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Masters Transportation Reviews

Masters Transportation

Masters Transportation

Chicago, IL
5.0 out of 5 rating, 14 Reviews
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Reviews

5.0 out of 5 rating
5.0 out of 5 rating
14 Reviews
99% recommend it
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  • Quality of service
    4.9 out of 5 rating
  • Average response time
    5 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    5 out of 5 rating
  • Flexibility
    4.9 out of 5 rating
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Awards

14
  • N
    Natalie Sent on 07/02/2017
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    I highly recommend Masters Transportation. Everyone there was amazing and very responsive to communication, and our shuttles were perfectly on time, despite road closures because of a parade. They are also very affordable, clean, and well air-conditioned. Our shuttle driver, Ken, was very friendly and helpful! Just an absolute dream to work with on a very stressful day.
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    Chelsea Sent on 08/14/2016
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    I was absolutely thrilled with our service from Masters Transportation! Jim & Loretta were extremely responsive and professional in ensuring that all of my questions were answered and our needs were met. We booked the 32 passenger bus for two 2-hour rounds so they could shuttle our guests before and after the wedding and it worked perfectly. The prices were very reasonable and there were no surprises (such as garage-to-garage prices!!). I would absolutely recommend Masters Transportation!
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    Amanda Sent on 10/30/2015
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    We used Masters for our bridal party transportation as well as for guest shuttles to and from the reception and hotel. Jim and Loretta are great to work with, and they made the process SO quick and easy. Their prices are very reasonable, and they include tip. The buses are very nice and are great for large parties. The drivers arrived on time and we had no issues with pickups or dropoffs. Highly recommend!
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  • A
    Angela Sent on 03/06/2015
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    After an extensive search for the best bus rental company to go with for our wedding (we specifically wanted just a plain rental bus and not a party bus), Masters Transportation was just the right thing. From the initial email to the end result, everything was very easy and straight-forward. All the quotes and holdings for rental was done very efficiently and from what I heard from our guests that used it (to go to the venue from the hotel and vice versa) they had a positive experience with the friendly, considerate, and professional driver and the bus was clean and in great shape.
  • User1870406 Sent on 10/18/2014
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    This place was great! We had a 22 passenger bus for 10 hours, mainly for shuttling guests. The lady emailed me back almost right away each time, I was able to change my reservation times easily, and the driver was so sweet. I will admit I got a little nervous at first when they don't require a deposit and only charge you after everything is complete (I kept having ridiculous nightmares that one of the vendors wasn't going to show up), but it all came out perfect and he arrived early and we were charged a price that was exactly what I was expecting!
  • User1548475 Sent on 03/02/2014
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    Masters provided transportation for out of town guests from the hotel to the site of the wedding.

    While we had a rocky start with the sales rep, the head of the company jumped in and made sure everything was covered.

    They gave wonderful service, and our driver was fantastic. The guests all kept mentioning how much they liked her.
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    Sarah Sent on 06/10/2013
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    Masters Transportation provided guest shuttles for our wedding, and Dave and his team were wonderful start to finish. We didn't worry about a thing the whole night - guests arrived like clockwork, as did the first return shuttle; and they even changed the pickup time for the final shuttle at the last minute, at our request. Highly recommend; all-around great experience. Thanks, guys!
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    Amy Sent on 07/26/2013
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    We just had the opportunity to use Masters Transportation and Metropolitan Limo for our wedding weekend. We had a great experience. Each reservation was on time and the drivers were friendly, patient, and courteous. The prices were very reasonable and the equipment was clean and modern. If you are looking for a transportation company to make your life easy, Masters is the one. Our wedding was downtown and required transporting the bridal party from the hotel to the Planetarium for rehearsal and back to the rehearsal dinner venue. The next day we used three coaches, one for the bridal party to take pictures and two to ferry guests from hotel to Planetarium and back after event. In addition, we had many out of town guests who required last minute transport from the airport, and Metropolitan Limo stepped up with very short notice. This company did everything it said it would. Jim Venn and Dave MacDonnell were a dream team to work with. Masters and Metropolitan are permanently stored in my contacts!
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    Jess Sent on 07/30/2012
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    I had an incredibly great experience using Masters transportation. We loved our driver, Daniel. I have never had a driver really go out of his way to make sure the wedding party had what they needed. He was so nice!

