Ocean Tents & Party Rentals Reviews
Reviews
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4.3 out of 5 rating
4.3
Good
40 reviews
Recommended by 87% of couples
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Quality of service 4.3 out of 5 rating4.3
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.4 out of 5 rating4.4
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Value 4.2 out of 5 rating4.2
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Flexibility 4.4 out of 5 rating4.4
+3
User photos
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Jennifer Sent on 11/08/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exactly what we needed
We rented our tableware (plates, glasses, silverware) and benches for our outdoor ceremony from Ocean Tents. Already stressed out by a million other things, what I needed was an easy experience from start to finish, and Ocean Tents absolutely gave me that. Website was straightforward and easy to deal with, staff via email and phone call were nice, professional, and responsive, we worked out exactly what I needed and they helped me every step of the way. Our rentals were delivered on time, no issues there, and everything LOOKED AMAZING AND WAS GREAT QUALITY. I got exactly what I ordered, no issues.
When it came to pickup, we actually had a misunderstanding over pickup date (which may totally have been my fault, again, I was super stressed out) -- I thought they were coming Monday, so when they called Sunday morning to say they were on their way, I was NOT ready for them. And they were so nice, they restructured their pickup schedule to buy us a few hours so we could get ourselves together, and then the pickup went off without a hitch. Best value for money, great quality equipment, fantastic staff-- what more do you need? -
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Nadine Sent on 08/13/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our tented wedding with Ocean Tents was BEAUTIFUL!
Ocean Tents put together a BEAUTIFUL reception for our tented wedding! The best ever!
Once we pinned down our location, Ocean Tents was the first vendor we secured for our tented wedding. The entire process was efficient, professional, and we knew we were in good hands from the beginning. All of our guests agreed: The furniture, lighting, decorations, and more were gorgeous! Everything and anything we needed, they had it! They were able to get us an enormous 100' x 60' sailcloth tent, a 30' x 30' Cook's Tent for our off-premise caterer, a smaller tent with high tops for our Cocktail Hour, a beautiful "wood-look" hard floor for our guests to walk and dance on, fans and Portacools to keep our guests comfortable under the tent despite the intense heat, sidewalls at the ready in case of rain, and even a super quiet diesel generator for our DJ, onion lanterns, and bistro lighting. They took care of filing the tent permit with the town, worked seamlessly with our wedding planner Brielle (I Do Wedding & Event Planning, LLC) and our caterer (Falco's Catering), and did a site visit to ensure that they would carry out our vision just as we had planned. On the day of the wedding, we also had an Event Attendant who was able to make sure everything went off without a hitch. Ocean Tents was incredible and we highly recommend you reach out to them for your next tented event. -
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Corey Sent on 01/05/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing company to work with!
Hired ocean tents for my backyard wedding and they were absolutely incredible! The planning process was so easy, and everyone was very responsive and helpful. The company had everything I needed to host ~130 people, including a super nice, clean bathroom trailer. The crew that assembled and disassembled everything were such hard workers, and they were able to execute our vision perfectly. Would highly recommend this company to anyone. -
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Maria Sent on 07/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience, service, and supplies!
