Osborne's, Inc. Reviews

Reviews

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• Tina M. Sent on 04/01/2019
  5 out of 5 rating

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  Perseverance

  I truly enjoyed Mrs. Donna. She is an amazing chief! If you want great food this is the place to secure. The employees were equally amazing and very friendly. I have read the negative reviews but maybe I can shed honest enlightenment. I will begin by stating I am not related to the owners nor do I have any investment into their business. Terry, the one that is receiving all of the negative reviews, do require a lot of love when working with her. However, she will do what you ask her to do. If you are passive with her your vision for your event will be destroyed. Bottom line: she has her vision and you have your vision. She tends to lose sight of that in trying to make things nice for the client. She is very plain and straight forward in communicating with the client. Yes, she is easily irritated with client decor changes but in the end if you are firm you will be pleased. I kept praying that God will help me to show her the love of Christ and He did. By the end of the night we were all smiles. My suggestion to anyone who would like to book this venue please do so. However, sit down with Terry the week before and layout your vision to her ahead of time. Listen to what she suggest in regards to logistics but in the end be firm in your final decision. Donna is amazing to work with and with much love Terry is as well. All of us are different and to be honest difficult at times. The good outweighs the bad. I would still go back and prayerfully win Terry over.

  I truly enjoyed Mrs. Donna. She is an amazing chief! If you want great food this is the place to secure. The employees were equally amazing and very friendly. I have read the negative reviews but maybe I can shed honest enlightenment. I will begin by stating I am not related to the owners nor do I have any investment into their business. Terry, the one that is receiving all of the negative reviews, do require a lot of love when working with her. However, she will do what you ask her to do. If you are passive with her your vision for your event will be destroyed. Bottom line: she has her vision and you have your vision. She tends to lose sight of that in trying to make things nice for the client. She is very plain and straight forward in communicating with the client. Yes, she is easily irritated with client decor changes but in the end if you are firm you will be pleased. I kept praying that God will help me to show her the love of Christ and He did. By the end of the night we were all smiles. My suggestion to anyone who would like to book this venue please do so. However, sit down with Terry the week before and layout your vision to her ahead of time. Listen to what she suggest in regards to logistics but in the end be firm in your final decision. Donna is amazing to work with and with much love Terry is as well. All of us are different and to be honest difficult at times. The good outweighs the bad. I would still go back and prayerfully win Terry over.

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• Kate Sent on 04/26/2015
  5 out of 5 rating

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  The decorations were AMAZING! Service was IMPECABLE! And the food was DELICIOUS!! If you want a perfect rehearsal with no problems or hiccups- then Osbornes is the place for you!! You will not regret it!!!

  The decorations were AMAZING! Service was IMPECABLE! And the food was DELICIOUS!! If you want a perfect rehearsal with no problems or hiccups- then Osbornes is the place for you!! You will not regret it!!!
• Joy Sent on 08/26/2012
  5 out of 5 rating

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  My husband and I would highly recommend Osbornes in Florence, SC, for any type of event, but especially for a wedding reception. Our oldest daughter was married October 2011 and thanks to Osbornes we were able to enjoy every moment of the evening. We are both pastor's children and have sang and taken part in many weddings over the years and know the hard work that goes into a successful wedding reception. I can honestly say that thanks to Terri, I, as Mother of the Bride, was able to enjoy every single moment of the evening. As if that wasn't enough, before I was able to say goodbye to my last guest, Terri already had my car loaded with the gifts and had everything in order so that we could go home and relax. I never dreamed it would be so stressless! The venue was absolutely beautiful and to our taste, the food was amazing, and the Osborne sisters kept everything on schedule so that my daughter and son-in-law were able to leave at a reasonable time. I cannot think the Osborne family enough for making my daughter's wedding so successful and also giving my husband and myself such peace of mind. We never dreamed we would be able to afford a reception like we were able to give our daughter thanks to Osbornes.
  
