Lilla's Bridal Boutique Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
123 reviews
Recommended by 93% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.6 out of 5 rating4.6
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Value 4.6 out of 5 rating4.6
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Flexibility 4.6 out of 5 rating4.6
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User photos
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Ashley Sent on 08/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing family owned company
My husband and I grew up in PA but moved to South Carolina a few years ago but we decided to have our wedding in Hanover. I went to two dress appointments because I had no idea what I wanted. I had the pleasure of meeting the owner, her daughter Diana, and her granddaughter. They were all amazing and they were all extremely nice. Everyone was also willing to work with me since I lived 600 miles away. They kept my dress for me and the owner even came in on her day off todo alterations on my dress. My dress was the only dress in the store that had the detachable skirt and it was absolutely beautiful. I have never felt more beautiful than when I was in this dress. Diana also hand made my necklace, earrings, and bracelet which made it feel even more special and one-of-a-kind. I also bought my veil here which was stunning with the beaded edge. I 100% recommend coming here to find a dress as they made me less stressed and beautiful.-
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+3 photos
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Eliza Sent on 08/05/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Selection & Consultants
I had the best dress shopping experience at Lilla's Bridal Boutique! We scheduled an appointment for first thing in the morning on a weekday, and we had the entire shop to ourselves. They have such a wide selection of dresses. My consultant was amazing. She listened to my vision and budget and pulled so many dresses for me to try on. She was not pushy at all and didn't make me feel pressured to buy my gown there. I did find my dream dress during this appointment, and I knew immediately that it was the one. I would absolutely recommend this boutique to anyone looking for their wedding dress!-
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+8 photos
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Garrett Sent on 12/20/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love Lilla!
I’m giving 5 stars because of Lilla herself who was amazing to work with. She catered to every need and more. She was kind and is a beautiful soul, and did beautiful work on my dress. I purchased my dress at lillas and she did the alterations/additions. They have a great selection of dresses. This was the second boutique I visited. I had planned on making a trip to Kleinfeld, but found my dress here and knew it was the one. I was working with someone to make a custom butterfly veil with fabric I found and she took some and added them to my dress, making it one of a kind and perfect. She also added a piece of my dads shirt in a heart shape so I could feel his presence. She was so sweet, and got emotional with my family and I several times. But through all the emotion she always had me smiling and laughing with her cute jokes. She is a sweetheart. She gave me so many compliments on my dress, accessories, shoes, and just loved the butterflies. I didn’t always have the best experience with those who work there. In fact many of them are not the nicest… but Lilla, the gentleman who works there (forgetting his name), and one other young girl who left for college at the end of the summer were very accommodating, reliable, kind, and helpful. Overall a wonderful experience and my one of a kind, dream dress. Thank you Lilla! You are amazing!!-
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+6 photos
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Amy F. Sent on 10/30/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An amazing team!
I cannot say enough wonderful things about Lilla's! Dianna did so much for me, from customizing my dress to creating a headpiece, and even adding lace from my dress onto my shoes. She put so much effort into making sure that my dress was exactly what I wanted, and helping my wedding day be the best! She and her staff were wonderful from start to finish!-
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+3 photos
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Candy Sent on 07/05/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Black wedding gown
Great service and lots of gowns to pick from. The lady Karen was very nice. This was my 2nd time buying from them. I would recommend them to anyone. Prices are reasonable too. -
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Brooke Sent on 04/07/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience first time wedding dress shopping!
I went dress shopping for the first time yesterday and was so anxious and had no clue what to expect. Joy/Jay was wonderful to work with. She listened to everything I had to say while also offering her advice without being too pushy. She took her time with me and made me feel special throughout the whole time. I was very lucky to work with her and would highly recommend! -
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Erica Sent on 12/31/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Customized Fairytale Creation
I purchased my main wedding dress from Lilla’s Bridal Boutique. I had tried on the dress in another store, but it was very itchy and that store did not have a seamstress that I could talk to. Not only was Lilla’s able to order the dress for me to try on, but they were also able to set up and appointment for me to meet with the owner and incredibly talented seamstress, Dianna about my concerns with the dress and about the custom work I wanted done. The dress required some minor alterations, significant custom work, and a very involved under bustle. Dianna’s work is of upmost quality. She was easy to work with along the way and she provided me with an email address so that I could summarize my thoughts in writing and send her a photo to make sure we were on the same page about the custom work. The custom work involved lining the dress to make it more comfortable, creating and extended illusion back and neck line, and adding extensive amounts of crystals. It was something from a fairytale when it was completed! However, I did have some minor issues with fit. When we got the dress home and tried it on, the bra cups were not laying right. My mom and I were able to untack and re-tack them, and after that it fit so much better. I am not sure what caused this issue, but we were able to completely fix it with minimal effort. The other thing I noticed was that as I wore my dress throughout the day it dropped a bit. I understand that you walk a fine line to make the dress the right length, and I think it was just so heavy that it ended up stretching/dropping a bit which made it difficult to walk later on. I had a dress change planned for my first dance, but my original plan was to change back into my Lilla’s dress. However the day of, I decided to stay in my dance dress because the Lilla’s dress was really too big to dance with and I didn’t want people stepping on it. My dress pictures will speak for themselves. The crystals and tulle on the neckline were added. I felt so special knowing I was in a one-of-a-kind dress for my wedding. My mom got her gown and got it altered from Lilla’s as well. Dianna is a treasure. 🤍 Photos by Nicole Barr Photography.-
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+2 photos
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April Sent on 12/02/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Experience
Nice atmosphere, everyone was very nice and helpful. They made sure to give me suggestions for things I normally wouldnt have tried, and fell in love with a dress they suggested! The ladies did a very nice job! -
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Cassidy Sent on 10/25/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
After going to several other bridal boutiques, I finally found my dress at Lilla’s. The girl who helped me was incredibly sweet and helpful. She listened to what I wanted and made the process so easy and stress free. -
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Adriana Sent on 09/14/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Local boutique greater than chained boutiques
Lilla’s Bridal Boutique was the first boutique I went to to find my wedding dress. I found some styles that I liked online and picked out about 6 dresses to try on. When I put on the third dress I fell in love and said “yes to the dress”
They measured me and my dress came in a few months later. I went to my first fitting and was excited when Lilla told me that she only has to hem my dress. Nothing needed to be taken in, there were no adjustments or additions that I wanted. At my second fitting all that was needed was just a tuck with my strap as I had lost some weight.
