Na Hoku - Hawaii's Finest Jewelers Since 1924 Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
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![Kelly K]()
Kelly Sent on 01/09/2015I love my engagement ring and the significance behind the maile leaf design! We looked at dozens of stores before going here and all the rings at other stores looked the same! These rings were special.
The employees bent over backward to get my fiancé the ring on time for our trip, during which he proposed. Amazing customer service. -
![User1854225]()
User1854225 Sent on 08/06/2014I visited the store location located within the Venetian Grand Canal Shoppes in search of a very specific color for my fiance's wood-inlaid wedding band. They didn't have one in stock that matched my specifications but offered to contact all their other locations for me. Less than a week later, I got a call confirming there were several options on hold for me to view. One of them was a perfect match and I purchased.
The store staff are very friendly and professional. If you are worried about finances, there is a 90-day layaway plan or you can also apply for a 6 month interest-free store credit card.
I highly recommend this jeweler! -
![Nichole]()
Nichole Sent on 11/15/2012I bought my jewelry at Na Hoku in the King of Prussia Mall. I showed them a picture of my dress, and explained my style and they found me the most perfect jewelry. It was a little over my budget, but I can see myself wearing it over and over. It flowed perfectly with my dress, and wasn't too formal. The pearls are beautiful and designed with a modern twist. -
![Christina]()
Christina Sent on 11/01/2012Both mine and my husbands rings were from Na Hoku which is so fitting since we were engaged in Hawaii. We love the style, quality and flexibility of Na Hoku. My husbands ring was white gold but he wanted it black and they dipped it for us free of charge. I tell my husband he needs to buy me a piece of jewelry from Na Hoku for each anniversary! -
![Robbie]()
Robbie Sent on 04/03/2012I love Na hoku's selection! They customized my brides wedding ring! I picked out a yellow gold ring and had it made in 14K white gold with free engraving. They're Timing is great too! They gave the ring the estimated three weeks to make and was surprised to say that it was ready in one! Great service and Great Prices! (Ala Moana Mall Location). -
S Sent on 01/18/2018Spent 799.00 for a ring. One of the diamonds fell out. Took it and paper work back to store of purchase. I was told it would have to be sent to the store in Hawaii for evaluation of who would cover the price of the repair. Hawaii is also the only store for repairs. I purchased this ring in Florida. Do not waste your money or time unless you live in Hawaii.
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![Kelly]()
Kelly Sent on 08/17/2023This is a scam
This jewelry store is not reputable and I only wish I had read all of the negative reviews before I made a purchase. My opal cracked within six months of purchase and they will not honor their warranty. When I bought the ring, I pointed out to the jeweler that the stone was loose and he assured me there was nothing to worry about and they stand by their warranty. I’m here to tell you that this is a scam and they do NOT honor their warranty! -
![Alexander]()
Alexander Sent on 06/01/2022Support local, but not HERE!
This place has ruined our anniversary with a promise to deliver jewelry (signed contract / receipt & have spoken twice now to associate/salesmen in the store since $pending the money and paying in full!) in 8-10 weeks. With several weeks overdue, we've missed our special occasion and are sorely disappointed.
We want to support local, we want to support a'ina, we want to keep money in the State of Hawaii, we want to promote Hawaiian designers and artists.... but this company has lost our trust completely. WE DO NOT RECOMMEND AND WILL NOT RECOMMEND TO ANYONE WHO IS VISITING.
I find it important to mention a few other points – our salesperson (N***I) that we've been working with ensured us that she was 'concerned and worried' about the timing. She promised us that she emailed headquarters. She also said to give her one additional week and that she would call us back – we are past that week and are stuck empty handed again.
We already paid in-full for two solid gold and koa wedding bands/rings – ONE OF WHICH WAS ALREADY IN THE STORE COMPLETED BUT HAD TO BE SENT OUT, the other was to be color-matched. We don't understand the delay of over 3 months for one simply designed ring!
Save yourself the headache, time, money, and disappointment – support local but NOT NA HOKU.
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