Nelson Coleman Jewelers Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
47 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
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Stephanie Sent on 04/18/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best jewelry store in town!
I cannot recommend Nelson Coleman Jewelers enough! The staff that work there are incredible and they have helped us with all of our jewelry needs. From engagement ring to wedding bands to day of wedding gifts. Nelson Coleman will continue to be the place we go to for years to come. Special shout-out to Marie and Cara for helping us every step of the way! You both are lifesavers!! -
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Nicole Sent on 12/15/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow, wow, wow, wow!
I'm not much a jewelry person, so I was a little nervous when my fiance's family gifted us with some diamonds from his great grandmother's ring. We knew we wanted to incorporate the stones in my wedding ring, but didn't really have a clear vision of what that would look like. Jaci was AMAZING from start to finish. She stayed within our budget with zero judgement or pressure, and custom designed the most amazing ring....which unfortunately was too wide for my tiny finger ;_: I was heartbroken, and nervous with less than a month to our wedding, but Jaci came up with several more designs almost instantly. The turnaround time for the final ring was amazing. My husband also got a ring through Nelson Coleman - when it came in a little different than expected, Jaci quickly contacted the company and had it fixed within a day. Nelson Coleman definitely got two new lifelong customers! -
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Jenna Sent on 06/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful jeweler!
My husband got my engagement ring custom made from Nelson Coleman. We decided to buy wedding rings from them as well as we were happy with how the ring turned out. It was nice being able to support a family run business. We have worked with Susie every time we go and she is always wonderful. He also had diamond earrings made for me as a wedding gift. We will definitely continue to go there even though we have since moved out of state. -
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Karen Sent on 06/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Ring Buying Process
You cannot match the personalized service and level of care that is found at Nelson Coleman. If you can dream it, they can make it! -
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Janet Sent on 06/11/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!`
Nelson Coleman has been amazing to work with - I bring my ring in every 6 months due to my insurance plan for it to be checked, tightened, and cleaned. They are thoughtful, quick, and easy to work with! My rings are gorgeous and so is my husbands! -
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Cayla Sent on 10/31/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best jeweler
I love Nelson Coleman! Jaci was the one who helped my husband pick out the engagement ring and she helped us with our wedding bands. Everytime I walk in there everyone is so happy and helpful and really makes you feel comfortable. The staff is so much more welcoming than any other jeweler I've been in before especially the big name ones -
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Suzanne Sent on 09/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience getting an engagement for my fiancé at Nelson Coleman was nothing short of fantastic. I wanted to use a small, non-chain jeweler to create a special ring for the big day. Nelson Coleman had excellent reviews, so I stopped in to give them a chance, it is a decision I have not regretted. From my first meeting the staff was nothing but professional. I had a few diamonds from family rings that I wanted to use in constructing a custom engagement ring. I was never made to feel bad for wanting to use family stones, in fact quite the opposite. Working with Nelson Coleman and their designers, I created a truly stunning, unique, meaningful ring for my fiancé. I saw computerized mock ups of the ring, and was able to make changes as we went along. The jeweler I worked with was extremely responsive, and I never felt pressured to spend outside my allotted budget. The quality of the ring is I received was incredible, such a beautiful piece of jewelry to give my bride to be. As a bonus, the jeweler gives you a store credit equal for the cost of the insurance package, which I thought was really neat, and we used towards our wedding bands. These folks are awesome, I cannot recommend them enough, and will continue to work with them in the future. -
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Hue Sent on 08/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lauren helped my fiance and I create the perfect engagement ring. She was so responsive with her emails and told me everything that was going on during the process! I love my ring! -
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Kelly Sent on 05/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found Nelson Coleman through a friend. I am beyond excited with the final product and I look forward to wearing my ring and enjoying it for the rest of my life. Susie was so patient and diligent when it came to the challenge of finding me exactly what I was looking for within my budget. Great job and thank you! -
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Cara Sent on 10/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Lauren at Nelson Coleman in selecting our wedding bands, and we had such a good experience with her. She took our budget and our tastes into account with no judgment, and we loved the final result, which pairs perfectly with my engagement ring (NOT purchased from Nelson Coleman - they've also been wonderful about cleaning and inspecting it for me!). We look forward to many other purchases from Nelson Coleman over the years! -