    Both the owner (Jim) and manager ("JB") were so responsive via email. I was a bit nervous about all of the logistics with the the timing of our transportation and any time I emailed them, I received an immediate response.

    This company is extremely affordable and flexible. Highly recommended!
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    Kathryn Sent on 01/17/2013
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    James or 'JB' with Masters Transportation saved the day for us! I had some issues with the vehicle I had originally booked breaking down a couple months before our wedding and finding Masters Transportation was pure luck! The vehicle was clean and exactly what I wanted. James provided waters for us and we brought plenty of other beverages that all fit in the ample space we had on our vehicle. He was on time and very friendly, the perfect driver for our big day, even remembering to give us back our Ipod after I had forgotten it (of course I had other things on my mind)! I would definitely recommend using Masters Transportation for any driving services that you need!
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    Lisa Sent on 09/28/2011
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    LOVE these guys. We had 15 people in our wedding party and we invited spouses/guests of our wedding party to join us on the bus for pictures - nearly 40 people! We needed a coach bus and tapped Masters Transportation for a 41 person coach and a 22 person coach (for our parents, grandparents, etc). The drivers are the nicest, most helpful guys. True gentlemen - they helped every lady on and off the bus. They had coolers of water for us (and to store our champagne and beer!)and kept the bus in immaculate condition. They arrived on-time, if not early! Awesome service - definitely recommend them!
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    Danielle Sent on 03/09/2010
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    Masters Transportation was awesome! We got a deluxe mini coach for our wedding day to take our bridal party around Chicago for pre-ceremony photos.

    We made our arrangements in advance with Jim, who responded to my email inquiry almost immediately with all the information I needed to make my booking decision. They were slightly more expensive than the other vendor we looked into, but we went with Masters because their coaches were new and all feature leather seats. It just looked nicer--not to mention cleaner. And it was absolutely worth it!

    The coach arrived exactly on time, and they had a cooler on board with bottled water, as promised. The cooler also came in pretty handy on the Champagne front.

    Our driver's name was Brendan, and he was terrific. Our photographer had discussed our locations in the city with him before the bridal party boarded the bus (which was totally clean and comfortable for our group of 14), and Brendan had figured out all our drop-off points in advance. We got to all of our locations on time--and even had a little extra to squeeze in the Kinzie Street Bridge and still make it to the church on time.

    While we were finishing family photos at the church, Brendan ran our bridal party and a few guests over the reception site, and came back to get us and our families when we were done.

    After the wedding, my husband and I wanted to get a couple more shots with the city lights behind us (it was now dark). Brendan suggested the perfect spot on Michigan Avenue for us to stop and get some amazing shots on a median (near the Wrigley Building). It was extra sweet, as all the cars passing by were honking and yelling "congratulations" out their windows as they drove by. And we have Brendan to thank for that!

    Bonus: Brendan has also been a Chicago tour guide, so our bridal party (almost all from New York and San Francisco) got the full story on a lot of cool Chicago landmarks.

    All in all, Masters was the perfect choice for our wedding day transportation.
  • Tanya
    Tanya Sent on 09/23/2012
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    Larry was amazing. We got rained on and our plans totally changed and he just went wherever we wanted. No complaints and very pleasant
  • User1285804 Sent on 08/13/2013
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    Overall, I was very pleased with Masters Transportation. They are lower in price compared to many Chicago vendors, but still provide quality/clean vehicles, showed up on time, and met all our needs.

    The only thing I thought was off was that our driver was asking for our photo locations before each stop when we had already provided this in our order, and he parked pretty far making the bridal party walk further (sort of a pain in a wedding gown and heels) but still great service overall, and no major issues.