M&M Limousine and Bus Service Reviews
Reviews
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![Celine]()
Celine Sent on 01/27/2024Great experience with M&M!
We are very pleased with the service we received from M&M Limo Service for our wedding on July 29, 2023. They were timely, reliable, and courteous. They picked us up and dropped us off at our venues without any hassle or delay. The bus was comfortable, spacious, and clean. It had everything we could’ve asked for. The driver was friendly, professional, and attentive to our needs. M&M Limo Service made our transportation stress-free and enjoyable. We highly recommend them to anyone who wants to have a smooth and comfortable ride for their wedding. -
![Ryan]()
Ryan Sent on 06/06/2023Accommodated us with vehicle issues
We were notified that our limo was having mechanical issues the night before our wedding. M&M came through finding us a new vehicle and arrived on time. We were happy with our service and Mike is a beast behind the wheel taking on the Chicago traffic! -
![Rebecca]()
Rebecca Sent on 08/07/2021M&M Limo A++++
Very punctual and polite. Definitely recommend! -
![Lauren]()
Lauren Sent on 11/11/2019Great Rides!
M&M ended up being a great choice for our wedding day. We needed to hire 2 party buses, one for our bridal party and one to shuttle our wedding guests from the hotel to the reception. Our options were also limited because we were crossing the Indiana/Illinois border and that apparently requires a special license. We quickly found out that licence was hard to come by and then we found M&M Limo. We were nervous because there are quite a few negative reviews out there, but they ended up being a great choice for our day! The buses showed up on time (and even a tad early!) and the drivers were so kind and friendly! The buses were clean and we could plug in our own music. We could also have alcohol on the buses, but note that if you rent within Chicago city limits, that's when you'd need the security guard. All around a great choice for us and couldn't have been happier with our experience! -
![Yannick]()
Yannick Sent on 08/08/2019Seamless Limo Experience
Our limo driver showed up nice and early for our big wedding day. We had about 18 guests that fit nicely into the white SUV limo. It was a smooth ride all the way to the venue. Would definitely use M&M Limo again. -
![Jenny]()
Jennifer Sent on 08/06/2019Professional and prompt
I highly recommend this company. Not only for a wedding! Their transportation is beautiful and extremely clean. Our driver was awesome and patient with my large crew on my wedding day. Thanks for a great experience guys!! -
![User5821081]()
User5821081 Sent on 12/31/2018Great to work with
They showed up on time and provided a nice, clean bus for 28 of us. The driver was very laid back and took us wherever we needed to go! I would definitely recommend using them! -
Norkeisha Sent on 09/10/2018M & M Limousine service was great, on my wedding day. Driver was running 15 minutes late and I was notified immediately. I was also able to track my driver with a link that was sent to my phone. Our driver was professional and very nice.
I would highly recommend them for your transportation needs -
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![User989940]()
User989940 Sent on 10/25/2012Very impressed with this limosine service. Our driver was very classy, down-to-earth, and flexible when our plans got changed. Decently affordable too! -
![Missy]()
Missy Sent on 04/11/2012M&M provided quality transportation service at an affordable price! We used their 22-passenger party bus to transport our wedding party to 1 picture location, Promontory Point by Lake Michigan, and to our ceremony in Hyde Park. We also used their 24-passenger mini-buses to transport guests between downtown and Hyde Park before and after the wedding. Both services were excellent. I spoke with about 3 representatives on the phone at 3 different times, and every interaction was professional and helpful. Our limo driver arrived at our downtown hotel on time and took us to our picture location and ceremony in a timely manner. The shuttle service was also on time and honored my request of at least 3 trips between locations. I was very pleased with their service and would highly recommend them for your wedding or next big event! -
![Serj]()
Serj Sent on 09/28/2009Arrived on time and were friendly and courteous. They drove us all around Chicago after the wedding without any problems. -
![Scarlett]()
Scarlett Sent on 06/20/2011Used them for my 5/29/11 wedding. They provided us with a white stretch hummer. They were on time and very professional. The vehicle was very clean and had a nice interior. Driver was friendly and was able to get us to our destination in a timely manor. My only complaint is the radio in the hummer was difficult to use and we could not find a station to listen to that was not fuzzy. This is not the drivers fault, however he did not tell us how to use the radio and could not show us while driving. I am very satisfied with the service and would use them again. -
![Katie]()
