Mountz Jewelers Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
55 reviews
Recommended by 94% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.8 out of 5 rating4.8
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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Featured
Lauren Sent on 10/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mountz Harrisburg - Great Variety - Great Service!
Mountz Harrisburg - had such a great variety, my fiancé and I traveled around to ring stores before he picked the one here. I would have never thought to go to Mountz, he walked in of course without me to see if they had a ring similar to what I wanted. Mountz had a ring there that was more than what I wanted and more! He got a good deal, and got the ring on the spot! I was so happy with his purchase, then we went back for our wedding rings which were amazing and mine matched perfectly with my engagement ring. We not only got our rings there, he got me pearl earrings and a necklace for my wedding gift that were so beautiful! All in all we were very happy with our service and the selection at the Mountz in Harrisburg. - Thanks Again, The Travers -
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Sarah Sent on 08/09/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Go visit Julie
I’m the 3rd generation to use this jeweler and Julie 1000% attended to all of our needs for our wedding rings! She was attentive, patient and made sure we were on track with everything! Most of all Julie was professional and respectful to my fiancé and I as she shared excitement with us for our big day!
As always I would never think twice about using another jeweler! Thank you Julie!! -
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Neil Sent on 09/01/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellence!
Fantastic customer service! Friendly, reasonable, and competent! Highly recommended. -
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Allen Sent on 07/24/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank You Jenn F!
There aren’t enough accolades for Jenn F at Mountz in Camp Hill. She was able to provide the exact engagement ring my fiancé and I wanted and source another very hard to find piece quickly. She handled some special requests and exceed our expectations. Thank you Jenn F for the prompt & professional service! -
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Clinton Sent on 05/28/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Custom work
George in Camp Hill has done a great job thus far. I am extremely grateful for the custom work they have been willing to do to make my proposal possible. Thank you! -
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Tama Sent on 03/19/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing customer service, beautiful pieces!
Lisa at the Harrisburg store helped my fiancé choose and design the most beautiful ring! He gave her a short time frame and she did everything in her power to make sure his surprise proposal went off without a hitch! I am so grateful to her and Mountz for their incredible customer service and care that they put into everything they do!
My ring was resized incredibly quickly and I am so excited to have a perfectly fitting engagement ring. Time to start planning! 😍 -
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Robert Sent on 09/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would and have recommended Mountz! Go and see if you like it!
I got her engagement ring, and both of our wedding bands from Mountz in Camp Hill. We shopped around at multiple places looking for the best service and the best deals. In the end we could not find a place that was better. When I first walked into the Camp Hill location Jake McCaleb came up and greeted me, after telling him what I was hoping to do he promptly started asking questions to get a better understanding of the request. He ended up helping us through the engagement ring purchasing process as well as the wedding band process. This included teaching us about the jewelry and giving us suggestions based on his experience. He was extremely friendly and easy to work with. I feel like we got the best deals and the best quality of jewelry with Jake from Mountz. They have earned our business for years to come. -
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Maribeth Sent on 08/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!
Even though this is for the Camp Hill store, I thought I would still write a review even though I shopped at the Harrisburg store because they are still the same company.