  Chris & Joy Potter

  My husband and I would highly recommend Osbornes in Florence, SC, for any type of event, but especially for a wedding reception. Our oldest daughter was married October 2011 and thanks to Osbornes we were able to enjoy every moment of the evening. We are both pastor's children and have sang and taken part in many weddings over the years and know the hard work that goes into a successful wedding reception. I can honestly say that thanks to Terri, I, as Mother of the Bride, was able to enjoy every single moment of the evening. As if that wasn't enough, before I was able to say goodbye to my last guest, Terri already had my car loaded with the gifts and had everything in order so that we could go home and relax. I never dreamed it would be so stressless! The venue was absolutely beautiful and to our taste, the food was amazing, and the Osborne sisters kept everything on schedule so that my daughter and son-in-law were able to leave at a reasonable time. I cannot think the Osborne family enough for making my daughter's wedding so successful and also giving my husband and myself such peace of mind. We never dreamed we would be able to afford a reception like we were able to give our daughter thanks to Osbornes.
  
  Chris & Joy Potter
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• Jessi Sent on 10/05/2008
  4.8 out of 5 rating

  4.8
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  Osborne's is run by three sisters, and they are great with weddings and receptions. I only had my reception here, but it couldn't have been more perfect. They took care of everything, and wanted me to only enjoy my party. The food, decorations, service, atmosphere and everything else were fabulous. They were a little hard to get in touch with at the beginning, but they more than made up for it later.

  Osborne's is run by three sisters, and they are great with weddings and receptions. I only had my reception here, but it couldn't have been more perfect. They took care of everything, and wanted me to only enjoy my party. The food, decorations, service, atmosphere and everything else were fabulous. They were a little hard to get in touch with at the beginning, but they more than made up for it later.
• Logan Sent on 06/03/2012
  4.6 out of 5 rating

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  I cannot say enough good things about the sisters that run Osborne's. My husband and I had our wedding and reception at their facility back in March and this place really made the day for us. I loved the decorations and food which everyone attending found quite good. The dance floor seemed a bit small so only invite people you like, as things will be intimate. Other than that minor complaint, I would highly recommend Osborne's to any couple planning their big day. The owner can be a bit aggressive but it felt like she was on my side. One of my sisters had a complaint that she was a bit pushy when we were set to leave at 11pm but my husband and I were off on our honeymoon and she cannot keep the place open forever you know.
  
  I was somewhat tempted by the negative reviews about the facility and the "boss lady," Mrs. Snowden to have my wedding and reception elsewhere. I let my better senses prevail and researched the facility a bit further and found that the most negative reviews did not even come from people who paid for the service in the first place. In fact, it was a vendor named jade for the most part.

  I cannot say enough good things about the sisters that run Osborne's. My husband and I had our wedding and reception at their facility back in March and this place really made the day for us. I loved the decorations and food which everyone attending found quite good. The dance floor seemed a bit small so only invite people you like, as things will be intimate. Other than that minor complaint, I would highly recommend Osborne's to any couple planning their big day. The owner can be a bit aggressive but it felt like she was on my side. One of my sisters had a complaint that she was a bit pushy when we were set to leave at 11pm but my husband and I were off on our honeymoon and she cannot keep the place open forever you know.
  
  I was somewhat tempted by the negative reviews about the facility and the "boss lady," Mrs. Snowden to have my wedding and reception elsewhere. I let my better senses prevail and researched the facility a bit further and found that the most negative reviews did not even come from people who paid for the service in the first place. In fact, it was a vendor named jade for the most part.
• Odessa Sent on 10/05/2018
  1.1 out of 5 rating