When my wedding day came I put the the dress on and it fit so well!! The tuck was placed perfectly, you couldn’t even tell where it was.
I highly recommend this boutique. It’s a small town boutique and they delivered 100% -
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Rachel Sent on 03/15/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So attentive, personalized and friendly!
I had a wonderful experience at Lilla's Bridal Boutique! This was my first outing to look for a wedding dress. I had done my homework online (Pinterest, WeddingWire, The Knot, etc.) so I went in with a sense of what I wanted. (I highly recommend doing your research on the front end.) I shared a few pictures with Sam, my consultant and immediately she had an idea of where to start. Sam was great! She listened to my feedback and asked questions about each dress. We pulled a variety of dresses and we DIDN'T start with the one most closely resembling my favorite picture. After trying a few dresses and articulating what I really wanted, we tried on Sam's first suggestion. It was perfect! I'm on a short timeline (6 months) so the fact that I could get a dress off the rack made the situation even better. Sam helped me envision ways to personalize my dress to make it even more perfect and she even found the perfect veil to match. Bets experience I could have asked for.
My tips for future brides:
1. Do your research ahead of time and bring pictures. Lilla's carries to two designers I've been drawn to in my research which is why we started there.
2. Don't start with the dress you think you will like the best. Sam helped me to start with a different dress so I could have a clear mind about all of them. I tried on a total of 8 dresses, and ultimately chose the third dress.
3. Articulate what you like and don't like about a dress. Sam was really responsive to my feedback while also leaving the decisions up to me ultimately. It was great.
4. Have fun! Even though I'm on a short timeline, I tried not to stress and just have fun. Lilla's made that easy.
Thanks so much! We'll likely be back for bridesmaid dresses too! -
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Allison Sent on 12/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Kind & Helpful!
Such a pleasure shopping at Lilla's for my wedding gown and bridesmaid dresses. The ladies at Lilla's were so helpful in picking out styles I was interested in, but also let me pick out dresses off the rack myself as well. I ended up going with something I picked up, but it was not what styles I was originally thinking. I was able to buy the dress off the rack since it fit nearly perfectly from the start. They picked a matching veil for me that was wonderful. They stored the dress for me (bought in July for my December wedding). I went in for my first fitting in the middle of October and Lilla pinned everything then. I came back just 2 weeks later for my 2nd fitting to find my dress fitting absolutely perfectly. They kept the dress and made it perfect for pick up the week of my wedding. I picked out bridesmaid dresses while I was dress shopping, and my bridesmaids got a discount on their dresses since I bought my dress there. Some of my girls got their dresses shipped to them. My sister got hers sent to the shop and they were able to fit her and make alterations the week of my wedding while she was in town. So thankful to Lilla's Bridal for helping me feel beautiful on my wedding day!-
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+5 photos
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Jessica Sent on 11/02/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said YES at Lilla’s!
I was definitely overwhelmed when I had my first dress appointment at Lilla’s, but my consultant was great and helped me narrow down the search and picked out options she knew would look good on me. I was stuck between 2 shapes/styles at the end but there was no pressure to buy that day. They wrote down my favorites and I made another appointment about a month later. I ended up narrowing it down to 2 different dresses again at that appointment, but when they put the veil on I actually had that MOMENT and all the stress of planning melted away as I could finally see myself walking down the aisle. I also used Lilla’s for my alterations and found a beautiful hairpiece there to match my dress. Both my mother and mother-in-law found their dresses at Lilla’s, and we found perfect bridesmaid dresses there too that looked gorgeous on everyone. Thank you Lilla’s for a wonderful experience! -
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Maribeth Sent on 09/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience here!
I had the best experience here! Lilla herself is the main reason I had such a great experience here! This salon was recommended to me from a coworker and then from my first experience here it was great! I had three fittings and they were all amazing. Lilla let me try on jewelry and helped me pick everything out! And her daughter makes some of the jewelry and it looks amazing! The designer I chose for my dress was Kenneth Winston and I couldn't be happier!The salon is so beautiful and clean and everyone there was helpful and nice! I highly recommend! You will definitely get a better experience than somewhere like david's bridal. -
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Alicia Sent on 08/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said “Y E S!”
