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Once Upon A Time Wedding Services, Inc. Reviews

Once Upon A Time Wedding Services, Inc.

Once Upon A Time Wedding Services, Inc.

North Billerica, MA
5.0 out of 5 rating, 74 Reviews
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Reviews

5.0 out of 5 rating
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74 Reviews
99% recommend it
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Awards

74
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
  • A
    Anthoniel C. Sent on 12/20/2023
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    Professional and thoughtful

    Sussie Figueroa and Comfort really know how to make a couple feel relaxed and happy. They were attentive to the smallest details and always answered all our questions. The day of the wedding was magical and we couldn’t have asked for a more perfect duo on our big day! I would definitely recommend them to anyone!!! A+++++++ service

    Once Upon A Time Wedding Services, Inc.'s reply:

    Thank you Anthoniel for making the time to write a review. I must say you guys made our job easy by being the wonderful Couple you are. I miss working with you both. Please stay in touch and share with us you pictures when you get them. Love lots, Sussie
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    Jahir R. Sent on 10/15/2022
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    Wonderful last minute wedding!!

    My wife and I needed someone to marry us ASAP, we called Sussie who was professional, accommodating to our needs, and extremely flexible.

    She not only guided us through the whole process of filing our marriage intentions but planned and delivered a simple and beautiful ceremony on extremely short notice (3 days).

    It was honestly above and beyond anything we could have expected and were pleasantly surprised and more than satisfied with everything. 1000% recommended to anyone looking for someone to make their special day extra special.

    Thanks again for everything!

    -Jahir and Virginia
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    Reyna A. Sent on 11/09/2022
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    Wedding coordinator

    I want to give a huge shoutout to Sussie and Comfort for making my wedding day the most beautiful , stress free day. From the beginning Sussie took care of us and helped us every step of the way. She made me make sure all the preparations of the wedding were getting done in a timely manner. Comfort did an amazing job with our day of itineraries and they both made sure the day went by as planned. All throughout the night they both made sure my husband and I were having the time of our lives and thanks to them we did just that. I can definitely say the wedding planning was my least favorite but with their help it went by smoothly. I’m very grateful and happy I picked Once upon a time to coordinate my wedding and I highly recommend anyone that is looking for a coordinator that Sussie is the perfect pick.

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Reyna, Comfort and I had such an awesome experience working with you. I especially enjoyed our Zoom meetings and I must say I missed those. You were both such a pleasure and joy to work with from beginning to end. I know I said this to you but I'll say it again; you looked so beautiful and happy on your wedding day. May you have a blessed marriage every day of your lives. And thank you for taking the time to write this wonderful review. Love you lots, Sussie
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  • E
    Elisha M. Sent on 08/01/2022
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    Say Yes to OUAT

    I was a bride that was trying to do it all. I wanted to be married by June 2022. I had reached out to vendors, but then life would happen and I became stuck in the same cycle. So, I reached out to Once Upon A Time Wedding Services and I got connected to Sussie. I almost cried out of relief when we had our initial conversation. When I told her that the wedding was in nine months, she gave me practical timelines and also assured me that with God’s help we were going to get it done.

    Throughout the months leading to our wedding, she provided To-Do lists broken down by months. She gave us strategies on how we can organize ourselves for the wedding. When we were stuck she gave us vendor recommendations which we definitely took. Each meeting always started with her cheerful greeting and conversation and then we got to business. Closer to the wedding, she helped us tie up all our lose ends. A week before the wedding can be extremely stressful for the bride, but Sussie was very considerate and always allowed me to tell her what I needed.

    During the bridal rehearsal, Sussie created an itinerary for the bridal party and made sure everyone knew where to go and what to do. She continued to assure me and worked to make sure all items/decorations for the church and reception hall were dropped off at their locations. The day of the wedding felt dreamy and organized. As a bride, everything happened like a whirlwind, but Sussie kept me grounded, on time, nourished and happy.