We had the best experience here at Mount Jewelers in Harrisburg! They were recommended to us from my brother and sister in law because of the great experience they had. My husband had no troubles at all picking out and picking up my engagement ring and I can go and get my ring cleaned for free whenever I want!! Which I love! The person who helped us the most was Jen S. She is seriously awesome! She helped us pick out our wedding rings and was there multiple times when I got my ring cleaned. They had a great sales event where they had a ton of wedding bands and engagement rings there and on sale! That worked out wonderfully for us! They even sell the Qalo, silicon, wedding bands there!! Even to get my ring resized was so easy and quick! Great experience and would highly recommend!! -
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Christine Sent on 06/11/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful rings
My husband bought my engagement ring from here, and then we went together and picked out our wedding bands at Mountz. They have a great selection! We are very happy with the three rings we bought from them!! -
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Laura Sent on 10/17/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband bought my engagement ring and wedding band from here, and we also got his wedding band from here as well. The staff is always very friendly and helpful when we come in, whether it's just for a quick cleaning or to look at jewelry. We also had our wedding bands engraved with our wedding date, and they did a phenomenal job. They were communicative throughout the whole process, and called me to pick them up the minute they were done. We will always go to Mountz for our jewelry needs! -
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Mandie Sent on 08/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We are from the Camp Hill area but have now moved to South Carolina. My fiancé knew what style I was looking for and Mountz is one of the only places to sell the designer he chose. They worked with him from South Carolina and around our trips home to get the perfect ring. They were great with communicating, very patient with our timing and excellent to help expedite us actually getting the ring. He even tried to look locally and I did research and found out he got a better deal on a better stone than our new local 'direct dealer' store! We are committed to Mountz because of all of those things! Thank you again so much! -
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User2807920 Sent on 10/10/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiancé purchased my engagement ring from the Carlisle store last October and it could not be more perfect. We also purchased the matching wedding band during their annual wedding band sale (usually in September). I highly recommend this sale because there were representatives in house that also brought extra sizes with them; I was able to walk out that day with my ring instead of ordering and waiting.
Their attention to detail and customer service are the absolute best. Selection does vary store amongst stores so if you don't see what you want just ask if they have it in their other locations! -
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O Sent on 12/14/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mountz Jewelers always has great service and a great selection. They helped my clueless fiancé for three hours(!) while he decided on an engagement ring. He said he actually learned about the rings themselves rather than just 'what looks cute' and felt confident in his purchase. In the end he walked out with not only a fashionable ring that suits my personality, but a quality ring that we will cherish together for years to come! -
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Kelly Sent on 12/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiance got my engagement ring and we bought both of our bands from Mountz. Their customer service, especially our salesperson, Carol, was absolutely wonderful! We saw lots of options and she kept out budget in mind while we shopped. We went during their band event, so they had hundreds of bands to look through. We were very happy with our purchase and will continue to visit there for any jewelry needs in the future! -
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Heather Sent on 09/11/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My fiance got my engagement ring from Mountz and I couldn't be more pleased with both the ring and the service we've received! My ring is beautiful. TImeless and elegant, just want I wanted. My fiance told me that he would go in multiple times, have them mix up the diamonds he was choosing from while he wasn't looking and he'd always pick the same one. That's how he knew. After he proposed, we went into the store and they had a special gift for me! It was so nice, I got a copy of The Knot magazine and a gift card for a manicure. They both definitely came in handy! I can't wait to select our wedding bands during their tax free event! -
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User1772114 Sent on 08/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We got my engagement ring and both our wedding bands here. The salespeople there are very helpful and friendly. They worked with our small budget and gave us necessary information to make choices. I would go there again. They provide free cleaning and are very interested in serving their customers. -
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Mike Sent on 07/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you Carol! -
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Katie Sent on 07/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I highly recommend Mountz Jewelers. Both my engagement ring and wedding ring are from Mountz, as well as my husband's wedding band. The service is exceptional. They offer to clean your rings on the spot while you browse their selection. They always give you a Hershey's Kiss once your ring is clean. They are so willing to work with you to ensure you found the right ring for you. Their turn around time is outstanding. I had our wedding rings engraved and they were done the very next day. I wouldn't shop anywhere else! -
