Oakwood Cleaners Reviews

Name: Oakwood Cleaners
Address: 4833 Lebanon Pike, Hermitage, TN, 37076
Telephone: 6156206095
Rating: 4.7

Oakwood Cleaners

Hermitage, TN

4.7 out of 5 rating, 103 Reviews

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103 Reviews

Rated

4.7

out of 5.0

Recommended by 95% of couples

Quality of service

4.8 out of 5 rating
Average response time

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Professionalism

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Awards

24 User photos

+ 20photos

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Xrystina B. Married on 04/09/2022

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Phenomenal 61-yr-old, 3rd Generation Wedding Gown Restoration

If I could give Oakwood Cleaners 100 out of 5 stars, I would. Oakwood Cleaners took on a HUGE project of both restoring and tailoring my vintage 61-year-old, 3rd generation wedding dress and turned it into the most beautiful heirloom dress I could have ever asked for. This dress was made in 1961 for my grandmother's wedding day. Then her daughter, my mother, wore it again in 1989 for her wedding. Since my grandmother's wedding 61 years ago, the dress was never once properly preserved or stored. It was in poor shape, to say the least. When I started planning my wedding in 2021, I really didn't entertain the idea of using my mom's wedding dress as my own because I knew it wasn't in good shape and that it was quite old. But after reading some of Oakwood Cleaner's reviews on vintage wedding dress restorations, I decided to take the dress in, and have it looked over - and I am so glad I did. From the second I walked in Oakwood Cleaner's doors, I was treated with nothing but the utmost professionalism and sincerity. They treated my vintage dress with love and reverence, as if it was their own mother's. Their team was extremely knowledgeable about everything to do with the dress, the fabric, and the structure which allowed them to manipulate and restore it to its previous beauty. Oakwood Cleaners even had an in-house seamstress, Birdy, that was able to take on my dress as another project. Since she was knowledgeable about the restoration process and how to deal with vintage fabrics, she provided expert advice and skill in fixing the structure of the dress and tailoring it to my body. This allowed me to have my vintage dress restored, tailored, and pressed all in the same building by the same experts. I cannot say enough how thankful I am for the team at Oakwood Cleaner's. They made it possible for me to wear the same dress on my wedding day that my mother wore on her wedding day and her mother before that wore on her wedding day. This meant more to me than I can possibly explain in this review. But if you're reading this review, wondering if you should take your wedding dress into Oakwood Cleaner's, please deliberate no further and go in!
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Sent on 05/31/2022
Lise B. Married on 09/10/2021

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Vintage wedding gown veil and lace restoration

Rhonda at Oakwood is amazing! I took my grandmother’s 100 year yellowed wedding veil to Oakwood. Not only was it beautifully restored to perfection, it was also cleaned to it’s original color. They are the experts to go to for preservation. I would highly recommend Oakwood Cleaners !!
Sent on 09/10/2021

Oakwood Cleaners's reply:

Thank you so much Lise for that review. I will share this our production manager as he is the master! My best, Rhonda
Linda T. Married on 06/25/2021

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Nashville’s Best Wedding Gown Cleaning service!

I had my wedding on a pretty rainy day which lead to mud getting all over the bottom on my gown. I was nervous that it wouldn’t come out. But Oakwood did wonders! It looks great, I am pleased.
Sent on 12/20/2021

Oakwood Cleaners's reply:

Thank you so much Linda, for taking the time to reveiw us. I am very glad we got all that mud out!
Rhonda

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Lisa M. Married on 05/15/2021

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Quality, professional, service-oriented experience

The bridal gown of your precious daughter usually exceeds your idea of “budget” for obvious reasons. Preserving is of prime importance in the event the dress should be worn again. I studied the process and who was the best. I had plans to send to NYC until I learned of the accreditation of Oakwood in Nashville. They exceeded every expectation. Rhonda, the owner, attends to every detail. The dress needed small repairs which they did. It was prepared and preserved beautifully for the next generation…hope that time does not pass too quickly!
Sent on 03/03/2022

