MGM Grand Detroit Reviews

Reviews

• Billie Sent on 12/22/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Rebecca went above and beyond helping us with our wedding. The ballroom was beautiful, lighting was just right and the food was AWESOME!!! It was the perfect day!

  Rebecca went above and beyond helping us with our wedding. The ballroom was beautiful, lighting was just right and the food was AWESOME!!! It was the perfect day!
• Demetria Sent on 11/15/2019
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Ruined my bachelorette weekend, worst policies, and most unhelpful staff!

  I called to get room info and pricing, the lady on the phone suggested 2 adjoining suites. I collected money from all 7 of my bridesmaids, and scheduled all my events around our "fun" MGM casino night. Then, MGM tells me there is no way to get adjoining rooms, at all, ever, simply based on what's available the day of check in - that's an insane policy! The spa pricing is actually different than advertised online. The room prices went up $300 even though it's still 2 months out. To top it off, they have the worst customer service! No apologies offered, just said no, no, not our policy, can't help. How can this be a major hotel in the area????

  I called to get room info and pricing, the lady on the phone suggested 2 adjoining suites. I collected money from all 7 of my bridesmaids, and scheduled all my events around our "fun" MGM casino night. Then, MGM tells me there is no way to get adjoining rooms, at all, ever, simply based on what's available the day of check in - that's an insane policy! The spa pricing is actually different than advertised online. The room prices went up $300 even though it's still 2 months out. To top it off, they have the worst customer service! No apologies offered, just said no, no, not our policy, can't help. How can this be a major hotel in the area????

  MGM Grand Detroit's reply:

  I want to extend my most sincere apologies for the shortcomings as described in your review. We pride ourselves on delivering exceptional service to all of our guests and I am extremely disappointed to learn that we fell short of this objective. We were unable to find a record of your reservation and I would like to take the time to learn more about your particular experience. Please contact us directly at customerservice@det.mgmgrand.com at your convenience. Your complete satisfaction is important to us and we hope for the opportunity to provide you with the service that you truly deserve.
  

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