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User1713841 Sent on 07/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mountz Jewelers was the second jewelery store used during our engagement/wedding ring purchases. The first place I went to claimed to be an authorized Tacori vendor but failed to live up to the expectations as they did not follow Tacori's protocols. This was a huge disaster. Then our friends recommended Mountz and we could not be happier. The staff was excellent during every interaction. They really go the extra mile to make sure we were happy with our experience. We have since recommended Mountz to our other friends and family. Tacori has stood by there products and been wonderful to work with as well. Each time we sent my wife's rings for adjustments or to have the wedding band made, the rings always came back looking like new. The wedding band is a perfect fit with the engagement ring as the design required. -
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User1710878 Sent on 07/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone was very helpful and friendly -
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Amy Sent on 05/18/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We purchased both my engagement ring and wedding ring from Mountz Jewelers. Our salesperson was very pleasant to work with and not pushy and allowed us to make our decision. -
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User1489564 Sent on 12/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were amazing from beginning to end. So helpful with purchasing first time rings. Wonderful customer service. They worked with my budget that I set in place. They helped me get my dream ring for an amazing price. They are high quality. I love them and will go to them for all of my future jewelry purchases. So glad I discovered them and went there for our engagement & wedding bands! -
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Stacey Sent on 11/06/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We use the Mountz store in Harrisburg and our service has always been top notch. My engagement ring was purchased last October during the annual sale. I knew which setting I wanted but it took a long time to figure out the perfect diamond. My husband went in and told Lisa how much he wanted to spend. We had another event that afternoon but Lisa asked us to come back when we were finished and she would have some diamonds for us to see. Little did we know, she went to the CampHill store to pick out a few for us. Of course we found the perfect diamond. I was wearing it 4 days later :)
We also special ordered the matching wedding band for my engagement ring. April was very helpful in having this shipped in for me to look at before I committed to it.
I shop for all of my jewelry here, including my Pandora. Everyone has always been very helpful and their customer service is wonderful. I even took my wedding rings in last night to have them soldered together and they are already completed. That is EXCELLENT service and it will keep me coming back. -
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Todd Sent on 11/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was extremely pleased with Mountz Jewelers. I used them from the engagement ring to wedding rings and my groomsmen's gifts. They they me pick out the perfect engagement ring within my budget which my now wife absolutely loves. Then I wanted something custom made for my groomsmen and they created something for me that I really really loved. The wedding bands are absolutely gorgeous as well. I was very pleased with this vendor for our wedding! -
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Heidi Sent on 10/19/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I get compliments alllllll the time on my beautiful rings!!!! -
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Mark Sent on 10/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bobbi in your Camp Hill location has treated us like family when we went to pick out our engagement rings. We had a wonderful time picking rings and talking about how we met and learning more about us
Bobbi made Laura feel very happy with her ring selection and is an incredible part of our experience so far
When it was time to pick wedding rings we called Bobbi and she made special arrangements for us to come in and try on rings. Again we ended up with exactly what we wanted.
Bobbi is more than a saleswoman to us, she is like a loved family member who is sharing in our wedding day.
Thank you so much Bobbi for everything you have done! We will be mountz customers forever! -
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Laura Sent on 05/19/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
all about customer service! our rings are absolutely beautiful! -
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Stephanie Sent on 08/07/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jacob from Mountz in Camp Hill was the friendliest and most knowledgeable person we could have asked for! He offered some of the best customer service we experienced in all of our wedding vendors. Even during a bridal show (when bombarded with so many people) he remembered by name and my ring. Most important of all, Mountz hand-designed my wedding band to match my designer engagement ring with all of my special requests. And they also saved us over 1k!! I know I can still walk into the store at any time and he will give me a complimentary cleaning along with their signature Hershey kisses :) -
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Julie Sent on 07/01/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mountz Jewelers is a wonderful Jeweler to work with. They made it easy to order and pay for our wedding rings! I would recommend them to anyone looking for jewelry. -