Oakwood Cleaners's reply:

Thank you so much for taking the time to review us Lisa. I love that we can work with family's and brides to preserve those precious memories.
Rhonda
Carolyn B. Married on 04/10/2021

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Amazing Experience and Beautiful Preservation

Let me start by saying that the ladies at Oakwood Cleaners in Nashville did a wonderful job with my wedding dress and veil. From the moment I walked in, I felt like my dress and I were in good hands. I was very apprehensive about leaving my dress anywhere, but once I understood the process, I was confident I had made the right choice. The young lady that helped me answered every question I had & explained so much that didn't even occur to me before I went in. They have an extensive inspection process to find any spots or damage - they even used a black light to find invisible spills that may not show up for years. The seamstress was also able to repair the spot that I accidentally tore with my heel and I was amazed to see how the stitches were barely visible and the hole was gone. I wouldn't have ever known if I wasn't the one to put it there lol! My dress also had some spray tan on the top and dirt around the train. They said they couldn't guarantee that it all would come out, but it looks as good as new now! I can't believe how clean it is! The preservation box is heavy duty and I'm even able to open it to look at it when I get it home. They even gave me a pair of white gloves so I can touch my dress once I get it home. I'm so excited to show my family when they get here for Xmas- and maybe one day I can pass it along to the next generation to be loved again. Overall my experience was excellent and totally worth every penny. Highly recommended!
Sent on 12/20/2021

Oakwood Cleaners's reply:

Hi Carolyn. Thank you so very much for taking the to let others know how we take care of wedding dresses! How special to show it to your family at Christmas.
My best,
Rhonda
Jackie H. Married on 02/01/2021

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Oakwood is the best! I never have to worry about the care my garments receive.

I’ve been using Oakwood for over 3 years and have never had a problem.
Sent on 02/01/2021

Oakwood Cleaners's reply:

Thank you so much for taking the time to review us Jackie. We really appreciate you and look forward to continuing to help you with your cleaning needs! ~Rhonda
Melissa F. Married on 12/24/2020

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Wonderful experience

Oakwood Cleaners delivered exceptional service from the moment I arrived until my wedding gown preservation was complete. I was amazed at how clean they were able to get the bottom of my dress which was quite dirty from our outside ceremony. I would absolutely recommend Oakwood Cleaners.
Sent on 12/20/2021

Oakwood Cleaners's reply:

Thank you so much Melissa, for taking the time to review us. I am so glad we were able to clean the bottom of your dress from you outside ceremony. Best wishes for a wonderful future.
Rhonda
M J C. Married on 11/02/2020

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LOVE Oakwood Cleaners

Oakwood cleaners is friendly and professional. They offer pick up and delivery service which is extremely convenient. They are very communicative. They are amazing cleaners!!
They have been able to remove stains I have worked on for years. They also do a beautiful job with our linens. I would highly recommend
Sent on 11/02/2020

Oakwood Cleaners's reply:

Thank you so much for your kind words and taking the time to review us. It makes us so happy to be able to restore garments, households and wedding gowns to like new condition! ~Rhonda
Claudia B. Married on 10/30/2020

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Totally welcoming and professional

This will be my go to cleaners going forward. Total pros
Sent on 11/04/2020

Oakwood Cleaners's reply:

Thank you Claudia for your kind words! I am so glad your are happy with the beautiful blouses you brought in. We look forward to helping you again. ~Rhonda
Te Coleman Married on 10/22/2020

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Oakwood Cleaners

First time I have used them since. Under new management.
Was very pleased with jacket and customer service.
Sent on 10/26/2020

Oakwood Cleaners's reply:

Thank you for taking the time to review us. We are so glad we were able to help you and that you were please with our customer service. ~Rhonda
David L. Married on 10/19/2020

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Great service from a great staff!