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Elisabeth Sent on 09/12/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Michelle throughout the entire process. Last September, we went in just to "look" at engagement rings. She helped guide and educate us on the process of picking out diamonds, what to look for, etc... She was professional, easy to work with, and super knowledgeable in her work. Three months later, we got engaged! We just recently got married in August but Michelle has helped us from the beginning. I'm glad we worked with her from Day 1, she got to know us and really helped us find an engagement ring and wedding bands that fit our budget. You really get that one on one type customer service when you walk into Nelson Coleman and that's what I love most about this place! Highly recommended! -
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Faith Sent on 07/26/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband purchased my engagement ring at Nelson Coleman, and I am so glad he did, as I think it was the beginning of a lifelong relationship with a wonderful local business. My ring needed to be resized twice (not their fault - it’s an unusual setting and it turns out I have the hands of a child) and they were so helpful in communicating with the designer to get what we needed. We worked with Jacqui who is extremely professional, knowledgable, and helpful - and just very sweet and kind! Any time we stopped in, we were always given a very warm welcome, and she would insist on giving my ring a polish so it could always look its best. We also decided to get custom wedding bands made, and she spent a long time with us ensuring that all the measurements and details would be perfect. This place is lovely and I would recommend it to any couple - or any person planning to propose. -
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Courtney Sent on 01/05/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My boyfriend (now fiancé) and I walked into Nelson Coleman without an appointment one Saturday to take a look at engagement rings and get an idea of what my style was. Michelle helped us right away and our service was exquisite. First, we talked about what I was looking for in a ring, then I was sent "away" (I just went straight to the fresh cookies!) while they talked budget. When I was brought back, she brought us some stones they had in stock and showed me some in each cut that I thought I was interested in. Once I picked a stone, the fun started! I tried on more settings than I can count, and then narrowed it down to just a few. I was then sent away again so my boyfriend could pick the setting he'd like to give me, he did his business with Michelle, and we were out! Well, that was a few months ago and he just proposed on NYE...they could not have put together a more beautiful ring for me! I'm obsessed and would recommend ANYONE to go to Nelson Coleman for their jewelry needs. I can't wait to go back for our wedding bands! -
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Nicole Sent on 10/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We purchased the Engagement Ring, Wedding Bands, and Wedding Earings from Nelson Coleman and have been very happy with their customer service. We worked with Susie and she is great! Every time we come in they clean our rings and give us hershey kisses :) During the wedding, my earring broke, so I took it into Nelson Coleman the following week and they are repairing it free of cost. Highly reccomended! -
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Rebecca Sent on 10/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nelson Coleman carried a beautiful variety of engagement rings and wedding bands and at no point was Jaci, the sales associate who helped my husband pick out my engagement ring, pushy. She was incredibly patient and helpful and just super happy for us the whole time. -
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User1805380 Sent on 09/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Nelson Coleman Jewelers are so nice and friendly. I worked directly with Mark, Amanda and Sarah. I could tell they were truly happy for my fiancé and I to get married. My wedding ring set is so beautiful, I can't stop staring at my finger! They were quick to answer all my emails, and they are great with sizing rings and ordering rings in a timely manner. I couldn't thank them enough! -
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User1953384 Sent on 05/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiance bought my engagement ring at Nelson Coleman. After proposing, he raved about the wonderful service he received while shopping for the ring. The man that helped him even took him outside so he could see my ring in the sunlight! My ring ended up being too big, so the day after we were engaged we stopped in Nelson Coleman to see if we could get it resized. It was toward the end of the day on a Saturday, but the woman was SO helpful! She helped me find the correct size and used her knowledge to reccomend going with the smaller size. Despite being an hour before closing they were able to get it resized the same day! Now my ring fits perfectly! -
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Jade Sent on 04/30/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Omg loved Suzie at Nelson's Coleman! Very patient and knowledgeable. She is so sweet and helped me and my fiance a lot. Finding my style was very overwhelming lol. Suzie was quick to respond to emails and calls.