Katie Sent on 04/05/2011For the cost, M&M was fantastic. They were the best value that I could find in the area. All we were looking for was a limo that arrived on time and that's exactly what we got. The limo was also fully stocked with beer and champagne. We ordered the Excursion which fit the whole bridal party very comfortably. We were supposed to get a red carpet and decorations on the limo but that didn't happen. We didn't care though, we were just concerned with getting everywhere on time. -
![Sully]()
Sully Sent on 09/13/2021Feedback Experience
We Hired M&M for our wedding on 9/10/21. We rented the 22 Pax Limo Bus. Bus was great as far as accommodating my bridal party and fitting in extra things, such as a cooler, bags
& us. The only thing I would recommend for them to improve is there surround system. The speakers were blown and you could hear it when jamming to music ... no good. I would also improve the AC as it was a tad bit hot inside. Otherwise our driver was VERY FRIENDLY & GREAT :) -
![Micaela]()
Micaela Sent on 04/30/2017We loved our services! We went over a little and they just sent me a bill after the wedding to let me know how much would be charged to us. Made things so simple! Our driver Eric was great. The only reason I took some points away is that we had someone in our bridal party that was in a wheel chair and their Sprinters didnt have an option to have him on there. But otherwise, everything else was great! If we ever need transportation in the future, I would use them again in a heartbeat. Totally would recommend them! -
![Rachel]()
Rachel Sent on 05/05/2017M&M Limousine was excellent for our 3/18/17 wedding. They were on time (even about 15 minutes early), had the exact car I wanted, and were very professional. I didn't have to stress at all with this part of my wedding. They handled everything wonderfully (including a minor unexpected change of plans). The price was very reasonable and I felt like we got great value for our money. I highly recommend M&M Limousine! -
![raeyn]()
Lindsay Sent on 02/16/2010We had a little trouble finding the limo when it was time for us to go. Fortunately, my DOC called them and they arrived within a few minutes. After that we really didn't have much contact with the driver but he took us where we wanted to go and the limo was nice. We got a really good deal because I didn't book it until 3 days before the wedding and they were still available (this was winter, though). Of all the places that gave me quotes, M&M was by far the best and they came recommended by a few other Knotties. They were perfect for my needs. -
![Megan]()
Megan Sent on 11/10/2021Good price... but I guess you get what you pay for
We chose M&M because of their great pricing, but they were hard to get a hold of for planning purposes and I had to call the representative several times before we were able to pay. Then they were late to pick up the bridal party after going to the address in a different town... Made the morning a bit more stressful than it needed to be. The driver was apologetic and I understand things happen, but we included the name of the venue and wish they had done a bit more research beforehand to avoid that.... -
![Miller]()
Gianni Sent on 03/19/2018I wouldn't recommend this company. I paid for a party bus and a limo for my wedding (to go to and from reception). They sent a shuttle instead of the party bus on the way too the reception. They did call my cell phone. However, I was busy getting married and wasn't able to answer. They left a text for me to call back. I was transferred 3 times before I was told the party bus I ordered was stuck in traffic because of an accident. The shuttle was awful. The aisle space was extremely too little. My wedding gown kept getting stuck in between the seat as I was walking to my seat. There wasn't enough legroom for tall people. We were only refunded $62. After the reception, we did received the correct vehicle. I was also charged and additional $36 for being 15 min late. Although, I was never told about a late fee, nor was it in writing on anything I signed. -
![Allison]()
Allison Sent on 06/08/2022Cancelled Day of Wedding
Proceed with caution. Our service was cancelled midday through our wedding day for return service to the hotel. -
![Jackie]()
Jackie Sent on 11/29/2021Keep looking
We booked M&M as a shuttle from Hotel to our Venue.We booked them for 2 hours. When they showed up for the first ride the driver seemed like they had no idea what they were doing. He said he was given no direction. Ever time I talked to M&M they were told what they needed not sure why no notes were left or told to him. We told him what we wanted said for the whole 2 hours we need you to drive from the hotel and the venue to get our guests. Come to find out the driver only did a few rides and then just stopped going back to the hotel! Half of our guests who stayed at the hotel needed to drive because the shuttle never went back to the hotel to pick them up! I will NEVER use them again. I will NEVER recommend them to anyone. This was the worst experience I have ever had with a limo company. Do yourself a favor and go with a different company. -
![Melissa]()
Melissa Sent on 07/03/2020Absolute Disaster!