Lilla’s made trying on/buying my dress so easy! I didn’t feel rushed or pushed towards a certain dress. I was able to try on multiple styles to really find the dress that worked for me! -
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Brandi Sent on 07/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!!
Lilla and her team were an absolute pleasure to work with! Kenzie saw my vision and found me the most beautiful dress! I never once felt pressured and it was a truly genuine experience. Lilla is so talented and my alterations were done perfectly, she even made me a customized veil. Highly recommend this amazing team! -
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Allison Sent on 04/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Dress!
I am so thankful that I found Lilla's. I was able to find my dream dress and they were only the second store I looked at! The consultants were able to gather my style and helped me pick out a few that worked for me. After narrowing it down to two dresses I said "yes" to the dress. From the moment I walked into the door for the first time, to the last time I walked out of the door with my dress, the staff at Lilla's was attentive and so helpful. I live in Vermont but I got married in PA and they were able to work around my schedule to get my fittings in. I can't imagine having gone anywhere else to find my dress!-
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+3 photos
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Trisha Sent on 04/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very nice to work with.
I would recommend this small little shop to anyone, they are very nice, easy to work with and very helpful. -
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Deanna Sent on 01/12/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Personal appointments and excellent service
I was nervous to get started on the dress shopping portion of wedding planning and Lilla's was one of the very first shops and boutiques I went to. They helped me narrow down the look that fit me best when I didn't know what I was looking for. After I made the big decision, Lilla was excellent to work with and helped the dress look stunning on me! I went in for a few fittings and alteration appointments until I got the dress just the way I liked it! I even shopped there after buying my dress for earrings, possible veils, and head pieces. Her daughter made me custom earrings to match my dress color perfectly! Lilla's Bridal Boutique is a wonderful help during the crazy wedding planning process! I would recommend them for their high spirits and the way they made me feel so special at all my appointments! They even offered me a discount for dress preservation after the fact! -
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Victorian Sent on 11/12/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said yes to the dress!
I said yes to the dress at Lilla’s and it was an amazing experience!! I went in not sure I would have “the moment” but Dianne was optimistic that yes I would and she was right! Dianne was amazing, so helpful and king. She didn’t give up on me, she listened to everything I said and found me the perfect dress. I am so thankful. Highly recommend Lilla’s! -
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Kim Sent on 11/06/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely beautiful dresses
This boutique has some of the most beautiful dress for a decent price! I fell in love with my dress immediately, it was definitely a princess dress! The staff was friendly and attentive. They were on point about scheduling and having things done and ready on time. -
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R Sent on 09/17/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I came to Lilla's on a random choice. I had heard poor comments previously. I was so pleased with my visit. I kept an open mind. Found a dress I never thought I would have picked and it was gorgeous and affordable. The whole experience was wonderful. I had my fittings in a timely manner. The staff was very accommodating to me losing weight and made sure everything fit like a glove. Lilla herself even made sure to take my dress in an extra inch with the expectation I would be smaller. -
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Sheena Sent on 12/21/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone here was so nice when I came in to try on dresses. I'm a bit of an odd ball and joke around a lot and they played right along and I never felt like I was being judged. They also only showed me dresses right in my budget range. They were very prompt in letting me know when my dress was in and getting me in there to try it on and pick it up. I would recommend anyone to them! -
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Suzanne Sent on 09/29/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Looking for a wedding dress with your daughter is one of the most precious times in your life. I am so thankful we went to Lilla's Bridal! They made our whole experience from beginning to end what it should be for a mother and daughter to share. The staff was always professional, happy, friendly and delivered on all promises. Makenzie was an amazing salesperson! Never any pressure, she really listened to my daughter and tried to figure out what she would like. When my daughter couldn't find THE dress, Makenzie went to another room and came back with her dream dress in hand! Thank you, too, Lilla for your suggestions to complete her look. Thanks for the great memories! -
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Melissa Sent on 08/04/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I visited Lilla's earlier this week to go dress shopping with my soon-to-be daughter-in-law. Since the wedding is only 6 months away, we were ready to search until we found "the dress." We're glad we chose Lilla's! Our salesperson, Mackenzie, was super-sweet, very knowledgeable, never made us feel rushed, and was incredibly patient as we face timed with the Mother of the Bride (who lives in California) during the appointment. We found the perfect dress and were able to take advantage of the sale pricing available. As a small business owner in the wedding industry myself, I know the value of making sure the brides feel extra-special - I know that Mackenzie made Kayla feel like an absolute princess. This is exactly the way shopping for a wedding dress should be! Thank you so very much. -
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Amber Sent on 07/31/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The employees here were so friendly and helpful when I picked out my wedding dress. There were two girls who helped me and they helped me find the perfect dress. I did not feel pressured at all to get a dress I didn't like. My dress was actually a bridesmaid's dress but it was perfect! The one employee picked it out for me to try on after she heard the style I was going for. I also got my dressed altered there and that was a great process-they were very timely and I was very happy with the results. I also got my veil there and I didn't take it off my whole wedding night! -
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Alycia Sent on 07/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was so happy with my experience at Lilla's. They made me feel comfortable and confident. They had a large selection of beautiful dresses and accessories and Lilla does all in house alterations, which ensures that any changes you want to your dress can actually be done! I appreciated their professional opinions on what styles would look good on my body type. I recommend Lilla's to anyone in the area searching for their perfect gown! -
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Kaitlin Sent on 07/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I'm so glad I choose Lilla's Bridal Boutique for my gown. I went to Lilla's as my first stop for looking at wedding dresses. After trying on just a few dresses, I knew I'd find my dress here. I started with dresses by designers that I liked. My consultant helped me try on dresses from other designers too. I ended up picking a dress by a designer that my consultant picked. I loved my dress. They shortened it and Lilla moved all of the lace at the bottom to the new hemline - you wouldn't have even known that it wasn't originally like that. They ordered extra lace and made a veil to match the dress. Everything was amazing! I am so glad I found my dress here! -
