shops looking for my dress- I found the one at Bluebird! They truly kept my wishes at the heart of the appointment. -
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Anika Sent on 04/05/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing boutique
The staff was professional and helped me find my perfect dress. We had a great experience. -
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Catherine Sent on 01/03/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Would highly recommend!
As an out of town bride, I did a lot of research before heading to the Charlotte area to try on dresses. I’M SO GLAD I FOUND PAIGE & ELLIOT! This was by far my favorite place I visited and I was so happy to find my dress here! The staff was super helpful & the girl who was helping me, Emily, ended up picking out the dress that I said yes to. Everything about this place is professional & stylish! -
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Jordan Sent on 09/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Dress!!
Paige and Elliott were amazing for finding my wedding dress. They made us feel so welcome and special and helped make the day as accommodating as possible. They got my dress in early and in plenty of time for my big day! They always greeted me with a smile and amazing attitude and made the whole process even better. I felt like a princess on my wedding day and I have Paige and Elliott to thank!-
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+3 photos
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Melissa Sent on 08/31/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best experience ever!
I found my dress today! Highly
Recommend- I called last minute and they let me come in. My mom and sister had come in from out of town to shop with me and we weren’t having any luck. Last minute Paige and Elliot were so helpful and helped me find the perfect dress! They were so much fun during my appointment and made us all feel right at home. I am so excited I found my dress here!! -
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Rebecca Sent on 12/26/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love Paige & Elliot
The ladies at Paige and Elliot made finding my perfect dress an amazing experience. They were professional, friendly and outgoing. They knew how to separate family/friend comments and really pushed for what the bride wanted. I got my dress 10 months pre wedding and never stopped gushing over it. Highly Recommend!!-
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+7 photos
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Amber Sent on 12/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best dress experience
The ladies at Paige & Elliot are so sweet! I had to plan a trip specifically to go dress shopping since I moved out of state, and the shop was very accommodating. Beyond that, they worked with my travel schedule to ensure my dress would be ready for me to pick up on another return trip. I felt like a priority during my entire time in the shop, and didn't feel a single moment of pressure. In fact, I was encouraged to try at other shops to feel confident in my choice if I needed to. I have been thrilled with my dress from the moment I put it on, and I felt like the most beautiful version of me on my wedding day in my lace La Sposa gown. -
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Jessica Sent on 05/29/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The team at Paige and Elliott helped me find the PERFECT dress. They also helped me find someone to do alterations and were able to work within my budget. -
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Stephanie Sent on 04/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went into Paige and Elliott thinking I had already found my dress elsewhere. As soon as I walked in, Ashley greeted me and my family members. She made a point to remember everyone's names. I had the whole salon to myself for my appointment (we went on a Sunday, appt only) which was awesome. Ashley was very attentive and positive. She made sure that the dresses I tried on were within budget. I didn't feel pressured at all during the appointment, which was a relief. I highly recomend Paige and Elliot. The customer service is the best you're going to find and they make sure your day is special! -
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Tameeka Sent on 03/26/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely fell in love with my dress the very first time I went to the boutique. The ladies at Paige & Elliott are professional, welcoming, and makes dress shopping with it all. I received soooooo many complaints on my dress. LOVE, LOVE, Loved it!-
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+3 photos
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Phoebe Sent on 01/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Oh my goodness I had the absolute best experience at Paige and Elliott. My bridesmaids rented out the whole place for a very reasonable price and Danielle went above and beyond to make me feel loved and important. As soon as I walked in, she made sure that the focus was completely on me and put in the effort to help me make a decision. She spent time trying to get to know me and the kind of wedding I wanted to have in order to help me find the dress I wanted. She cared more about me finding the perfect dress than about me buying a dress from then. She encouraged me to not settle and to continue searching until I felt confident in my decision. She provided the most amazing customer service and blew my expectations out of the water. I would advise anyone to go to this place LAST and not first among all the bridal dress shops because it makes every other shop look so bad in comparison. The dresses were so beautifully unique and so reasonably priced! It was just an amazing experience! -
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Tia Sent on 11/21/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is the best!! This was the first bridal boutique I visited, and I purchased one of the first dresses I tried on. I brought my mom, MOH, and two sisters to my appointment. They had space to sit and chat while I picked out dresses and really enjoyed the trendy, modern atmosphere! The staff at Paige and Elliott not only brought dresses to my fitting room but they helped with every part of the process of putting dresses on and taking them off. They let us take pictures and encouraged me to walk around in my favorite dresses so I could really make an informed decision. After I bought my dress, they helped me pick the perfect veil and accessories.
