Main Street Ballroom Reviews
Reviews
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
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Delaney Sent on 10/23/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Day Ever!
Main Street Ballroom was without a doubt the best wedding venue! From the minute my husband and I toured it, we immediately knew we had to get married there. It had the amazing industrial vibe we were looking for and the ability to bring our own catering helped bring down wedding costs so much! The included decor and the all day venue rental as well really helped make this venue standout. The venue is so pretty that you do not need a lot of decorations, it speaks for itself. Along with that, the staff is incredible! They were just as excited as we were on our big day and were there to help if we needed anything! HIGHLY recommend Main Street ballroom -
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Lindsey Sent on 05/06/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Slice of Vintage Heaven in Historic Ellicott City
It was an amazing experience having our wedding at the Main Street Ballroom. We went for a sort've modern take on vintage theme and the interior fit what we looked for perfectly. We also loved that our caterer brought in their truck utilizing the parking spaces in the front, which really made the outdoor patio feel more private and connected to the party inside.
Considering that all vendors are booked independently of the venue, it made DIYing our wedding easier. Scheduling walkthroughs and mapping out the venue floor plan with Rachel was a breeze and Gemma was quite responsive via email to answer any questions you had. Booking our date was especially easy given that we requested a weekday at their hourly rate. On the day of, Tyler was the acting venue manager and was also great and easy to work with. If we had to do it all over again, we would still choose MSB. Thank you for making our day the best day of our lives! -
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Katie Sent on 01/31/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue!
The minute my now-husband and I finished our Main Street Ballroom tour, we knew we had found our wedding venue. It is absolutely stunning, and required minimal decorations to bring our vision to life. The 16-hour rental window helped make our wedding day go so smoothly; we had plenty of time for both setup and breakdown. Other bonuses include the two suites for getting ready, as well as the tables, chairs, and many other pieces of furniture included in the rental price. We received many compliments on our venue, and for good reason. I would highly recommend it! -
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Justine Sent on 12/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best venue!
We were married on 10/22/2022 at Main Street Ballroom, and the venue is perfect! We toured 6 other venues in the Baltimore area and Main Street had everything we needed, from the free parking, a moongate for our florals, and two getting ready suites. It has all of the extra things you don’t realize you need/want until you see the other venues don’t have them. We loved the variety of styles inside (and outside!) for photo opportunities. The team was extremely professional and helped our day run so smoothly. I would recommend couples encourage their guests to ride-share or provide information for all the parking options in the city because the lot outside does fill up quickly with other visitors. This venue is perfect and we highly recommend it to all! -
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Olivia Sent on 11/13/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Most Beautiful Venue
The moment my now-husband and I stepped foot into Main St. Ballroom we knew this was our dream venue. Besides getting so much venue time (from 8am-12:00am), it is absolutely gorgeous. I knew we wouldn't need much decor because its so naturally beautiful. The staff at Main St. could not have been more professional or helpful. We spoke so highly of Main St. that a friend of ours booked his wedding there already. Thank you Main St. Ballroom for being the PERFECT venue and making our wedding such a dream! -
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Kellie Sent on 11/09/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue for our 1920's Speakeasy Wedding!
With having a 1920's theme, we knew instantly when we stepped into Main Street Ballroom that this was the place for our wedding! Historic building with stone walls and a speak easy feel! The entire process for renting the space was smooth and the staff were always quick to respond and constantly made us feel heard. The staff were always so friendly and were also such a great help to make sure that everything for the event was a success! I will now forever hold a special place in my heart for Main Street Ballroom. -
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Ray C. Sent on 10/17/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Intimate Venue!
Recently had our wedding at Main Street Ballroom and we could not say more positive things! The venue is very beautiful and intimate, the staff (Rachel, Gemma, others) were excellent and very helpful getting our day organized, and they provided many tables/chairs to accommodate for everything. The venue rental price is well within budget and they give a whole day time window for your event. Parking is a little difficult at times but being in Old Ellicott City that's expected and was not a problem for us. They provide a lot in terms of furniture and vendor recommendations and made our planning very easy and worth it. Main Street Ballroom was amazing and made our day very special! -
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Brittany Sent on 12/29/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love msb!
So glad we chose Main Street Ballroom for our wedding venue! Not sure what was the best part- the 16 hour rental or the fact that they allow you to bring your own caterer compared to other venues who have their preferred caterers. Everyone at MSB is very friendly, especially Morakot who I wish I could personally meet because I had a huge issue last minute and she was very kind, compassionate and understanding. She even called me to offer help rather than going back and forth via email.
The venue comfortably housed all 150 of our guests. Our guests loved the venue for its character and its location. We had our wedding on a Sunday and I was nervous about the parking lot situation- but it was not an issue with guests finding the other parking lots to park at.
Thank you MSB for allowing us to host our wedding at your wonderful venue!
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Rachel Sent on 12/27/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simply Outstanding
We had our December 2021 wedding at Main Street Ballroom and we cannot speak highly enough about Kate, Gemma, Rachel, and the entire Fetewell crew. Throughout 26 months of planning (thanks COVID), the MSB team was so supportive, and we could not have asked for a better partner in the process. We had to constantly remind ourselves during planning that this seems like a stressful, big deal to us, but to MSB it’s just Friday. They know what needs to be done and how to make it successful.
