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Weddings

Mugwump Productions Reviews

Mugwump Productions

Mugwump Productions

Jacksonville, FL
4.7 out of 5 rating, 17 Reviews
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Reviews

4.7 out of 5 rating
4.7 out of 5 rating
17 Reviews
94% recommend it
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    4.7 out of 5 rating
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    4.6 out of 5 rating
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Awards

17
  • A
    Alex Sent on 10/29/2020
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    Amazing Service - Unparalleled

    I have thoroughly enjoyed working with Shelly and Madi on my upcoming wedding. They are quick to respond, pay attention to the details and are so easy to work with. I highly recommend working with Mugwump for any decorative rentals and floral.
  • Alissa
    Alissa D. Sent on 10/30/2020
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    Stellar service! Especially, Shelly Cook!

    My sister Ashley got married this past weekend and WOW I cannot express my thanks enough to Shelly Cook over at Mugwump. She handled everything from the rehearsal dinner to the wedding day and executed her vision perfectly. The bouquets and table settings were the most beautiful things I have ever seen. While I was getting ready upstairs, I came down looking for some water bottles for me and the rest of the girls. I couldn’t find any in the kitchen so I asked if she knew where I could find some or if there was a water fountain around - this ANGEL OF A WOMAN went to her car and pulled out a cooler stocked full of ice cold water. She also had a whole kit full of items that came in handy such a bobby pins (needed them to keep my daughters flower crown secured), bandaids for my blistered feet etc. She literally thought of every thing!
    I can say without a doubt, I will be using Mugwump for my personal wedding after the experience we had working with Shelly! Thank you x10000, you are a rockstar. 12/10 would recommend!!
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  • H
    Hannah Sent on 10/31/2020
    5 out of 5 rating
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    Beautiful floral!

    We used Mugwump for our floral and day of coordinator. I have to say that having a day of coordinator gave me a lot of peace of mind. It was so nice to know someone was keeping our schedule and that they were reaching out to vendors and making sure everything went smoothly. Our decor mostly consisted of florals as we picked a themed venue. I showed the florist, Madi, a few inspirational photos and explained what I was looking for. She was beyond amazing! Madi knew exactly what I was looking for and the day of was honestly better than I could have ever dreamed. I was blown away by what she created! Our guests also loved the photo booth - we even got a thumb drive with all the photos after the wedding and it is so fun to look back at those shots. Overall, we had an amazing day and I’m so thankful for the services we received.
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    Stephanie Sent on 05/27/2019
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    Worth every penny!

    If you are considering hiring a wedding planner, just do it. It makes the day so much less stressful and it allows you to actually enjoy time with your guests! Emily and Madi with Mugwump were extremely prompt with response, facilitated the rehearsal flawlessly, and setup the whole wedding day without a hiccup (that I could notice!) :-) I hired Mugwump for both coordinating services and florals. They did an outstanding job. I couldnt have done it without you ladies! Thank you for helping my wedding day stress-free and beautiful!
  • Cristina
    Cristina Sent on 10/25/2018
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    Professional, prompt, beautiful work

    My husband and I chose Mugwump for decor and floral for our wedding. They were the only decor company we found that was able to execute the our vision without a significant upcharge. Communication leading up to the wedding was excellent. Our original contact left the company midway through our contract, however Molly took over and she was so awesome! Everything was triple checked, the million requested updates on quotes were sent in a timely manner. We were dealing with a short time frame for execution (2 hours), but everything was set up just as we wanted, and the flower arrangements were beautiful. Everything ran smoothly and we didn’t hear about any nightmares on our wedding day. Would highly, highly recommend!
  • A
    Allie Sent on 08/23/2018
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    Our wedding ceremony was to be held in a smallish conference room. Picture beige walls with no architectural features. We had an idea of what we wanted but not how to create it. Molly and Mugwump Productions came to our rescue. She listened to us and made great suggestions. We were amazed at all the props and equipment Mugwumps had. The room was completely and beautifully transformed! Throughout the whole process, Molly was very accommodating and worked well with our other vendors. She answered emails promptly and was punctual with both our meetings and with the setup and takedown. In a way, it was stress free, which is not easy to say when it comes to weddings!

    Mugwump Productions's reply:

    We loved being apart of your special day Allie! Thank you so much for the review.
  • S
    Steven Sent on 03/05/2018
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    Wonderful experience with Mugwump Productions! When me and my fiance (now wife :)) first started to plan our wedding we realized there were so many things that had to be done that it was quite stressful. After meeting with Molly at Mugwump, we felt so much better about our day coming. She asked us many questions that we never even thought of or realized we needed done. Molly made our day virtually stress free and she was at our side the entire way. She took care of everything! We were actually able to enjoy the wedding instead of worrying if things were going as planned. Everything went smoothly and the decorations we ordered through her made the place look amazing. We cannot thank Molly and her assistant enough for making our day special and it would not have been the same without her! I highly recommend Mugwump to anyone needing a wedding coordinator. Ask for Molly!
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    Carol Sent on 01/03/2017
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    A MOST NEEDED HELPER, ON THE BEST DAY EVER!!!
    We used Mugwump Productions, Laura Weaver for my daughter's big day as (the day of) wedding coordinator. Can't say enough good things about her services! She is excellent at what she does and very professional. Laura went above & beyond her duties. Before the big day she contacted every vendor to check with them & make sure they were scheduled at proper times for arrival. Laura came to the rehearsal and helped organize everyone in the wedding party to stay focused, and ready for the big day. She even made (for each of us in the wedding party) a very handy pocket sized timeline for the wedding day, so we knew in advance what to expect. The day of the wedding she arrived the hour the venue opened to set up everything from the ceremony to reception; tables set, flowers arranged & vendors set-up, and at the end helped us get it cleaned up and approved & didn't leave until everyone else did. She put in a lot of effort and was always smiling & checking in with me the MOB, & bride & groom to make sure everyone was happy & kept things flowing. I would hire her again in a heartbeat. If I could give her more stars I would. She loves what she does and it shows. She took all the pressure off of us, and my daughter & her husband enjoyed their best day ever!!
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    Ferrin Sent on 12/30/2016
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    Mugwump productions is amazing! They made the arbor for my wedding back in October and it was the most beautiful alter piece I have ever saw! Mugwump did exactly what I asked as far as the cloth and linen I wanted my arbor to be lined with. They were very professional and responded to emails fast! Thank you for everything you did o make my wedding day so special!
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    Nicole Sent on 09/20/2016
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    The best parts of a wedding in my opinion are the little details and Mugwump helps get all the little details right!
    From outside patio furniture and games to occupy guests during the cocktail hour to light and fabric treatments Mugwump Productions makes it happen. My wedding would not have been half of what it was without the team from Mugwump coordinating and decorating while I got to focus on getting ready without any worries about how beautiful everything would be.
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    Staci Sent on 08/07/2019
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    They've Got You Covered