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Dylan Sent on 06/07/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lilla's was amazing! I bought my wedding dress here, and it was beautiful- they had a great selection of dresses of different styles and in different price ranges, and the staff there, especially Lilla and Diana, are phenomenal, helpful, flexible, and fun. I usually am not too keen on shopping, but they made the experience fun and enjoyable, and I felt very comfortable and calm the entire time. I also bought my veil and jewelry here, which were also amazing. Definitely recommend! -
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Heather Sent on 06/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVED my experience with Lilla's Bridal Boutique! The people there are so friendly. I found my wedding dress fairly quickly and it was perfect. Went for my first fitting and it fit perfect, just needed to be a little bit shorter (expected) and Lilla suggested bustling it which made perfect sense. Came back for my 2nd fitting and it was perfect. I go to pick up my wedding dress today for my wedding next weekend! -
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Janelle Sent on 03/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved my experience here! Lilla was so kind and sweet. Felt like a very personalized experience. -
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Morgan Sent on 12/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I'm a little biased since I've know the owner's family for quite some time, however, I had such a great experience. The bridal gown I was hoping to try on was just sold, but Lilla was able to find a similar dress and as soon as I put it on I knew it was the one. She made me feel so beautiful and confident and she really knew her gowns. It was really nice working with her and being able to support a local business. -
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Kirsten Sent on 11/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lilla and her staff were so great to work with. I found the dress of my dreams at her shop. Each appointment went so well and she made you feel like the only Bride in the store. Her skills and attention to detail are great. My dress fit like a glove, she has the magic touch! I totally recommend browsing her shop, you won't be disappointed. -
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User2526142 Sent on 02/03/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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I have been in the shop twice to try on dresses, and the experience has been amazing! I had been to pretty much every bridal store in the area, but the staff at Lilla's is so sweet and they gave their full undivided attention to me during my appointment! I will definitely recommend people to Lilla's. -
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User2509092 Sent on 01/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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They were wonderful to work with. -
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Hillary Sent on 11/21/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Lilla's is wonderful. Their selection is not only huge, but they add tons of new styles every season. If you are tired of seeing dresses you have seen 100 times, than go to Lilla's! Every time I went in the store they had new designs on their dress forms in a variety of colors and sizes you can actually zip! I am a size 8/10 in regular clothes and very few salons actually had dresses you could zip but Lillas had a dress I had never seen before, in stores or even at other weddings online, and in my size so I knew exactly how it would fit.
My Mom and sister also got their dresses there. Lilla did all our alterations and she always asked "are you happy?". She is not happy until you are happy. The alteration costs at Lillas are cheaper than other stores and she literally is crawling around on the floor pinning and stitching like crazy. She knows her stuff. I also got a veil, headpiece, and jewelry there.
Wonderful service, and high quality products. You will feel like you are their only Bride and you will love it! -
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Kristy Sent on 10/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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The experience with this boutique was great. They were all so helpful and nice when I needed something or had a question. Many beautiful dresses to choose from. -
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Alyssa Sent on 10/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love this Boutique! I purchased my wedding dress here and it was a wonderful experience from start to finish. I traveled here from out of town to visit this boutique and it was absolutely worth the travel. They have a wonderful selection of dresses! Lilla did the alterations and she is amazing! Dianna beaded the straps I had added to my dress and they were perfect! Thank you everyone at Lilla's for making my feel so special! -
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Aubree Sent on 10/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I honestly can't say enough good things about Lilla's bridal! The team there made picking my dress such a pleasant experience and I was so happy someone suggested looking there. From picking out my dress to the several fittings that I had; Lilla and her coworkers made my mom and I feel at home every single time. Lilla is incredible. I literally took apart the dress I chose and had her redo quite a lot to it; and she made it so beautiful in the end! I got more compliments on my dress than I ever would have imagined. She made my dream come true of having a beautiful dress that I always wanted as a little girl! :) Go here, don't hesitate! -
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User2335084 Sent on 09/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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The staff was wonderfully nice, and they always responded within the same day I called. Their attentiveness to my alterations and dealing with teaching my mother how to bustle my dress- they were wonderful and nice! I would recommend them to anyone! -
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Kim Sent on 09/17/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I love working with Lilla's......have been there previously for evening attire & a flower girl dress & now my wedding dress. I found the perfect one with the perfect veil!!! Always feel welcome & well taken care of!!! -
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Jessica Sent on 07/15/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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I purchased both my dress/vale and had a custom hair piece made from my grandmother's brooch. They were so nice, professional, and did a great job with the brooch. Everything was beautiful. -
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Rose Sent on 07/02/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Awesome! Very well-organized and personable. Despite the fact that they were going through a renovation their service was still impeccable. -
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Melissa Sent on 06/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lilla's Bridal Boutique is WONDERFUL!!!! Dianna is an absolute gem to work with! She brought me a dress that I would have probably never even looked at as it wasn't in my "vision" of what I thought I wanted....I was brought to tears as soon as I put the dress on and I knew I had my dress! I planned my wedding in only 10 short weeks and the staff there was more than accommodating to my rush orders and fittings. One of my bridesmaids came in from Germany 2 days before the wedding and Lilla herself came in to make sure the alterations were done in time. I was a mess and visited the store often to check on things and they were welcoming and happy to help each and every time....even if it was just to tell me everything would be fine and ease my crazy mind! I was able to dress my entire wedding party including my mother! I would recommend this shop to anyone and will use them if I have any future formal needs! -
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Anthony Sent on 06/18/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wife's dress was stunning! The design was unique ( Sheri Hill designer) and the alterations were perfect! She had tons of compliments on my son's wedding day. We were very pleased! Thanks to Dianna and especially to Lilla! -
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User2121540 Sent on 05/06/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Wonderful group of people to work with and the owners are fantastic! Their dress selection is amazing. Appointments were easy to coordinate and alterations were a breeze. I always felt like I was important and focus on while I was there for an appointment. Professional, easy to work with and focused on helping to make your day amazing!
