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Omni Hilton Head Oceanfront Resort Reviews

Omni Hilton Head Oceanfront Resort

Omni Hilton Head Oceanfront Resort

Hilton Head Island, SC
4.8 out of 5 rating, 35 reviews
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Reviews

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4.8 out of 5 rating
4.8 out of 5 rating
35 reviews
97% recommend it
  • Quality of service
    4.9 out of 5 rating
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    4.8 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
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    4.9 out of 5 rating

Awards

35
WeddingWire Couples' Choice Awards 2016 Winner
Weddingwire
4.8/5 35 reviews
Google
4.4/5 2766 reviews
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    Haley Sent on 05/13/2024
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    Highly recommend - 5 stars

    The Omni Hilton Head provided an exceptional setting for our wedding. Alison's unwavering support and attention to detail made the entire process seamless. From start to finish, the staff went above and beyond to ensure our special day was nothing short of perfect. The stunning backdrop of Hilton Head Island combined with the impeccable service truly made our wedding an unforgettable experience. We highly recommend the Omni Hilton Head as a wedding venue, and we are immensely grateful for Alison's expertise and dedication.
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    Lucy Sent on 06/04/2023
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    Best Wedding Venue and Service

    Wow wow wow! I can’t believe how amazing the Omni resort was. Alison was Ana amazing coordinator. We had a very rainy wedding day but we were still able to have an outdoor wedding and fulfill all of our wants! The servers at the reception were so fun and a perfect party bonus! Would recommend this resort for every wedding!
  • Kelly
    Kelly Sent on 08/07/2022
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    Beautiful oceanfront venue!

    While my husband and I were on the search for our wedding venue, we did a venue blitz looking at venues all along the South Carolina and North Carolina coast. Once we arrived at the Omni Hilton Head, we both looked at eachother and knew we found the spot!

    We held our ceremony on the beach followed by cocktail hour and dinner and dancing at the Shorehouse. Everything turned out so beautiful, and the food was delicious!

    Alison Ward was a pleasure to work with throughout the process. Her experience and expertise helped answer all my questions and ensure everything ran smoothly the day of the wedding.

    You can’t beat the location! The ocean views were incredible, and it was so nice to have our family and friends all stay at the Omni and be able to easily walk to our wedding weekend festivities.

    I highly recommend booking your wedding at the Omni, and we can’t wait to return for an anniversary!
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  • Samantha
    Samantha Sent on 07/29/2022
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    Amazing Venue

    Our wedding at the Omni was an absolute dream! The location, food and service were incredible and it made our wedding day so special and better than I could have dreamed. Would highly recommend this venue to anyone looking to get married in Hilton Head!
  • Michelle
    Michelle Sent on 05/22/2022
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    Perfection

    We got married at the Omni and it was perfect. Our whole week at the Omni was the most perfect week of my life. We got married on the beach and had our reception in the Shorehouse at the Omni. It was all beautiful and the food was incredible too! It's been a couple of weeks and I am still on cloud nine.
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    Allison Sent on 05/01/2022
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    April 2022 Wedding

    Our wedding was held at the Omni Shorehouse in late April 2022. We traveled from Boston in early February to meet with Alison and her team and finalize every last detail.

    Come the day of our celebration, we had several issues with both the service and deviations from our plan that were disruptive and beyond disappointing. Some examples: Kids meals (for 15 kids) were missing, no champagne for the champagne toast (to the point where the MC has to ask the staff to pour champagne), a full on buffet with 1 station although we specifically had purchased the multiple stations options (no buffet) staffed with chefs, missing food items from the buffet, missing condiments, etc. The service was far below average - it seemed the staff was brand new and had never been trained and had no idea what was going on. Realize there is a staff shortage everywhere given the struggles of the past few years -- but the larger issue was Alison was NO WHERE to be found for over an hour during dinner service which was obviously the most important logistical time of the night. Her staff admitted they couldn't find her and didn't know what to do...

    For the price point paid for the wedding at a venue like the Omni as well as the time and money spent coming down to our destination wedding venue ahead of the time to plan things out, I couldn't have been more disappointed with our decision to work with Alison and her team. The little things that could have easily made our day were missing - no one checked with us a single time to see if i needed anything, no appetizers were set aside for us, no drinks were refilled for us (bride and groom waiting in the bar line!), my bouquet was misplaced and the staff were not receptive to helping me find it, we asked for the leftover desserts to be packed away for us and the staff informed us they had already thrown them away, etc. Just a careless experience.