Our guests kept remarking how beautiful the space was, which was/is true! We did minimal decorations because we felt it wasn’t necessary! The 16 hour rental period was a godsend too; MSB was the only place (other than Fetewell’s other location, Haven Street Ballroom) that we looked at that had it built into the contract. MSB also had a TON of furniture that we could use (for free!) to decorate the venue. We didn’t have to rent any furniture because MSB had everything. It was amazing! -
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Naomi Sent on 11/09/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A wonderful wedding venue
Main Street Ballroom is an amazing place to host a wedding! We chose Main Street Ballroom for our wedding venue due to the flexibility of its catering requirements and gorgeous interiors, and we absolutely made the right call. The staff were flexible and communicative throughout the planning process. Because MSB is already so beautiful, we ended up saving a ton of money on décor. We also saved money by providing our own alcohol and caterer, rather than going through a venue approved caterer as many venues require. Everyone at our wedding remarked on the gorgeous setting and we loved getting ready in the bride’s and groom’s rooms! If you want to take first look photos, we recommend going to the Patapsco Female Institute, which is just around the corner. -
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Kaitlyn Sent on 11/03/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lovely Venue
This was the perfect venue for us. It was rustic and I fell in love with the fairy lights on our first visit. The flexibility for arrival and breakdown was a great perk. They were so helpful and responsive the entire time. -
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Lauren Sent on 10/23/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved msb!
Main Street Ballroom was the perfect venue for our 100-guest wedding. Rachel was amazing from the tour to the walk through and our managers the night of were so helpful and attentive. The venue itself is gorgeous, which allowed us to limit out decor budget. The use of their tables, chairs, and arbor was a huge money saver as well. If you're looking for an industrial, elegant venue then MSB is the best. The 16-hour window definitely reduced a lot of stress. Highly recommend using a transportation company to reduce any parking concerns. We loved MSB! -
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Lizrachelphoto Sent on 05/13/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
100% Photographer Approved!!!
I photographed a stunning wedding here recently and *WOW* I was impressed. The venue was absolutely jaw-dropping, especially with their huge industrial windows! Main St. Ballroom is definitely unique compared to other local venues, so if you're looking for that "edge" in your wedding, book here. Plus, the city surrounding the venue is very charming- fun for your guests! I've attached some interior photos I felt showed off the space well! I 100% will continue recommending this venue to everyone + hope I can photograph a wedding here again!!!
[Photos by Liz Rachel Photography]-
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+7 photos
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Christee Sent on 11/17/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Wedding Day!
We held our intimate ceremony at MSB this past weekend and in the midst of this pandemic, it was perfect! The booking process was seamless and Kate and her team are very responsive to emails.
The venue is clean and beautiful, located in historic Ellicott City. MSB also has beautiful arches and furniture that you will be able to use for your wedding. The inside of the venue has a lot of good photo opps - white barn doors, chandelier, stone walls! We were very lucky and the rain held off, so we were able to take photos on their patio and along Main St as well!
I am so happy we chose to have an intimate wedding at MSB -
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Jaheedah Sent on 09/27/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The silver lining to a COVID-19 wedding
Main Street Ballroom is the absolute best by far. As a COVID bride, I had no problems with my venue in terms of accommodations for the unforeseen circumstances that the pandemic caused. From the very beginning I was assured that MSB would do whatever they could within reason to accommodate us. All of our guests were traveling from different states to attend. My family traveled from NJ, which was initially a hotspot.There are no words to express the gratitude and appreciation I have for MSB, but I will try... We booked long before there was any inkling of an impending pandemic. It is a beautiful unique charm that can easily be transformed into your own dream wedding. Add the picturesque location with long rental window and stunning bridal suites, it has everything you need to make your dream wedding come true. However, the most important piece and best kept secret is the amazing staff and unparalleled service and support. Having planned our wedding a la carte, I thought we were booking a venue and the rest was up to us. But we ended up with so much more. They played a crucial role in making our wedding not only memorable but better than we could ever have imagined in the midst of a pandemic. From the very beginning, Kate reached out to all of the booked clients with options for rescheduling, which by the way were far more gracious than our contract allowed. They made it very clear that not only did they realize how devastating this entire process was for couples, but they were willing to do whatever possible to assist their clients. They were extremely flexible and generous. Rachel, the general manager, was an absolute god send. She went above and beyond multiple times to make sure our wedding day was everything and more. Kate was constantly adding things to make things easier for couples to have their cake and eat it too; like allowing you to keep your original date for a small elopement and reschedule your grand event for a later date. It was evident that MSB truly was created as a place to celebrate with the flexibility for you to make your wedding magical. Kate and the entire MSB staff are phenomenal and go above and beyond to ensure your wedding will be everything you dreamed of and more! They understand that your wedding day is one of the most memorable days in a lifetime and their passion for helping people achieve that truly shows. The day of our wedding, both of the event managers were extremely hands on and jumped in to make sure everything went smoothly. If you are on the fence about booking a venue due to the uncertainty this pandemic has caused and are considering MSB- DO IT! It’ll be one of the best decisions in the entire planning process you will make... A beautiful place with a compassionate, devoted, and skilled team! -
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Sydney Sent on 09/15/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gave Us The Perfect Day
I am SO GLAD that we went with Main Street Ballroom for our wedding!! They had a COVID package that allowed us to have up to 20 guests, use of their house furniture, an officiant, two bottles of champagne, and a small cake for a phenomenal price. Our officiant, Rachel, even met up with us a few weeks before the wedding so she could get to know us and craft our ceremony to reflect who we are. She was so open and awesome in her communications with us that, on the day of, we felt like we had a friend we had known for years marrying us, which really put me at ease. Another employee, Taylor, made sure that the whole wedding was captured on a live stream and got some great angles! Both Rachel and Taylor really bent over backward for us in terms of set-up and making sure everything went smoothly, and I can't thank them enough. You will not regret booking with them! -
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Cierra Sent on 09/13/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Extremely helpful throughout COVID-19
The entire staff is amazing and we’re extremely easy to work with. I cannot express my gratitude enough. Even with the setbacks with COVID-19 and the state lockdown days before our original date, Kate and her team were willing to let us reschedule for a later date and kept all the information on hand from the original date. If you’re looking for a place to celebrate, this is the place. A day of venue manager was onsite at all times and tables,chairs, and other items were available with our contract which was a huge cost saver. The space is breathtaking!-
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+2 photos
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Jennifer Sent on 08/11/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved my experience!
