Mode Travel Agency, Inc. Reviews
Reviews
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![Lais]()
Lais Sent on 03/12/2026Exceptional Service from Mode Travel
In January 2025, I contacted Mode Travel to coordinate the room reservations for our destination wedding at the Hyatt Resort in Punta Cana. Our coordinator was Janessa Engelhart, and she truly went above and beyond throughout the entire process, from the beginning until the end in March 2026.
Janessa was incredibly organized, flexible, and ready to solve any issues for us and our guests. My fiancé and I didn’t have to worry about managing the room reservations because Janessa stayed on top of everything and kept us regularly updated. Janessa’s competency was impressive.
Mode Travel was always prompt in responding and provided guidance for our Hyatt resort reservations and transportation. I highly recommend Mode Travel for destination weddings and tropical travel planning.
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![Tina]()
Tina Sent on 01/28/2026Destination Wedding
We worked with Janessa at Mode and she was beyond phenomenal! She found us the best pricing for exactly what we wanted! She was very personal and sincerely cared in how our destination wedding turned out. If Janessa wasn't available there was always someone who got back to us right away and helped! Mode Travel is the best travel agency to work with! -
![Danielle]()
Danielle Sent on 01/11/2026Simon Wedding Group
Everything went smoothly! We appreciated Janessa coordinating booking for our entire group; including flight changes for majority of the group and hurricane concerns. She did an amazing job of sending resort information, making connections with the wedding coordinators and answering any questions our guests had. We will most definitely use Janessa for future travel needs. -
Heather Sent on 03/17/2025
Mexico Destination Wedding!
We always knew that we wanted a destination wedding. We both love to travel and try to do at least 3 trips per year. However, a large majority of our guest list does not travel. We chose to work with Mode Travel agency to ease the process for our guests with their travel bookings and to limit the amount of travel questions that we would receive while trying to plan our wedding. While I am a type A personality and an event planner myself, having a travel agent help with finding a resort, picking dates, and booking the travel made the beginning stages of planning a destination wedding a breeze! I do wish I would have paid more attention to the “change/cancellation policy” through Fun Jet Vacations (vendor they use to book resort/flights) as the change voucher has stimulations that make it hard to use. We had our destination wedding at the Hard Rock Vallarta in March 2025. Janessa was very hands on and responsive to my several calls and emails. She found the answers to my questions about the resort/wedding that I had before being set up with the resort coordinator which was very helpful. The resort coordinator doesn’t get in touch with you until 90 days before your arrival and I had several questions before that, that she was able to answer or find an answer to. She was very knowledgeable about the Hard Rock resort. I had 5 requirements of what I wanted from the resort; good food, good service, kid friendly, smaller in size and all-inclusive. The Hard Rock Vallarta was one of the first resort options that Janessa sent to me. This resort covered all of my requirements and then some! The service that they provided to me as the bride was outstanding. Other than that small issue with the vendor, it was wonderful working with Janessa. Janessa and Stephanie provided all of the details to our guests with their booking information, travel tips, and really broke it down and made it easy for non-travelers to follow along for a stress free travel experience. I started planning with only 10 months until our wedding date so I had a faster turnaround then most. Janessa was on top of all of the deadlines and reassured us that it would all come together, which it did! Our experience working with Mode Travel has been great! We would highly recommend others planning a destination wedding to work with Janessa at Mode Travel! -
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![Melissa]()
Melissa Sent on 03/29/2023Highly recommend
Thank you so much MODE and Janessa! You guys are all amazing, kind, professional, attentive, on point answering back to emails, calls, changes and concerns. You all made my wedding beautiful and more than what I expected! -
![Rebekah]()
Rebekah Sent on 03/21/2022Stress free!