We used this company for rentals for our wedding a few weeks ago and would recommend them to anyone planning an event or party. The staff always responded to emails quickly and answered any questions we had along the way. They are professional and their supplies are high-quality. Will be using again in the future! -
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Stephanie Sent on 09/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was blown away with my experience with Ocean Tents. We hired them for a tent, tables, lighting, and some additional party items. Their customer service team was always very responsive to any changes I needed to make, right up to a few days before the wedding. I relied on their expertise when figuring out lighting and it came out perfect!!! Their team of on-site staff were friendly and efficient and a breeze to deal with; they showed up bright and early both days, just like we had requested. Payment was super convenient, using an online system. Their catalogue of rental equipment is very extensive, we found everything we needed! I wouldn't hesitate to use Ocean Tents again. -
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Julia Sent on 09/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough great things about Joe and his team at Ocean Tents! Our 9/15/18 wedding came after two solid weeks of rain on Long Beach Island and we were concerned about the yard turning into a mud pit. Joe and his family were super communicative with us in the week leading up to the wedding and had great suggestions in order to keep the tent comfortable for everyone. We rented most of our supplies (plates, silverware, keg coolers, lighting, etc.) from Ocean Tents, and I was impressed that no one tried to up-sell us on anything and were always helped us find the practical options that we preferred. The set up and break-down crews were super efficient, courteous, and accommodating; we would absolutely recommend these guys to anyone! -
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Jen Sent on 05/01/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented our ceremony chairs and arbor arch for our ceremony from Ocean Tent Rentals. Everything looked amazing and was delivered and picked up on time! Absolutely perfect. -
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Meredith Sent on 09/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So easy to work with!!! My caterer did a lot of the detail work, but when I first reached out they were super speedy with their responses and flexible with my ever-changing list of items. Everything we got from them was in great condition and clean, and delivery and pickup were fast and efficient. Couldn't recommend them more! -
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Rachel Sent on 10/27/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone I contacted was pleasant and answered all of my questions. They delivered and picked up our chairs without a hitch. -
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User2374989 Sent on 06/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents was very professional and easy to work with. They were the authorized tent company for our venue, Bertram's Garden, and knew the venue very well. They responded very quickly to email and had an easy payment processing system. Our caterer, Ken Correll, knew the owners of Ocean Tent well and he and the folks at Ocean Tents were able to work together to make last-minute decisions about a rain plan, etc, so that we didn't have to even think about that on our wedding day. Everything went so smoothly. -
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Christine Sent on 12/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents did an amazing job at transforming my parent's backyard into the perfect venue for our wedding. People are still raving about the stunning clear tent, bistro lighting and the beautiful tableware. (The quality of their rentals is beautiful btw. They don't look worn like other places we've seen.) They were attentive, hard working, took care of our needs and worked so closely with us and our caterer (Falco's catering) in helping to create the perfect atmosphere for our special day. If we ever need their services again, we will not hesitate to use them! -
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Blair Sent on 08/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented ceremony chairs, reception tables and chairs and linens from Ocean Tents. They have a lot of selection and cater to many styles, so you are bound to find exactly what you've envisioned. Their rentals were clean, high quality and reasonably priced. -
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Erin Sent on 06/02/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Joe from Ocean Tents was wonderful! He knew exactly what I wanted before I told him. The guys that set up and broke everything down were polite and responsive. -
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User1611788 Sent on 05/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I highly recommend Ocean Tents. They provided my silver chivari chairs and cushions, lounge furniture, table rentals and linens. All of the items were delivered on time, set up perfectly and looked great. The owner, Joe, and his staff were professional and polite. The prices are fantastic! They helped me figure out what I needed and helped me plan my order. Their rentals are in excellent condition and made the room beautiful. Many of my friends had already used Ocean Tents and raved to me about them. They are a class act and a pleasure to work with. The showroom is great and lets you set up a sample table. I will be using them for all my future parties. Thanks Joe and all of Ocean Tents for helping to make my event as beautiful as it was. -
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User1373870 Sent on 10/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These guys are good! From the start, Ocean Tents was so easy to do business with. I changed my order throughout the year of organizing, adding things and taking away, and never once did I feel like a bother. They were extremely responsive and honest about what I needed and did not need.
They were priced right, delivered on time, did a super job!!!