Due to COVID I had to change up my plans and make everything for just immediate family. The Main Street Ballroom was the perfect place to have my ceremony! The beautiful barn doors and the chandelier that gave the venue such personality. Rachel and her team were super sweet and helpful during the entire event. They made my experience very fun and easy! What more could a bride as for -
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Mary Sent on 08/02/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful, unique venue and super flexible team!
MSB was the only venue we looked at because as soon as we walked inside, we fell in love. It has so much character and beauty and the unique pieces they have available for you to use were absolutely stunning. We used the space for the entire day since my bridesmaids and I got ready there in the morning. It was so relaxing to be able to see the space come together throughout the day and the venue offered the perfect space to do hair & makeup. Kate and the whole team were so easy to work with even as things were changing on a daily basis due to COVID which we could not have appreciated more. It is easy to have a beautiful wedding when it takes place at Main Street, we could not recommend it enough! -
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Luke Sent on 06/07/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue for Surprise Proposal!
Kate was kind enough to let my fiancé and I use her amazing venue for a surprise proposal. She allowed us to use the entire space for a private dinner for two. She also helped find the best florist and photographer and helped coordinate the entire evening. Because of Kate, everything ran smoothly. She is so friendly and great to work with! The venue was gorgeous and was the perfect location for our engagement. We would absolutely recommend this venue for anyone!!!! Kate is the best! -
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Amanda Sent on 04/02/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Historic Charm & Great Staff
Main St Ballroom was the perfect location for our wedding! The historic charm and style of the venue is the main reason we chose it. The stone walls and polished concrete floors paired with the string lights and chandeliers make a beautiful starting palette for any design vision. The bridal suite and grooms room were perfect spaces for us to get ready in, and we could stay separate the way the venue is laid out. It was AWESOME to have the venue from 8AM to midnight. You are able to bring in any vendors you want which provides freedom and flexibility. The space can handle a lot of people, but make sure to think about your floor plan and dinner preference (buffet or formal). We fit 190 in the bar room for cocktail hour with the barn doors closed, but it was very tight. We had a formal seated dinner with that number in the main ballroom, with plenty of room for a dance floor. Communication with the venue managers is quick and consistent throughout your planning process and day of managers are very helpful and available to you the day of your event. A little more expensive compared to some others, but the full day window, flexibility of vendors, unique charm of the venue, and positive helpful staff make it 100 % worth it! Highly recommend this venue -
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Jenny Sent on 02/29/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Venue that has it all!
Mainstreet Ballroom was perfect! It had everything we needed and more with all the extras they offered! We could not have picked a better place to get married. -
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Tara Sent on 12/08/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue!
Main Street Ballroom was perfect for our wedding in September! It's open design and textured walls make it feel cozy, and gives you the freedom to add as much or as little as you want to personalize it for your big day. The staff is all very helpful in answering questions thoroughly and timely. The full day rental is a huge stress reliever, and the extras they provide fit the space perfectly. Highly recommend for a venue choice! -
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Hannah Sent on 12/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
11/10! Can we do it all again!?
We had a wonderful experience with MSB. The venue speaks for itself and we were able to add personal touches in every way. We had at least 185 people fit, drink, eat, dance comfortable. The staff was extremely helpful in decor recommendations and the venue provides beautiful furniture pieces to add to the venue. We loved our experience, and guests continue to compliment the beauty of the venue. -
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Jean Sent on 12/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Venue!