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  In spite of the reviews I decided to have my wedding/reception there.. Donna was the first person I connected with.. My first impression of her I felt that she was representing the Osborne's name, and she assured me that I made the best choice, then we met her sister Terri... Everything I implemented in my dream wedding she tore down!! Terri constantly pluck the nerves of the groom, my ENTIRE wedding party (Pastor included), as well as the bride(myself)! After signing the contract months prior to our event, it was two weeks prior to my event that Terri then started to tell me what I cannot have on my wedding day... I have no problem following rules but it should have been implemented in the contract, not after I've paid the florist ect. IN FULL!! I have concluded that Donna is placed in the beginning of any bookings to get the business, but once you sign that contract she then places Terri (the owner from HELL) to seek, kill, and deatroy your dreams if you're planning a wedding. I struggled to grade my experience with 2 stars but the venue is a beautiful place. In closing osborne's is truly a beautiful venue for any elegant event if you can put up with the poor service rendered by Terri AND pay your money, then I guest it's the place for you. Throughout this whole process Terri always ends her arrogant comments with "This is not my first rodeo" but trust and believe that after my experience there, this will be my last one with Osborne's... Unless Terri retires or something

  In spite of the reviews I decided to have my wedding/reception there.. Donna was the first person I connected with.. My first impression of her I felt that she was representing the Osborne's name, and she assured me that I made the best choice, then we met her sister Terri... Everything I implemented in my dream wedding she tore down!! Terri constantly pluck the nerves of the groom, my ENTIRE wedding party (Pastor included), as well as the bride(myself)! After signing the contract months prior to our event, it was two weeks prior to my event that Terri then started to tell me what I cannot have on my wedding day... I have no problem following rules but it should have been implemented in the contract, not after I've paid the florist ect. IN FULL!! I have concluded that Donna is placed in the beginning of any bookings to get the business, but once you sign that contract she then places Terri (the owner from HELL) to seek, kill, and deatroy your dreams if you're planning a wedding. I struggled to grade my experience with 2 stars but the venue is a beautiful place. In closing osborne's is truly a beautiful venue for any elegant event if you can put up with the poor service rendered by Terri AND pay your money, then I guest it's the place for you. Throughout this whole process Terri always ends her arrogant comments with "This is not my first rodeo" but trust and believe that after my experience there, this will be my last one with Osborne's... Unless Terri retires or something
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  User2021659 Sent on 01/24/2015
  1 out of 5 rating

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  My sister and brother-in-law had their wedding reception here and it was the worst experience ever. I would not recommend this place to my worst enemy. The woman who owns and runs it was one of the rudest people I have ever met and was rude to many of the guests who were present. The only person who she treated properly was my mother-in-law, who of course was paying for the evening. She smacked my 13 year old sons hand as he went through the buffet line and reached for a roll without using the tongs. She even threatened to throw my 4 year old nephew out of the reception. She told my husband's cousin and her family that they were not allowed to wear their coats upstairs, and if they wanted to eat, they needed to remove their coats before going upstairs. Mind you, it was a cold winter night, and the doors downstairs had been constantly opened with guests entering. I could go on and on and on. If anyone books this venue, they are crazy!

  My sister and brother-in-law had their wedding reception here and it was the worst experience ever. I would not recommend this place to my worst enemy. The woman who owns and runs it was one of the rudest people I have ever met and was rude to many of the guests who were present. The only person who she treated properly was my mother-in-law, who of course was paying for the evening. She smacked my 13 year old sons hand as he went through the buffet line and reached for a roll without using the tongs. She even threatened to throw my 4 year old nephew out of the reception. She told my husband's cousin and her family that they were not allowed to wear their coats upstairs, and if they wanted to eat, they needed to remove their coats before going upstairs. Mind you, it was a cold winter night, and the doors downstairs had been constantly opened with guests entering. I could go on and on and on. If anyone books this venue, they are crazy!
• M Sent on 04/22/2010
  0.7 out of 5 rating

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  I went to a wedding at this facility last Saturday April 16th. Let me tell you the good things about this place:
  
  1. The place is clean and very well maintained
  2. The reception area was very beautiful
  3. The food was good. Not great. Although, other guests were very happy with the food.
  
  Now, let me tell you the low points of the evening:
  
  1. If you enjoy someone to boss you around the whole night and tell you what you can and cannot do, then this is not a low point for you! The owner/wedding coordinator was very rude. She rushed the whole event from the ceremony until the very end. The ceremony started promptly at 5pm. There was no taking into account that people may get lost and may arrive late. Some of the guests arrived 5 minutes later and she was not going to allow people to go into the room where the ceremony was taking place. So, that was the beginning of the nightmare.
  2. Once the ceremony was finished, the owner basically demanded that people to go upstairs where the reception was going to take place. There was no direction as to what the guests were to do once upstairs. I understand that the owner was under a lot of stressed but the guests should not have been made aware of this.
  