    I can continue to say more about how much Sussie and her team helped us. There were times were we had to problem solve (like vendors falling through two months from the wedding) and last minute decoration changes. There were many moments were she displayed leadership and guidance. Sussie and her team worked so hard and professionally to ensure that our vision came true for our wedding. If you want a wedding planner, who truly considers you as a bride, but also as a person going through a stressful time in their life, I highly recommend Sussie Figueroa.
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    Paola O. Sent on 06/23/2022
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    My wedding

    Sussie is exceptional. She is very committed and profesional. Also very flexible and willing to work with us with any changes needed. I %100 recommend Sussie for your wedding needs.

    Once Upon A Time Wedding Services, Inc.'s reply:

    Dear Paola,
    Thank you for your kind words. It was an honor for me to prepare your wedding ceremony and great joy to have witnessed the love you have for each other. May God bless your marriage every day. Love lots, Sussie
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    Julianna Sent on 10/26/2021
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    Amazing experience !

    I had a great time planning my wedding with Sussie she was right on it with everything I wanted. She gave us so many ideas and helped make our day perfect. We wanted it as short as possible and she had done an amazing job doing that for us and keeping all of our wishes granted .
    Thank you so much
    Julianna Pata

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Julianna. It was such a pleasure working with you, Josh, your family an your wedding party. What a fun crowd you all are. You looked absolutely stunning on your wedding day. Thank you for taking the time to write such an awesome review. May you both have a happy life together. Love lots, Sussie
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    Denise G. Sent on 03/26/2022
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    Amazing day-of-coordinator

    Booking Sussie as our day-of-coordinator was the best decision we made for our wedding! Initially, we were on the fence about hiring a coordinator, but boy are we glad we did! She exceeded our expectations beyond belief.

    Sussie was super helpful even before the wedding, like putting things on our radar that we didn’t even think of! My husband and I are from Latino backgrounds and it was important to us that our coordinator be bilingual. It was so useful that she could communicate with my parents and family seamlessly!

    On the day of, she was so positive and organized with every passing moment on the timeline. The day would not have gone as smoothly as it did without her ! Thank you Sussie!

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Denise and Cristian,

    Working with you, your families, wedding party and your guests was such a pleasure for me. I was so impressed with your Bridesmaids for it was evident to me that these ladies are true friends and care so much about you. Couples like you make my job a lot easier because you both were so receptive about my suggestions and recommendations and it was a lot of fun getting to know you. Your ceremony with the Arras and the Lazo was beautiful.
    Thank you for your awesome review and thank you for putting the time to write it.
    May God bless you both beyond measure and I pray that you have a wonderful journey together. You both deserve it.

    Warm regards, Sussie
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    Nicholas G. Sent on 11/07/2021
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    Such an Organized Wedding

    Sussie was an amazing asset to us on our most important day. From the beginning, Sussie immediately start providing us with valuable information and insight about how to plan a wedding that we absolutely would have missed without her. When we first reached out to Once Upon A Time Weddings, we weren't certain we needed a planner for our day, but it quickly became clear we couldn't have done it without Sussie. Not only was she flexible on when we could communicate with her, she was continuously giving us feedback and ideas on how fully create our vision of a wedding. We had a unique style of wedding that essentially included 2 very different cultures of people, and I can say that without a doubt it was enjoyed by all in attendance. We owe a lot of this outcome to Sussie, because we simply couldn't have coordinated all the day-of tasks without her. Like most couples, we hadn't planned a wedding before and there is just so much more to it than most people realize. It takes a of experience to make sure every detail is covered and Sussie was able to provide us with that. I completely recommend Sussie and Once Upon A Time Weddings for your wedding. You will not be disappointed with the final product!

