Moonrise Hotel Reviews

Moonrise Hotel

Saint Louis, MO

4.9 out of 5 rating, 38 reviews

View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.

4.9 out of 5 rating

4.9

Excellent

38 reviews

Recommended by 97% of couples

Write a review

Quality of service
4.8 out of 5 rating
Average response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value
4.9 out of 5 rating
Flexibility
4.8 out of 5 rating

Write a review

+14 User photos

Sort by:

Gabi Sent on 11/14/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff was unbelievably supportive and kind.
M Sent on 10/15/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Beautiful venue for rehearsal dinner. Pleasant, professional staff. Easy to work with.
Sally Sent on 03/31/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I was so happy with the new moon room! The ambiance was exquisite...the view, the lighting, the chairs, tablecloths, planets, stars, the moon! The food was perfect and everyone enjoyed the bar and drink menu! Our guests thought it was the most unique, enjoyable rehearsal dinner they have ever been to, as did we! The service was A+ all night! Everyone made sure all our needs were met! Most importantly, my son and his bride to be were very impressed with the event in their honor!

Eden Sent on 09/16/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Moonrise made our special day even more special! Krista and her team are incredible. Our guests raved about the space- the venue, the service, the food, everything was incredible!! We trusted them the entire time to make sure our wedding was everything they dreamed of and they blew us away with the final result. We held both our ceremony and reception there and it was incredible! We cannot recommend the Moonrise for your wedding enough.
- +8 photos
User2061324 Sent on 03/08/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Highly recommended for a unique experience for your guests. Perfect contemporary venue in a historical part of the city!
Veronica Sent on 08/21/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The Moonrise Hotel is the PERFECT place to have your wedding. When you’re on the rooftop you get a beautiful view of the arch and the city of St. Louis plus the loop is a really family fun location with a great night life. I have to give a lot of credit to the entire staff that helped make my day magical. I can not rave enough about how amazing everyone was. From the people working the front desk, to the bartenders, and catering staff everyone was extremely professional, polite and kept making sure everyone was just having a good time. Amy and Krista made my life sooo easy with planning, and always gave great advice on menu choices and the style I wanted my wedding to be. Thank you Moonrise Hotel for giving my loved ones and I a wonderful night that we will cherish forever.
- +3 photos
D Sent on 10/10/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Amazing venue and phenomenal food!
Stacy Sent on 06/15/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Moonrise Hotel is definitely the venue you want to celebrate your Wedding Day. We had the best experience ever. The staff was amazing. Kevin was amazing. He was courteous, patient, kind, genuine and really on top of it. Amy, Krista and Emann were awesome as well. Everyone was accommodating and truly made for the best memories. We can not say enough great things. The rooms were fantastic, we were able to check in early, the food was delicious, they were quick and reactive to change plans when we needed to change things up due to the heat, the bartenders were awesome, they helped set up and get things back to our rooms to clean up. Emann recommended we come back for our 1 year anniversary and I can honestly say that is what we want to do!!! It was the best night ever and we have Moonrise to thank for that!!
Lucy Sent on 07/27/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Wendy the catering director and Jonathan the sales coordinator were responsive and accommodating. E-mails were always answered right away, and I felt very comfortable planning from out of town on my own without a wedding planner. They were on top of pretty much everything, from room setup to arranging cake delivery with our baker.

For the wedding day, we wanted an intimate, low-key reception, and the New Moon Room next to the rooftop bar was perfect for that. Guests could chat and mingle on the rooftop with views of the Arch and the Loop below. Service was top notch and the guests raved about the drinks and food (we did the lamb shank and red snapper entrees - delicious and huge portions!). I would definitely recommend this space for anyone who wants a fun, funky, stress-free small to medium sized reception.
Jh Sent on 07/29/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Our guests stayed at Moonrise Hotel the weekend of our wedding plus we had our post-wedding brunch there in the Gemini Room. My now-husband and also stayed in a suite the night of our wedding and had the honeymoon package! I can't say enough about the hotel and the friendliness of everyone we dealt with.

Amy, Wendy, Krista, Erin were all SO friendly during all of our pre-wedding communication and during. Their cheerful and helpful personalities showed through on the phone, email, and in person. Kevin was so attentive and on the ball during our post-wedding brunch.

Our guests just raved about the hotel. They came from the east and west coasts and they loved the cool decor of the rooms and lobby combined with Midwestern hospitality. They loved the check-in drink on Friday. Several people raved about the mattresses.