  3. Once the bride and groom were introduced and started their "first dance" the owner stopped them from dancing and ran up to the DJ and put her finger up and said "No" really loud so all the guests could hear her. She went up to the bride and groom and told them that they were not going to dance until all the events were complete (i.e. eating dinner, cutting the cake, toast, etc.). In my opinion, she should have accomodated the fact that she may have been off her "order of events." She made the bride feel so bad about wanting to dance with her new husband.
  
  4. When the toast started. The father spoke, followed by bestman. When it was time for the maid of honor to speak, the owner said to her "ok, hurry up, say kiss kiss and you love them." Who in the world rushes someone like that? The maid of honor decided not to say anything and started crying.
  
  5. When the dancing started, the lights were on so bright that it really turned off the ambience. So, some of the guests asked if the lights could be turned down. She yelled "no, that is was a liability issue." I have been to many weddings and never have they left the lights all the way up. So, some of the guests went and turned them down and she yelled in their faces and made a big deal about it.
  
  6. The place was very COLD. The owner didn't want to fix that. Probably because she was hot running around the place.
  
  7. Promptly at 11 pm, she told everyone that the party was over and we all had to go downstairs to say goodbye to the bride.
  
  8. Upstairs, the bride and groom was saying goodbye to their immediate family. It was at this time that the maid of honor came downstairs crying because the owner told her that she could say goodbye downstairs. May I mention, that the maid of honor is HER SISTER!
  
  9. This lady was a NAZI! The only reason she still has a prosperous business is because in Florence this is one of the only places you can have a wedding. There are other places, but there is somewhat of a monopoly in Florence.
  
  10. My suggestion is to shop around! Not worth it for the price! Very expensive place. Don't even have alcohol here because she charges way too much to even bring it in yourself!
  
  11. It really could have been a nice event if the owner was more assertive and actually NICE. She is in the wrong field of practice. She really needs to work behind a computer because she had absolutely no interpersonal skills. Let alone customer service.
  12. The experience was so awful that all the great things about it was pretty much null and void.
  
  DO NOT GO TO THIS PLACE! IF YOU DO, HIRE A WEDDING COORDINATOR AND DON'T USE HER TO DO THE WORK!
  

  I went to a wedding at this facility last Saturday April 16th. Let me tell you the good things about this place:
  
  1. The place is clean and very well maintained
  2. The reception area was very beautiful
  3. The food was good. Not great. Although, other guests were very happy with the food.
  
  Now, let me tell you the low points of the evening:
  
  1. If you enjoy someone to boss you around the whole night and tell you what you can and cannot do, then this is not a low point for you! The owner/wedding coordinator was very rude. She rushed the whole event from the ceremony until the very end. The ceremony started promptly at 5pm. There was no taking into account that people may get lost and may arrive late. Some of the guests arrived 5 minutes later and she was not going to allow people to go into the room where the ceremony was taking place. So, that was the beginning of the nightmare.
  2. Once the ceremony was finished, the owner basically demanded that people to go upstairs where the reception was going to take place. There was no direction as to what the guests were to do once upstairs. I understand that the owner was under a lot of stressed but the guests should not have been made aware of this.
  
  3. Once the bride and groom were introduced and started their "first dance" the owner stopped them from dancing and ran up to the DJ and put her finger up and said "No" really loud so all the guests could hear her. She went up to the bride and groom and told them that they were not going to dance until all the events were complete (i.e. eating dinner, cutting the cake, toast, etc.). In my opinion, she should have accomodated the fact that she may have been off her "order of events." She made the bride feel so bad about wanting to dance with her new husband.
  