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User2092288 Sent on 04/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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From my very first trip to Lilla's I felt extremely comfortable. Everyone was so friendly, and they truly all were there to help me find my perfect dress! When I came out in my gown, I felt like such a princess thanks to the reactions of all the ladies that worked there. My fitting went so well that I only needed one dress fitting before my big day. Everyone who works there went above and beyond to make sure I had the perfect dress, and I could not have asked for a better experience! They had plenty of gowns to choose from and I would certainly recommend them in the future. -
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Katie Sent on 02/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I visited a few other bridal shops before I made an appointment at Lilla's. As soon as my mom and I walked into the shop, Dianna greeted us and helped me pick out wedding dresses I wanted to try on. She carries the most gorgeous dresses I've ever seen! I just knew her shop was going to be the place I was going to "say yes to the dress"! Dianna was so incredibly helpful, so sweet and you can tell she's been in the business for many years! Dianna also carries gorgeous purses, shoes, veils and jewelry. I was thrilled when Dianna said she had matching ties for the groomsmen that went with the bridesmaids dresses. I absolutely recommend brides-to-be to check out Lilla's Bridal Boutique in York! You won't be disappointed! Thank you so much for all of your help, Dianna! -
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Katie Sent on 02/10/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful service, beautiful gown, and elegant accessories! I loved traveling here from DC every couple months for my dress and accessories. They are like family!! -
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Kathy Sent on 02/04/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dianna, Thank you for your help today in selecting a dress for my daughter's wedding. It is rare to find people today who like their job and do it well. You obviously like what you do and care about people. After telling you my budget, you scurried around and began pulling out the most beautiful dresses for me. I couldn't be happier with my dress and will return soon for the alterations you suggested. I give you a 10 Star rating. -
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Jessica Sent on 02/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lilla's is hands down the best place to find your wedding dress in York, PA! The consultants are so patient and knowledgeable. Thanks to Lilla's I have a wedding dress unlike any others that will make me feel like a princess on the big day! I'm so thankful I purchased my dress here. -
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Ashley Sent on 11/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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My fiance and I live in NYC but are having our wedding in the Lancaster, PA area so I decided it was worth checking out some local wedding dress shops that would likely have better prices on the same dresses in NYC. I found Lilla's due to a Google search looking for shops who may carry certain designers- Maggie Sotero, Pronovias, Stella York.. and there was Lilla's. My first stop was David's Bridal- which I'm not a huge fan of but you never know. Let me just say the service and gown selection between the two isn't even a comparison.
Diana, my rep at Lilla's, pulled some amazing gowns that were very very true to what I was looking for. And of course, the dress I ended up in- she found for me! Whereas at David's, they handed me a lookbook on an iPad and told me to pick some out. Nearly every one I asked to see I was told "they didn't have and I should go to a bigger David's." Well, all I can say is that you def pay for what you get.
I found most of the dresses at Lilla's to be comprable in price to David's, and MUCH better quality. Diana was patient and all-knowing about the gown inventory in her shop. She never once tried to talk me into anything nor ever applied high pressure sales tactics. In the end, I nabbed a gorgeous Pronovias gown at 25% off, and am adding some personal touches to the back of it.
Don't be fooled by the interior of the shop- it is a bit dated, but it looks like they are undergoing some renovations.
Thank you Lilla's- what a great experience. -
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Sabrina Sent on 10/28/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience with Lilla's Bridal Boutique was absolutely wonderful.
First of all, the salon is magnificent, inspiring and you feel welcomed and excited from the moment you step through the doors. Lilla's Bridal boutique has one of the largest selections of bridal gowns, bridesmaids gowns and Mother of the bride/groom gowns. All beautiful and reasonable in prices.
The service is impeccable. The owner of the store, Dianna, is very professional and friendly in her approach. She is fashion oriented and able to quickly determine the style of dress you are looking for. We got all my bridesmaids dresses, flower girl dress, mother of the bride dress, and maid of honor dress here as well as all our jewellery. The entire bridal party looked fabulous!