    This company has your back for anything "wedding". Their inventory is ridiculously extensive which makes for endless possibilities for your event. They offer planning services, florals, lighting, sound and the list goes on and on. A MUST for any event you can conjure up!
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    Jessica L. Sent on 10/30/2020
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    Excellent Customer Service!

    My experience with Mugwump Productions was nothing but positive and easy! They took all of the stress out of planning my wedding, and helped me bring my dream wedding to life! I will be forever grateful for their amazing customer service and professionalism! I highly recommend Mugwump for all of your wedding needs!
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    Stephanie M. Sent on 10/30/2020
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    Phenomenal!!!

    Mugwump Productions went above and beyond to ensure that my wedding day was perfect. From the details when setting up, to the execution of bringing my vision to life and even after the event they were amazing. I would highly recommend them to any bride getting married!
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    Ruth Sent on 12/30/2016
    4.7 out of 5 rating
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    Laura Weaver from Mugwump did a fantastic job on our day-of coordinator service. Unfortunately, our first coordinator left the company right before our wedding but Laura was involved from the start and stepped up to help ensure our wedding day went smoothly and without any major issues. The only reason we could not give a 5/5 was that since Laura stepped in so late, there were a few details about the timing of events during the reception; Laura had to find us a couple of times to ask us questions which wasn't a huge deal at our reception, but we would have enjoyed it more if we weren't having to make decisions during the party. Overall, Laura and Mugwump were a good value and we enjoyed working with her.
  • S
    Sara Sent on 04/15/2017
    3.8 out of 5 rating
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    We ordered the wooden boardwalk for our ceremony on the beach. Apparently they tried to leave a giant gap between the boardwalk rental and the venues boardwalk so that you would be forced to walk in the sand for about 6ft. This was corrected before I walked down the aisle but still pissed me off to deal with hours before start time. The chairs we rented were perfect for the beach theme.

    Mugwump Productions's reply:

    Sara, thank you so much for your honest feedback. We have made the necessary changes so this will not happen again. Thank you for your business and cheers to happily ever after!
  • Nichole
    Nichole B. Sent on 10/29/2020
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    Do not hire shelly cook

    There were quite a few instances where I did not get what I paid for:

    Arriving at the venue, I noticed the signs I spent two days painting were not put out along the road and at the entrance as we discussed. My sister put them out when she noticed they were missing.

    We did not have microphones for our ceremony - us or our officiant. I am fighting for a $125 refund for this.

    Our chairs were not placed in a semi-circle fan shape to encourage social distancing, like we had discussed.

    I could not find SHELLY COOK more times than I could count.

    Our cocktail music was not put on when the cocktail started. Three people asked SHELLY COOK to turn it on - then the wrong playlist was played. My photographer had to correct the issue.

    We discussed multiple times via email and face-to-face our plan to call each table by number to send them to our food truck so as not to overwhelm them as they made the food. Multiple people told me SHELLY COOK only told them to grab their wristband and sent them to the truck. This held up our reception for an HOUR. I am not exaggerating. I timed it. My guests stood in the rain while they waited for food. This is UNACCEPTABLE.

    I do not know where SHELLY COOK was, but the gas ran out of the generator and our Father-Daughter dance music was cut short IN THE MIDDLE OF THE DANCE. Again, this is unacceptable. SHELLY COOK'S assistant scrambled to refill the generator and get our music going again. SHELLY COOK was nowhere to be found.

    The boxes of our things that were returned to me were thrown together haphazardly. My altar items were shoved to the bottom of the box of lanterns that were totally trashed.

    SHELLY COOK and her Project Manager JENNIFER TRENT have accused me of lying and are refusing to refund me $1000 for these failures.

    Mugwump Productions's reply:

    Hi Nichole,

    First off, we are truly sorry your experience didn’t match your expectations. This is NEVER our intention. Your feedback has been taken very seriously by our entire company, including myself, the Owner.

    After letting us know of your dissatisfaction, we immediately called you within the hour to address your concerns and have followed back up with you to work something out.

    Again, I’m so sorry you feel this way. If you would like to come in and meet with me personally, please let me know so we can schedule a time to meet.

    Jon Davis, Owner & CEO
    Mugwump Productions
    jdavis@ssav.net
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