    The venue Shorehouse venue and beach ceremony grounds are beautiful - if you are getting married here, I advise you level set your expectations of the Omni. This was not the quality of service I have ever received at an Omni hotel and resort. I would absolutely not host an event here without hiring your own planners/coordinators to take care of the bare mininium.
  • Casey
    Casey Sent on 10/08/2021
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    Gorgeous! A Dream Come True

    I have dreamed of getting married at the Omni's Shorehouse since I was a little girl, and Alison and her team made that dream come true. Communication was stellar, we were always in the loop about updates to our layout, our menu, and our timeline. We were treated like the number one priority even though we knew there are always other weddings and clients to consider. Our food was delicious, the setting was perfect, and we were able to stay on budget while having a truly beautiful day. I cannot say enough great things about this venue and the entire team who work to make it so spectacular!
  • Layne
    Layne Sent on 06/08/2021
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    Beautiful venue and awesome staff

    Alison and her team at the Omni were absolutely incredible to work with! She went out of her way to do virtual site visits with us on a weekend during Covid and the shutdown. Throughout the planning process, she was always so quick to respond and helpful with suggestions. The day of I had zero stress knowing she was there to help. All of our guests raved about the food as well! The Shorehouse and the rest of the resort is beautiful. Could not ask for a better place to be married!
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    4F25F98518B64Ef80Cdd11Dbf8A7D491A3E25A5C Sent on 10/15/2020
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    Gorgeous grounds!

    Had the wedding of our dreams! We had originally planned on another venue BUT they canceled our entire wedding only a few weeks out. The Omni came in and saved our big day!! We had our ceremony on the beach and our reception on their lawn near the water fountain. Pros: gorgeous building and grounds, comfortable and beautiful rooms, all the food was delicious, and multiple location options for your event. Cons: they host up to three weddings per night, rooms can be quite expensive for your guests, and you don’t have a wedding planner (you do get a coordinator but not a true wedding planner to help with rentals etc).

    We highly recommend!!
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    Emma Sent on 09/28/2020
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    I have your place!

    My new husband and I were married last weekend at the Omni. We had an absolutely fabulous experience working with Alison and the rest of the Omni team. Great customer service and a beautiful venue. It is not always easy to plan a destination wedding from afar, but Alison made this easy. We held both a rehearsal dinner and reception at the Palmetto Lawn and Deck, and Shorehouse, respectively. Our guests loved this setup and having all events right there together. They never had to leave the resort nor did they want to! I would recommend the Omni Oceanfront Resort to any couple looking for a great place to hold a destination wedding weekend.
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    Pamela Sent on 06/22/2020
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    COVID-19 Wedding

    A. Ward and crew were totally outstanding in helping us with our wedding from the time I contacted The Omni November 2019 to the day after my wedding. We have to push our original date out due to COVID-19 and they were very accommodating. The rest of the staff also delivered a one service from the doorman, the front desk and room service. There isn't anything negative I can say and we absolutely plan on coming back. Thank you for your service.
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    Erin Sent on 04/27/2020
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    September 14 2019 vs Hurricane Dorian

    The Omni and Alison was a pleasure to work with throughout the whole process! We planned an entire destination wedding without ever meeting in person. Everything was perfect and we were informed every step of the way until the big day!
  • Lauren
    Lauren Sent on 07/06/2019
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    Beautiful Wedding!

    Alison at the Omni is truly a pleasure to work with! Her calm demeanor was always comforting, especially on the wedding day! She helped coordinate all our vendors in a seamless fashion! Planning a destination wedding was rather difficult, but she made it easy by answering all my questions in a timely manner and giving suggestions and ideas from former brides. The staff on the wedding day was absolutely fantastic! My guests were talking about their professionalism even after the wedding! Would highly recommend having your wedding at the Omni!
  • Whitney
    Whitney Sent on 04/28/2019
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    Wedding April 13, 2019

    We had our wedding at the Omni Hotel Shore House a few weeks ago with a beach ceremony and our reception at the Shore House . It was absolutely wonderful from the venue to the staff to working with Alison. They truly go above and beyond and will make sure your day is exactly what you hoped for.
  • Rachel
    Rachel Sent on 03/14/2019
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    Perfect for a beach wedding!

    We wanted a beach wedding, but not on the sand. We wanted outside, but covered so that we wouldn't end up in a ballroom if it rained. We wanted family-friendly but also fun for single people. Do you know how hard that is? This place checked all of the boxes. The venue was wonderful. The rooms were huge, with kitchens. They were made for families. The pools were even heated which is a huge plus in March. We had a few minutes of disappointment when we learned they were doing some construction on property and we weren't told (you should ask about this at any venue you book) but they weren't much of a bother and stopped the day before our wedding. If I could do it all again I would do it at the Omni Hilton Head a thousand times!
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    Ashley Sent on 02/02/2018
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    The Omni HHI Oceanfront Resort was the perfect wedding venue for us. We had a destination wedding and one of the most important factors in our decision was guest convenience and being able to have everyone in one spot. We got married there on December 16, 2017 and had the ceremony in the shorehouse, the cocktail hour in the pool area and the reception in the ballroom. Alison Ward and Julianne Dirks were THE BEST DREAM TEAM we could have ever worked with! They brought everything to life and honestly could not have had our wedding go off without any issues without the two of them. They did it ALL. They coordinated so many little (and big!) details on the day of that it allowed me to completely relax and savor the entire day. The food, the band (Whitley Deputy!), the booze, the entire experience was flawless. We give them our highest recommendation - honestly a big part of that is because of Julianne and Alison. INCREDIBLE!
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    Annie Sent on 01/06/2018
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    We can't begin to say enough good things about Alison Ward and her team at the Omni! Our September wedding was the weekend after Hurricane Irma, and while the unknowns of the storm certainly added extra excitement, Alison did an incredible job keeping us up-to-date in real time on the island conditions, and worked closely with our month-of coordinator to make sure we had a plan B in place. Despite the resort being closed earlier in the week, the show went on as planned, and you couldn't even tell the storm had hit!