I used them for a 20' x 50' tent, carnival lighting and a stage for my band. Highly recommend. -
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Candace Sent on 07/27/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented all of our Chavari chairs and lounge furniture (couches and tables) for our wedding and everything was of GREAT quality! I'm very happy with what we got and the price we paid! I would recommend Ocean Tents to anyone. Thank you for helping make our day so great!! -
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Laura Sent on 11/29/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service! We put our deposit down and were going to pay the rest the day off. We received a call saying that we could split the rental with the couple getting married the next weekend. I thought that was really honest of them. They could have easily taken two full payments for the same tent and we never would have known. I really appreciate business people like that. A+++ all around! -
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Eurydice Sent on 09/23/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I want to start by saying I LOVED MY TENT!!! Initially we booked the tent in case of rain since the ceremony, cocktail hour & dancing were in the garden of our venue. Three days prior to the wedding I decided to cancel since the forecast looked clear, plus I thought it would just be a blah tent. The owner, Joe Sr., actually contacted me later that day when the forecast started to turn and asked if I would reconsider. He was very thoughtful since he was familiar with the venue and didn’t want an unhappy bride with guests stuck inside because of the rain. He wasn’t pushy in any way and said it was ultimately my decision. Well I decided to go ahead with it and honestly can say it was one of the best decisions I made. The guests said it added that something special to an already beautiful venue. I wish I could post a picture. -
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Kristin Sent on 01/08/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We would highly recommend Ocean Tents, for even the most involved rentals. Joe Jr. and all of the staff at Ocean Tents were a pleasure to work with. From concept design, to the CAD layout they provided, to installation, to breakdown and clean up there wasn't one time they did not go above and beyond for us. Our wedding was unique, as we were married on a farm with no electricity, not to mention a roof over our heads. We had to bring in everything to make our event possible. Joe Jr. was available by phone, email, and in person whenever we needed him. We rented tents, flooring, carpeting, chandelier lighting, parcan lighting, tables, chairs of multiple types, bars, linens, staging, and a power generator among other items. Their pricing was more than reasonable and their quality was great. Joe Jr. and Ocean Tents can handle any event and should be the first company you call for your rentals. -
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Caitlin Sent on 10/22/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We hired Ocean Tents to set up chairs for our beach wedding. We were very pleased with how the set-up looked and they were very timely. They stayed to remove the chairs after the wedding so we didn't have to worry about a thing. -
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Liz Sent on 10/28/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents couldn't be easier to work with. They offered good ideas base on their experience and their prices were excellent. They even located crystal chandeliers for our tent! -
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User2548832 Sent on 03/07/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Ocean Tents for our rentals at our wedding last September. We had a backyard wedding, so we needed a company that could essentially create an event venue from nothing.
Ocean Tents were amazing! They brought in the standard table, chairs and dance floor. But, what really blew us away was the tent setup. We had pending inclement weather so alot of what was pre-planned had to be adjusted last minute. They were able to figure out a way to make all of the original details work, without having the flexibility of the outside of the tent space. They were extremely hard working, and patient with us (as we changed our mind a few times at the very end). They also installed air conditioners to help with the humidity.
The day of the wedding they had a person on staff during the ceremony and reception to assist in the event anything needed to be adjusted (there was a lot of wind and rain).
I would recommend this company to anyone looking for a professional, reliable service with the expertise to back it up. -
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Lauren Sent on 06/05/20124.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Excellent company. Easy to work with. We had them on standby for tent walls for our reception in case of inclement weather and used them for chairs for our ceremony on the beach. The delivered the chairs on time, set them up perfectly and took care of the clean up. I am very satisfied with their services. -
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User1869158 Sent on 02/17/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Extremely professional! Overall, a very good experience working with this company. -
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User1957485 Sent on 12/05/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We had a beach ceremony in October and used Ocean Tents and Party Rentals to set up the chairs for our guests. We were worried about the weather when planning it so far in advance but they were very accommodating with allowing us to cancel the day of the wedding if there would be bad weather. They were friendly and professional during the process and the day of the wedding everything went smoothly. The weather was great so we did not have cancel and the chairs were set up well before the ceremony and placed perfectly. I would definitely recommend them! -
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Kym Sent on 08/02/20124.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ocean Tent Co was a pleasure to work with from day one, they were very helpful in the planning of the event layout. When they came out to view the land and discuss set up, tables, chairs etc, they were knowledgable and easy to talk to. They worked with our caterer which made the line of communication between them very easy and one less thing I had to do. The set up of the tent was amazing to watch how quickly and efficiently they can work. The set up of the tent, tables, chairs, and lights was fantastic. I was not there for the clean up but I know it was quick because I was back a few hours later and it was done. I look forward to working with them in the future. -
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Kelsey Sent on 09/18/20174.7 out of 5 rating4.7-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
Ocean Tents was awesome. They have such a huge selection that you can view online and they were so easy. They knew my venue well and set up the whole event early- I didn't worry about a think working with them. They called leading up to the event to tell me that the chairs I selected for our ceremony were looking a bit worn from their busy summer wedding season and gave me an completely free chair upgrade. They were responsive and easy to work with- made my venue and ceremony gorgeous! -
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Kristen Sent on 07/03/20124.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Ocean Tents was the vendor I was most instinctively drawn to for our tent rental. They have beautiful sailcloth tents. I was really excited when they wound up being the vendor that had the best references and the highest value for what they could offer. While my parents worked more closely with them (the wedding was in their backyard), as a bride, I appreciated the fantastic schematics they sent after surveying the property. They were able to see exactly where the tent would best fit and what size would suit both the property and the scale of our event. When it came time for the big day, they were prompt with the set-up and the result was incredible. It truly felt magical to have this tent in my childhood back yard. We opted to have flooring put in as well as a dance floor, which I would recommend. Ocean Tents is professional and provides a quality product and service. -
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Samara Sent on 08/23/20104.6 out of 5 rating4.6-
Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ocean Tent and Party rental provided chairs, tables, and tablecloths for the wedding. The items were at the party location prior to the stated time, which worked out ok, but could have been a problem. One of the tablecloths had stains and holes. Everything else was good. -
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Lori Sent on 08/10/20104.6 out of 5 rating4.6-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents came when they said they were coming and delivered what was promised.
