Moreno Bakery Reviews

Reviews
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4.7 out of 5 rating
4.7
Very good
22 reviews
Recommended by 94% of couples
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.7 out of 5 rating
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Tierra Sent on 05/12/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Delicious Cake/Cupcakes
Susan was amazing to work with! We shared a picture of what we wanted our cake/cupcakes to look like. She made that picture into a reality. Our cake and cupcakes were amazing. The flavors were delicious! We had a marble cake. Our cupcakes were: cookies and cream, red velvet, and cannoli. Thank you Susan and Moreno bakery for the delicious cake and cupcakes!Susan was amazing to work with! We shared a picture of what we wanted our cake/cupcakes to look like. She made that picture into a reality. Our cake and cupcakes were amazing. The flavors were delicious! We had a marble cake. Our cupcakes were: cookies and cream, red velvet, and cannoli. Thank you Susan and Moreno bakery for the delicious cake and cupcakes! -
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Kristina Sent on 11/29/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
A. Maz. Ing. We got a small cake to cut with about 7 dozen cupcakes for our cupcake tower, and everything was incredible. We had four flavors, and they were all delicious and beautiful. Our cake was all buttercream rosettes, hombre peach to ivory, and our cupcakes were decorated with different buttercream roses, chrysanthemums, and pansies in ivory, peach, and burgundy. They were so beautiful. Honestly, we meant to save the remainder of our cake to eat on our anniversary, but it didn't even last a month when we got it home, haha! We decided we'll just have to go to Moreno's and get another cake then. Oh no... ;)
The service was great, Susan was always quick...A. Maz. Ing. We got a small cake to cut with about 7 dozen cupcakes for our cupcake tower, and everything was incredible. We had four flavors, and they were all delicious and beautiful. Our cake was all buttercream rosettes, hombre peach to ivory, and our cupcakes were decorated with different buttercream roses, chrysanthemums, and pansies in ivory, peach, and burgundy. They were so beautiful. Honestly, we meant to save the remainder of our cake to eat on our anniversary, but it didn't even last a month when we got it home, haha! We decided we'll just have to go to Moreno's and get another cake then. Oh no... ;)
The service was great, Susan was always quick getting back to us and was nothing but friendly, flexible, and helpful. Btw, the rest of the food at Moreno is great, too... my mom and I went the week of my wedding and got lunch there, and it was delicious.
PS: I found Moreno through my brother and his wife, who had a wedding cake made by them two years ago, and their cake was also amazing! -
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Alexis Sent on 06/23/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful wedding cake with black and white pictures of my husband and I. Excellent service and price! From the tasting all the way to the day of the wedding Moreno Bakery was on top of it. The cake was so moist and delicious..I'm happy we had leftovers!Beautiful wedding cake with black and white pictures of my husband and I. Excellent service and price! From the tasting all the way to the day of the wedding Moreno Bakery was on top of it. The cake was so moist and delicious..I'm happy we had leftovers! -
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Sasha Sent on 03/21/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Delicious wedding cupcakes
We have lived in Brandon Fl for five years and have always loved Moreno's cooked foods and they have been a go-to for desserts for special occasions. So it was an immediate choice for us to use them for our wedding at Casa Lantana. From setting up a meeting with Susan Moreno the owner herself to meet with us to go over our desired look and the tasting to the day of with the delivery, they were amazing. We decided to have a small cake just to cut for pictures and then have cupcakes surrounding it. We went with carrot cake for the cutting cake and the cupcake flavors were dulce de leche, a chocolate mudslide, and our absolute...We have lived in Brandon Fl for five years and have always loved Moreno's cooked foods and they have been a go-to for desserts for special occasions. So it was an immediate choice for us to use them for our wedding at Casa Lantana. From setting up a meeting with Susan Moreno the owner herself to meet with us to go over our desired look and the tasting to the day of with the delivery, they were amazing. We decided to have a small cake just to cut for pictures and then have cupcakes surrounding it. We went with carrot cake for the cutting cake and the cupcake flavors were dulce de leche, a chocolate mudslide, and our absolute favorite guava cheesecake. They were a big hit and just so delicious! I appreciated the attention to detail Susan took into consideration asking us about our cake topper, the set up, the colors, the flowers, the table, and cupcake liners to make sure the whole dessert table was what we envisioned and it really was. Wedding or not Moreno's is our go to bakery and their hot food is amazing too! -