The girls at Paige and Elliot made an overwhelming experience so fun and manageable, and I'll always be grateful!! -
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Mallory Sent on 07/24/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best experience I've had wedding dress shopping. Being a professional photographer I really value quality service but also feeling welcomed. Paige and Elliot did both of those things amazingly well. And I found the perfect romantic bohemian dress!!! -
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Kristi Sent on 06/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I ended up finding my gown at a different store, but I've got to say, the selection and customer service at Paige & Elliott is EXCEPTIONAL. First off, the gowns are organized and displayed in such an aesthetically pleasing way, that when you walk in, you feel like you're in every bride's dream. It's been a few months and I'm terrible with names, but we worked with Candace and one other girl, and they were both WONDERFUL. Our appointment started with them taking the time to get to know me, about our big day, and styles that I liked, didn't like, and wanted to try. They let me wander around and pick out a few, and then threw a few of their recommendations in as well - and let me tell you, they do a great job of reading you and your style and bringing out great selections. I ended up going back a few weeks later to try on a style I'd seen online as well, and the service was the same. I love the gown I found at a different store (it was a line they didn't carry), and the service I had there, but I am sad that I didn't get to be a Paige & Elliott bride, because I had such a wonderful shopping experience here. My maid of honor went with me and still raves about the store as well. For brides in the area (and out of the area), I'd HIGHLY recommend shopping at Paige & Elliott. They have a great selection of wedding gowns, accessories, beautiful shoes, getting ready robes, and party favors! You won't be disappointed. -
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Cori Sent on 04/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was nervous about going to my first dress hunting appointment but I am so glad I was introduced to Paige and Elliott!! Not only did I find THE dress but Candace made the whole afternoon an amazing experience that I will always remember. From the moment I walked in I felt completely comfortable and I honestly enjoyed every minute of it! -
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Kim Sent on 04/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had an amazing time picking out my dress and Paige and Elliott! It had come highly recommended by my wedding planner and for a very good reason.
It was super easy to schedule an appointment online. You submit you basic information, date and time you'd like, and they email you back within 24 hours with a confirmation. The day before my appointment, Candace called and left a personal voicemail to confirm.
Upon arrival, my guests and I were given a tour and given a mug full of clothespins to go around the store and tag any dresses I should try. With the sale going on, some dresses were as low as $300! Others ranged from around $700-$2500 at regular price.
I tried on probably close to 15 dresses and Candace was very easy to work with. She assisted in zipping and pinning the dresses, chimed in with helpful hints for alterations, but never once tried to sell us on anything. She was along for the ride just like the rest of us.
I wound up finding my perfect dress here and at a really good price! Candace popped some champagne for us to toast the success and let me stay in the dress as long as I wanted. We had the store completely to ourselves and never once felt rushed or pressured. Checkout was a breeze and I can't wait to see my dress when it arrives in 4 months! -
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Kendall Sent on 03/04/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the absolute best experience at Paige & Elliott when searching for a dress - The ladies were extremely friendly, down to earth, fun, helpful, etc.! :D Do not be afraid to try on all different styles of dresses. I said Yes to the dress at Paige & Elliott! -
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Grace Sent on 02/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love Paige & Elliott and their staff! My experience here was my favorite bridal salon experience. Let me tell you, there is an art to helping a bride into these poofy dresses. Candace was so helpful and attentive in the right way, without being overbearing. The shop is gorgeous and not overwhelming like some. What a great mix of designers at budget friendly prices. I love my dress! -
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Erin Sent on 02/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I've been day dreaming about my dress for over 2 months now and I couldn't be more excited and happy about my final decision. You opening your shop just for me on that rainy Sunday morning was more than I could have ever asked for. You turned my dress shopping experience from a nightmare to a fairy tale. You are one of the most kind people I have ever met and I seriously cannot thank you enough. Wedding planning has been beyond overwhelming but I can rest a little easier knowing that I have the most perfect dress for me.