The ladies do everything to make sure that you are satisfied and happy with your dress. All of the alterations were done by Lilla. She ensured I could move, dance, sit, and everything else I would need to do in my dress on my wedding day. She is very welcoming, warm, funny, and you can especially tell that she loves what she does. Lilla is great at what she does and the alterations were done perfectly!
I highly recommend Lilla's Bridal Boutique. I encourage every bride to visit Lilla's Bridal Boutique and see for yourself - You won't be disappointed!
Mima and Sabrina -
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Lauren Sent on 10/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Lilla's had a wonderful selection of wedding dresses and helpful stylists to assist me in finding the perfect gown. The owner and seamstress Lilla did a wonderful job helping my dress fit me like a glove and being so kind throughout the process. -
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Sarah Sent on 10/10/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After having already bought a wedding dress from a different shop, I found the dress of my dreams at Lilla's. Dianna was so sweet and accommodating and truly went out of her way to make my dream gown a reality. Everyone at Lilla's is extremely warm and accommodating and they have a beautiful selection of gowns for every style. My dress came in so quickly and the alterations were perfect. I highly recommend Lilla's for their professionalism, selection, and most of all their super sweet staff! -
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Holly Sent on 10/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I came to Lilla's 10 years after my prom dress purchase from them. And I was just as happy with my experience for my wedding dress. The staff at Lilla's is so friendly and Lilla is a riot. My dress was beautiful and the alterations were flawless. I love to support a family business!! -
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User1829113 Sent on 09/25/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Great experience! I came into the shop not quite knowing what I wanted and without an appointment. Everyone treated me like I was special and Mary Beth was excellent! She helped me find exactly what I wanted and was extremely patient and made the whole process fun. I ended up finding my dream dress and all of the accessories to go with it in one stop! Large selection of dresses and accessories, great staff, and a easy to find location. Thank you Mary Beth and Lillas! -
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Kayla Sent on 09/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Lilla's daughter was amazing! It was a two days before my wedding and I still hadn't found the necklace I was looking for so we went here! They had the perfect pearl necklace although I needed it in white and they only had ivory. Turns out they just sold the white a day before... my luck. So she took it upon herself to call the manufacturer and asked if any were in stock which only a few were, and was able to have it overnighted to their place for the next day! I was so pleased as I searched all day for a necklace and finally found the one and desperatly needed/wanted it. of course I had to pay the overnight fee, although I was so happy and fortunate she took the time to actually do that for me as a customer who didn't even buy my wedding dress there. You were so awesome and made my day! Thank you so much! -
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Karin Sent on 08/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire staff at Lilla's Bridal Boutique was just a pleasure to deal with! From choosing the dress to the alterations, everything went so smoothly. Everyone there made the entire experience stress free. I live in NYC and traveled down since I met Diana through a friend. Diana listened to what I had in mind and ended up finding me a dress that I wouldn't have chosen off the rack. It was perfect! -
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Sheri Sent on 08/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Lilas has so many beautiful dresses and great staff. I had people coming up to me at my wedding telling me I had the most beautiful dress they'd ever seen. I was able to get all of my accessories there too and received so many compliments. -
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User1728950 Sent on 07/23/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Fun, relaxed atmosphere. Willing to do just about anything to make you look and feel beautiful on your wedding day. Very accommodating to bridal parties as well. -
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Dana Sent on 07/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Finding my dress was probably one of the most difficult parts of my wedding planning. I had originally been looking for an A-line with an illusion neckline as I'd wanted to make sure the dress wasn't showing too much. While they didn't have a dress to that specification, instead of turning me away (like David's Bridal), they found a Maggie Sottero dress with a sweetheart neckline that could have an illusion neckline added. Then, when my dress came in, the fit was so perfect, it didn't even need the illusion neckline! Thank you, Lilla's Bridal! -
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Melissa Sent on 07/10/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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I found my wedding dress at Lilla's Bridal Boutique in York. I looked at several different bridal shops before finding my perfect dress. The staff at Lilla's are so nice and willing to help you find exactly what you are looking for. And every time I went back to the shop they remembered me. They were very flexible about scheduling fittings and appointments leading up to the wedding. When I picked up my dress, one staff member personally looked through each and every bead on my dress to make sure there were no loose beads or threads. This bridal shop is very experienced and good at what they do, not to mention their large selection of gorgeous bridal gowns as well as prom gowns. I am absolutely obsessed with the dress I bought there and I wish I could wear it every day! I would definitely recommend Lilla's to other brides! -
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Katie Sent on 07/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got my dress here and LOVED it. The staff was really helpful and went out of their way to let me take my dress with me on my 2nd fitting since we lived about 45 minutes away and then we didn't have to take a trip the crazy week before the wedding. I got many compliments at my wedding on the dress! I would highly recommend this place! :) -
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User6963263 Sent on 07/01/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I really enjoyed shopping for my dress at LIlla's. I had previously found my gown at another store but did not want to be driving to Towson for the alterations,etc. I tried to go to a Renaissance Bridal and they were ungodly rude and snobby. I felt so disrespected there. But once I got to Lilla's I felt like a real bride. I was respected and all of the staff was extremely kind and real (no fake "hi, how are you" ::jk I don't care because you're just another bride::). The woman who does alterations is extremely knowledgeable and pleasant. Unfortunately my dress was not altered completely correctly (the keyhole in the back was tricky and didn't lay right after the first attempt), but the second time I tried it on (2nd final fitting) it was PERFECT. She did a fantastic job making it lay flat and making it fit absolutely perfect. I highly recommend LIlla's Bridal Boutique for both the craftsmanship and the consideration. -