We stayed at the hotel in a Walk of Fame suite the night of our wedding and it was luxury! The suite was just gorgeous and we loved the couch /living room area, the dining table, and the counter area in addition to our bedroom. Very cool furniture and lights plus great windows. The bathroom was spotless and the shower was fantastic. When we came back that night there were rose petals leading into the the bedroom and arranged in a heart on the bed. There were delicious chocolate covered strawberries and a bottle of chilled champagne waiting for us on the dining table. It was such heaven staying there.

On Sunday we had a private brunch for our guests in the Gemini Room. It was the perfect size and there were bright windows. The brunch was not only laid out just so but each and every dish was delicious. The scrambled eggs were flavorful and perfectly cooked. The bacon was perfectly crisp and delicious and the homemade pastries were to die for. The chefs at Eclipse obviously know how to make food for a lot of people taste good – that's hard to do. Kevin was an absolute doll and oversaw everything to perfection.

I can't recommend Moonrise enough
Chelsea Sent on 08/09/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We didn't have our wedding at the Moonrise Hotel but did stay in a suite there and had a block of rooms. We were so impressed with Moonrise's staff, rooms, and amenities. A lot of our guests were from out of town, so they enjoyed being in a fun, walkable area that was close to our venue. They also enjoyed the rooftop terrace bar as a neat place to hang out and catch up the evening before and then as a fun bar to after-party at following the reception. We went back and forth about booking a block of rooms, but Moonrise's staff was incredibly helpful as we made that decision and worked out the details. We made quite a few changes along the way, but Amy was very responsive, helpful, and nice. We ended up being very happy that we booked the block because we reached the required number making one night free for our suite. Jake was also a huge help with getting our guests checked in and making them aware of transportation we would be providing. We were very pleased with our experience with Moonrise and look forward to staying there again.
Brenda Sent on 11/07/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
This venue was absolutely EXCEPTIONAL!!!! So exceptional..........I am going to go on Facebook and other places to see where Moonrise Hotel is reviewed to make sure I let my community know this. I have never done that before. I hosted 5 dinners in 3 states over the week.............this venue was by far the most accommodating and professional............and lived up to big city standards! We took the time to search all the venues in the area......we settled on Moonrise Hotel. The reason is b/c one of the things I understand is that the venue has to paint the picture of what you are trying to accomplish as much as your event paints a picture. the service was also exceptional. The venue was high class.............sparkled from head to toe and great service.....there are lots of venues to choose from.............we will return to Moonrise again ...........and the rooftop view...........it will blow you away!
Courtney Sent on 01/20/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We held our party in the New Moon room in January 2015 and could not have been more pleased! From the initial contact with Krista Johnson our party coordinator to all of the staff at the event we were blown away by the superior level of service. The facility was immaculate, and the furnishings were customized to fit our needs. The food was also customized to fit our needs and was excellent. They even boxed up the leftovers for us to enjoy at home. We had several guests stay at the hotel. The suites were spacious and very well appointed with comfortable linens and H2O bath supplies. The room was quiet and the bed was wonderful! We hosted a brunch as well as a dinner party the night before the event in the 1st floor Resturant. The food was excellent, and well-priced with a gourmet flair. The wait staff and bar tender were attentive and we thoroughly enjoyed our meals. I would definitely recommend the Moon Rise Hotel to my family and friends for their superior level of service and beautiful accommodations.
Angela Sent on 05/29/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We loved our wedding at the Moonrise. Everything was beautiful. The staff was fabulous - very courteous, professional and easy to work with throughout the entire process. Anytime I had an idea or design for the evening, they tried to find a way to accommodate it within their space. The food was great. We are still getting responses from our guests about how much the enjoyed the evening. I would host other events there again!