This business provides free pickup and delivery, weekly billing, great cleaning and a courteous and friendly staff.
Sent on 10/19/2020

Oakwood Cleaners's reply:

Hi David. Thank you so much for taking the time to let others know about our services. We appreciate your 5 star review! ~Rhonda
Janet A. Married on 10/01/2020

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Absolutely Amazing Work!!

My Step Daughter is getting married, her grandmother has passed away. We decided to have her grandmother's wedding dress turned into pillows, a garter belt and handkerchiefs. Kayla did an amazing job and her grandmother can be there!! They have taken excellent care of this dress, it is 60 years old. They drew sketches and communication was impeccable.
- + 5photos
Sent on 07/23/2020

Oakwood Cleaners's reply:

Hi Janet! Thank you so very much for taking the time to post this review and also for sharing the pictures. Kayla was so thrilled to be able to make this happen for you. Congratulations on the up-coming wedding. ~Rhonda
Penny P. Married on 10/01/2020

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Oakwood Cleaners

I had a vintage wedding dress repackaged. My daughter decided not to wear it, so I wanted it stored in a new memory box to keep it from yellowing & deteriorating. I was helped by two ladies. I am terrible with names, but I know they introduced themselves. They were very helpful and informative. Oakwood Cleaners is run like a professional, experienced & specialized boutique. They handle your dress with care & really know how to pick out all the details they need to take take care of. My daughter and I felt like we were at another bridal gown showing.
Sent on 10/04/2020

Oakwood Cleaners's reply:

Thank you Penny, for taking the time to give us a review. We loved helping you and your daughter with the repackaging of your gown.
Rhonda, owner
Paul B. Married on 08/25/2020

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Oakwood Cleaners Review

Having been in the men's clothing business for many years, I know how clothing should look when the clothes have been properly cleaned. Oakwood does it right! Exceptional service and quality of work!
Sent on 08/25/2020

Oakwood Cleaners's reply:

Hi Paul. Thank you so much for taking the time to review us and give us such a great recommendation. You are much appreciated.
Rhonda
Lindsay Married on 08/22/2020

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Wonderful! Kayla and others were helpful and very sweet.

So grateful for these helpful and local folks.
Sent on 08/16/2020

Oakwood Cleaners's reply:

Hi Lindsay. Thank you so much for taking the time to review us! This helps others as they are trying to decide on where to take their gowns for cleaning or alterations. ~Rhonda
Thunt Married on 05/09/2020

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Very Helpful & Professional

The folks at Oakwood Cleaners are very helpful and professional. They did a great job with our daughter's wedding dress. We will definitely return soon with our other daughter's dress this fall.
Sent on 02/05/2020

Oakwood Cleaners's reply:

Thank you so much for taking the time to review us! Congratulations on the up-coming wedding and we look forward to helping you with the next wedding dress.
Allison S. Married on 04/08/2020

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Wonderful experience and service!

Wonderful wonderful experience! I got married in Napa last August and my wedding dress came home with several wine spills. I wasn't sure any of them would ever truly come out, but Pat assured us that they could clean and preserve my dress. They didn't return the dress until it was as good as new! Very pleased with the result and the level of service and care. It took a couple of months, but they were diligent about updating us throughout the process. Phenomenal service - Highly recommend Oakwood Cleaners to anyone looking to clean, restore and preserve their dress to like new condition!
Sent on 03/18/2020

Oakwood Cleaners's reply:

Hi Allison! Thank you so much for taking the time to share your experience with us. I know this will help others as they are making decisions on caring for their gown.
My best, Rhonda, Owner
Debra W. Married on 03/26/2020

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Superior in every way.