First off, working with the inital salesperson was fine. She responded to me quickly and her communication was very clear. I was really excited about the vehicles that M&M had in their fleet and, the vehicle that arrived was clean and as spacious as I expected.
However, it doesn't seem that our logistical communications were passed on to the driver/dispatch. Our driver arrived at the wrong location a little late. Thankfully, we had people at the location that he went to who told him where he was supposed to be. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself (the bride) where. The bus had all of the shades covering the windows so none of the boys were able to see where they were until they had arrived at the wrong location. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in my (now) husband and I seeing one another prior to our planned “first look”. We were so disappointed, and it frankly ruined several pre-wedding moments for us, which were already quite stressful. Instead of having the sweet and romantic moment we had planned, we were both panicked and upset by this oversight by the drivers.
I wish this was my only bad story for you.
We booked M&M for a little over 8 hours for wedding escort and shuttle service on New Year’s Eve. After we realized that the driver had no clue where he was supposed to be and when, we began giving him clear instructions about where to go next. After dropping us off at each pre-wedding photo location, the driver or security guard would ask a member of our group "am I done now?" This was the last thing I needed to hear on my wedding day, especially considering the high cost of this service to begin with. What on earth would make a driver think that I'd book over 8 hours of service and let him leave after only 2 hours of service?
On the bus we booked, the driver/front seat is separated with a partition from the rest of the limo. Well, instead of providing a private event for the wedding party, we felt as though the partition served as a private barrier so that the driver and security didn't have to interact with us. We'd have to knock on the partition to get assistance with how to operate the radio and turn off the lights (which, by the way, ruined some of my photos). The driver had no idea how to operate these controls. How embarrassing.
The security guard was an absolute joke. This man and the driver were clearly baked and high as kites as they drove myself, my closest friends and family around the city of Chicago on a busy traffic night. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus. I guess I don't think that has to be a requirement, but I think it'd be a professional courtesy.
Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic.
I'm sorry to say, even that is not all.
We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't recall seeing the driver's face, so I don't know if it was the same drivers as the earlier part of the day. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. I'm not kidding!!
By the time I was leaving, there was no bus to be found. I had a friend call the phone number for the driver. The driver was the one who said he literally went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. My friend said "no, you need to be doing shuttle service and more than half of the wedding guests are still waiting for rides." The driver groaned and eventually showed up for one last shuttle. This was around 1:30am.
Several of my guests had to purchase Uber rides, which were surging at the time, of course. I was so upset to hear this.
These men smelled of marijuana and I don’t feel we were safe; however, I was not about to further ruin my groups’ logistics for the day by making a big deal of it on my wedding day or risk them intentionally sabotaging future logistics of our day.
I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation in any way. They responded to confirm receipt of my email, but they did nothing to make this right. No disciplinary action for the drivers, no refund/credits, a half-baked (no pun intended) email apology, at best. The transportation was thankfully the only thing that went wrong with my wedding, but I put so much time and thought into the logistics. The issues with the transportation were the talk of the next day instead of how amazing everything else was, which was a disappointment. I'm frustrated because I didn’t forget to send M&M my schedule. In hindsight, I should have printed the schedule to give to the driver on the day of, but I didn’t feel that was necessary given that I had sent my detailed schedule 3 weeks in advance.
I hope this terrible experience will help steer other brides far away from hiring M&M. Or at least serve as a helpful tip on how to handle them if you do. Always print a schedule! -
![Melissa]()
Melissa Sent on 07/27/2018First of all, let me start by saying I did NOT book with M&M and here is why. I reached out to them for a quote for JUST bride & groom transportation. I did not need a package for the whole bridal party, guest transport, etc. I specified JUST the two of us. They responded quickly, and with a very reasonable quote. This was the first company to actually give me a quote for what I wanted, so I thought I had found a winner. UNFORTUNATELY, when I didn't book after about 8 hours (sorry, I had to work) the rep emailed me again to ask me if I was still interested. I explained I was working doubles and would get back to her in the next day or so. Well, I did. I said I was ready to book if the offer was still available. She never responded. I reached out again to confirm that she got my message - and again, no response. I tried a third time. Still nothing. Finally, I said that if I didn't hear from someone in their office by 5pm (about 2 weeks after the initial quote was given) I would be taking my business elsewhere. Still nothing. So basically, they gave a quote, expected me to book instantly, and when I didn't (and I suspect because it WASN'T a wedding "package") they ignored me. Do yourself a favor - find a company that actually responds to their customers. A good quote means nothing if no one is willing to talk to you about it. -
![Bill]()
Bill Sent on 04/28/2026Extremely Disappointed!