Kristen Sent on 02/23/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Everyone at the Moonrise was incredibly friendly and helpful. They offer a variety of food and alcohol packages for parties, and they were very helpful in the planning of the event. They did a great job of making me feel like my business was about more than just a profit. They were also very upfront with projected costs; no hidden fees. Our room was amazing and they were very accommodating to us, as well as our guests. The Loop is such a great part of St. Louis, and the Moonrise made it so easy to share this with our out of town guests.
Rachel Sent on 10/24/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I hosted a lunch at the Moonrise Hotel's Eclipse Restaurant the Friday before my wedding for my bridesmaids and family members who were in town. The staff at the Moonrise went out of their way to make it special by providing us a gorgeous private dining area (Gemini Room), exceptional wait staff, and yummy desserts. They were easy to work with and so considerate. We ordered off the menu for food and drinks. The food was delicious and very reasonably priced and their cocktails are creative and fun. It was the absolutely perfect way to kick off my wedding weekend!
Elizabeth Sent on 09/24/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Everyone at the Moonrise was incredibly professional and accommodating. They made the entire process from planning to execution easy and painless. Our ceremony and reception were in the New Moon Room, and it worked perfectly as a beautiful and casual setting. All of the food was delicious. We are vegetarians and went heavy on the non-meat options, which were still hearty and satisfying. Desserts looked and tasted great. Overall wonderful atmosphere, food, and service.
Matthew Sent on 03/03/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff and service were amazing! The newly open Moon Room was perfect, and food was great! Our guests had a great time, and all of our feedback from the guests was awesome. I would recommend this venue anytime!
Vicki Sent on 10/30/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We had our son's wedding rehearsal dinner Saturday night in the Twilight Room at The Moonrise Hotel. I can't describe what a complete pleasure it was working with every single person of their staff. Wendy was an incredible help in planning/organizing our event. If I emailed her, she got back to me almost immediately! This was our first child to get married so I was completely new to all of this and I truly couldn't have done it without her. The night of the party, there was a huge accident on the highway and my husband and I were about 15 minutes late. For a party that WE were hosting. Yikes. I was frantically calling my best friend (who was already there) and she said the staff had everything under control. I had flower arrangements for the tables in our car and the second we pulled up to the hotel, there were two staff members waiting right there for us. They loaded everything onto a cart as the valet attendant took care of our car. They ushered the flowers (and us!) into an elevator and got us upstairs. Before I knew it, more staff were buzzing around us, taking the flowers to each table and helping us decorate quickly. I don't even think our guests noticed anything! Kevin and his team were amazing. I cannot say enough great things about him/his team. We had many rave reviews on the food - it was just delicious. The evening was seamless and many of our guests said things like "I never knew this was here-it's beautiful!" and "This place is so cool! It's so different!" and "What a great place to have something like this!" I could not have imagined a better rehearsal dinner for our son and (now!) daughter-in-law. It was far, far beyond my expectations. (I'm almost terrified at the thought of planning any future events without Wendy and Kevin!) The Twilight Room is stunning, by the way. The view of the city is just lovely, the room has gorgeous lighting and the atmosphere was just perfect.
Justin Sent on 04/27/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My wife and I were married here last weekend. The staff was extremely attentive, friendly, and accommodating. Amy, Krista, and Kevin were our three points of contact for coordinating our huge event with over 100 guests. Our rooftop wedding went off without a hitch in especially difficult circumstances (rain most of the day). They ensured all of our outdoor seating was dry for our guests.

