Northwest Arkansas Florist Reviews
Reviews
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Awards
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![Carolyn]()
Carolyn Sent on 09/13/2023The best bouquet and floral arrangements
This place turned our venue into something truly magical with every single piece and arrangement. I loved my bouquet, it was absolutely perfect! They place everything just where it needs to go and took great care in piecing it all together. -
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![Lindsey]()
Lindsey Sent on 09/23/2019Beautiful flowers!
Our wedding flowers turned out exactly as I had hoped, if not better!
Everyone at NWA Florist was so helpful and helped me figure out what I wanted for our wedding. I think I changed my order like, a hundred times and they were so accommodating the whole process!
We ended up using their services for our rehearsal dinner, ceremony flowers, and reception flowers. The were delivered right on time, with no issues, and were so beautiful. They lasted for weeks after the wedding too, and preserved beautifully!
I would recommend them to anyone needing floral or greenery for an event and will use them again in the future!Northwest Arkansas Florist's reply:
Thank you for your review and for choosing us!
We wish you the very best in your life as a married couple! :) -
![Lizzie]()
Lizzie Sent on 07/01/2019Beautiful Flowers, Fantastic Price!
Highly recommend NWA Florist! When I went in for my consultation, I felt that I was able to craft the exact bouquet that I wanted. The florists are readily available to communicate and answer questions. The staff that came to deliver and set up the greenery around my venue were an absolute delight. On top of their great customer service, NWA Florist is one of the cheapest options in the area. They definitely offer the most bang for your buck -
Haylee Sent on 12/27/2018
Wedding 12/22/18
Chelsea and Bhakti were the best to work with. Our wedding flowers turned out even better than I could have ever imagined. Not knowing that much about flowers, I gave them an idea of what I wanted, and they rolled with it. It turned out absolutely perfect! -
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![Taler]()
Taler Sent on 09/26/2018The team at NWA Florist have been so great to work with. They have been very helpful and understanding throughout the whole process and the prices are very reasonable as well. I can't wait to see how everything turns out at the wedding!! -
Alex Sent on 07/09/2019
Pinterest Dreams Came to Life
I was so pleased to work with NWA Florist for our wedding in Bentonville, AR. As a bride, to be able to share example photos from my Pinterest board and then see it come to life was amazing!! Even when specific flowers we decided on earlier in the planning process didn't come in, the girls at the shop sent me other options that solved the problem right away!
Thanks NWA Florist for being flexible, affordable and coming through on my wedding day so perfectly! -
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Sarah Sent on 05/05/2019
Well worth the money
Beautiful flowers, definitely well priced and they arrived on time to the wedding and helped with the set up.
Only complaint is that they forgot 2 corsages that I had added on to the order & paid for. -
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![Charice]()
Charice Sent on 10/09/2019Beautiful flowers
I was making changes same week as the wedding. They were very accommodating and the flowers were beautiful. -
![Dominique]()
Dominique Sent on 01/16/2019Deciding who to go with
I was between two places, and they worked with me and my budget more, and got me more of what I want! Highly recommend -
Ciera Sent on 11/05/2024
Future brides, beware.
Future brides, beware. I had a nightmare experience with NWA Florist. 2 stars instead of 1 because I was ultimately provided with a partial refund for the numerous problems.
I worked with Megan, the shop owner, starting in May of 2024 on a bridal bouquet, 2 bridesmaids bouquets, and 3 boutonnières. We had a consultation, I provided them with photos of my inspiration, as well as budget, wedding colors, and general other details. Together we picked out florals that would match from Megan’s suggestions and I was assured it would be no issue achieving my look (first picture, cascading bouquet design of fall colors, eucalyptus, roses, etc). Months later, after numerous consultations, signing a contract, paying both my deposit and full payment, I double checked the shop hours and saw they’d be closed the day of my wedding. Upon inquiring about this, they charged me an additional fee to “stay open” the day we already contracted and paid them for, claiming it was a mistake, to pick up my flowers. Less than a week before my wedding, they emailed me saying they couldn’t get my flowers in and I’d need to pick new ones. After a stressful call and being assured that, too, was a mistake… the morning of my wedding I received a text message with photo 2 and what they claimed was my bouquet (the red and pink). It looked nothing like my inspiration. Megan claimed she knew the flowers came in the wrong color and I should have been told ahead of time but that flower colors fluctuate and it was out of her control. She also saw no issue with the shape. The morning of my wedding turned into a huge fiasco. Megan inappropriately kept trying to come to our airbnb to “fix it” after being told we had no space for her, my mom had to miss her original hair appointment to go to the shop instead (which, we had to wait for them because it turned out they were actually open doing deliveries for another wedding that day anyway?) and we ended up with photo 3, some poorly sprayed (they ran out of spray midway through) roses and peach carnation bouquets that didn’t match anything, with purple wax flowers that were meant to be white, alongside filler we never agreed on and was never in our signed proposal.
