Omni San Francisco Hotel Reviews

The Omni made an incredible first impression on us. It’s a beautiful & grand space, but there was something very comfortable about it at the same time. That’s mainly due to Jano Paredes, our event coordinator. He was so welcoming & genuinely passionate about creating a special event for us. We toured two other venues, Julia Morgan & Webster Hall. While these two venues are beautiful, there weren’t nearly as caring or appreciative of our business as the Omni.

The Omni made the stressful planning process enjoyable (we planned it in about 3 months!) & they were understanding when we had last minute changes & requests. They were also very flexible throughout the wedding planning. They even swapped out some of the beer in their package so they could bring in brands we liked better.

Amanda Maggard is amazing. She managed the accommodations for all the guests. Many of our guests also commented on how incredible the check-in was. It was rainy that weekend, so the Omni was quick to offer complimentary umbrellas. They even gave each guest a free drink voucher at the hotel bar! Amanda also made sure I had everything I needed to be comfortable in the Presidential Suite, complete with champagne, ice buckets, & several glasses for my visitors. It’s a lovely space to take getting-ready pictures.

I was originally worried the grand ballroom wasn’t going to fit our vision & was torn on using the same space for the ceremony & reception (they have another room available if you’d prefer not to do this), but it was gorgeous! The spaces felt totally unique between the ceremony & the reception. The grand ballroom really provides a blank slate to create something beautiful & it can be difficult to appreciate when it’s completely empty. The mezzanine where the cocktail hour was held is beautiful & needs no additional decorations & the dim sum buffet was a huge hit.

Guests loved the reception dinner menu. We went with a plated dinner selection of sea bass, chicken, or oyster mushrooms. The crab soup was delicious & by far the most popular. The passion fruit cheesecake was exceptional, but we also offered our guests a lovely Marjolaine cake slice.

Later that evening, the Presidential suite where I initially got ready was transformed into our honeymoon suite. We were greeted with chocolate covered strawberries, champagne, & two custom Omni robes with our initials embroidered on them (my new initials since I was changing my name). It was so touching that it brought tears to our eyes.

The Financial District was the optimal neighborhood to host our wedding. It was very safe & picturesque. We had a several family members nervous about coming to San Francisco because of the negative media coverage, but they all fell in love with the city by the end of the weekend.

I know Webster Hall wouldn’t have given us the same treatment (they didn’t seem to care if they had our business or not). Julia Morgan was wonderful, but with the Omni, we just had a feeling we’d be in the best possible hands by people who genuinely cared, & we were right. Now, we love the Omni so much that we had Valentine’s Day at Monte’s two weeks after our wedding & the hotel surprised us with dessert & champagne, as well as a card signed by their staff congratulating us on our wedding. It’s a bar we now frequent because of the quality of service, food/drinks, & of course, our wonderful memories there. The Omni was the absolute best decision of our entire wedding.

We were SoCal and had our wedding at Norcal. Omni was the first hotels we fell in love with and was a blessing to have it there. Like most couples, we wedding process was very stressful, but Carmen Li was very knowledgeable which helped ease our tension. She was very transparent with the process and gave us several options. She was able to understand our vision, our wants, and likes.

Service was phenomenal during our wedding. Everything came on time. The food was great. We got so much compliments on how amazing the wedding was.

Thank you OMNI SF for making our dream wedding come true.

We're local to the Bay Area but the majority of our guests were from out of town, so we looked at several hotels around downtown San Francisco to host our wedding. We couldn't have made a better choice by selecting the Omni.

From our first site visit to the day after our wedding, we worked closely with Laura for the events and Dionne for the guests accommodations - they were professional, friendly, and had amazing attention to detail. During the weekend of our wedding, everything went smoothly from guest checkin to ceremony to reception. Our wedding planner and vendors were able to access the hotel and set up without any issues. Weeks after our wedding, our guests were still raving about the food, venue, and services.

Thank you Laura, Dionne, and the rest of the staff for making our wedding weekend so memorable!

The Omni was a great place to have our wedding. Everything was immaculate and the staff was friendly and genuine. I'm glad that my husband and I decided to get married here.

The good:
- Beautiful location and venue
- Exceptional hotel staff (lobby, doorman, bellhop...). So friendly and treat you so special.
- Incredible food (filet mignon, rack of lamb)
- All-in-one package (onsite planning, venue, catering, alcohol, ceremony)
- Seamless planning experience. Immediate responses, accommodating, flexible. I spent so much time at the Omni leading up to the wedding, and an was in constant communication with the coordinator.

What could have been better:
- Very rude and stingy bartenders, surprising, since hotel staff was exceptional. Timing guests on how often they came to the bar, "Hey! Didn't I just see you 20 minutes ago? Already back!?" They did this to my mom when she went up for her first glass of wine.
- Service was a little unpolished - didn't do a good job circulating appetizers during cocktail hour, so many family members didn't get any. Cleared guest's dinner plates before they were finished.
- They do not serve shots, which was not communicated, and took us by surprise at our reception.
- Very bright lighting at dinner, which was awkward. Ballroom lights can be dimmed, but was a miss for our dinner.
- Tried to kick us out early - We were contracted until midnight, yet the banquet captain came up to me at 11:20 telling me we were over time.
- We decorated the back patio for the reception, but when me and my husband tried to go outside the doors were locked, and they wouldn't open them.

In the end, we would do our wedding again at the Omni Hotel. Its beautiful, and makes planning a lot easier as everything is in one place. The wait staff was a little off, but is a small detail in the grand scheme of it all. It could have been an off night for the servers and bartenders.

NOTE!!! DO NOT use DJ Myky from their recommended DJ list. Hiring him was the biggest mistake we made, and all of our guests noted how awful he was. Unprepared, unprofessional, terrible taste in music, doesn't know how to run a wedding.