Always the kindest people. The cate of clothing is excellent. Always perfect
Sent on 04/06/2020

Oakwood Cleaners's reply:

Thank you much Debra for taking the time to review us. We appreciate your kind words and wish you health and happiness during this trying time. ~Rhonda
Lauren M. Married on 03/05/2020

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Professional, Quality Service

Oakwood Cleaners came recommended by the designer of my wedding dress. After using them, I can see why. They are thorough, professional, and take time and care with your items. They did a wonderful job getting my wedding gown and several other garments clean.
Sent on 11/21/2019

Oakwood Cleaners's reply:

Thank you so much for taking the time to review us Lauren. I seem to remember you had pearls on your gown that you were going to divide up and make necklaces. I hope you were able to do that.
Rhonda
Jessie W. Married on 02/08/2020

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Fantastic experience!

The whole staff at Oakwood Cleaners was fantastic when it came to making sure that my wedding dress was ready for the big day and taken care of afterward as well! They made sure my dress was perfect in plenty of time for my ceremony and did an amazing job cleaning and preserving my dress afterward. They walked me through how to care for my dress going forward and even guaranteed their work on it for life! Highly recommend Oakwood to any bride!
Sent on 11/25/2019

Oakwood Cleaners's reply:

Thank you so much Jessie for your wonderful review. We appreciate you taking the time to let others know of your experience at Oakwood Cleaners! ~Rhonda
Jeanette E. Married on 01/10/2020

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Great service and friendly people!

I’m happy with your service, for me personally and at my place of work. April your driver is so sweet. She always has a smile. At your Hermitage store I was greeted the same way! Keep up the customer service!
Sent on 01/23/2020

Oakwood Cleaners's reply:

Thank you Jeanette for taking the time to review us. I will let April and the Hermitage staff know you are happy! ~Rhonda
Jennifer P. Married on 10/24/2019

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Quality professional service

The professionals at Oakwood carefully tended to every detail involved in cleaning and repairing our daughter’s dress. They kept me informed throughout the process. It was clear to me that they were committed to meeting our expectations. What a pleasure!
Sent on 11/20/2020

Oakwood Cleaners's reply:

Thank you so much Jennifer, for taking the time to review us. It was our pleasure to take care of your daughters dress!
Josephine Married on 10/05/2019

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Restored wedding gown to perfection!

Oakwood Cleaners is simply the best! When you decide to restore a wedding gown, you are making a major investment. After a night of dancing, my daughter's wedding gown definitely needed cleaning. The restoration process was explained in detail by Oakwood staff. I would not have trusted any other cleaners. I highly recommend Oakwood!
Sent on 08/10/2020

Oakwood Cleaners's reply:

Hi Josephine. We so enjoyed working with you and restoring that beautiful wedding gown. Thank you so much for taking the time to review us. ~Rhonda
Kay N. Married on 09/30/2019

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Highly Recommend Oakwood Cleaners!

Oakwood Cleaners is the only cleaners I trusted to clean and preserve my daughter's wedding dress and veil. I was amazed at the detail of their preservation process and thrilled with how beautifully the gown was arranged and protected in a muslim-covered box. I was shown how to meticulously handle and care for the dress in the future, and a pair of white gloves was even included in the preservation box to wear when touching the gown. They also did a wonderful job cleaning my daughter's rehearsal dinner ensemble, a white jumpsuit with a lace bodice and train. I am so impressed with the caring and loving approach that Oakwood Cleaners takes when dealing with such precious items.
Sent on 11/20/2020

Oakwood Cleaners's reply:

Thank you so much Kay. We appreciate you taking the time to review us. I will share your thoughts with our staff. My best, Rhonda
Jo Smith Married on 07/27/2019

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From start to finish, a good experience.

They really understand the significance of the wedding as a life event and the care desired for preserving the wedding gown.
Sent on 05/24/2020

Oakwood Cleaners's reply:

Hi Jo. Thank you so much for your kind words and taking the time to review us. We really love helping brides just like you preserve the memories of that special day. Stay safe, stay healthy. ~Rhonda

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