Occasions by Osteria Reviews
Reviews
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4.0 out of 5 rating
4.0 out of 5 rating
6 reviews
79% recommend it
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![Dianna]()
Dianna Sent on 06/29/2021Excellent & Delicious
Used them to cater our wedding at The Hayloft in the Grove. Excellent Service & Excellent food!!! Bar Service was top notch!!! Would highly recommend them for any occasion!!! -
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![Jill]()
Jill M. Sent on 11/07/2021Food was great!
The food for 150 of our guests tasted just like it did when we went for our tasting, which was very nice. The food was delicious and hot even at a venue without a full kitchen. They also supplied the bartenders who also did a great job. For guests that didn't show, we got meals boxed up to take home. Overall, we were very happy with Alyssa and the team! -
Jenn B. Sent on 10/01/2024
Proceed with caution
Unfortunately this is tough because I would give their food 4 stars, but their bar 1 star. Wedding food is wedding food at the end of the day to all of us. It was hot and flavorful enough, but for the price that they charge I expected more. They are more expensive than Rich’s but will never compare in terms of service and quality.
For example, I expected their staff to check on us during dinner and grab us drinks but our DJ saw that we had only water to toast with for our speeches and went to the bar to grab us cocktails. We ordered the top shelf bar package and at the suggestion of the catering manager we put menus on the bar that were supposed to reflect the inventory and make it easier for guests to decide on their drink. My husband ordered a crown and coke and our poor DJ had to break the news that crown wasn’t available and we had house whiskey. His signature cocktail was supposed to be made with makers mark and we then found out that wasn’t available either. So imagine in the middle of dinner when the bar has already been open for over an hour that we did not have the package that we paid for that we had to fend for ourselves to try and fix the situation. But it was already too late. The owner ran to the liquor store and replaced the missing bottles, but he didn’t display them properly and just threw them in the well so only people knew by word of mouth which was an absolutely poor decision on his part. I didn’t find this out until the day after or I would’ve made an announcement to the guests apologizing to them and acknowledged their egregious mistake.
Funnily enough, the week before the wedding I had a meeting with every single vendor except them. I asked the catering manager if one was necessary and she said no everything is going to be perfect. I trusted her because our communication had been so impeccable during the planning process, but they dropped the ball hard for me. I have no idea how it’s possible to make these mistakes when there was literally a banquet order and a timeline available through them that we set up together.
If you’re considering them, proceed with caution because I would hate for another bride to feel the embarrassment that I feel about printing menus for a top shelf bar and the mixers and then not delivering it. They gave us a marginally small refund for the troubles. Truly no amount of money could replace the shame and disappointment. And what an easy fix it could’ve been if it was noticed before we had to notice it ourselves. It is absolutely baffling that the manager and owner were both on site with a copy of the banquet order and saw the menus on the bar and just didn’t correct their mistake. Truly shady and just an absolute embarrassment. My girlfriend ordered an iced tea and the bartender informed her that it also wasn’t available and she pointed out that it was on the menu and he just kind of shook his head at her. They should’ve removed the menus from the bar if what they had didn’t properly reflect. My final complaint was that they told us it was time to cut the cake and we did but then I looked down and that there was no fork or plate on the dessert table whatsoever so we fed each other with our hands which was not the look I was going for.
They were understaffed and underprepared and I could see it on the staff members faces the entire evening. It was very apparent they were in the weeds at almost all times. Before cocktail hour even began they called my maid of honor multiple times and it was obvious from that moment that they didn’t have it together. This hits hard when your food and bar is your biggest investment of the entire day. All of these mistakes added up to be a myriad of failures and I am sorely disappointed. I will never recommend them and working with them is my only regret of my entire wedding. Every other detail about our wedding was absolutely perfect. Things go wrong at weddings and I completely understand that but when it’s apparent that you don’t care enough to make an easy fix it is truly is mind blowing. Osteria please do better and provide your customers with what they paid for. -
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![Kschieda]()
Kschieda Sent on 10/02/2024Disappointment
Bar was completely unprepared to even begin the event. They did not have the top shelf we paid for except for vodka and then they ran out of vodka in the middle of the wedding. They were given plenty of notice and even menus the day before , but still they were an embarrassment. They tried to get the whiskey mid way but even then they were shady about having it and hid it below the bar instead of displaying. The 30% gratuity they charge up front is a total rip-off.
They refunded some money but the scars run deep when it’s a once in a lifetime
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