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Lauren Sent on 02/10/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is a smaller bridal store with only the best dresses at the most affordable price. The customer service is amazing and these ladies are super helpful without being too pushy. I found my dream dress here after looking at 12 other stores in Charlotte and can't wait to wear it on my wedding day! On another note, if you need a wedding planner to help with your big day, Erin Padgett is phenomenal and will do whatever it takes to make your big day PERFECT!!! -
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Cassidy Sent on 02/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When I first started looking for my wedding dress the first place I went was Davids Bridal. My mom, My MOH, who came from out of state, and I went and the entire experience was horrible. Everyone there was less than helpful and uncaring it was like everyone was getting married, that it wasn't special. It was very disheartening. The next day my MOH Summer started calling other places it only took two calls before we were referred here to Paige and Elliot we called and the lady on the phone was more than helpful over the phone I just didn't want to get my hopes up. When we went there we were the only ones there and Candace was so sweet and told me to look around and gave me clothes pins to put on the dresses that I wanted to try. I used ALL of my pins, ALL of their dresses were awesome! Everything was organized, I didn't feel like I was being bombarded with dresses. We all voted on the dresses too. Candace was very helpful with some of out decision making. Also my mom wasn't able to make this trip because she had to work and she was going on a week long vacation the following week, she was very understanding of the situation and told me i could come back anytime with her to try these dresses on again. I never felt rushed at any point of my three visits, I wanted to keep that dress on forever. She even let me go outside with the dress on to see what it would look like in the sunlight. I worked twice with Candace and once with Erin, the owner of Paige and Elliot. Erin was apart of my finally saying yes to the dress. We celebrated with champagne. Erin made it super fun. I am more than excited to have gotten my dress from here. Its a beautiful dress! -
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Carolyn Sent on 02/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you want that personal feel like they have known you forever type place, then you need to stop going to the warehouse type places where you are just a number and go see the ladies at Paige & Elliott Bridal. They were so personable, interacted with all family members and made my daughter feel so special. Thanks again Paige & Elliott for helping my daughter to find her perfect dress. -
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Christine Sent on 09/15/20192.2 out of 5 rating2.2
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Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 5 out of 5 rating5.0
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Flexibility 1 out of 5 rating1.0
Not focused on the customer
My daughter is a curvy girl, she brought several of her friends along for the dress fitting and felt a bit embarrassed about being squeezed into dresses that were several sizes too small for her. When the person helping her found a dress that was too big, I believe she had an emotional reaction to finally being in a dress that fit. The next day, she was in tears because she pick the dress that was nothing that she dreamed of.
I called the very next morning the store was opened and asked them not to place the order. While the owner agreed to cancel the order, she has refused to refund the 50% deposit. She blames her policy that only protects her for the reason she feel entitled to keeping my money even though no dress was ordered.
I have two words of advice, if you are larger than a size 8, this likely isn't the place to look and don't expect the owner to operate in an ethical manner. Her behavior demonstrates she has no concern for the families she is working with.
I'm sure she will respond to this post by saying a business must have policies. Her policies are only designed to enrich her. There is no protection for the consumer. No company should keep money in exchange for nothing. While she did offer an in store credit. That is literally of no value to me as there is nothing I need from a bridal boutique at this point.