My husband and I loved having our wedding at MSB in October! We fell in love with the flexibility and beauty of the space - and the day of our wedding it was even more stunning (although I may be a little biased!) The twinkle lights and industrial pieces glowed during our reception and we received so many compliments on the entire space. All we had to bring in was added decorations because of the chairs and other furniture being included. This made our day so much easier since we had one less vendor to work with. I would recommend this venue to everyone and anyone! So beautiful and the staff are a dream to work with. Can we do it again?! -
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Rebecca Sent on 11/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
THE Perfect Wedding Venue
I can’t speak highly enough regarding Main Street Ballroom and their staff. The venue has a 16 hour window (8 AM - 12 AM) and they truly go above and beyond to help make your vision come to life. They also provide a huge amount of freedom, creatively and also with hiring other vendors. And I haven’t even talked about how truly beautiful the space is - it has such a cool, romantic, funky and industrial vibe. It matched my husband and I perfectly. Please consider hiring MSB because I know it will provide a perfect canvas for planning your perfect wedding. -
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Skyla Sent on 11/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful blank canvas with endless possibilities!
When I first visited the space I loved it so much I didn't want to leave. This venue is a beautiful blank canvas that can suit any style. It's an added plus that the venue has cafe lights, chandeliers and lots of furniture free to use! And two pretty awesome prep suites. You really get your money's worth with this space. The whole MSB staff was super friendly and helpful through my planning process. The owner, Kate is awesome and our event manager, Jess, made sure our vendors had everything they needed on our wedding day. Thank you Main Street Ballroom for being a beautiful backdrop for our special day! -
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John Sent on 11/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Such an amazing experience! Main Street Ballroom turned out better than we could have possibly imagined. One of the concerns with having a wedding is
Main Street Ballroom turned out better than we could have possibly imagined. One of the concerns with having a wedding is your day going by in an instant. We did not want our special day to seem short lived. MSB's all-day availability really slowed our day down and allowed us to enjoy everything going on around us, nothing felt rushed! 8:30AM-11PM is a truly underrated feature. Bride and Groom Suites allowed both parties to spend time at the venue comfortably without running into each other. Outdoor patio worked great for our Cocktail hour we planned on having inside, and the staff was flexible enough to let us hang a floral piece that really helped set the ambiance we desired! Look at the pictures!!!-
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+6 photos
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Jessica Sent on 09/16/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous venue, perfect for having ceremony and reception in one location.
I booked this venue because I LOVE their look. However, I was also thrilled with the other things they offer. Rental window from 8am - midnight (and we used ALL of those hours) plus the freedom to use any vendors you want. I looked at places that force you to use one of their contracted caterers and didn't like that. MSB also has a lot of stuff that you can use for free: Easels, picture frames, tables, sweetheart table chairs, etc. They also provide chairs for 120 and 12 60 inch round tables (which I don't really think should seat 120... those tables really only fit 8 comfortably). When we needed to change from an 8:45 start to an 8am start 2 days before, they responded within an hour that it was ok.
Two possible drawbacks to this venue (in my opinion): Parking. This isn't really their fault, but parking was full by 2 or 3 pm, and we had to start about 15 mins late while we waited for people to arrive. I don't know if valet is an option for them, but it would really help. Also, there are crickets in the walls! When no one is in there it is LOUD because the crickets talk to each other and echo. However, either they went to sleep by the time my ceremony started or we just couldn't hear them... but they did not ruin the ceremony or the wedding. Just made me super nervous while getting ready while loud cricket sounds went off constantly :). Regardless, I would not change the venue if I had to do it again. It was the perfect place for us. -
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Philip Sent on 07/05/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue for a wedding!
My wife and I booked this venue for our wedding and it turned out just wonderful and beyond exceed our expectations!
Kate and the other staffs were champions. They communicated with our wedding planner to ensure everything was all set, prepared for and double checked on everything it needed to be done before our special day. On our wedding day, I cannot say enough about this beautiful flow throughout the day. The coordination between the MSB staff wedding planner It's in the heart of Ellicott City which that makes it even more a blessing. Highly recommended if you want to use your wedding, visit the venue first and you will love it! Thanks to all of the MSB to make our wedding a beautiful experience! -
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Mark Sent on 06/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So lovely!!!
We loved having our wedding at MSB. The space is rustic/industrial but simultaneously a blank canvas so you can design your own event. You get the space as early as 8 am so for a DYI-er like myself, it allowed me to decorate the space myself the day of. They also have several cool furniture pieces you can use for the day of. We did our wedding on a weekday and loved it! Staff was always responsive throughout the planning process. -
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Taylor Sent on 05/20/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A perfect place to get married in Old Ellicott City!
This venue is a perfect choice for any couple who loves historic Ellicott City as much as we do. It's located right in the heart of the small town and is full of history. The venue itself has beautiful polished concrete floors with so much room for all of the activities you could ever imagine. We had ample dancing room as well as a ton of space to spread out our 10 long farm tables and not feel cramped. The "annex" space was perfect for our ceremony of 75 and felt full yet open at the same time. We love the brick wall backdrops with the over-sized images of downtown EC that fill the space. The bride and groom suite spaces were perfect for getting ready. We couldn't have been more happy with everything at the Main Street Ballroom!-
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+2 photos
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Lindsay Sent on 05/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flexible and beautiful space!