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Claire Sent on 01/21/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved our experience at Mountz. A lot of other jewelers were pushy and tried to rush us through our decisions, but the staff at Mountz was patient and took great care in making sure we found exactly what we wanted. They even had us look through their catalogs of other rings that were not available in the store and borrowed additional rings from the manufacturers for us to look at. By the time we were ready to buy, we knew we were getting exactly what we wanted and weren't left wondering if there was something better out there. -
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Aaron Sent on 12/29/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carol worked with me to create a custom engagement ring: Half gold, half silver will mixed accent rings. Both people I worked with were absolutely amazing, helpful and went out of their way to make sure everything was ready for the big day. I very highly recommend this business, a local business, to anyone in the Harrisburg Area looking for incredibly professional, good-value service that puts the customer first. -
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Brandy Sent on 12/07/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
our rings are beautiful and at the bridal show you really can get a good deal -
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Madeline Sent on 11/30/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful options and exceptional service! -
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Janeane Sent on 04/27/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Cheri in the Camp Hill store to design my wedding band. She did an amazing job of guiding us and getting a ring made to fit our price level. The wedding band looks stunning. We actually did most of this from a distance since we live in Richmond, Virginia. We met with her once and after that all communication was done either by phone or email. -
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User1775483 Sent on 07/15/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
This a wonderful place to shop. They are very helpful and will make special moments for you! -
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Jo Sent on 07/02/20124.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Great service. My only negative comment was after we had decided what we were going to inscribe on the inside of our rings they said it would work no problem. Unfortunately, after they had inscribed one of the rings, they realized it wouldn't fit on the other ring. It was a little frustrating knowing that our two rings might not match - however, the issue was resolved, and we had the rings well in advance to the day of our wedding. Very very helpful with customer service. -
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Abby Sent on 09/25/20094.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got my necklace and bracelet that i wore at the wedding here. They are beautiful pieces that i will pass down to my children someday! -
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User1532736 Sent on 02/11/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I had such a positive experience compared to other jewelers in the area. They were polite, courteous, helpful, and patient with my fiance and I as we were looking for the right wedding bands. The only thing I was disappointed with is that they didn't have anything in our price range so we did have to increase our budget a little. -
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Christie Sent on 03/30/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Very good and very friendly! Ask for Jim -
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Elaine Sent on 06/28/20094.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We went to the Moutz Jewelers in Carlisle. They helped my fiance pick a lovely band to re-set a family heirloom diamond, and helped us pick wedding bands to match. They even special ordered my wedding band in a narrower size. I would highly recommend Moutz for any wedding or engagement band. -
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Kristin Sent on 12/18/20114.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mountz Jewelers give that combination of professionalism with a small-town touch. The jewelry is very high quality for reasonable prices, and the consultants are great at taking the time with you to find exactly what you are looking for. They are also respectful of budgets and try to help you stay within your price point if you give them one. They can also do in-house engraving of a lot of things, which is really helpful. My engagement ring and our wedding bands are all from Mountz, and we couldn't be happier with our choices. The only caveat here is that sometimes because they spend so much time with each client, you sometimes have to wait a bit when you go in to get service, especially if you come in at busy times of day. It's worth it, though! -
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Jessica Sent on 05/16/20104.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Had a large variety for selection. Staff was helpful, knowledgeable, and personable. Service did not end at purchase they remembered our names and included cleaning and engraving at no additional charge. -
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User1887298 Sent on 07/15/20144.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Very helpful when I was present in the store. Answered all of my questions and always followed up with phone calls. -
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Kevin Sent on 07/14/20144.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Service was great, had to get a custom engagement ring made, and digital copies were created for approval of the designs prior to making it. Little pricey but worth every penny! -
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User1617129 Sent on 05/13/20144.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
The customer service out Mountz are very easy to work with and very nice. I got both my engagement band and wedding band there and love both!!! -