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Nick and Amuna, I truly appreciate your kind words. One of my highlights working with you guys was knowing that you trusted me with such an important event. It was awesome working with you and the fact that you were so receptive to our recommendations made my job pleasurable. Your families were wonderful and it was such an honor for me to prepare your wedding ceremony. It was so rewarding hearing from your parents how much they enjoyed your wedding. You were both magnificent and I am so happy you had the best wedding. What a party it was! Your selection of Venue and Vendors was flawless. Thank you again for taking the time to write this beautiful review. I will always have you in my heart. Love lots, Sussie
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    Lynne J. Sent on 10/23/2021
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    Wedding at Lanon Club

    Stunning, beautiful wedding. Our family felt secure in knowing we had someone directing the event. Perfect!

    Once Upon A Time Wedding Services, Inc.'s reply:

    Thank you for your kind words Lynne. It was truly a pleasure working with you all. Yes, the wedding was stunning and beautiful and what is most important is that everyone had a wonderful time celebrating that special day. You guys made it extra special.
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    Stephanie Sent on 11/02/2021
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    Sussie is thoughtful, fun, and a true professional!

    My husband and I had the best time working with Sussie-- we were lucky enough to have her as our planner, justice of the peace, and day of coordinator. In each step of the process we felt guided but not overwhelmed, supported but not pressured, and she made our ceremony so unique, personal, and memorable.

    Sussie was so open to all of our ideas, and helped us to keep on track. She truly made our day even more beautiful than we could have hoped!
  • Claire
    Claire P. Sent on 04/27/2022
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    Huge Thank You to Sussie!

    We cannot thank Sussie enough! We feel so extremely lucky that we found her - we hired Sussie for day-of-coordinating, because we had a good sense of what we wanted and were planning the wedding ourselves, but little did we know that Sussie was going to be such a huge asset in helping us figure out details we had not thought of even in the months leading up to the wedding. She asks for a lot less compensation than she could given the amount of work she puts in, compared to other coordinators I spoke with. She has a wonderful personality, incredibly caring and positive, which she brought to the entire planning process as well as the day of the wedding. She really wants to get to know you and make the day special for you. Many people complimented us on how perfectly the wedding went, and we ourselves were able to relax and enjoy ourselves, all thanks to Sussie's amazing coordination skills!

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Claire, thank you so very much for your thoughtful and most wonderful review. I have to say that having the opportunity to getting to know you both was quite a blessing and an honor for me. You are truly a caring, kind and lovely human being inside and out. Thank you for trusting me enough to be part of your beautiful event. Your wedding was absolutely beautiful and working with your families was a pleasure. May you have happiness, harmony, health and everlasting love in your marriage. Love lots, Sussie
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    Soledad J. Sent on 09/24/2021
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    Once Upon a Time is the only way to go!!!

    We hired Sussie Figueroa and we were sure glad we did! From our first meeting until the big day we were nothing but impressed!! Her ideas, kindness, professionalism, along with her experience in the business was flawless. We give her 5 stars and could not think more highly of all her attention to detail and completeness. She was patient with any changes we needed and her sand ceremony was a great detail she offers that will stay with us forever. Lastly, her being bi-lingual added special detail to an already special day. BRAVO!!

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Soledad and Steve,
    Where do I begin? Getting to know you both was quite a blessing to me. The love you share is obviously noticeable and special. Putting together your ceremony brought me great joy and I thank you for trusting me to deliver it. I also want to thank you with all my heart for this amazing review you wrote. Have a wonderful marriage filled with good health, harmony and unconditional love. Warm regards always, Sussie
  • Natasha
    Natasha B. Sent on 08/24/2021
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    Absolutely amazing

    First I want to say thank you to Sussie Figueroa she was an amazing offiant and day of coordinator she was there to provide me with guidance when needed. I am sooooo happy I went with her. I would recommend to all my friends and family she is truly blessed at what she does. I can tell she is very passionate about what she does and that was important to me. THANK YOU SUSSIE!!!!!!!!!