I wish they would just include the delivery and set up fee in the tent's cost because seriously WHO is going to set up these huge tents on their own?!?!? We got the wrong color napkins (teal instead of turquoise) but in the whole scheme of things it wasn't that big of a deal and I, as the bride, was the only one who noticed. -
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User2239929 Sent on 07/23/20154.5 out of 5 rating4.5
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents was really great to work with! Very responsive and didn't mind sending us a million quotes with our different specifications, and even splitting some costs between two wedding couples.
The only thing is that they ended up delivering us one double-power speaker instead of the two speakers we ordered... without telling us. And... the microphone that plugged into that speaker didn't work. It took the groom about 15 minutes to figure all that out before dinner and we ended up abandoning it and doing the speeches without amplification. It was fine in the end, but... pretty disappointing considering it was our wedding day. Thankfully everyone could hear. Our caterer told them about this and I believe they are taking it off the final bill.
I wouldn't have that prevent me from using them again, though. I would just communicate that experience and make sure they don't do something like that again next time. -
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User2583214 Sent on 04/20/20164.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Ocean Tents had plenty of options and ultimately had what I was looking for. I do, however, wish they were a little more cost effective. They also seemed to really only be interested in helping vendors such as my caterer and wedding planner (aka sister-in-law). One of the hardest things for me to visualize were the reception tables. They could have offered proper staging rooms so we could mix and match colors, centerpieces, etc. -
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Mary Sent on 07/09/20144.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Ocean Tents came to the house to see what we needed for our wedding ceremony and reception underneath our house. We were able to go through their website to see the items and email them with additions or changes without any issues. The caterer also contacted them to make sure they had everything they needed and/or we didn't think of. The rentals delivered everything as planned couple of days before giving us time to decorate before the big day. They even came back out when some of the lights they provided had malfunctioned the day before the ceremony. Thank you for making our day special. -
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Angelo Sent on 04/26/20114.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Fairly good service. On time and good workers. They worked with a smile and they took our adjustments in stride. -
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Patrice Sent on 08/29/20104.1 out of 5 rating4.1
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
this was the easiest vendor we dealt with, they came highly reccomendd by our carerer & worked closeley with her. we met at our hall & told our dream, he responded with everything to fit our needs plus added some important things we forgot all at a very reasonable price . . then we never saw him again! All the work was done without a hitch everything set up perfectly to our design on time. then the event was over . . . again we never saw them they came & took everything away with no hassels at all! thank you Ocean tents for all your help -
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User2126841 Sent on 05/11/20152.4 out of 5 rating2.4
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 4 out of 5 rating4.0
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Flexibility 2 out of 5 rating2.0
We rented "do-it-yourself" tents (2) and when our friends arrived to pick them up, I received a phone call and was told one of the tents was damaged and we had to take a smaller size for our second tent. I got on the phone with them and was told no big deal, they would gave me back price difference and tried to assure me everything would still fit. But to me, it meant reorganizing a whole reception because I no longer had the amount of covered space I had been planning on for months. I had to rearrange all of the tables, buffet tables, DJ, the dance floor..which had to be moved and left uncovered..my whole set up. Did I get through it, yeah...but a phone call would have made a huge difference to me since I could have had a little more time to deal with it. The fact that th -
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Brooke Sent on 08/25/20131 out of 5 rating1.0-
Quality of service 0 out of 5 rating0.0
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Average response time 2 out of 5 rating2.0
