Mugwump Productions Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
17 Reviews
94% recommend it
-
![Alissa]()
Alissa D. Sent on 10/30/2020Stellar service! Especially, Shelly Cook!
My sister Ashley got married this past weekend and WOW I cannot express my thanks enough to Shelly Cook over at Mugwump. She handled everything from the rehearsal dinner to the wedding day and executed her vision perfectly. The bouquets and table settings were the most beautiful things I have ever seen. While I was getting ready upstairs, I came down looking for some water bottles for me and the rest of the girls. I couldn’t find any in the kitchen so I asked if she knew where I could find some or if there was a water fountain around - this ANGEL OF A WOMAN went to her car and pulled out a cooler stocked full of ice cold water. She also had a whole kit full of items that came in handy such a bobby pins (needed them to keep my daughters flower crown secured), bandaids for my blistered feet etc. She literally thought of every thing!
I can say without a doubt, I will be using Mugwump for my personal wedding after the experience we had working with Shelly! Thank you x10000, you are a rockstar. 12/10 would recommend!! -
Hannah Sent on 10/31/2020
Beautiful floral!
We used Mugwump for our floral and day of coordinator. I have to say that having a day of coordinator gave me a lot of peace of mind. It was so nice to know someone was keeping our schedule and that they were reaching out to vendors and making sure everything went smoothly. Our decor mostly consisted of florals as we picked a themed venue. I showed the florist, Madi, a few inspirational photos and explained what I was looking for. She was beyond amazing! Madi knew exactly what I was looking for and the day of was honestly better than I could have ever dreamed. I was blown away by what she created! Our guests also loved the photo booth - we even got a thumb drive with all the photos after the wedding and it is so fun to look back at those shots. Overall, we had an amazing day and I’m so thankful for the services we received. -
-
![Cristina]()
Cristina Sent on 10/25/2018Professional, prompt, beautiful work
My husband and I chose Mugwump for decor and floral for our wedding. They were the only decor company we found that was able to execute the our vision without a significant upcharge. Communication leading up to the wedding was excellent. Our original contact left the company midway through our contract, however Molly took over and she was so awesome! Everything was triple checked, the million requested updates on quotes were sent in a timely manner. We were dealing with a short time frame for execution (2 hours), but everything was set up just as we wanted, and the flower arrangements were beautiful. Everything ran smoothly and we didn’t hear about any nightmares on our wedding day. Would highly, highly recommend! -
![Nichole]()
Nichole B. Sent on 10/29/2020Do not hire shelly cook
There were quite a few instances where I did not get what I paid for:
Arriving at the venue, I noticed the signs I spent two days painting were not put out along the road and at the entrance as we discussed. My sister put them out when she noticed they were missing.
We did not have microphones for our ceremony - us or our officiant. I am fighting for a $125 refund for this.
Our chairs were not placed in a semi-circle fan shape to encourage social distancing, like we had discussed.
I could not find SHELLY COOK more times than I could count.
Our cocktail music was not put on when the cocktail started. Three people asked SHELLY COOK to turn it on - then the wrong playlist was played. My photographer had to correct the issue.
We discussed multiple times via email and face-to-face our plan to call each table by number to send them to our food truck so as not to overwhelm them as they made the food. Multiple people told me SHELLY COOK only told them to grab their wristband and sent them to the truck. This held up our reception for an HOUR. I am not exaggerating. I timed it. My guests stood in the rain while they waited for food. This is UNACCEPTABLE.
I do not know where SHELLY COOK was, but the gas ran out of the generator and our Father-Daughter dance music was cut short IN THE MIDDLE OF THE DANCE. Again, this is unacceptable. SHELLY COOK'S assistant scrambled to refill the generator and get our music going again. SHELLY COOK was nowhere to be found.
The boxes of our things that were returned to me were thrown together haphazardly. My altar items were shoved to the bottom of the box of lanterns that were totally trashed.
SHELLY COOK and her Project Manager JENNIFER TRENT have accused me of lying and are refusing to refund me $1000 for these failures.Mugwump Productions's reply:
Hi Nichole,
First off, we are truly sorry your experience didn’t match your expectations. This is NEVER our intention. Your feedback has been taken very seriously by our entire company, including myself, the Owner.
After letting us know of your dissatisfaction, we immediately called you within the hour to address your concerns and have followed back up with you to work something out.
Again, I’m so sorry you feel this way. If you would like to come in and meet with me personally, please let me know so we can schedule a time to meet.
Jon Davis, Owner & CEO
Mugwump Productions
jdavis@ssav.net
Are you interested?
Send a message
Are you interested?
Send a message