    Once Upon A Time Wedding Services, Inc.'s reply:

    Thank you Natasha for your awesome review. I'm sorry it took a while to read it and respond to it. It is Couples like you who make my job so pleasant. You are both wonderful people and I pray you have a blessed marriage! Thank you again.
  • Alfred
    Alfred C. Sent on 05/27/2019
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    A Day to Remember Thanks to Sussie Figueroa

    Ms. Figueroa, was the perfect officiant to marry my step daughter and fiancé. Her words made the ceremony so special for the bride, groom and our family. I would recommend her to any couple on their special day. Dr. C.
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    Lynn I. Sent on 01/16/2020
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    Amazing Experience!!!

    My husband and I cannot say enough about Sussie and Once Upon a Time Wedding Services.  We planned our wedding in under two months and could not have done it without Sussie.  She is incredibly organized, knowledgeable, personable and extremely helpful. She kept us on track at all times and always made herself available to us whenever we had questions, concerns or just wanted to chat.   Our wedding turned our better than we could ever have imagined and we contribute part of the success of the weekend to Sussie.
    Not only was Sussie very helpful with all the details leading up to our special day, on the day of she was extremely attentive, making sure we had drinks and food.  She helped with setting up all the little details that made our wedding day so perfect. Not to mention she also made sure clean up was organized with no hassle and that we had everything that belonged to us.  I cannot say enough good things about Sussie.
    We would highly recommend Sussie for anyone that needs a little push in the right direction.  Sussie is incredibly upbeat and we can assure you you will not regret working with Sussie and Once Upon a Time Wedding Services.

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Lynn, I must say that working with you was an awesome experience. I appreciate your lovely words and how receptive you were to my suggestions and recommendations. I enjoyed every minute I spent preparing for your wedding. I especially loved seeing you both enjoy your special day. It filled my heart knowing you were happy and having a good time. I hope we stay in touch. May your love for each other prevail and may you have happines and harmony each and every day of your lives. Love lots, Sussie
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    Obed B. Sent on 09/02/2019
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    Pamela and Job’s Wedding

    Planning a wedding is very stressful for the bride and groom and also the parents. I was prepared to be the cool headed person to help everyone enjoying the moment. But thanks to Sussie and her team from Once Upon A Time Wedding Services, I was able to lay back enjoying the moment as well. Not only they had put in place a well planned event, but also they were constantly available to pickup additional chores just to give us a chance to enjoy every bit of the moment . I was impressed when Sussie learned that the rehearsal dinner was going to be at our house, she offered to my wife to take on the services just to free us up. That is going above and beyond.
    The guests were extremely satisfied. We were too. Sussie and her team were exceptional.
    Without any doubt, I would recommend Sussie and Once Upon A Time Wedding Services to any prospective couples.

    Once Upon A Time Wedding Services, Inc.'s reply:

    Dear Obed,
    Serving your daughter, your new son-in-law, your family and friends was quite a treat for me. You are the type of people that one feels part of the family and this is why it was a pleasure and an honor to be involved in this wonderful event. Thank you so much for your kind words and I hope you and your wife stay in touch. Warm Regards, Sussie
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    Marianny Sent on 09/10/2017
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    Very nice service she was respectful and fun to watch

    Once Upon A Time Wedding Services, Inc.'s reply:

    Thank you Marianny for your review.
    You looked stunning and so happy on your wedding day. I hope it was everything you envisioned it to be. You are quite a couple and deserve the very best. I wish you a happy life together.
  • Matthew
    Matthew Sent on 06/18/2019
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    We couldn't have done it without Sussie!

    Sussie was a godsend for us as we were planning our wedding, piecing together our own vendors and trying not to stress over the details. Sussie not only was incredibly responsive, meeting with us personally and over the phone multiple times to get everything right and even recommending great vendors that did amazing work for our wedding - she saved us money! Not only that, she was very detail-oriented and always had our itinerary updated with any last-minute change we made - and added some nice details for the day of. Not only that, her facilitation of the wedding itself - all parts of it - on the day of allowed us to enjoy our friends, family, party time, and the love of our special day without anxiety and stress. Although we’re happy the rigor of wedding planning is over, we’re sad we don’t get to work with Sussie anymore! A planner and day-of coordinator is crucial and we could not have done it without Sussie. Book Sussie and Once Upon A Time Wedding Services and gain back some peace of mind!