I love this space! Ellicott city has so much character and the venue does too! I love that it is owned by a woman who is breaking the rules of the wedding industry, you have freedom to use the space from 8am-12am, you can use any caterer you want and you can bring in your own alcohol. All of that saves you a lot of money in the end! They also have perks if you use one of their recommended vendors, we used a recommended caterer and wedding planner. We had a fabulous wedding there! Highly recommend it!! -
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Benjamin Sent on 03/27/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful facility and helpful staff
We did our ceremony and reception at Main Street Ballroom, so there were many small details. The team had an answer for everything and allowed us to enjoy our day. Having the facility for the whole day was so helpful.
It's an extremely beautiful interior and exterior. 10/10 highly recommend to anyone in the market for a wedding venue! -
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Amira Sent on 02/22/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing value for money!
We will be having our reception at the main street ballroom & so far the process has been a breeze! Kate is very responsive & the venue is excellent value for money! The venue is VERY flexible & you will find that having your wedding/reception here will allow you to create just what you’ve envisioned! -
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T Diamond Sent on 02/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Venue with CHARACTER Galore!
We held a luncheon but this is a fabulous venue for a small wedding. It was super easy to work with the floor plan, access and parking. The place has so much character that we received many compliments throughout our business luncheon. They also recommended some great caterers. Strong communications from all personnel. -
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Laisa Sent on 11/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience
MSB was everything my husband & I were looking for and more! The venue is literally perfect. Having the venue from 8am to midnight eliminated so many potential issues and made the whole process so stress-free. The MSB team are a pleasure to work with and made sure our wedding day was everything we were looking for and more! We would highly recommend this venue to any couple looking for the full-package.
-Mr. & Mrs. King 11.10.18 -
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Kelly Sent on 11/15/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing wedding venue
The venue space was perfect for our wedding. We loved the aesthetic, and the location in Old Ellicott City was a big hit with our guests. The venue is extremely flexible in terms of how long you can use the space during the day, which made getting ready and coordinating vendors a breeze. Definitely recommend Main Street Ballroom! -
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Jp Sent on 05/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue with a wonderful concept. Owner and staff are super helpful and professional. They take the time to ensure that your event goes off without a hitch. This is what Ellicott City needs. Not more bric-a-brac shops, but true destination venues...e.g. restaurants and this venue. Additionally, Ellicott City provides a nice location for pre-wedding parties...get togethers, and post wedding gatherings at various gastro pubs. Love it. -
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Thomas Sent on 05/21/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is amazing!!!!! A must for would be Brides! -
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Mark Sent on 05/21/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is an absolutely amazing place. If you are looking for a venue for a wedding (or even a business event), you have to check this place out. The owner is great to work with and you will not be disappointed. -
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Constance Sent on 10/14/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were the first or one of the first to book out date in 2016 before the grande opening in 4/2017! We saw the vision and believed in Kate immediately! She has done an amazing job with adding the portable patio, side entrance stairway, barn doors, bridal suite, chandelier and so much more! We are proud of her success! Our event was simply amazing! Our planner set up Pipe & Drape so there would be a reception reveal and it wowed everyone! We had everything on site- ceremony at barn doors, cocktails on the patio, reception behind the draping. Our colors of wine, champagne and gold popped against the earth tones of Main Street Ballroom!-
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+5 photos
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Sophia Sent on 09/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely stunning venue! You get to create your own little piece of heaven. Laura and Kate were absolutely amazing every step of the way.
Btw - they do now have tables & chairs for up to 100 guests. -
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Alesha Sent on 08/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved working with this venue!!! Kate and Laura are truly for the bride and groom and do everything they can to make it the easiest part of planning (if there is an easy part in planning). They have prompt responses, sweet attitudes, and not to mention Historic Ellicott City is gorgeous and there are plenty of photo-worthy spots around the venue. If I could have every special event in my life celebrated here I would! Wonderful service, very professional, totally worth every penny. I HIGHLY recommend. -
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Anna Sent on 06/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great space! Kate was great to work with - very accommodating! Parking is a little tight in the area but there is a large lot a couple of blocks away that worked fine. -
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Jarnell Sent on 04/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
As the 1st bride, of the 1st wedding, of the VERY FIRST event at Main Street Ballroom (MSB), I am compelled to share my experience with this very special place with all those who are out there making a decision on where to marry the love of your life. If you are like me you are feeling a bit overwhelmed and an extreme amount of pressure on how to pull this big day together. Venue was the first thing I looked for when planning and MSB was such a blessing to stumble upon! Their policies are like no other because they have a FOUNDATION OF FLEXIBILITY. I found other venues just told me what we can't do while the staff of MSB was always telling me what we could do and how they could help and accommodate. Other venues we looked at had restrictions on start times and vendors which I feel benefitted the venue and not US. We had a lot of DIY decor for our wedding so the ability to get into the venue at 8am the day of the event was so important. MSB has natural charm and unique features and you can truly create any atmosphere you imagine- rustic, elegant, modern,etc. We went for an industrial chic look and my guests praised the feel of the venue, it felt so special and exclusive. MSB has an adorable bridal suite full of all the accommodations you don't realize you need until: your phone battery is low (charging station), you can't put your dress on without sitting down (plush couch), you need some privacy to change (curtain section in corner) and your best girlfriends need to look their best too (several mirrored changing stations). Kate, the Owner, and Laura, the Director, were fantastic to work with! They were responsive to every request and question and were invested in making our day special. When I mentioned concern with my guests finding the venue they illustrated a map and posted it on their website and had 3 new directional signs made! I found them to be extremely resourceful and full of good ideas on how to utilize the space to match our vision. -
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Sharnai Sent on 12/01/20254.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved this place
We originally went with Haven Street Ballroom, unfortunately they closed down three months before our wedding. But The Fêtewell Team, Laura, were so accommodating with getting us into Main Street.