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Andrea Sent on 06/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love Lillas. Each staff member is knowledgeable, friendly, and helpful without being pushy. They took the time to listen to my needs and concerns and helped me find a beautiful dress within budget. They have a wonderful selection of dresses. Alterations were extremely well done. Highly recommend! -
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Nakisha Sent on 06/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Highly recommend Lilla's. The staff is pleasant, professional, welcoming, & great listeners. Their selection was great!!! Reasonable prices, color selection, & awesome alterations! !! I was only a fewweeks from my wedding date, went in told them what I was looking for and three dresses and 1 hour later I had my dream dress. Dont cheat yourself on good ccustomer service make the right choice and go to Lilla's!! -
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Gina Sent on 04/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Lilla's was the best bridal boutique I have been to. It was a very quaint botique with down to earth employees that are definitely not overbearing at all. Although, it was for my prom they helped me find a dress an fitted me in about an hour. The dress I chose was a georgeous Sherri Hill pink lace dress that was a size 8. Luckily Bradley Douglas Jordan took my dress down to a size 2 with no problems. In a week my dress was altered and ready to be picked up. Everyone at Lilla's was so welcoming and willing to help. After a bad experience with getting a dress made they helped me find a dress I love and will make my prom a night to remember. -
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User1573023 Sent on 04/01/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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I went to Lilla's looking for 2 mother of the groom dresses. Lilla was wonderful to work with. Her dress suggestions were terrific. One dress needed altered and the whole experience was professional and perfect. Thanks! -
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Marianna Sent on 03/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
great people and excellent service! -
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Casey Sent on 03/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The customer service at Lilla's is amazing! Originally, I found my dress from a store 2 states away. I found Lilla's online through the designers website. In my first meeting with Dianna, I could tell that they really care about you. The staff was beyond helpful every time that I returned for a fitting. Brad, who altered my dress, went above and beyond every time my mother wanted me to try another sash or veil (even though I did not choose either one). I cannot say enough about how great the service was from each person. On my wedding day, my dress "WOW'd" the guests, and my husband.
- Casey -
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Carly Sent on 03/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Had a great experience here with Tawni!! She was super helpful and when I came back to try on my dress after I purchased it I was nervous. She made me so much better and found me an awesome veil that sealed the deal that I made the right decision. Love my dress and will be going here for alterations as well! -
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User1542123 Sent on 02/23/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great family run store. Have a wonderful selection that doesn't break the bank. -
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User1530421 Sent on 02/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Had a wonderful experience!! Very pleasant, honest, and worked hard to help me find bridesmaids dresses. Definitely will recommend to other brides! -
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Dianna Sent on 11/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lilla and her staff helped my mother and I with my wedding dress when another vendor had failed me. They were able to work with me to find the perfect dress that was instock and put the fun back into my weddding planning again! -
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Katie Sent on 10/20/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I visited three locations while picking out my wedding dress. Lila's Bridal was the only place that really took the time to try to find something of which I could personally connect. I believe Shelby helped me. She picked out this dress that I thought was pretty, but I wasn't sure how it would look. Once, I put it on, it was love at first sight. It was perfect. A big thanks to everyone there! -
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Brittany Sent on 10/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved Lilla and everyone at this little boutique situated in York. I found my dream dress here. It was actually the first dress I tried on, but I couldn't believe it. But Lilla knew, she said I'd be back. She was right! I purchased a style by Ella. I had ordered it over a year before my wedding, but they kept it safely stored until it was time for fittings. My mom even ordered her dress here after falling in love with all of their options. We both had our fittings done together and both times went flawlessly. My dress looked wonderful and fit perfectly on the big day! Definitely stop here for a unique experience, and skip the standard David's Bridal and Alfred Angelo chain stores. Lilla has a ton of options for most price ranges. -
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Char Sent on 10/13/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My dress hasn't come in yet but so far I have had a great experience with Lilla's! This was the 3rd non David's Bridal shop I went to but still didn't have a clear idea of the dress I wanted. I always thought I'd want a princess-y ball gown, but none had felt right after tying on a variety of dresses. Tawni was amazing! She listened to how previous shopping experiences had gone, then both her and I pulled some dresses for me to try on. Without getting pushy or giving her opinion, she had me try on a dress that really was my dream dress, only once I got it on, it definitely wasn't me! Tawni was really great, once I admitted a ball gown wasn't for me, she gave her opinion on what would look best on me, and helped me try on some completely different styles that I never would've have picked myself. But I have no doubt that if I had fallen in love with the ball gown that she still would have been great about that too. It didn't take too long to narrow it done to two dresses, but I couldn't decide and probably tried each one at least 3 times, and Tawni was really patient. I didn't feel any pressure to buy a dress that day. Like I said, my dress hasn't come in yet, but I'm so excited to pick it up. Lilla's is in my hometown, and even though I live 4 hours away now, I will also be going there for alterations, as I have heard they do a great job for a reasonable price. -
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User1181651 Sent on 05/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My reception dress and bridesmaids’ dresses were purchased from Lilla’s. I absolutely loved it there. From the moment I called on the phone to see if they had a few dress styles in stock, they were extremely kind and helpful. They had a great selection of dresses at reasonable prices.