Our room was fantastic, and we really appreciated the dog friendly atmosphere. The entire staff from the valet to the front desk could not have been more accommodating with everything.

The food was excellent, serving staff was friendly and knowledgeable. I can't express my gratitude enough.
Sarah Sent on 06/08/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We had an absolutely fantastic event here for our organization. The space itself, the New Moon Room, requires very little decorations because the space itself is so unique. Staff were beyond helpful and checked in with me throughout the night to see if I needed anything. The staff set up the space as requested and helped me clean up any items that I brought with me. The food was AMAZING! We had pass hors d'oeuvres and a cupcake bar. YUM! As the evening progressed, the staff opened up the doors that run that length of the wall to the balcony. A delightful breeze entered the room and guests mingled inside and out. I would highly recommend this venue!
Derek Sent on 10/17/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Everything went as smooth as possible for our wedding. The view of the city from the roof in the Twilight room is amazing. The staff there was always super responsive.
Gina Sent on 11/01/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We used the Moonrise as our block hotel and stayed there for the week leading up to our wedding. Great decision! Amy was very responsive about ensuring all of our random questions were quickly addressed- she even sent up a bottle of champagne for us on our wedding day!

Once we arrived, the entire staff could not have been more helpful. They helped ensure guests knew where to board the trolley to our wedding and allowed people to check in at all hours. We heard a ton of positive feedback from guests about the Moonrise- both in terms of the awesome decor and comfort, and the helpfulness of staff. Definitely recommend staying here!
Wendy Sent on 10/07/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The entire staff, front to back of the house were excellent. Everyone goes out of their way to accommodate and make sure your special day is exactly what you want, big kudos to the event managers Amy, Krista and Kevin. The food, venue and staffing for my event were outstanding! If I may add, the hotel has excellent accommodations for out of town guests and suites for the special couple.
Halley Sent on 11/18/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The rooftop bar offers a great space for a wedding reception. The staff was great to work with!
Sheryl Sent on 11/14/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The event planning was wonderful with Wendy Walker providing excellent professional assistance throughout our preparations. She offered great suggestions based on her experience and they were all a hit! The staff that took care of us during our event was all so very attentive, friendly and an absolute pleasure to work with! The venue itself was an absolute hit! So unique and beautiful! I would highly recommend having an event with Moonrise and the team!
Kathleen Sent on 02/23/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Unbelievably wonderful staff from front desk, administration, room service, and event staff. Krista was incredibly helpful with getting everything organized for our big day and it all happened flawlessly. We are so lucky to have chosen this venue and would choose it again.
Katherine Sent on 03/26/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Team Moonrise was amazing. Kevin made sure every last detail of the day was perfect. Jonathan and Amy helped me organize and coordinate everything from the menu to hotel rooms for my guests, nearly all of whom were coming from out of state (including me!) We had a tight budget and I was anxious about sticking with it, but never once did I feel pressured or "upsold." I just told them what I was trying to do and how much I had to pay for it, and they helped me find a way to make it happen. The wedding and reception both took place in the Twilight Room. Everything was beautiful and wonderful, the food was delicious and plentiful, and I couldn't be happier. Not only that, but Moonrise was extremely accommodating to one of my bridesmaids who uses a wheelchair. The entire hotel was very accessible, but they made sure to have our reception floorplan set up in a way that was easily maneuverable for her. These are truly good people with a fantastic venue. I cannot recommend them enough.
Jeff Sent on 10/12/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We used The Moonrise for our out of town guests and could not have been more pleased with every part of the process. They were easy to work with and very flexible when setting up the block of rooms. When the weekend arrived every guest was met with a high level of service from all of the staff. The rooms were extremely clean with every phase of hospitality done to perfection. The area around the hotel offered our guests many nice options. We would definitely use The Moonrise again.
Kay Sent on 01/27/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Our reception was fantastic. The event staff were excellent in helping us set up the room; the bartender and waitstaff were wonderful and friendly; the food was delicious; the atmosphere was spectacular. We also stayed in the Celestial Dream Suite, which was beautiful beyond words. (The Milky Way is painted glow-in-the-dark on the ceiling; the darker it is, the more stars come out.)

The Moonrise is my favorite hotel, and it was an honor to have our reception there.
Ashley Sent on 10/23/2017

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The moonrise went above and beyond to make our day as special as possible. They were extremely accommodating and helpful. They were very easy to get and keep in contact with and responded immediately. I would highly recommend this location to anyone, it is gorgeous and worth every penny.
User2268054 Sent on 08/12/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The most amazing place to have a wedding and the staff went above and beyond! Highly recommended!!!!!
Sara Sent on 10/22/2017

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
We had our wedding ceremony on the rooftop terrace followed by a cocktail reception in the Twilight Room. I can't say enough great things about the Moonrise. We chose the Moonrise because of the laid back atmosphere and the opportunity to have an indoor/outdoor wedding, weather permitting. We expected 80-100 people, and we hesitated initially because we couldn't have a traditional sit-down reception with everything we wanted in the room with more than 80 people. But we trusted the team at the Moonrise and opted for a cocktail reception. That was one of the best decisions we made. Wendy and the team guided us through the process, and the result was spectacular. The food was amazing. No one went hungry (which was our biggest fear with a cocktail reception held at dinner time). The atmosphere was laid back. Everyone enjoyed mingling. There was enough seating that everyone was comfortable, and we were able to designate a table so our older guests could sit. If there were any hiccups, Kevin and Wendy handled them so everything went smoothly. We couldn't have chosen a better place and we couldn't be happier with the way everything went.
Jennifer Sent on 08/24/2015

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Our day was perfect, service staff and food were wonderful. All of the set up was beautiful, would certainly recommend!
Ashley Sent on 11/04/2016