After my doubts about the space, it came together perfectly. Our Brunch wedding fell into place without too many hiccups. At the end there was a little discrepancy that my family handled, other than that I would recommend this place to anyone who wants an intimate space for a wedding.-
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+3 photos
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Jessica Sent on 06/03/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Wonderful Wedding Experience!
We had the most amazing time at our wedding at Main Street Ballroom over Memorial Day weekend. We live in Ellicott City and had friends and family traveling in from all over the country and were happy to have a venue that highlighted where we live. We had the ceremony and reception at Main Street Ballroom and many people commented on how much they loved the unique venue. We loved having the flexibility to choose whatever vendors we liked and the ability to bring in our own alcohol, which saved us quite a bit of money. We also loved having the venue for the entire day (starting at 8:00), which helped streamline the getting ready process for my large bridal party and created a fun opportunity for everyone to pitch in and help out with centerpieces and decorations throughout the day. The venue also had a number of tables and decorations that were available to use which was convenient and helped avoid buying some items that we would have only used once. We were very happy with our choice! -
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Sarah Sent on 03/09/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Lovely Venue
Main Street Ballroom was a perfect venue. It was a reasonable price with several perks from chairs and tables to speakers. The bonus annex area is gorgeous and a perfect size for a ceremony. The building itself is great for picture taking. The window of time to be onsite is great and the staff are friendly and kind. It was a pleasure having my ceremony and wedding here. -
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Alyssa Sent on 12/25/20184.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Wedding Experience!
I don't even know where to start... We of course had no idea what we were doing getting into wedding planning, but we started with looking into a venue. Once we decided to go with MSB, they made the process as easy as possible. It is no joke when they claim to take out some of the restrictions and general hassles when it comes to having a wedding. Getting into the venue at 8am and having the space until midnight (however we didn't need it that long) was wonderful. We did soo much ourselves and the thought of other venues having only 2 hours prior to the ceremony to set up just boggles my mind. The managers and coordinators were extremely helpful whenever we had questions about our day. We were also able to have the rehearsal at the venue the night before, which was incredibly helpful for planning! The space was gorgeous--urban, rustic, and industrial, so pretty with the stone walls and the bistro lights (which were there to use free of charge mind you!). We were able to make the space our own with hardly any restrictions. We had a lot of handmade/DIY things to hang and set up and when I was trying to figure out how to set them up, the manager for the day completely took care of it; his words, "don't worry we will find a way to do it and it will be done how you want it." HOLY music to my ears! It was also nice to have the bridal suite to use for getting ready with my bridesmaids! It's a beautiful space back there as well. The only issue we had, was we felt like communication could have been a little better as far as updates to the venue. However, we still had a fantastic experience and I could not recommend MSB enough to future couples. The venue is still new and MSB has done a lot of updating along the way to make the venue better and better, but we hadn't known there was an expansion on the venue until the planning was too far to budget for it--I believe we just weren't on the email chain. And there was a beautiful bar and a few other pieces of furniture that we did not know we were able to use. It worked out great because the bar was much prettier than the one we rented! However, if we even knew just one day for the wedding, we could have cancelled our rental and kept the money. Another thing to keep in mind is that the venue is somewhat bare and they don't provide trash service, so you need to pick a caterer that can help with that! Really, really loved this venue and I'm so happy my husband found it for us! BEST. DAY. EVER.-
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+2 photos
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Ashley Sent on 06/05/20194.6 out of 5 rating4.6-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flexible policies will save you a ton of money in the end!