  4. When the toast started. The father spoke, followed by bestman. When it was time for the maid of honor to speak, the owner said to her "ok, hurry up, say kiss kiss and you love them." Who in the world rushes someone like that? The maid of honor decided not to say anything and started crying.
  
  5. When the dancing started, the lights were on so bright that it really turned off the ambience. So, some of the guests asked if the lights could be turned down. She yelled "no, that is was a liability issue." I have been to many weddings and never have they left the lights all the way up. So, some of the guests went and turned them down and she yelled in their faces and made a big deal about it.
  
  6. The place was very COLD. The owner didn't want to fix that. Probably because she was hot running around the place.
  
  7. Promptly at 11 pm, she told everyone that the party was over and we all had to go downstairs to say goodbye to the bride.
  
  8. Upstairs, the bride and groom was saying goodbye to their immediate family. It was at this time that the maid of honor came downstairs crying because the owner told her that she could say goodbye downstairs. May I mention, that the maid of honor is HER SISTER!
  
  9. This lady was a NAZI! The only reason she still has a prosperous business is because in Florence this is one of the only places you can have a wedding. There are other places, but there is somewhat of a monopoly in Florence.
  
  10. My suggestion is to shop around! Not worth it for the price! Very expensive place. Don't even have alcohol here because she charges way too much to even bring it in yourself!
  
  11. It really could have been a nice event if the owner was more assertive and actually NICE. She is in the wrong field of practice. She really needs to work behind a computer because she had absolutely no interpersonal skills. Let alone customer service.
  12. The experience was so awful that all the great things about it was pretty much null and void.
  
  DO NOT GO TO THIS PLACE! IF YOU DO, HIRE A WEDDING COORDINATOR AND DON'T USE HER TO DO THE WORK!
  
• Jade Sent on 09/12/2011
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  Hi. My name is Jade and I have been a cake designer for about 5 years now. I have worked all over South and North Carolina and with many wedding planners/coordinators and vendors. I love this industry ... there is nothing more satisfying than working for such sweet couples on one of the biggest moments of their life together! I have very few bad experiences ... one just happened to be this past weekend and I want to share it not only with other brides considering Osborne's facility, but also as a warning to vendors who may have to work with them in the future. I arrived to set up my couple's wedding cake around noon, which was the time the owner/wedding coordinator asked me to arrive, and the door was locked. So, I rang the door bell and waited several minutes with no acknowledgment. I then noticed an outside stair case up to the second floor and decided to try that door. When the owner answered, she rudely said, "You know, there is this little thing called a door bell!" at which I replied "I rang it and no one came." She then looked right at me like I was an lying imbecile. I bit my lip, not wanting to blow something so silly out of proportion. I then began to set up the cake on a family heirloom stand the bride requested I use for the cake. The owner then decided she didn't like that stand and demanded I use one of her's ... I was so stunned at the tone she was using with me, I didn't even know what to say! A little while later, she walks over and looks at the cake (not finished yet, mind you) and screams, "WE HAVE A LEANING CAKE!!!" for the entire room to hear. I told her that it was not yet complete and I would certainly fix any problems, if any. After she walked away, the sweet florist walked over (probably because she saw that I was about to loose my cool with the owner) and said she didn't see any problems with the cake or it's stability. I stacked the rest of the cake, which came out as straight up and down as can be! As I'm finishing up and taking pictures of the completed 6 tier cake, the mother of the bride walks over and is just overly happy with how the cake had turned out. As she compliments my work, the owner walks over and starts nick-picking every little detail of the cake. IN FRONT OF MY CLIENT - the woman who paid for the cake! Let me explain - my wonderful clients requested buttercream rather than fondant to cover their cake. Now, I can get that buttercream almost as smooth and perfect as fondant, but it will never be 100% smooth like a fondant finish. So, I felt like she waited until that very moment to say something just to be mean. She could have waited until the my client walked away ... or pulled me off to the side if she had a problem, but she didn't do that. After being there for 2 hours setting up a cake that not only my clients loved, but that I was incredible proud of, she just tore it to pieces! If I wasn't a lady, I would have had a word with her - but it probably would have gone in one ear and out the other. I honestly don't think she cares how she treats people, clients, their family and friends nor the vendors who works so amazingly hard for their day! I completely understand it is her job to make sure the bride has her perfect day. As I said before, I have worked with dozens of different wedding planners and totally get why they are there and appreciate how detail oriented they are. With that said, though, there is no reason on this earth to be rude, pretentious, obnoxious or just plain mean in order to get the job done. On top of all of my issues with her, she was also VERY rude and harsh with her employees. I am guessing they were either family members or just needed a job so bad, they would put up with anything ... I am shocked that she not only has employees, but that she has any business at all. The facility is a gorgeous setting for any event, so that has to be their niche because it's certainly not warm and caring customer service! I will personally not ever work with that woman again. It's absolutely not worth the stress she puts on outside vendors! I hope this helps all of you Florence brides and vendors out there!

