Modern Tortilla Catering and Food Truck Reviews

Reviews

• Robert J. Sent on 02/10/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Awesome!!!

  Food was great and they were right on time. Got several thumbs up on the food. I also thought the elote was great. Would recommend it with Cayenne pepper, but that's just me. Thank you Vivianna and Paola!!!

  Food was great and they were right on time. Got several thumbs up on the food. I also thought the elote was great. Would recommend it with Cayenne pepper, but that's just me. Thank you Vivianna and Paola!!!

  Modern Tortilla Catering and Food Truck's reply:

  Thank you for your kind words. We had a great time working with you to plan your special day! We look forward to working with you again soon!
• Brittanie Sent on 04/02/2020
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Wedding food

  Far exceeded my expectations. Food was insanely delicious. Guests are still talking about it!

  Far exceeded my expectations. Food was insanely delicious. Guests are still talking about it!
• Haley Sent on 07/24/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing, the easiest part of my wedding!

  Modern Tortilla was AMAZING. Not only was the price so budget- friendly, but the food was delicious. My guests were raving all night over the delicious tacos, sides, and churros. For our tasting, the chef came over and personally chatted with us, and I really appreciated the personal touch. The whole process could not have been more easy or professional. Hire Modern Tortilla to cater your wedding, you will not regret it!!

  Modern Tortilla was AMAZING. Not only was the price so budget- friendly, but the food was delicious. My guests were raving all night over the delicious tacos, sides, and churros. For our tasting, the chef came over and personally chatted with us, and I really appreciated the personal touch. The whole process could not have been more easy or professional. Hire Modern Tortilla to cater your wedding, you will not regret it!!
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• Sydnee S. Sent on 07/17/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Blow away with the food and service!

  My husband and I knew that we wanted to do street tacos for our wedding right away, and so the search began. We checked with our local favorite spots and nothing was really sticking out to us. A friend of our suggested a food truck that they had recently and so we scheduled a tasting with Modern Tortilla. As soon as the home-made chips and salsa were set on the table we were blow away. They out did themselves on the food tasting and we picked our menu right there. Day of, my coordinators met them, they got set up and were ready to roll! They fed 250 people and everyone raved about the food. We did the chips and salsa with cocktail hour and that was perfect. The gentleman serving the food even remembered us from our tasting (that was 9 month prior). We only have praises for them, and would recommend them if you want to spice up your wedding with a fun Mexican modern cuisine.

  My husband and I knew that we wanted to do street tacos for our wedding right away, and so the search began. We checked with our local favorite spots and nothing was really sticking out to us. A friend of our suggested a food truck that they had recently and so we scheduled a tasting with Modern Tortilla. As soon as the home-made chips and salsa were set on the table we were blow away. They out did themselves on the food tasting and we picked our menu right there. Day of, my coordinators met them, they got set up and were ready to roll! They fed 250 people and everyone raved about the food. We did the chips and salsa with cocktail hour and that was perfect. The gentleman serving the food even remembered us from our tasting (that was 9 month prior). We only have praises for them, and would recommend them if you want to spice up your wedding with a fun Mexican modern cuisine.
• Erika E. Sent on 07/17/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  easy to work with and delicious food!!

  Modern Tortilla was so accommodating to us and it made the whole process less stressful! so appreciate the tasting the ease of communication. the team is very responsive by email and is clear with expectations. they are flexible in making changes and I have zero complaints! loved working with modern tortilla and everyone LOVED the food. from the few bites we had (typical bride/groom, ugh!) we loved it as well. highly recommend, all our guests loved the food.

  Modern Tortilla was so accommodating to us and it made the whole process less stressful! so appreciate the tasting the ease of communication. the team is very responsive by email and is clear with expectations. they are flexible in making changes and I have zero complaints! loved working with modern tortilla and everyone LOVED the food. from the few bites we had (typical bride/groom, ugh!) we loved it as well. highly recommend, all our guests loved the food.
• Jason R. Sent on 03/29/2020
  3.4 out of 5 rating

  3.4
  • Quality of service
    3.0 out of 5 rating
    3.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    1.0 out of 5 rating
    1.0

  Taco truck would not refund us due to Coronavirus cancelation, 5 weeks out

  We decided to get married in a park, which proved to be a logistical challenge for dining. We decided to have our formal dinner the night before at a restaurant, and selected Modern Tortilla to provide their food truck for the park at our wedding reception to make things easy.
  
  Vivianna invited us to try samples of the food for the wedding. When we got to the location, they seemed ill-prepared. We requested a vegetarian option but most of the ingredients at the tasting were substitutes? The food was ok. Benefit of the doubt, this was just a small tasting so maybe it wasn’t their best foot forward. It was like what people in Nebraska think authentic Mexican food might taste like. But we thought that was probably fine as we have a lot of guests from back East that aren’t accustomed to spicy food. As a local I wouldn’t recommend it for Mexican cuisine.
  