We booked with MSB pretty soon after they opened and loved the fact that we were able to use any caterer we wanted and could supply our own alcohol. The flexible policies ultimately saved us a ton of money. Not to mention the venue is beautiful! We saved on decorations because the venue itself doesn't really need much. I'd definitely recommend booking there.-
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+3 photos
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Julie Sent on 01/11/20194.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful, Flexible Venue
We loved how our wedding day turned out at Main Street Ballroom. The additional space that was added in 2018 was SO necessary and we were glad that the space expanded just in time for our day :) The venue provides enough tables and chairs for 120 guests, so we opted to use the round tables with additional rented farmhouse tables. Having the flexibility to bring in any vendors we liked was great and we loved the ability to use contained candles. The location is great as well providing a lot of options for photos, rehearsal dinners, or after parties. Our day was perfect and we wouldn't have changed a thing. -
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Julianne Sent on 10/02/20174.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Main Street Ballroom is a gorgeous site in a truly beautiful historic town - a great backdrop in photos! We did our ceremony and reception here, and the owners were super flexible in how we set up and used the space, which was very accommodating. We chose all our own vendors and were able to bring in our own alcohol which saved us a lot! The only real con was there were other people roaming around checking out the venue during our rehearsal - where we were under the impression we had the space reserved. It was very distracting and they were in the way of our processional practice even after we requested to have the space to ourselves. -
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Sarah Sent on 11/09/20213.6 out of 5 rating3.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 2 out of 5 rating2.0
A beautiful venue
Main Street Ballroom is such a beautiful venue in the heart of Old Ellicott City. We liked that they give the opportunity to use any of their vintage style furniture and allow you to have more of a DIY wedding. Ellicott City is gorgeous and they did a great job of capturing that beauty in their venue. -
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Olivia Sent on 08/18/20173.3 out of 5 rating3.3
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Quality of service 2.5 out of 5 rating2.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3 out of 5 rating3.0
My husband and I were one of the first couples to get married at Main Street Ballroom. We originally picked MSB for our July wedding because of its unique industrial aesthetic, ability to accommodate a 200 person wedding, open vendor contracting, central location in the heart of Ellicott City, and promise to have both a beautiful outdoor space and indoor space to accommodate for hot summer weather.
PROS: Everyone loved the inside look of MSB. The renovated industrial space is gorgeous. The white barn doors were the perfect backdrop for our ceremony.
Many of our guests came from out of town, so it was important to us that our venue was easily accessible. It was great having a venue that was less than half an hour from BWI. We loved that we were able to bring in our own licensed caterer without restrictions. The bridal suite, additionally, was perfect for our large bridal party to get ready in, with its many mirrors, outlets, and seating options. The owners allowed us to rehearse and partially set up the day before our wedding, which saved us a lot of stress the day of. Furthermore, on our actual wedding day, we had so much time to get ready. We were able to get into the venue to get ready at 8am, and stayed to clean up until nearly midnight.
CONS: Unfortunately, my husband and I both found management defensive, non-communicative, and incredibly difficult to work with. While they promote their business as being flexible and without the gimmicks and hassles of other wedding venues, they failed to communicate any major (the decision to not have a real patio) or minor (taking down pictures, removing fluorescent lights) changes to us, were rude and defensive when we asked about such changes, and refused to accommodate or compensate us for the distress and hassle it caused. Frankly, working with the MSB management was by far the most stressful part of our wedding planning.
CONCLUSION: Ultimately, MSB is a gorgeous venue but provides subpar customer service. -
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Allison Sent on 01/25/20192.2 out of 5 rating2.2-
Quality of service 2 out of 5 rating2.0
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Average response time 3 out of 5 rating3.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
Gorgeous Space - Difficult to Work With
The space is gorgeous, but management is difficult to work with and often left me frustrated. They pride themselves on flexibility, but I found this was only the case when it came to hiring my vendors. With the venue itself, there was very limited flexibility & policies that changed on a whim without notice to contracted clients. I dealt with multiple scheduling headaches, often hearing a different answer from each staff member. The venue itself is beautiful & we loved being able to get ready right on site, but I expected a higher level of professionalism/customer service from a venue that considers itself premium (& charges premium prices). -
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Rachael Sent on 11/26/20241.6 out of 5 rating1.6-
Quality of service 1 out of 5 rating1.0
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Average response time 4 out of 5 rating4.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Not great to work with
First off I’ll start by stating that our wedding was absolutely magical in the space of Main Street Ballroom. I was able to live out my dream wedding within those four walls. BUT the experience of dealing with Main Street was less than ideal.
Starting with them asking us to come in and meet with them for an initial meeting which was over an hour drive for us to get to only to ask us what we were doing there for the meeting. Well—- because you told us we had to come in for the walk through.
Next, for the next scheduled visit to the venue again to drive an hour there to have the lady who was meeting us as if we could push it back a half hour. After we told her we had already arrived she came in and told us she was being a couch potato and wanted to continue to scroll…
Next up would be when I was looking to schedule an appointment and had to download their pricing guide. Just beware that their prices are “market price” and they will book couples later in the year for less money to fill up their rental dates. Initially we had asked if we could do a non peak Friday price and they stated no because it would be unfair to their other brides and after this, I think this was unfair to other brides of the 2024 year. If you want to do that, don’t advertise the lesser price for current brides to see.
They also have no flexibility. We were on a VERY tight schedule and I had asked if our makeup girls could come in 15 minutes early while they were turning on the lights and getting our tables set up. They said no and they only rent out by the hour which was $750 but on their hourly rate it is $600. I did not need an hour, I needed 15 minutes. But turns out that they could not do that because our rental time started at 8am and they got there at 8:03 and had no tables or chairs set up for us so the rental technically was not even ready when we got there.
Also, if you do choose to get married there make sure you have a day of that is there all day. They do not sign in any of your rentals unless it comes from their catalog. Also, make sure you ask if anything has been added to rentals because they will not notify you if new stuff becomes available.