    Once Upon A Time Wedding Services, Inc.'s reply:

    Helping you plan your wedding was an honor and it brought me much joy. I wish you both a life of happiness and great moments. Love lots, Sussie
  • Jannelle
    Jannelle F. Sent on 07/17/2019
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    Amazing Wedding Planner!

    Sussie was an absolute pleasure to work with. Through our planning, she was incredibly organized, detail-oriented, and took off any and all pressures that we may have faced. On the day of, everything went by seamlessly. I can be a bit of a control freak, and I was so worried that I would try to do too much on the day-of in order for things to be perfect. But Sussie took care of every single thing, allowing me and my bridal party to relax while we prepped, and she even brought us lunch! All of my nerves leading up to the day settled, and after the ceremony, I truly felt like a guest at my own wedding. The day was absolutely perfect, and we could not have done it without Sussie's amazing services.

    Once Upon A Time Wedding Services, Inc.'s reply:

    My dearest Jannelle. There was something about your wedding planning journey leading to your beautiful wedding that brought me so much joy. It had to be you both and the love you have for each other and that was my inspiration. I'm so happy you were at ease and felt you were a guest at your own wedding. If that was the case, I'm thrilled to know I kept my promise to you. Thank you for allowing me to be part of that special event. Stay in touch. Love lots, Sussie
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    Jim M. Sent on 05/28/2019
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    Beautiful ceremony! Everything went perfectly!

    One of the nicest weddings that I have attended! Everyone was very friendly, very helpful and professional.
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    Karoline Sent on 10/12/2018
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    Sussie was everything that I could have asked for and a little more. I fell in love with her personality and energy from day one and I knew that she would be perfect for our big day. She was so welcoming and friendly that everyone at the wedding fell in love with her as well.
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    Jeanmarie Sent on 05/26/2018
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    Sussie did our wedding ceremony back in March of 2018. We had the worst snowstorm that day we were scheduled to be married at her beautiful home. She really went out of her way to make sure her driveway was cleared of snow even tho the snow just wouldn’t stop! My fiancé at the time and I had decided last minute that the weather was really trying to keep us from being married on that particular day so we postponed the ceremony for the day after. Sussie was extremely helpful, patient and flexible with us. I feel she really cared about us and what we desire. She is both a great person personally and professionally. We feel so blessed that we found her on Wedding Wire. Looking back , I would not want anyone else! We had a small intimate ceremony that day. Now we plan on having our big wedding this September and look forward to Sussie being right there with us at this special time. We very highly recommend Sussie for all your wedding needs. She does everything!!

    Once Upon A Time Wedding Services, Inc.'s reply:

    It has been an honor to have met you both. The love you have for each other can be seen and felt and it was an inspiration to me. Thank you for your kindness and for taking the time to write this awesome review. I look forward to seeing you again. All my love, Sussie
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    Natacha C. Sent on 12/11/2018
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    Awesome, amazing

    Gracias Susana por tu profesionalismo y compartir tu valiosa experiencia con nosotros.
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    Jenny Sent on 09/11/2018
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    Sussie at Once Upon A Time Wedding Services is so sweet. She was the wedding planner for a best friend of mine, and she was great. She made sure the bride and groom were taken care of. She is very organized, responsive, and adaptable. She is very welcoming and warm, and she takes your feelings into account. If I get married and decide to have a wedding, Sussie will be the one I'm calling! Thank you again, Sussie, for making sure Kelly and Luis had a great wedding.
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    Nick Sent on 09/06/2018
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    Sussie was very professional and very easy to work with. Couldn't have asked for someone better!

    Once Upon A Time Wedding Services, Inc.'s reply:

    Thank you Nick. You both were wonderful to work with. I wish you the best life has to offer. Stay in touch.
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