We booked M&M Limo on Feb 20 to transport about 140 guests for our son’s April 18 wedding in Champaign, IL. (70 from the I-Hotel, 70 from Hyatt Place). A 50 passenger and 24 passenger vehicle was required at each hotel, arriving at 3:30 PM and departing at 3:45 PM.
On the Wednesday before the wedding M&M called and confirmed.
However, the next day they called to tell us both 24 passenger vehicles were unavailable due to maintenance. By Friday morning they had no solution, so we had to scramble and pay a local shuttle $1,000 for an 18 passenger van and ask some guests to drive or Uber.
Two hours before the scheduled pickup we were told a 50 passenger bus wouldn’t arrive. Now we were in panic mode! After we demanded a solution, they were able to substitute another 50 passenger bus that had to leave 15 minutes earlier, forcing us to notify guests and adjust plans. The stress and last minute chaos ruined what should have been a celebratory day. If M&M can’t reliably staff events in Champaign, they shouldn’t accept work there. Return service in the evening after the wedding was also subpar. We expected professional contingency planning and timely communication — neither was delivered.
2 days after the wedding, I emailed their owner Mike and have not received a response. We did get a call from their account manager Freddie. He assured us that a customer service member would be in contact. That never happened. It was a very disappointing experience! -
![Hark]()
Amy Sent on 09/08/2023Horrible do not book
Reservation #: 230197 - 24-passenger bus for wedding party in the afternoon
I called M&M to confirm that this bus was en route and going to be on time, which was confirmed. I was also given the driver's name and phone number
I then received a called stating that there was an issue with the bus, which I assumed was just traffic, but later found out that the originally scheduled driver had called off work and a new driver was being assigned to this bus
This caused the bus to be severely late picking up the Bride & Groom and their wedding party from the hotel downtown to their Church in Lakeview. They were supposed to depart the hotel at 1:00pm, as their Ceremony began at 2:00pm. I was told their bus wouldn't be arriving until 1:30pm. At which point, we made the decision to call Ubers (more money spent) to get everyone to the Church. We would have risked being very late to the Church had we waited for the bus
I then rerouted the bus to meet us at the Church, ready for photos after the Ceremony ended
Unfortunately, this specific driver caused further issues by not following GPS instructions and outright ignored the Photographer who was helping guide him where to go. This group was on a very strict timeline, and once they were done taking photos and ready to leave for the venue, the driver was nowhere to be found. Eventually they did find him walking back to the bus coming from the bathroom (which is perfectly acceptable, but why did he wait until they were about to leave to do this?) and smoking a cigarette with zero sense of urgency.
This bus and driver is definitely the one that caused the most issues and impacted the overall day.
There was also no security guard onboard, which the couple paid for, as they had planned to bring a cooler with alcoholic beverages with them for the day
Reservation #: 230198 - 40-passenger bus for guests in afternoon
The only issue we experienced with this bus was that it left the Marriott from picking up guests too soon and arrived at the venue 20 minutes earlier than instructed. Had the driver here followed the schedule that was provided, more guests could have gotten on the bus before leaving, and guests wouldn't have arrived at the Reception 20 minutes before they were intended to, and while vendors were still setting things up.
Reservation #: 230199 - 40-passenger for guests in the evening
Whatever vehicle arrived was larger than what the couple had reserved and needed. Typically, I would say this is a positive thing, but this driver experienced some pretty bad traffic going to and from the venue and hotel, which could have been slightly less of an issue if the vehicle had been the correct, smaller size.
