Makeup Room Reviews
Reviews
4.8 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
4.8 out of 5 rating
18 Reviews
96% recommend it
Awards
-
![Alaina]()
Alaina S. Sent on 05/29/2024Amazing Work
Tanya is super great to work with. She does an incredible job and can tailor your makeup to be whatever style you prefer. A couple of my bridesmaids asked to add on her makeup services day-of after seeing how good she was. Tanya is also very friendly and flexible with timing. I would highly recommend her! -
![Rachel]()
Rachel G. Sent on 04/06/2024Wedding Makeup
Tanya is the best of the best! Listens to what you want and is so professional. She made me feel so beautiful on my wedding day. Wouldn’t have wanted anyone else to be there! -
![Michele]()
Michele M. Sent on 09/25/2023Tatiana was amazing!
Tatiana did an amazing job and was so very kind. -
![Lidia]()
Lidia K. Sent on 06/09/2023Very nice indeed
Tatyana is a wonderful makeup master. She did my wedding makeup and it turned out beautifully. She’s very friendly, listens to your ideas and gives helpful advices. -
![Laura]()
Laura S. Sent on 02/08/2024Good makeup artist. Disappointing doing business with her.
Tanya was very nice and communicated well prior to us meeting. She arrived on time and was ready to start right away. She was friendly and conversational. I enjoyed our trial session. I showed her what I was looking for when she arrived at my house, which was a very natural glam look. However, I shared I loved the eye makeup but I was not pleased with the foundation color, since I felt it was too dark for m skin tone, (she mentioned we would work on this for the wedding day). The hair was nice but I wasn't in love with it, so I said maybe we could do a trial with a different hairstyle ( I would pay), so I could make the best decision. I didn't love the lip color but this wasn't an issue because I can find any color I love and use it that day. I expressed wanting to move forward and she said she was available on the wedding day. I messaged her the following day in order to book the trial for the hair and I received no response. After two days of waiting, I reached out again and I received a response saying she didn't think she was a good fit for my vision. While this may be fair, I think there were other concerns here, since my concerns about foundation color and trying another hair style were reasonable. Most makeup artists are willing to take feedback and be flexible. I have never gone through the process before so I didn't know better. Now I think it would have been a good idea for her to ask for a picture of me and of the inspiration I wanted prior to us meeting. I could have been very dark skinned or very fair, and having the appropriate foundation would be good. Also, she could have told me that the look I wanted was not something she could achieve. Instead I paid for her to travel to my house, and paid for a trial that was supposed to go towards the wedding day and I'm out $320 and I have to start from scratch. I think some of this could have been prevented. I think she is nice, and skilled, but could work on preparation and being flexible. I think I was polite, nice and appreciative, but since it is my wedding day I was honest about some areas we could modify a little. Still I wanted to work with her and again, my concerns were reasonable. She subsequently posted a video on social media in Russian saying how she rejected a bride because she reminded her of a prior client. (Take this as you wish, it may or may not be about me but high coincidence). I'm a physician and if I didn't see patients who questioned what I said and didn't just do what I said, I would have no patients. People are people, and when you pay for a service you should have a say. She is likely flexible and professional 90% of the time. The makeup was decent and so was there hair, but doing business was a disappointment. This was my experience, and I think people would appreciate having all the informationMakeup Room's reply:
Dear Laura,
Thank you for sharing your feedback regarding our recent trial session. I appreciate your honesty and the opportunity to address your concerns.
I understand your disappointment with the outcome of our trial session, particularly regarding the foundation color and hairstyle. After careful consideration of your feedback and our interaction, I made the decision that it would be best for you to explore other options that better align with your preferences.
I want to assure you that your satisfaction is a top priority for me. I believe that finding the right makeup artist and hairstylist who can fully meet your needs is crucial for your special day.
I apologize for any inconvenience caused by the lack of communication following our trial session. It was not my intention to leave you feeling disregarded, and I recognize the importance of clear and prompt communication, especially during such an important event.
I also want to acknowledge that by not proceeding with another trial session with me, you will be able to save money and allocate your resources towards finding a team that perfectly suits your vision for your wedding day.
Thank you again for considering our services, and I wish you all the best in finding the perfect team to bring your wedding vision to life.
Sincerely,
Tanya.
Are you interested?
Send a message
Are you interested?
Send a message