    We wanted the laid back feel of a beach wedding, without actually being in the sand, and the Omni Shorehouse accomplished just that - with beautiful views of the ocean, we were able to create the elegance we wanted, and still easily sneak out onto the beach for photos after the ceremony. Having guests coming in from all over the country, the Omni provided a wonderful ambiance and allowed our guests to relax and enjoy the wedding weekend from start to finish right there on the property.

    In addition to providing the perfect venue, Alison went above and beyond to accommodate our every need - she even helped us work with the chef to provide a simple cake to cut. We opted for food stations, and heard from many guests (including my brother, who is a chef himself) that the food was the best they've ever had at a wedding. The staff was just wonderful, and made sure everyone was comfortable - even joined in on the dancing.

    We couldn't ask for a more perfect place to start our life together, and look forward to returning to the Omni Hilton Head for many special occasions to come. Thank you, Alison!
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    Vanessa Sent on 11/11/2017
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    We are from Boston and had our wedding here on 8/19/17. I was nervous about planning from so far away and having such a short engagement (6 months), but every time I spoke with Alison I knew I had nothing to worry about. She was extremely responsive, professional and friendly throughout the months of planning. We had our ceremony on the beach at 6pm and our reception inside the river room. We had a beautiful sunny day with a little bit of a breeze, but were SO glad we chose to have the reception indoors, as you can imagine how hot the south is in the middle of August. The day of everything went according to plan (or if it didn't I did not notice!). From the set up of the room, to the buffet, to the service, we couldn't have been more pleased. Thank you to Alison and her team for making our special day so memorable!
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    Elaine Sent on 05/15/2017
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    A huge shout out to Alison Ward, the Omni's catering manager extraordinaire. She was beyond FABULOUS from start to finish. She made every part of the process easy and had great suggestions. As for the Omni itself, we had our ceremony and reception at the Shorehouse in April 2017 and we could NOT have asked for a better experience. The venue is gorgeous with awesome views of the ocean. Our guests could not stop gushing about the location. Food was amazing and the staff were fabulous! I would not have changed a thing!
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    Jamie Sent on 04/12/2017
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    I love Alison and her team. I have NO complaints at all about our fabulous wedding at the Shorehouse, or our welcome party on the Palmetto lawn. Alison was such a pleasure to work with. I had no clue what I wanted as far as food/decor, I really wasn't too involved in details because it just overwhelmed me, and I just trusted Alison to do what she does best. I suggest you all do the same. She won't let you down. My now husband and I had the best time, and our friends and family are still talking about how perfect everything was. I would recommend the Omni and this crew times a million.
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    User2788711 Sent on 09/27/2016
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    Alison at the Omni is wonderful & takes great care of you! This was the best wedding ceremony and reception site! We were so pleased with how our day turned out in May. They were quite flexible with our desires/wishes for our wedding & gave us many options to help keep us within our budget. Our day was beyond perfect & I can't wait to go back to the resort to relive our wonderful wedding day memories!
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    Sally Sent on 10/13/2015
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    Alison, the catering manager, was a pleasure to work with. She helped us with every little detail and was so quick to respond to my thousands of emails before the event. We were provided a sample of almost every option at the taste testing and Alison was a huge help in planning our entire menu. The ceremony was supposed to be on the beach, however had to be moved to the Shorehouse (which was also the reception venue) last minute due to rain. Alison was so helpful in letting us wait until the last minute to make the decision and it was so easy to deal with. The ceremony chairs and decorations were moved and reception tables and decor adjusted during the cocktail without disrupting any of the guests - I was taking professional pictures a few hundred feet away and did not even notice.
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    Ashley Sent on 10/09/2015
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    We got married at the Omni resort and it was perfect -- highly recommended. Our original plan was to get married on the beach with the reception outside on the Omni's Cabana deck. Alison was great to work with -- incredibly professional and made sure that everything was on track. Rain became a factor and Alison was great at helping us select a backup location on the resort, holding off until a few hours before the wedding to make sure we could have it outside if at all possible. Her team made sure everything went off without a hitch and it really allowed us to just enjoy the day. The food and drinks were delicious, rooms were very nice, and service was excellent. Highly recommended!
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    Meagan Sent on 09/18/2015
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    Guests are still raving about our wedding. The food was delicious and the staff was very accommodating. Allison was extremely helpful throughout the entire wedding process. My nephew has many food allergies and after talking to Allison about it at the reception, she came back 5 minutes later with a plate full of options for him. The venue is absolutely breathtaking. Only positive things to say about our experience!
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    User2313211 Sent on 09/13/2015
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    Allison, her team along the hotel staff are all awesome!! Everything about the venue is absolutely stunning!! Very much accomidating, professional, and warm!! Will go back real soon!
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