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Moonrise was a fantastic hotel to suit both our reception and our host hotel options. Krista, the event services manager, was VERY responsive to all of our emails and did everything to make our experience wonderful. The staff the night of the event were superb as well. Thank you!!
Laura Sent on 11/03/2016

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4.5 out of 5 rating
We had our rehearsal dinner and ceremony at the moonrise hotel. Amy and krista were both very responsive to the (very) many questions I had up until the wedding, as well as meeting with us multiple times and being there to assure things we're going well the day before. The rehearsal dinner was a bit slow on service and the food was ok, but the wedding day was perfect. They were very flexible with working with us and our vendors as well as helping with setup. They also let us use their paper moon for our backdrop on the rooftop and it was exactly what I was hoping for. The hotel itself is wonderful, staff is also extremely friendly and helpful. Can't wait to come back for our honeymoon.
Kelsey Sent on 11/21/2016

4 out of 5 rating
- Quality of service
  2 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
We love the Moonrise hotel and it was the perfect place for our guests to stay during our Moon-themed wedding. The group rate was FANTASTIC! However, we ran into multiple bumps during the booking process that were mainly caused (in our opinion) by lack of communication between the staff and management. Examples below:

We tried to book the Moonrise for our guests more than a year out from our wedding date. We were told that we would have to wait until 1 year in advance because they could not put our block in the system until then. However, once we were able to put our block in... they had already booked a different group for the same weekend - making the available room types different than what we had originally agreed upon. This was eventually resolved but not after many emails.

Once our guests tried to book within our block, they were told that the block did not exist (even though it did). I had to call the booking coordinator to get this straightened out and relay the information back to all of my concerned guests. This was not something that I wanted to be dealing with, especially given that our booking details had been confirmed for months and the issue was on the hotel's side, nothing I could control.

We were only staying in the Moonrise our wedding night. Even though this had been discussed and in our contract, our room kept being booked for 2 nights. It was changed to 1 night, then months later showed up on our booking list for 2 nights. Upon filling our block, our 1 night was supposed to be complimentary. The MORNING AFTER OUR WEDDING, I had a charge for our room on my almost maxed-out credit card! This almost caused me to go over my limit, as it was not something I had planned to charge (because it was supposed to be paid for already). Thankfully, the charge was reimbursed within 3 days - but this could have been a serious problem and forced me to deal with this during my honeymoon.
User2836778 Sent on 10/27/2016

1.2 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  1 out of 5 rating
This review is about using the hotel venue.
My daughter and her now husband picked this as the spot for their wedding reception. They picked this venue for the BBQ buffet menu because they found it fitting for their own individual style (BBQ and beer kind of kids). Originally they were told it was an option and their guests list couldn't be more than 110. After booking the venue decided that if they wanted the buffet they would have to limit their guests to 70 people. Then told them if they wanted a 110 guests they would have to do an appetizer style reception or they could cut their guests list to 90 including wedding party and do a seated meal. The whole purpose of picking this venue was because of what they were originally told about menu and guest amount. Now the wedding was just a couple weeks away and no time to find another venue and they already sent out invitations which indicated that a meal would be included. Stressed now hoping that not all 110 guests invited would actually be able to come they reluctantly signed final contract for a seated meal 90 guest. Luckily after getting their final headcount they were at 91.Then venue tells them they only get 1 hour prior to for decorating, DJ and baker to setup. But then said they could have 2 hours prior. That worked out great for DJ and baker. But not so great for my husband and I. Our daughters wedding was at 4:00 in Fenton so needless to say he and I had to leave as soon as the ceremony was over (missed out on family pictures) and rush over to the venue and ended up having less than an hour to decorate venue before guests started to arrive. The venue was booked from 7:00pm- 11:00 for reception. They ended doing a cash bar because the venue charged 20% gratuity plus another 10.85% gratuity tax for the venue then another 20% gratuity plus another 10.85% gratuity tax on the food so that took away from the open bar money (soda $2.25 with no refills). It took 3 of the 4 hours to be served w/undercooked food.

Message vendor

Message

First and last name

Phone number (Optional)

Location

Month

Year

Approx. Guest count

0-75 75-125 125-175 175+

By clicking "Send," you accept our Terms of use and agree to WeddingWire creating an account for you. Your messages may be monitored for quality, safety, and security according to our Acceptable Content Policy. See our Privacy Policy to learn how we handle your data.

Write a review