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Ocean Tents were unorganized, unprofessional, and a complete disappointment. Our caterer had highly recommended them since they have worked closely with them at numerous events. Words cannot express our dissatisfaction. We spent over $5,000 on rentals from Ocean Tents including linens, tables, chairs, bars, lighting, and a tent. We had met with the owner, Joe Sr., a few weeks prior to our event at our venue to discuss logistics and last minute details. Joe Sr. ensured us that everything would be perfect. Ocean Tents arrived a day prior to our event to begin setting up our tent. Throughout most of the day, several employees spent majority of their time playing on their cell phones, as opposed to constructing our tent. As the day went on, we learned that several items were missing and we were told would be there first thing the following day (the day of our wedding.) While we had hoped to set up a vast majority of our DIY reception the day before, we were now left with added stress the day of our wedding. Once our big day arrived, we were further met with disappointment. Not only were the promised items not delivered on time, but several additional items were missing or incorrect. Several of the chairs were dirty and needed to be cleaned by hand. Our up lighting was the wrong color (pink and blue as opposed to teal) and was basically just placed on the porch. Thankfully, our officiant had worked in the industry for several years and was able to help us set it up. Our sweetheart table was nowhere to be found and our bar was far too big for its location. This was extremely frustrating since we had met with the owner who assured us that it would fit perfectly in the specified location. In addition, when we met with Joe Sr., we were told that the tent would be flush against the awning of our venue so we would not have to worry in the case of inclement weather. Sure enough, the day of our wedding had a gloomy forecast and our tent was about four feet from -
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Meryl Sent on 10/03/20160.5 out of 5 rating0.5
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Ocean Tents & Party Rentals recently provided a tent for our daughter and son-in-law's wedding at Bartram's Garden. Our family had a terrible experience. We didn't receive what we contracted in writing and, in fact, the covering for the subfloor was in the worst condition possible. There were numerous major tears that were not only an eye sore, especially for a black tie optional affair, but they could have caused injuries to guests walking and dancing. There were also many other very visible raised seams all over the floor requiring the caterer to move tables to just to cover them. We immediately called Ocean Tents and they denied what we have in writing, i.e. the type of floor we rented and the guarantee of good condition, despite the fact that "in writing" CAN'T be denied. They also resisted coming on site to "fix" everything before the reception, despite my having a written guarantee that if there were significant visible tears or stains, they would immediately come to fix them. When pushed very hard by our wedding coordinator, they came and provided a fix that looked bad, but at least our guests' safety was no longer our concern. -
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User1202140 Sent on 06/16/2013
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I spent about $6,000 for rentals for an outdoor wedding - they had just started a new partnership with my caterer so I trusted his word. The chairs arrived dirty - not slightly dirty, I'm talking doused in red wine dirty - and some were broken. I would have rated them about a 2 or 3 if, when picking up the rentals, someone hadn't STOLEN my bouquet. They arrived the next day to the home where we had the wedding with no phone call to tell us they were there. When we arrived later my bouquet was missing. I didn't think to count the centerpieces or other items because I was distracted, but I'm sure some of those were missing too. Eventually I got the story that the bouquet had "fallen" from a table and "was destroyed" but they would try to find it. The bouquet was returned to me after much back and forth.
Apparently a three foot fall from a banquet table onto the grass can remove 6 pearl pins and about 3 yards of ribbon wrapping! A scientific miracle! Obviously someone took the bouquet and either unwrapped it to re-gift or to cover themselves when I was calling every day about it. I was told the owner would be notified and would be calling - I'm still waiting for that call over a month later. Apparently helping yourself to the bride's $500 bouquet and then destroying it is not so uncommon in his business he felt the need to take the time.
I would NEVER use this company again and I would NEVER recommend them to anyone else. Dishonest, overpriced, low quality product. Absolutely terrible. Save yourself the trouble. God forbid something goes wrong you'll be waiting a long, long, time for any resolution. By all means do not allow them in or near your house unsupervised. -
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Jeff Sent on 02/23/2011
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Staff was very rude, and for the money you can do much better. Overall I found the experience very negative overall. Items that were promised were not available as well. -
Quality of service
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