Mae Small Photography Reviews
Reviews
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3.7 out of 5 rating
3.7 out of 5 rating
6 Reviews
73% recommend it
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Amanda Sent on 09/12/2018I simply cannot say enough good things about Mae. She is an absolute dream to work with. I learned of her when a friend from high school got married and I saw her photos online, though years from being married (or even engaged), I started following her on social media. Fast forward to just a couple weeks after the proposal and I contacted and booked her for our big day. When we first met her for engagement photos, she wowed me with not only how fun she was to work with, but how incredibly beautiful they were and how well she captured the most mundane moments.
She was hands down my favorite vendor to work with. When everything else got chaotic, she was always on my side and brining a smile to my face as well my entire wedding party. Everyone around said how fun her and her husband, Tim were. I was worried we may not have captured enough photos on the day of, but when I received our link full of breathtaking images, I couldn’t have been happier with the array of different locations throughout the day, the special moments, the tears, the laughs, and everything in between. Her photos have a timeless romance to them that I can’t stop swooning over.
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User2314664 Sent on 09/14/2015I booked Mae Small Photography for my engagement session and wedding. Our engagement session was SO fun! Meghan is adorable and so so so sweet. She was easy to talk to and she just understood what we wanted!
Meghan didn't disappoint for our wedding day! She was so easy to work with, kept me calm when I was tense. She had the perfect vision for what I wanted in my photos and my video. I was blown away by how amazing the video was and how quickly she put it together! Her style is PERFECT! And I love the sneak peeks she shares on facebook! I understand needing to wait to get our photos back so getting a glimpse of a few shortly after our wedding was just what I needed!! :) -
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Sia C. Sent on 06/19/2022Doesn’t Follow Contract
When I hired Mae Small Photography, I paid the $1000 required deposit and an extra $425 via PayPal for her travel costs, though travel wasn’t specified in her contract. Unfortunately, I decided to call off the wedding. When I canceled, I asked for my $425 back that I had sent via PayPal to buy her plane ticket. Per her contract, any extra fees paid (aside from the deposit) can be returned to the client. When I had approached her about this, she informed me that she didn’t have the fees. Which is totally okay! I get it! But I told her we could work something out or do payment plans. She failed to acknowledge this or talk about resolutions to sort this out. So I waited a few days to ask when I could expect the refund or at least some timeframe. All other vendors I had hired had sent me back their extra fees so she was the last to do so. In her response to me, she hurled personal insults and stated that I was harassing her. The conversation was far from professional, but I stayed calm. At the end of the day, she’s not traveling for my wedding; therefore that travel fee should be returned. A photographer not following their own contact is problematic to me.
After almost a week of trying to sort this out, she finally told me that she would PayPal my money back so I waited until the next day-no payment. I sent her a text and found out that my messages were no longer going through (they went to green) so I sent messaged her via her social media because I saw she was active. She texted me the next day to tell me that she was working a wedding. I responded and asked her if we could talk about my refund-assuming she would have the fees since she has income coming in. No response. I decided to escalate things so I filed a PayPal claim to get my money back since she was not going to willingly refund me.
This review is in no way to bash. But as a business owner, you must take responsibility. You cannot keep extra money when your contract doesn’t state that-this is stealing.
Whether or not I get my money back, I just want to let others know to not overpay any vendor because in the event your wedding is cancelled, you may never see those funds again. I’m not saying don’t hire her-just don’t overpay ANY vendor too early in advance. She does beautiful work and she truly is talented. But the way she handles issues is a little worrisome. If she isn’t willing to follow her own rules, perhaps she should update her contract.
I hope she displays more professional behavior in the future with her next clients. There is always a chance to do better. -
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Caroline K. Sent on 05/18/2020Things to consider.
Meghan Small is not a photographer I would hire again due to her lack of communication and professionalism.
Meghan Small was hired to do the photography and videography for our wedding July 6, 2019. We were provided with our wedding photos and waited for our wedding video. She did not respond to a number of emails and text messages over a span of several months. She then unprofessionally notified me of lost video footage of our entire wedding day via email. Meghan indicated a refund payment by the first week of March 2020, which she did not follow through with. Meghan reports she has the audio from my wedding day. I have requested the audio she has, however Meghan has not complied with this request. I would not trust Meghan again with my wedding day, or photography needs.
Throughout times of unresponsiveness to emails and text messages, Meghan was noted to have consistently shared and posted on social media. It seems difficult to understand how business emails do not take priority over social media.
Meghan’s contract states “The Photographer agrees to deliver the above images and products no later than 30 – 60 days after the wedding date” and “In the very unlikely event that images are lost due to technical failures of memory cards, hard drives, computer, ect. couple will receive refund of entire balance.” Neither of which Meghan has abided by.
Meghan does not like when family members take photos at weddings (which, at the time I could totally respect!). However, if the raw image photos you were promised, and your entire wedding day video footage are lost, you will be very happy your family took those photos and videos to help capture memories of your day and the true color palate you chose.
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