  When the CDC issued guidance for groups no larger than 50, we immediately canceled our wedding. We contacted Vivianna at Modern Tortilla within 24 hours of the CDC recommendations to cancel our event. Phoenix shortly after issued an advisement for groups no larger than 10. Obviously we cannot host a wedding. All of our food, venue, and other vendors were fantastic and immediately issued a full refund to us with no hassle, except Modern Tortilla. We will be rebooking with all of them when we can reschedule our wedding, hopefully in April 2021.
  
  Modern Tortilla was the ONLY vendor we had that did not refund us 100%. Vivianna replied to our email that they had a 90% loss in business and could not afford to refund us the full amount, only half. With the exceptional circumstance of a global pandemic, this is unreasonable. Food for a taco plate isn’t normally ordered five weeks in advance of the event (60-70 guests). In fact, we hadn’t even gotten to the point where they had even asked us for a final headcount, so we know we didn’t cost them any money food food or staff. We really thought at the most they would ask us to pay $20 for the sample food (totally fair though not a best practice). Instead they kept over $300 of money that is not theirs.
  
  They did offer us to reschedule for 2020. The soonest we can try again is 2021 with most guests traveling from abroad or out of state. If you’ve ever had to cancel your wedding with five weeks notice due to no fault of your own, then I’m sure you can understand what an incredibly stressful and upsetting time this has been for us. A years worth of work has gone out the window, along with our dream wedding surrounded by our friends and family. Modern Tortilla can’t refund our $300+ that they have done NO work for, and purchased NO goods to fulfill our contract, telling us they can not afford it. How am I supposed to believe you will be there later this year when you’re telling me 90% of your business is gone?
  
  Is it good for the customer? No. The customer is out money for no service rendered.
  Is it good for the business now? Yes. The business keeps $300 as pure profit with no cost of goods or services rendered.
  Is it good for the business in the long term? No. Ultimately the business loses a $1400 sale. And sends an upset bride and groom out into the world to share their story.
  
  I wish this review could have been four stars (sorry not five, but the food) and I could be extolling the virtues of a company doing the right thing, but they made a bad situation worse for us.

  We decided to get married in a park, which proved to be a logistical challenge for dining. We decided to have our formal dinner the night before at a restaurant, and selected Modern Tortilla to provide their food truck for the park at our wedding reception to make things easy.
  
  Vivianna invited us to try samples of the food for the wedding. When we got to the location, they seemed ill-prepared. We requested a vegetarian option but most of the ingredients at the tasting were substitutes? The food was ok. Benefit of the doubt, this was just a small tasting so maybe it wasn’t their best foot forward. It was like what people in Nebraska think authentic Mexican food might taste like. But we thought that was probably fine as we have a lot of guests from back East that aren’t accustomed to spicy food. As a local I wouldn’t recommend it for Mexican cuisine.
  
  When the CDC issued guidance for groups no larger than 50, we immediately canceled our wedding. We contacted Vivianna at Modern Tortilla within 24 hours of the CDC recommendations to cancel our event. Phoenix shortly after issued an advisement for groups no larger than 10. Obviously we cannot host a wedding. All of our food, venue, and other vendors were fantastic and immediately issued a full refund to us with no hassle, except Modern Tortilla. We will be rebooking with all of them when we can reschedule our wedding, hopefully in April 2021.
  
  Modern Tortilla was the ONLY vendor we had that did not refund us 100%. Vivianna replied to our email that they had a 90% loss in business and could not afford to refund us the full amount, only half. With the exceptional circumstance of a global pandemic, this is unreasonable. Food for a taco plate isn’t normally ordered five weeks in advance of the event (60-70 guests). In fact, we hadn’t even gotten to the point where they had even asked us for a final headcount, so we know we didn’t cost them any money food food or staff. We really thought at the most they would ask us to pay $20 for the sample food (totally fair though not a best practice). Instead they kept over $300 of money that is not theirs.
  
  They did offer us to reschedule for 2020. The soonest we can try again is 2021 with most guests traveling from abroad or out of state. If you’ve ever had to cancel your wedding with five weeks notice due to no fault of your own, then I’m sure you can understand what an incredibly stressful and upsetting time this has been for us. A years worth of work has gone out the window, along with our dream wedding surrounded by our friends and family. Modern Tortilla can’t refund our $300+ that they have done NO work for, and purchased NO goods to fulfill our contract, telling us they can not afford it. How am I supposed to believe you will be there later this year when you’re telling me 90% of your business is gone?
  
  Is it good for the customer? No. The customer is out money for no service rendered.
  Is it good for the business now? Yes. The business keeps $300 as pure profit with no cost of goods or services rendered.
  Is it good for the business in the long term? No. Ultimately the business loses a $1400 sale. And sends an upset bride and groom out into the world to share their story.
  
  I wish this review could have been four stars (sorry not five, but the food) and I could be extolling the virtues of a company doing the right thing, but they made a bad situation worse for us.