From the very beginning Janessa with Mode Travel was so knowledgeable and quick to answer any questions we had on the whole process. She explained everything in detail and relieved so much stress of getting our entire wedding party booked without any complications. We will definitely be using Janessa and Mode Travel for any of our future travel plans! -
![Roslyn]()
Roslyn Sent on 03/04/2022Amazing travel agent
Janessa played an amazing role in helping me make our destination wedding special. She spent countless hours working with the resorts due to cancelations from Covid to rebooking our flights numerous times. She successfully kept our rates the same even though they tried to charge us more. I cannot thank her enough for taking so much stress off of me planning our wedding and dealing with the loss of my mother throughout this process. I am forever grateful for the memories. I will never go elsewhere for my travel needs. 🙂 -
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Karlee Sent on 10/14/2020
Honeymoon with Mode
Highly recommend this company for your travel needs. Katie went above and beyond to help us in any way possible during hurricane Delta while we were on our honeymoon in Mexico. She stayed in communication with us the whole time and was able to book us a new resort very quickly! We will be utilizing her services in the future. Thanks Katie! -
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Jeremiah Sent on 09/23/2020
Holy Honeymoon!
In a nutshell, working with Mode Travel was seamless. From the start there was open communication regarding budget and destination. Great options were exchanged and narrowed down, and their pricing/payment options were extremely appreciated as we had wedding expenses to contest with. Once we chose our spot, Mode did the rest. Outlining every inclusive retreat and schedule options. Found flights that worked best for us and seats that were paired together. There were no extended layovers nor connections too tight for comfort. It was an amazing experience, essentially sitting back and having a honeymoon planned for us! -
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Grant Sent on 04/08/2020
Puerto Vallarta Wedding
When selecting a travel agency for our destination wedding Mode travel came highly recommended from family and friends. Both of us couldn't have been happier with how smooth the process of selecting our wedding destination/resort. We had high expectations for our destination wedding and the Mode team helped us exceed those expectations. We would highly recommend Mode to anyone looking to book their next vacation with them. I know we will be using Mode on our next vacation. -
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![Jess]()
Jess Sent on 02/14/2020Katie & Brie were very helpful and patient when I was being indecisive.
I enjoyed how Personal Katie and Brie are. They were quick with all their responses and were so helpful with trip preparation. They are thoughtful and planned things for us that We didn’t even think of. Definitely made our trip way less stressful. -
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![Vanessa]()
Vanessa Sent on 02/09/2020Puerto Vallarta Wedding
Katie and the team with Mode Travel assisted us in planning our wedding in Puerto Vallarta! Everyone was extremely helpful, attentive, and provided valuable feedback and suggestions as we planned our perfect day! They assisted us in finding the perfect location, resort, and helped our guests with booking their vacations as well! Would recommend Katie and the whole Mode Travel team to everyone! Let them take the stress out of planning your dream vacation!!! -
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Chasity Sent on 12/26/2019
Destination Wedding Made Easy
Mode travel was able to provide the picture perfect resort for my destination wedding just by a list of the details I wanted. Katie made sure that everything was a breeze all the way down to planning excursions for all 25 guests! I trusted their opinions and they were able to promptly respond to my 1000 questions. -
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![Lindsay]()
Lindsay Sent on 12/17/2019Couldn’t have had my dream wedding without them!
We went through Mode Travel for our destination wedding in Punta Cana. Absolutely wonderful! Katie and Brie were so helpful for us by helping us pick out a resort that fit exactly what we wanted, doing the leg work to get it booked, and then helping all of our guests booked for the Trip. They were so responsive and answered all of our and all of our guests questions timely and accurately. Everything went without a hitch from the flight to the transportation to the resort to the coordination with the wedding details. There is no way we could have done it without them! Completely recommend! -
Breann Sent on 12/10/2019
Wedding Destination
It was a dream wedding. We had no stress and Katie was there for any questions we had (which was a lot!) I couldn’t recommend her more for helping us choose our perfect wedding destination! It was all new to us and she helped making sure we knew what to expect. -
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Heather Sent on 02/22/2019
Wedding/Honeymoon
We had an excellent time in Montego Bay, Jamaica! Katie did a fantastic job start to finish with helping us plan this special time in our lives! Fast email responses and always given the answers I was looking for. Definitely recommend Mode Travel 100% to everyone! -
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![Aren]()
Aren Sent on 03/15/2023Great Experience!
We knew from the start we wanted to have a destination wedding and we are so glad we went through Mode to help us with the process. Janessa helped us find the perfect resort for our group and took care of all the guest bookings so we had to deal with minimal questions and stress about getting everyone to Mexico for the celebration!
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