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0D4C8F51C32187A3Cf461Abf6F9B87Cb7D49Da35 Sent on 06/30/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Just be sure to tell them not to cover your cake topper in the front if it says your name. I appreciate them delivering my cake early but someone covered our topper with roses in the front instead of the back. Still a delicious cake and we enjoyed it.Just be sure to tell them not to cover your cake topper in the front if it says your name. I appreciate them delivering my cake early but someone covered our topper with roses in the front instead of the back. Still a delicious cake and we enjoyed it. -
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Jessica Sent on 04/17/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I highly recommend Moreno Bakery. The cake was not only beautiful it was also very delicious. They did not disappoint!!I highly recommend Moreno Bakery. The cake was not only beautiful it was also very delicious. They did not disappoint!! -
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Lauren Sent on 05/22/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Susan and her team have this magical power to create the most beautiful wedding cake AND make it irresistibly delicious! I learned about Moreno Bakery through my friend's wedding; the second I tasted her wedding cake, I HAD to know who made it for her! Moreno Bakery was the first vendor my husband and I booked when we started planning our wedding; there is no competition! They are the best! Just go in and taste one of their cupcakes! You'll melt on the spot :)Susan and her team have this magical power to create the most beautiful wedding cake AND make it irresistibly delicious! I learned about Moreno Bakery through my friend's wedding; the second I tasted her wedding cake, I HAD to know who made it for her! Moreno Bakery was the first vendor my husband and I booked when we started planning our wedding; there is no competition! They are the best! Just go in and taste one of their cupcakes! You'll melt on the spot :) -
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Teresa Sent on 04/09/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We loved Moreno Bakery in Brandon. Susan was awesome to work with! Everything was delicious and decorated beautifully!!We loved Moreno Bakery in Brandon. Susan was awesome to work with! Everything was delicious and decorated beautifully!! -
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Lynsey Sent on 01/04/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Susan was easy to work with and helped create a beautiful rustic style cake for our wedding. We were on a tight budget but she made sure that I had what I wanted. The cake was delicious and was as expected on the wedding day.Susan was easy to work with and helped create a beautiful rustic style cake for our wedding. We were on a tight budget but she made sure that I had what I wanted. The cake was delicious and was as expected on the wedding day. -
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Elena Sent on 12/30/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I go to Moreno's all the time so their was no question about ordering our desserts from them as well for our wedding. I did have a day-of-coordinator therefore I didn't deal with them directly on my wedding day. However, the ordering and follow-up communication was very smooth. Nothing was out of place at all. When I showed up it was picture perfect. We had one two tiered cake (8" bottom and 6" top), a four fruit pie, a key lime pie, the strawberry shortcake cake, carrot cake and guava turnovers. I did provide the cake stands but they did a great job along with my coordinator in setting up. The best part though is that it was all very delicious, just as I expected it to be.I go to Moreno's all the time so their was no question about ordering our desserts from them as well for our wedding. I did have a day-of-coordinator therefore I didn't deal with them directly on my wedding day. However, the ordering and follow-up communication was very smooth. Nothing was out of place at all. When I showed up it was picture perfect. We had one two tiered cake (8" bottom and 6" top), a four fruit pie, a key lime pie, the strawberry shortcake cake, carrot cake and guava turnovers. I did provide the cake stands but they did a great job along with my coordinator in setting up. The best part though is that it was all very delicious, just as I expected it to be. -