When I called for a refund, Megan put her husband on the phone who told me “he saw our wedding and it looked fine to him” so he saw no issue (I’m not sure how, we have yet to get the photos back from our photographer - she hasn’t even began working on them yet - and they weren’t at our wedding of course, which was a private venue, but that’s besides the point). He was incredibly rude. They offered no real accountability or apology and only kept telling me they take pride in their business.
I settled for my flowers for my late October wedding and was really disappointed in the end. It was a beautiful bouquet, but it was not what I envisioned or what I was promised. It looked nothing like what I paid for and did not match my decorations or colors at all. I ended up cancelling my bouquet preservation.
We ask them in the future your business be more transparent about color fluctuations (especially for things like weddings when palates are important and you’re making the suggestions for clients) and your abilities in consultations, that your communication improve, and that you’re upfront about bait and switch or hidden fees.Northwest Arkansas Florist's reply:
We have tried everything humanly possible to make you happy, but nothing has worked. Leaving poor reviews for small businesses appears to be commonplace with you. We viewed 10 businesses on your Google profile who have received 1-star reviews. Our negative reviews are few and far between. Myself, my husband, and our entire staff have bent over backwards and have done everything in our power to please you, but this is not possible. Your behavior toward our company was entirely unacceptable. Screaming and cursing is not something we will indulge. We pride ourselves on our work, and I will 100% unequivocally stand behind our employees and their design work and customer service. I have upmost confidence in saying our product is top notch. You continue to say we have taken no accountability and have not been apologetic, but this simply is not true. We have apologized profusely, issued a partial refund, put in overtime, offered to come directly to you, hand delivered the items, and have continued to express our deepest apologies for your wedding items not being to your liking. As we have already discussed with you on multiple occasions, we take accountability for the fact that pictures of your flowers were not sent to you the week before the wedding. Upon realizing this mistake, I sent pictures early the day of the wedding before we headed out for our first setup. We also offered to drive anywhere in Northwest Arkansas despite no delivery fees having been paid to show you the bridal in person, as is our standard practice, which you refused telling me this was inappropriate behavior. It is our standard to go into the bride’s quarters and personally show her the bridal. As we were tinting flowers, your mother texted and said the flowers looked good, so we proceeded with the colors we were using. We rebuilt all of the bouquets and texted your mother photos and videos to which she replied, “She is happy.” We were also told the bouquets “looked great”. This led us to believe you were pleased with our work. We finished wrapping the bouquets, and I personally delivered all items to your wedding venue as an extra courtesy for the trouble we had caused. We did indeed order the flowers you agreed to weeks in advance and only used these flowers in your bouquets. We cannot control the exact shade of the flowers, and even though we order weeks in advance, on occasion our suppliers do have difficulty getting an item. All flowers are received as close to the wedding as possible to ensure freshness. The extra charge for Sunday pickup is a standard fee charged to all our brides with weddings on Sundays; a fee which was also incurred by the other bride we had a wedding for that day. Had we not stayed an additional 3 hours to tweak your bouquets there would have been a 6-hour gap between the time of the first wedding setup and your pickup requiring me to pay an employee on their day off to drive to the shop and be available for your pickup. Your claim that you have not seen your photos is false. Your photos were posted on your Facebook page and your photographer’s on October 24, 2024. We saw your photos the day we spoke, and they are absolutely gorgeous. Any reader of this review can view said photos on both our Instagram and Facebook page as of November 5, 2024. Ultimately, we refunded several parts of your order. We evaluated the situation and felt what we did was fair. We were told you were happy, and our product looked great and had no idea you were unhappy until you called 3 days later. On some level, the wedding of all my brides feels like it’s my own. I know it’s important, and I feel the weight of how special it is. Overall, I am sincerely sorry you were not pleased with our work, but I feel we have done everything we could have done to make you happy aside from the obvious mistakes we admitted to. I wish you and Daniel all the best. I hope one day you can look back on your wedding with joy and simply see beautiful flowers and smiling faces. -
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