I personally spoke with this driver myself and ran through the evening schedule with him and believed we were on the same page about this. Unfortunately, I was later informed that he actually didn't take guests back to the Marriott all the way, but rather dropped them off 3 blocks away from the hotel and said "it's 3 blocks that way". Guests didn't know where they were, as they had traveled from out of town, and were left to fend for themselves. -
![Ivana]()
Ivana Sent on 11/24/2021Do not book m&m limo
DO NOT BOOK!! I used M&M Limo for my wedding in October 2021, and they picked up the bridal party 50 minutes late. The wedding mass started 1.5 hours late because the bride (me) and groom were not there.
We called the dispatcher multiple times while waiting (because no one ever called us to inform us they were late), and they blatantly lied multiple times about their ETA. They told us they were 15 minutes away, then 12 minutes away, then gave us an actual intersection - yet still took 50 minutes from the first call. On top of all this, the bus arrived dirty.
The worst part about it all was the horrendous customer service. I mean seriously, it could not have been worse. The partner, Alex, was extremely rude and nearly hung up on us when we called to complain. To give you an idea of the customer service provided: when we reported that the bus dropped us off 15 minutes late to our reception, he said "Oh, so you got an EXTRA 15 minutes." He called the situation a "clusterf***" himself, yet even after spending over $3K with this company, they only refunded us $600. They should also be paying for lost photographer/videographer hours and for the photography permit we could not use because of their huge delay.
Again, do not book M&M Limo. You won't regret it. -
![Milan]()
Milan Sent on 06/23/2021Horrible experience! Stay away!
By far the shadiest company/group of people I have ever encountered. We booked a 29 passenger limo 5 months before our wedding, which was overbooked and canceled the week of the wedding. To make things "right" they promised us a charter bus for 56 people where we had organized for 50 people to be transferred an hour away from the church to the ceremony. Two hours before pick up, they had informed us that "bus is 4 hours behind" which means they sold it to someone for more money and canceled on us. (This was confirmed by a driver who works for their company). We had people stranded with no way of being transported to the venue. Alex the dispatcher kept making up excuses, getting aggravated because "we kept calling". Please stay away from this company because your day will end up like ours, don't take the risk with these people and their unethical business practices. -
![Yee-Ling]()
Yee-Ling Sent on 08/29/2019Unreliable drivers, even worse customer service
Never use this transportation company. Seriously.
We used M&M for our Friday rehearsal and Saturday post-reception transportation. To summarize, they royally f'ed up both evenings for us.
Friday: The driver was almost AN HOUR late in picking us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at our rehearsal dinner 30 minutes late. Thank goodness there was a bar at the hotel.
Saturday: We contracted for two buses/drivers to take guests between Adler and Blackstone, as well as Adler and our after party bar location. First bus shows up at 10:30PM, on time, great. Second bus shows up after that and is supposed to stay with us until 3AM for the last run from the bar to the hotel. First bus ended up doing his job.... AND the second bus's job because that second bus driver decided to do one run and go home. Like WTF??? My groom, a few guests, and I were the last ones to leave the reception and were left there for almost an hour after the reception ended. Thankfully the first bus stuck around and drove longer than he was contracted to (thank you Ken), but it is completely unacceptable for the second driver to not carry out her duties, especially on someone's wedding night! Like, who is M&M hiring over there? Needless to say, we were super late to our own after party and people had already left. This is time we can never have back and memories not made because M&M sucks.
After the disastrous wedding weekend with M&M services, our planner reached out to them to get a resolution. We agreed that a full refund of all 3 buses from the weekend would be the right thing to do, and for us to not have any hard feelings. Apparently the owner was on vacation and it took over a week to hear back from them. Freddy was our main point of contact (and likely the same person who sassed me on the phone Friday night after his driver took almost an hour to get to us), and they agreed to refund us for 2 of the 3 buses. The rationale was that the third bus driver did his job and they couldn't provide a refund because the services were rendered. To me, this is the biggest customer service cop out ever. The fact this company screwed up BOTH nights that we used their services, on our WEDDING WEEKEND, but wouldn't be willing to just say - we are so sorry, let us comp you for all the undue stress and mishaps on our part - is really sad. When something like this happens, I feel like you should look at the entire experience and not just pick apart what went right. Sadly, they are clearly more about making money (and probably taking it from the drivers than their own profit) than maintaining a good reputation. I hope their decision to keep $375 was worth the thousands of dollars they will lose down the road, because they simply do not care about their customers.
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