  Hi. My name is Jade and I have been a cake designer for about 5 years now. I have worked all over South and North Carolina and with many wedding planners/coordinators and vendors. I love this industry ... there is nothing more satisfying than working for such sweet couples on one of the biggest moments of their life together! I have very few bad experiences ... one just happened to be this past weekend and I want to share it not only with other brides considering Osborne's facility, but also as a warning to vendors who may have to work with them in the future. I arrived to set up my couple's wedding cake around noon, which was the time the owner/wedding coordinator asked me to arrive, and the door was locked. So, I rang the door bell and waited several minutes with no acknowledgment. I then noticed an outside stair case up to the second floor and decided to try that door. When the owner answered, she rudely said, "You know, there is this little thing called a door bell!" at which I replied "I rang it and no one came." She then looked right at me like I was an lying imbecile. I bit my lip, not wanting to blow something so silly out of proportion. I then began to set up the cake on a family heirloom stand the bride requested I use for the cake. The owner then decided she didn't like that stand and demanded I use one of her's ... I was so stunned at the tone she was using with me, I didn't even know what to say! A little while later, she walks over and looks at the cake (not finished yet, mind you) and screams, "WE HAVE A LEANING CAKE!!!" for the entire room to hear. I told her that it was not yet complete and I would certainly fix any problems, if any. After she walked away, the sweet florist walked over (probably because she saw that I was about to loose my cool with the owner) and said she didn't see any problems with the cake or it's stability. I stacked the rest of the cake, which came out as straight up and down as can be! As I'm finishing up and taking pictures of the completed 6 tier cake, the mother of the bride walks over and is just overly happy with how the cake had turned out. As she compliments my work, the owner walks over and starts nick-picking every little detail of the cake. IN FRONT OF MY CLIENT - the woman who paid for the cake! Let me explain - my wonderful clients requested buttercream rather than fondant to cover their cake. Now, I can get that buttercream almost as smooth and perfect as fondant, but it will never be 100% smooth like a fondant finish. So, I felt like she waited until that very moment to say something just to be mean. She could have waited until the my client walked away ... or pulled me off to the side if she had a problem, but she didn't do that. After being there for 2 hours setting up a cake that not only my clients loved, but that I was incredible proud of, she just tore it to pieces! If I wasn't a lady, I would have had a word with her - but it probably would have gone in one ear and out the other. I honestly don't think she cares how she treats people, clients, their family and friends nor the vendors who works so amazingly hard for their day! I completely understand it is her job to make sure the bride has her perfect day. As I said before, I have worked with dozens of different wedding planners and totally get why they are there and appreciate how detail oriented they are. With that said, though, there is no reason on this earth to be rude, pretentious, obnoxious or just plain mean in order to get the job done. On top of all of my issues with her, she was also VERY rude and harsh with her employees. I am guessing they were either family members or just needed a job so bad, they would put up with anything ... I am shocked that she not only has employees, but that she has any business at all. The facility is a gorgeous setting for any event, so that has to be their niche because it's certainly not warm and caring customer service! I will personally not ever work with that woman again. It's absolutely not worth the stress she puts on outside vendors! I hope this helps all of you Florence brides and vendors out there!