I encourage anyone thinking of buying a dress to go do a different store. We ended up buying a dress from Haute and Co and the experience there was hands down a better experience. The host sat down with us, asked personal questions about the venue and the type of style she dreamed about. He was attentive and found many dresses that were options for her. -
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Cassandra Sent on 10/20/20201.2 out of 5 rating1.2-
Quality of service 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
I do not recommend this shop if you are a size 8 or up
This bridal shop really doesn't accommodate for bride's that are a size 8 and up- especially if you are more midsize (10-16). I highly recommend checking out Savvy Bride - they are a lot more accommodating and have a lot more dresses. Also, small note: they didn't have any prosecco and only gave us one glass of wine. Which, isn't a big deal, but it isn't what you imagine while wedding dress shopping. Savvy Bride has flowing champagne/prosecco. lol -
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Robyn Sent on 02/13/20211 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Boycott Bluebird Bridal!
Boycott Bluebird Bridal. ...the nightmare continues. Hopefully you all will remember when I posted about this bridal store and the owner. I am the mom, who cancelled a wedding dress, because my daughters wedding got postponed-cancelled because of Covid. After just 48 hours and numerous calls, the owner answered the phone at 9 am on a Monday morning and the order was processed and she could not cancel. Really...we were just gone to sell. My daughter was hysterical. $489.00 is alot of money.
We waited 5 months to receive a knock off-dress. You would not be able to sell it. When, I picked up the dress on Friday, she would not allow me to inspect the dress. I took it home. Here is what I found, the construction of the dress is very poor quality, the bodice and skirt are not connected, all unfinished seams and edges, several runs in the fabric too, it is dirty, not pressed, the zipper is not sewn in properly.
A mother's instinct is always right! I went over to the store to speak with the owner, she was not there. She quickly called the police to do her bidding of unethical and fraudulent product. I asked her to look at the dress, refund our money, or repair the dress. She said no! The officer was shocked! There were so many things she could of done. One of the emoyees shared with me, that is was a quality control issue. The owner stood her ground, she choose to steal our money, she chose not even to look at the dress, even after I asked the officer if I could post. To all the mom's and brides, please do not take your daughter to this shop or with this shop owner. The officer came to my car and shared with me to take her civil court. Please see pictures below. My daughter is in tear, because she does not want me to have do all the legal agenda. All she had to do, was not lie to the police, say I am sorry, order the real dress, do anything, then being ignorant. So, this is ⚠️warning, please avoid this shop. No compassion, a unethical, fraudulent product. We just filed a claim with state, filed a report, and will file civil complaint too. The bride is suppose to look beautiful not tattered. Just horrible human and store. I wish I could sew.-
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Kelly Sent on 05/16/20180.5 out of 5 rating0.5
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Update: I received a refund for the $239 (months later), but not directly from Paige and Elliott. Luckily, my bank was able to get the funds for me since Erin, the owner, had refused to refund the sales tax I initially paid.
I had a great experience initially ordering my Martina Liana wedding gown. Unfortunately, my experience after that was terrible, and the owner, Erin, still owes me $239.
I ordered my wedding gown custom length, so it would not require a hem. This is a standard process. When it arrived, I tried on my custom gown, and it was over 6" too long. Erin made me uncomfortable by blaming me (for wanting custom length) and the designer, and never took ownership of her mistake (she measured the gown in the wrong place and caused the error). The next day, my mom called to discuss options and Erin offered a refund - we accepted because we were not confident she would fix the issue. I went to P&E to pick up a refund check, and she wrote the check for the amount minus sales tax (this is illegal and tax fraud). Erin said she already paid the sales tax to the government and could not refund it. My mom previously owned a bridal salon and explained to Erin that this isn't true, and the store would get that money back from the government. She refused to refund the tax amount.
I filed a complaint with the BBB, and Erin's response was that she charged me a "re-stocking fee" of $239 - I assume she learned that it was illegal to not refund sales tax and decided to change her wording. Either way she words it, I still paid $239 for her mistake.
Be cautious shopping here - Erin has been a Wedding Planner for awhile, but is new to the bridal gown world. She admitted that she has "growing pains" and unfortunately, I had to pay for one of them. -
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