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Hunter Sent on 07/24/20144.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Excellent service, very knowledgeable and worked with my ideas to find what I wanted even when it meant customizing what the designers offered in the showroom -
Quality of service
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Elaine Sent on 07/01/20094.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
good selection of rings, very helpful in engraving our initials inside the bands -
Quality of service
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John Sent on 07/05/20164.4 out of 5 rating4.4-
Quality of service 4.5 out of 5 rating4.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Please note this is for the Mountz in Harrisburg (NOT CAMP HILL). I tried to make a separate vendor but it would not let me. Patrick at the Mountz in Harrisburg was amazing. We custom designed both the engagement ring and wedding ring and he was flexible, creative and knowledgeable. We went back and forth several times and he was very patient with us. -
Quality of service
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Meg Sent on 06/26/20174.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3.5 out of 5 rating3.5
This jeweler is amazing. They know exactly what you're looking for and if you can't find it, they will find it or make it for you!! I was able to get exactly what I wanted without any hassle or a crazy price! There is always somebody waiting to help you out, no matter who you worked with initially. They respond to emails and phone calls well but statements seem to take a while to arrive, which can cut your time available to pay them off. They do offer discounts and send coupons and event info if you continue to use their services and we are really happy with how well everything has gone for our engagement/wedding/gifts thus far. HIGHLY RECOMMEND!!! :D -
Quality of service
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Clare Sent on 07/14/20144.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Staff was helpful when going back in for re-size. Also very excited about my engagement which made me feel special. -
Quality of service
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Andrea Sent on 08/12/20174.1 out of 5 rating4.1-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
From the moment we walked in, the staff was friendly and accommodating. My fiance brought me in there on a whim for a 'fact finding mission' to see my preferences. He went back for a consultation and had rings from my grandmother and great grandmother with him. One of the stones was damaged. Patrick was able to salvage the stone, recut it, and maintain the integrity of the cut from a style that is no longer used. I love my one of a kind ring...with all the history, love, and promise for the future that it represents. I had a post-proposal meeting with Celeste who gave me three bridal magazines and a gift certificate for a manicure. I am looking forward to doing business with them again to complete our wedding jewelry purchases. -
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Alana Sent on 08/03/20114.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
I bought my husband-to-be's wedding band from Mountz and it took 3 trips. On each visit I was greeted at the door and assisted quickly. They were great in sharing information and made it a pleasant experience. Settled on a Tungsten ring that both my husband and I like very much. -
Quality of service
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Danielle Sent on 07/15/20093 out of 5 rating3.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 2.5 out of 5 rating2.5
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Value 2.5 out of 5 rating2.5
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Flexibility 3 out of 5 rating3.0
It all depends on who you deal with at Mountz - most of the people are great -
Quality of service
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Megan Sent on 07/06/20111.8 out of 5 rating1.8-
Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Not really sure what happened here...My now Husband purchased my engagement ring at mountz. When it came time for me to pick out my wedding band i wanted one from the same designer but the one that went with my engagement ring was a little to thin and i wanted something a little more substantial. SOO i asked if they could work with the designer to make me a custom ring....you would think they would be ALL OVER a custom ring considering they work off of commission. The first time i went in it was 2 weeks before Christmas so i didn't expect them to figure out my ring right away since it was during a busy season....so i didn't hear from them still 1 week after the new year, so i called my consultant. She played it off like the designer didn't get back to her, and she would call me back. She did about an hour later telling me they were working on it and i would hear back in a week with the design. I heard nothing...i called one more time and left a message with another consultant...i heard NOTHING. at this point i was 4 months away from my wedding and needed to know what was going on...so i went to another jewelry store, and good thing, because i found exactly what i wanted no custom order needed. But seriously!! -
Quality of service
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Tina Sent on 04/07/20231 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Rip off/Terrible Customer Service
My boyfriend has bought me a lot of jewelry from Mountz, so when I was looking for a pendant necklace for my daughter, I tried there. I found the pendant I liked but asked for a longer chain. They wanted $80 more for a silver chain that was 2” longer than the one it came with. Soon after, my boyfriend bought me a necklace for Valentine’s Day, and I noticed the pendant was tarnished. They refused to let him return the defective necklace that I never wore because it was past 30 days. We will NEVER go back! -
Quality of service
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