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Elizabeth Sent on 12/01/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nelson Coleman made my engagement ring, wedding band, wedding present and I had them make an old ring of my grandmothers into a bracelet to wear on my wedding day. They did an amazing job with everything and I will cherish all of my pieces forever -
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Lindsay Sent on 08/01/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Susie at Nelson Coleman is the absolute best! She made the process so easy. She helped my fiance put together an incredibly beautiful engagement ring and helped us pick out the most perfect bands. We recommend her and Nelson Coleman to everyone and will be going back for all of our jewelry purchases in the future! -
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Rebecca Sent on 11/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We shopped for engagement rings at four area stores and Nelson Coleman by far had the best and most beautiful selections. Staff was very polite and helpful each visit. I really enjoyed being able to "reach in" their jewelry cases and casually shop without the pressure! -
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Kelly Sent on 10/18/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My now-husband and I had actually found the ring of my dreams at another store (one of Nelson Coleman’s competitors), but really did not enjoy the experience at this other store – we felt pressured to buy on the spot, but at the same time there was no follow-up made and no availability of the sales staff to answer our questions once they realized that we probably wouldn’t be purchasing the ring that day. Disheartened, we searched for other stores in Maryland that carried the ring that I had fallen in love with...there was only one other store: Nelson Coleman.
From our very first appointment with Susie, we could tell things were different at this store. We made it to the store just before closing time, and Susie actually stayed after the store was officially closed to sit and talk with us and let us try on different styles. While everyone we encountered at this store was courteous, helpful, friendly, and knowledgeable, it was Susie’s friendliness, dedication, and attention (she would even answer us via email after hours) that led to us to choose this store for all of our jewelry needs.
I highly recommend Nelson Coleman, and really cannot say enough good things about everyone who works there. My experience was an overwhelmingly positive one, and they did an amazing job in helping to make our wedding everything we ever dreamed it could be! My husband and I both adore our rings, and we could not be happier with how everything turned out. Thank you again for everything! -
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User923375 Sent on 09/05/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked with Jaci for both engagement ring and my wedding band. The shopping experience i had at Nelson Coleman was far more relaxed and more pleasurable than at some other local stores. So despite finding a band at another store that Nelson Coleman didn't carry, Jaci helped me and my husband to order it, setting it with an old family stone. Because the stone was old and therefore, was not perfectly cut, there were some problems getting it to sit properly in the setting, but Jaci and the team at NC, designed an elegant solution.
Jaci is also super creative and helped me to design a band that works perfectly with my engagement ring. I would definitely recommend going to Nelson Coleman! -
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Wendy Sent on 08/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The team at Nelson Coleman masterfully blends professionalism and exceptional industry knowledge with the warmth and openness of a neighborhood establishment. From incorporating stones from my mother's engagement ring into the setting of mine, to helping us find the perfect wedding bands, Amanda Coleman and the rest of the Nelson Coleman family exhibited the finest of craftsmanship, attention to detail, style, and kindness. A true treat to work with from beginning to end! -
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User857116 Sent on 07/09/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Every time we visited to buy rings and have them resized the staff was very helpful and knowledgeable. They did everything they could to accommodate our requests. I will use them for jewelry purchases in the future -
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Julia Sent on 05/31/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful selection and a great staff. -
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Melinda Sent on 03/20/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Susie from Nelson Coleman was amazing to work with!! When we went shopping for an engagement ring, I showed her a picture of a ring I liked. She was able to work with my husband to create a custom ring that was exactly what I wanted. We also purchased our wedding bands from Nelson Coleman, and Susie was able to recommend a wedding band that looked perfect with my engagement ring. I highly recommend going to Nelson Coleman! -
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Allison Sent on 01/02/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved Amanda at Nelson Coleman! She was so helpful in our search for an engagement ring and wedding bands. You are able to take your time and not be pushed into making a decision. Their selection and attention to every detail made the shopping process a very enjoyable time. -
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Lauren Sent on 10/12/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love Nelson Coleman! My husband bought my engagement ring at Nelson Coleman and loved the experience (and I love the ring). We also got his wedding band there. As a wedding gift he purchased me a beautiful pearl necklace from this jeweler too! I guess you can say they are going to be our family jeweler now! Would highly recommend their staff! They are so nice and easy to work with! -
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Naomi Sent on 09/10/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the engagement ring to the wedding bands, Jaci from Nelson Coleman was absolutely amazing! They are one of two sellers of Mark Schneider jewelry in Maryland and I'm so happy that I chose to work with them. Not only was Jaci extremely friendly and a pleasure to work with, she was patient when I was having a hard time deciding between two gorgeous rings.