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Jane Sent on 11/27/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My Wedding cake was DELicious!!!! We had a three layer cake and a full sheet of Almond Amaretto cake! All of our guests loved it and it's the best bakery in all of Tampa Bay!! 5 stars is not enough to say how tasty and yummy the cake was. Susan did a superb job with everything.My Wedding cake was DELicious!!!! We had a three layer cake and a full sheet of Almond Amaretto cake! All of our guests loved it and it's the best bakery in all of Tampa Bay!! 5 stars is not enough to say how tasty and yummy the cake was. Susan did a superb job with everything. -
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Tiffany Sent on 11/19/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful cake! Highly recommend!Beautiful cake! Highly recommend! -
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Sarah Sent on 06/27/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
What an amazing bakery! Our cake was absolutely fabulous - everyone raved about how tasty it was and it was just what we wanted for a GREAT price!What an amazing bakery! Our cake was absolutely fabulous - everyone raved about how tasty it was and it was just what we wanted for a GREAT price! -
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Michelle Sent on 05/16/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The cake was so incredibly delicious. I was stunned on how beautiful the cake looked as well. I almost didn't want to touch it. We actually ended up not putting our cake topper on the cake just because it was too beautiful to mess with. Delicious and Perfection!The cake was so incredibly delicious. I was stunned on how beautiful the cake looked as well. I almost didn't want to touch it. We actually ended up not putting our cake topper on the cake just because it was too beautiful to mess with. Delicious and Perfection! -
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Jhp Sent on 01/21/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Susan Moreno and her team are masters in what they do best. She spent quality time with me during the preparation of design and set-up for our wedding cake and table.
We ordered a 2-tier (square) cake with lemon cake and raspberry filling and buttercream frosting. I purchased artificial flowers which were placed elegantly around/on-top of the cake.
We also ordered pignoli cookies and guava pastry (cut in triangles) so our guests could sample a taste of Italy and Puerto Rico (both representing our heritage).
The cake was delivered and set-up beautifully at our reception and even 2 months after our wedding, our guests STILL remember the taste of our cake and the delicious side pastries.
You will NOT be disappointed with their level of quality and service.Susan Moreno and her team are masters in what they do best. She spent quality time with me during the preparation of design and set-up for our wedding cake and table.
We ordered a 2-tier (square) cake with lemon cake and raspberry filling and buttercream frosting. I purchased artificial flowers which were placed elegantly around/on-top of the cake.
We also ordered pignoli cookies and guava pastry (cut in triangles) so our guests could sample a taste of Italy and Puerto Rico (both representing our heritage).
The cake was delivered and set-up beautifully at our reception and even 2 months after our wedding, our guests STILL remember the taste of our cake and the delicious side pastries.
You will NOT be disappointed with their level of quality and service. -
Quality of service
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User1947689 Sent on 12/02/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great cake! The company made our cake to order on short notice and it came out wonderfully. While our requirements were not extravagant they were specific and they had no problems fulfilling the request.
On a side note, this place has excellent cannolis!Great cake! The company made our cake to order on short notice and it came out wonderfully. While our requirements were not extravagant they were specific and they had no problems fulfilling the request.