Make sure you also ask about all of the rules. There are some rules that are not outlined within the contract that aren’t necessarily a deal breaker but since we did not know about them until the final walk through, we needed to figure out how to pivot last minute.
Also, they do not assist with anything other if something were to spill, or a toilet get clogged. Yet we had a spill and they were no where to be found. Out catering team was there to clean it up. They did say it was their duty to even move the coat rack out from being visible when brides were walking down the aisle yet they failed on that as well as I’m seeing this coat rack in my photos as they come trickling in small detail that most may overlook but was a key point mentioned for me.
Overall my wedding was a dream and it was perfect but if I could have gotten my money back after dealing with them and moved venues, I would have. -
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Beaute Sent on 06/12/20191.4 out of 5 rating1.4
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
Beautiful Venue, Room for growth.
Main Street Ballroom is a beautiful venue if you are looking for an industrial rustic chic look. The Bridal Suite and Groom suite are also a very lovely touch, there are salon style stations where hair and make up can be done on site ,and make for a beautiful backdrop for pre-ceremony photos. There is also a charging station with enough cords for every ones devices and a small fridge to keep refreshments or store milk for any breastfeeding mama’s in the bridal party
On the operations end there needs to be a lot of work. Mainly communication. My clients were definitely left feeling like the communication ceased once their checks cleared. Which is a bit unfortunate. MSB management takes the “millennial” approach for communication. Text only ( and that’s if you get a response), while I understand they want to maintain a healthy work life balance and want to leave a paper trail for communication. Some communication does need to be backed up with either in person meetings or calls. At least a pre- event call to review the clients expectations. Especially if the event is a wedding and you are working with a Day of Coordinator who has made every effort to reach out. There is just a lot of details involved and if emails and texts aren’t responded to it can lead to major issues down the line. Especially since the client is not the professional, some are not just aware of what needs to be discussed when planning an event. This was a major red flag and unfortunately I was hired after the venue was booked and paid for or at this point I would’ve suggested another venue.
There we’re a few details regarding licensing and insurance that mgmt, overlooked and did not mention to the client till a few weeks out, they did apologize for the oversight, and luckily this did not result in having to find a new caterer, as I have seen happen before. However I do believe if there was actual phone communication this could have been caught much sooner.
MSB also boasts to have very minimalist and friendly/flexible policies, however I believe if they did some benchmarking with venues in the Baltimore/ Washington D.C. area they will find that they are not offering anything unique, other than the unique space, and lack of communication. As majority of the reputable venues in the area, have the same offerings or better regarding F&B/Catering and etc. as MSB.
One thing that was not mentioned in the contract, there is some sort of noise ordinance. Businesses adjacent to MSB apparently have a sensitivity to noise. I find this rather ironic since they are an event center/banquet center, loud music is typically expected, especially on the weekends. Something that should have been reconsidered , or construct the space to reduce noise to neighboring establishments, or whatever has to be done so that MSB clients or guest are unaffected. With that being said this is not an ideal venue if you have a live band as they tend to be “loud”
The noise issue is where it all went down, the onsite contact( a very sweet enthusiastic young lady, ) was on my heels the moment the MC started speaking, she was in a panic, that the MC was too loud, I barely got to tell the DJ/Band to turn down her volume and she was on me again, 45 sec later, this went on throughout the night regarding several other things, which in turned did not allow me to perform my duties for the client during the event. All though the contact ended the night by telling me “ You handled everything so well, we work well together” and a smile, I do wish I was given the chance/room to put out the” fires” as they arose.
This was a very culture heavy event which can be exciting and overwhelming if you are not familiar with what it entails. Again the onsite was very lovely and very excited to be a part of the event however I believe due to some unfamiliarity with some elements, somethings may come off as being done “wrong/backwards”
The contract also states capacity is 200 however my client was given the green light to set for 270. ( something else that a brief call could clarify. )
There were unexpected guests/crashers and other issues beyond both parties control, with calls beforehand discussing this could have allowed for action plans to be put in place.
MSB has great potential however a revisit to some of their practices is a must, mainly communication, perhaps an office assistant to answer the phone a few hours a week( someone who actually does not mind being in the office to do this)
To be such a new venue, I truly think your communication with clients and vendors is vital, until you’ve truly ironed out all the kinks.
To sum it all up:
MSB is great for an engagement shoot or pre-ceremony shots.
Luncheons, or meetings and repeat bookings ( require less communication since they tend to be a bit more cookie cutter and will be ideal for your teams management style )
If there are several cultural elements this would not be ideal venue for your event since the team is still a bit inexperienced with venue management/multicultural events
Planners/ Day of: however many assistants you plan to schedule, schedule one more you may have the onsite contact on you every few minutes.
I think knowing these little tidbits about MSB beforehand would have made the event a bit more enjoyable for my clients. Hopefully this review will help any other couples or potential leads that do book with MSB in the future and also help MSB improve in a few areas.
This was quite lengthy and I really wish I could have the opportunity to speak with someone on the phone to give feedback, however 2 months later my calls are still not being answered.
Again this is a gorgeous venue and the onsite contact that my client was assigned was lovely. I look forward to seeing improvement on communication. :)
**Please pardon the typos** -
Quality of service
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