We also had our wedding bands custom made. Jaci and the Nelson Coleman staff couldn't have done a better job if they tried! They were a wonderful start to my wedding planning journey.
Thank you!! -
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Katie Sent on 10/23/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband initially bought my engagement ring from Amanda at Nelson Coleman, and had such a great experience that we went to them for our wedding rings as well. They were attentive, knowledgeable, and extremely nice with every interaction! When there was an issue with the ring that I wanted as my band (the company never made or shipped it like they said they did!), Amanda expertly found a ring even more beautiful than the first and had it rushed ordered and shipped to be there in time for the wedding, at no extra cost to us. The advantage of going to a family run business and not a jewelry superstore is the care, compassion, and personalized treatment each and every time! -
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Heather Sent on 07/12/20164.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
My husband and I got our wedding bands here. He went with a tungsten carbide with a simple design and I went with a simple white gold band with a curve to accommodate the gemstone from my engagement ring as it's a basket prong, so the gems sit a bit lower on the band.
We are happy with the rings we chose and our representative was very helpful when assisting us with picking out rings. -
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User1626359 Sent on 05/20/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I happily accepted a couple years prior to my engagement my Grandmother’s diamond. It is a beautiful diamond and the history to it was something I couldn’t turn down despite the fact it was not the shape I had always envisioned would be in my engagement ring. I was recommended to Nelson Coleman and dragged my boyfriend, who was not ready to propose, to the store to just look! We met with Susie and I showed her the diamond I had and explained what I felt like I wanted. She was extremely patient and put together an image of a phenomenal 3 stone ring. She knew we weren’t ready yet and knew there was no guarantee she would get our business when we were. Over the next year both my boyfriend and I stayed in touch with Susie as we made other purchases such as a men’s watch and some of their fun trendy jewelry. About 8 months after our initial visit she reached out to my now husband saying she had a setting that was exactly what I would want. Still he was not quite ready, but asked her to keep him updated if the setting may sell. After another 3 months he was ready and called Susie. The setting was still there and all he had to say was “it’s go time”. He got the diamond to her and a couple months later I received the most beautiful and unique ring ever! Of course we purchased our bands from Nelson Coleman and continue to be dedicated clients.
I don’t think we would have had the same experience or received the same service at any other store. Anytime we had, or still, walk into another jewelry store there is always the feeling of pressure and someone jumping on top of you wanting to make a sale. This has not, and has never been, the way with Nelson Coleman or Susie. I recommend anyone that asks to this store. -
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June Sent on 06/02/20134.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
My fiance and I recently purchased our wedding bands from Nelson Coleman's. We had a great experience with Susan who happily showed us all kinds of rings and talked with us through our decision making process. We were even happier that we were able to give our business to a smaller company rather than a national chain. Our rings are absolutely perfect! -
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Carrye Sent on 08/04/20104.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Although my husband purchased the diamond for my engagement ring from another jeweler, Nelson Coleman Jewelers did a great job w/ the setting. Sue is fantastic and was able to special order the Simon G setting that I wanted but that they did not carry in their store. I absolutely love my ring and am so glad that Sue put out the extra effort to make it happen. She was also able to special order the wedding band to match my ring. Great customer service from a small, family-owned business. Very different from Smyth, where we received terrible service on several occasions. -
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Erin Sent on 08/12/20094.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter's fiance (now my son-in-law) lives in Maryland and had researched jewelry shops in the area and decided on Nelson Coleman for my daughter's ring. He worked with Amanda who was, apparently, very patient and helpful. His experience was so positive, in fact, that when my younger daughter became engaged, her fiance ,who lives in New York, traveled to Nelson Coleman to work with Amanda. He also visited jewelry stores--in this instance in New York--and decided that Nelson Coleman was the right choice for him also. Both of their rings are beautiful! -
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Jessica Sent on 01/24/20204.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Special and Fun!
My fiance purchased my engagement ring at Nelson Coleman, and he has nothing but good things to say about the experience. He has a modification made to a Tacori band, and they helped him pick the loose diamond for the center. Once I got the ring it needed to be sized again, in addition to another ring I used to wear on my left hand. They did both sizings in a matter of hours. And they gifted me a ring holder when I picked it up. Now they are helping me pick the perfect wedding band to go with my engagement ring.
They also sent me a cute package in the mail, with a pair of earrings and advertisements for other wedding vendors such as a travel agent.