On a side note, this place has excellent cannolis! -
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Cally Sent on 05/10/20145 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Excellent service, excellent cake! Exactly what we wanted. Thank you!!Excellent service, excellent cake! Exactly what we wanted. Thank you!! -
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Jessica Sent on 03/01/20174.8 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 5 out of 5 rating
Moreno Bakery did a great job on my wedding cake! We had a large heart shaped cheesecake as our bride/groom cake and then a bunch of mini cheesecakes for guests, all topped with blueberries as we got married at a venue that had a blueberry field next to it! The cheesecake was SO delicious and creamy and everything looked beautiful. Moreno's was also very easy to work with and willing to help us achieve everything we wanted for our cakes!Moreno Bakery did a great job on my wedding cake! We had a large heart shaped cheesecake as our bride/groom cake and then a bunch of mini cheesecakes for guests, all topped with blueberries as we got married at a venue that had a blueberry field next to it! The cheesecake was SO delicious and creamy and everything looked beautiful. Moreno's was also very easy to work with and willing to help us achieve everything we wanted for our cakes! -
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Sarah Sent on 10/27/20154.8 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5 out of 5 rating
Moreno bakery provided our cake for our wedding. It was absolutely beautiful! Susan and I sat down to design it together and she really made my dream come to life. And not to mention, it was so tasty!Moreno bakery provided our cake for our wedding. It was absolutely beautiful! Susan and I sat down to design it together and she really made my dream come to life. And not to mention, it was so tasty! -
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User1934646 Sent on 11/21/20144.8 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 4.5 out of 5 rating
My husband and I LOVED our cake!! It was amazing! You can't really beat this price in Brandon. Especially for an amazing flavor!My husband and I LOVED our cake!! It was amazing! You can't really beat this price in Brandon. Especially for an amazing flavor! -
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Joanne Sent on 06/05/20242.6 out of 5 rating
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Quality of service 3 out of 5 rating
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Average response time 3 out of 5 rating
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Professionalism 3 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 3 out of 5 rating
Better off going elsewhere
DON’T WASTE YOUR MONEY ON A SPECIALTY CAKE FROM MORENO BAKERY. YOU ARE BETTER OFF ORDERING FROM PUBLIX. My husband ordered 2 cakes for my Birthday. A cannoli cake and a strawberry filled cake with almond butter cream with Frangelica flavoring the cake. First off the buttercream on both cakes was pure sugar and dry. The cannoli cream was the worst I have ever tasted. Dry with a horrible taste and texture. The strawberry cake had more strawberry gel than strawberries and there were chocolate chips that must have accidentally found their way into the strawberry gel. No one tasted almond flavor or Frangelica. Extremely embarrassing when not one person liked the cake. People took one or two bites of their piece and that was it. The cakes went into the garbage. Literally $100 in the garbage pail.DON’T WASTE YOUR MONEY ON A SPECIALTY CAKE FROM MORENO BAKERY. YOU ARE BETTER OFF ORDERING FROM PUBLIX. My husband ordered 2 cakes for my Birthday. A cannoli cake and a strawberry filled cake with almond butter cream with Frangelica flavoring the cake. First off the buttercream on both cakes was pure sugar and dry. The cannoli cream was the worst I have ever tasted. Dry with a horrible taste and texture. The strawberry cake had more strawberry gel than strawberries and there were chocolate chips that must have accidentally found their way into the strawberry gel. No one tasted almond flavor or Frangelica. Extremely embarrassing when not one person liked the cake. People took one or two bites of their piece and that was it. The cakes went into the garbage. Literally $100 in the garbage pail. -
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User2443370 Sent on 11/25/20151.5 out of 5 rating
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Quality of service 2 out of 5 rating
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Average response time 2 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1.5 out of 5 rating
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Flexibility 1 out of 5 rating
I used Moreno for my wedding cake. I only gave them above one star because the cake did taste good. My problem was the professionalism and and the customer service. Susan needs to work on her attitude and the way she treats people and customers. She legitimately yelled at me on my wedding day over a miscommunication. I was very polite and respectful when she asked to speak to only me. It is never okay to yell at a customer especially a bride on their wedding day. You can see she has an attitude by the way she handles complaints and reviews on places like Facebook. Instead of being apologetic or trying to understand their problem and come up...I used Moreno for my wedding cake. I only gave them above one star because the cake did taste good. My problem was the professionalism and and the customer service. Susan needs to work on her attitude and the way she treats people and customers. She legitimately yelled at me on my wedding day over a miscommunication. I was very polite and respectful when she asked to speak to only me. It is never okay to yell at a customer especially a bride on their wedding day. You can see she has an attitude by the way she handles complaints and reviews on places like Facebook. Instead of being apologetic or trying to understand their problem and come up with a solution, she's defensive and rude. I was very dissapointed with morenos as everyone recommended them and I had high hopes. Also, I had someone from my wedding party comment the cake was leaning. Overall just dissatisfied and dissapointed. I used to come in to Morenos all the time for their deli as well. They lost a recurring customer and I will make sure to let my experiment be know as well, all because Susan could not control her temper. -
Quality of service
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