They made the entire experience of getting engaged really fun and special!
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Quality of service
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Kara Sent on 12/09/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We came to Nelson Coleman in pursuit of a ring by a certain designer, Mark Schnieder (even though we'd discovered it at another store in Annapolis), and I am so glad we did! I thought it would be a last ditch effort, but it was truly a blessing in disguise!! Our initial appointment with Jaci was amazing! She understood what I wanted and recommended excellent customization options! I am picky, picky, picky, and she was nothing but patient, sweet, and understanding the whole time - and now, subsequently! We feel fortunate to be customers of Nelson Coleman! The selection they carry is supremely classy, yet there seems to be something for every budget. Everyone there knows their stuff well beyond the "4 Cs" of diamonds. We also got my husband's wedding band here, and we couldn't be happier! -
Quality of service
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User3604586 Sent on 02/10/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
The service was always excellent. Very knowledgeable, flexible and truly cared about personal taste and style. Made wedding band shopping very pleasant and exciting! -
Quality of service
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Erin Sent on 01/07/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My fiance purchased my engagement ring from Nelson Coleman and we were extremely happy with the service we received from Susie. We will always start with them for our jewelry needs! -
Quality of service
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Rebecca Sent on 07/31/20124.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had been to five other jewelry stores, trying to figure out a new setting for my engagement ring (family diamond from the 1950s), and was getting discouraged. Jaci was the first person I spoke to who really listened to me, and she came up with the perfect solution- putting the ring in an estate setting, which I am over the moon about. She knew her inventory, and she solved my "problem."
I can't give Nelson Coleman 5/5 because the woman who helped us the second day I came in (Jaci was off) wasn't quite at her level of service/professionalism. But I will recommend this jeweler to anyone looking for jewelry- I'll be back again!
Also- the way the display cases are done so that you can easily try on most of their rings is fantastic- I wish more jewelers would try this! -
Quality of service
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Dave Sent on 05/10/20124.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Susan was great to work with. They have a good selection and they do not try to pressure you into purchases like some of the jewelers we met with. -
Quality of service
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User2312545 Sent on 09/12/20154.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
My fiancé and I bought our wedding bands at Nelson Coleman (we bought our engagement ring from another store). I fell in love with an estate piece that was not my size, but Cara at Nelson Coleman was able to contact the vendor and order the band. I'm thrilled that they were so responsive and accommodating. -
Quality of service
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User1638576 Sent on 05/30/20144.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Attractive store. Comprehensive selection for most budgets. Accommodating in terms of payments and jewelry storage. Sales is definitely pushy so be prepared to push back. -
Quality of service
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Kim Sent on 02/16/20144.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Loved my ring that they helped design. I wanted an emerald cut diamond solitaire and they were able to meet my request. -
Quality of service
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User1628089 Sent on 05/21/20142.1 out of 5 rating2.1
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Quality of service 1.5 out of 5 rating1.5
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Average response time 1.5 out of 5 rating1.5
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Professionalism 1.5 out of 5 rating1.5
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
I had such high hopes for this place, and after my and my boyfriend's first appointment for designing an engagement ring, I was really pleased. We had a recommendation by a friend to go here, but things went completely downhill from that first meeting.
1. They told us the ring would be ready in 2 weeks (something we thought was quite quick, but still). It took them a month and a half over their original estimate.
2. They told us we could change the ring to yellow gold, but their first attempt didn't turn out well at all and they tried to make us take it as it was even though we paid for a certain look.
3. My boyfriend was suppose to have his grandfather's ring refitted. He confirmed how it would look, and has the paperwork to say that it should be done - they forgot about it completely. He is leaving for the summer and now I have no idea when we will be getting that ring back.
4. They did nothing to make this unfortunate situation right.
To their credit, they tried to stay in communication with us once all of these problems popped up, but it didn't particularly matter because nothing got accomplished any sooner or with better results.
They really wowed us in our initial appointment; I am so sad to have to write this review. -
Quality of service
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Adam Sent on 04/30/20261 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Nelson Coleman took advantage of me
Nelson Coleman refused to give me the 10% off they offered when buying a wedding band. They neglected to place my order for months and when it came time for me to pickup my ring, they took away the 10%.
I was stuck between choosing to pay 10% more than original or go without a wedding band for my wedding. This is criminal -
Quality of service
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