They kept me informed on the progress of the dresses via phone and email which I thought was really nice.
I had fun and pleasant experience and would recommend Lilla’s for special occasions. I look forward to going back for an anniversary dress!
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User1088226 Sent on 02/09/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to Lilla’s because I was part of a wedding and the bride ordered our dresses from Lilla’s. I had never been there and didn’t really know what to expect. Turned out to be great! The staff was very nice and helpful. Our alterations were perfect and not that expensive. It is a nice family run business; we were in on a Saturday and met all three generations, really sweet. -
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Tracey Sent on 07/12/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I tried other bridal boutique's and was highly disappointed...made a last minute appointment at Lillas and was blown away! I found the perfect dress for my rehearsal dinner and wedding ceremony! Lillas couldn't be more accomodating and does excellent work! Thank you Lilla! -
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Jessica Sent on 06/11/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everybody at Lillas was MORE than helpful, including Lilla herself! They actually picked out dresses for me to try when i wasnt seeing anything that struck me fancy, and low and behold, the first dress i put on that i did not care for on the hanger, was the dress I ended up buying! They know what they are talking about ,and have great taste and style. My bridal party was the least bit cooperative with the fitting appointments and even picking up/paying for their items, and they were completely patient, helpful and understanding. I would recommend this to ANY bride out there looking for a intimate dress findng experience, with great service and quality at the same time!!! Thank you to Lillas (diana especially) for picking a beautiful gown that i felt like a princess in all night long!!!!! -
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Ashley Sent on 07/19/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lila's carries beautiful gowns. Everyone loved my dress and most of all so did I. -
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Brittney Sent on 08/05/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to Lilla's for my prom/homecoming dresses 6-7 years ago and was so happy with the service that I went back for my wedding dress! I decided to go with the first dress I tried on! They are excellent in helping and making suggestions to make you look beautiful for your wedding day! They are very easy to work with and Lilla is great! She made alterations to my dress and they fit perfectly and were exactly what I wanted! Highly recommend! -
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Sara Sent on 10/07/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I found my dream dress at Lilla's Bridal - they literally had the exact style I was looking for. Don't go to Lilla's if you are looking to spend $500 or less.. that was my original budget and it didn't happen, LOL. Their dresses are BEAUTIFUL, but on the more expensive side due to the handmade details on each of the dresses. I would go there again in a heartbeat, however, I wish they had more sizes to try on. Most of their selection of sample dresses are 2-10, and with how gowns are cut, it's hard to imagine this gorgeous dress on you if it's 4 sizes to small. That is my only complaint about my experience at Lilla's. She's amazing and will have your alterations done in no time at all! -
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User2135759 Sent on 01/31/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We shopped at Lilla's for my wedding gown and received excellent service and a great deal on my dress. After dissapointment elsewhere, we went to Lilla's looking for a semi-last minute Maid of Honor dress. We found one we loved within 5 minutes. Despite only 12 weeks to the wedding, we were assured they would get it in time. If the designer didn't have it in time, they would work somthing out. Great experience and trust in this company. -
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Demi Sent on 11/02/20104.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Loved Lilla's, my dress was gorgeous. Everyone loved it, I wore it all night long and was very comfortable. I got so many compliments on the dress. Picking it out was a breeze at Lilla's. The sales team are very knowledgable about what works for your body type and they are honest. They don't try and push dresses that are at the upper limit of your budget. And Lilla is an awesome seamstress. She had quite a bit of work to do on my gown and you couldn't tell... it seemed like it was made for me off the rack. -
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Alexis Sent on 10/22/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect Experience
I knew I wanted Lilla’s to be my first stop for a wedding gown as my family has been going there for years. I tried on quite a few dresses and none of them felt perfect. The girl we worked with told us she had another dress that she thought fit everything I wanted, but it was a little above our initial price range. She was so nice and asked to make sure that was okay before she showed it to me… but as soon as I had it on, we all knew it was the one! They made sure the gown fit perfectly for my wedding day and looked perfect the day of, and it was just amazing! -
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Erin Sent on 09/14/20204.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Boutique
I had the best time selecting my dress with my family. They were super helpful and let me try on so many gowns. The alterations department was amazing and my dress fit me like a glove. The only thing that was a slight hiccup was when we picked up my dress. I originally was going to pick it up on a Thursday, but changed plans to pick it up on a Friday. Upon arrival my dress was still not steamed. They immediately steamed it and we only had to wait 30 min. -
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Kaitlynn Sent on 01/20/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I said yes!
Such a wonderful and beautiful experience. The staff was friendly and so very helpful. They made my search for the perfect wedding dress as perfect as I could ever have hoped for. -
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Kimberly Sent on 02/10/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought my wedding dress here. I had such an amazing experience at Lilla's. The consultant was so patient and worked with me to really fine tune the type of dress I was looking for. After my initial appointment, I still had an appointment at another location and told them I would call with my decision. However, I was worried about leaving and losing the dress; it was a discontinued design and they only had one left in the store. The consultant told us she would work with us--take a long time putting it back away. However, in the time that it took her to say goodbye to us, the bride in the next room over took the dress from my dressing room and was preparing to try it on. When my consultant came back, discovered the dress missing, and figured out who had taken it, she made sure to insure that the dress was kept safe for me. She allowed the bride to try the dress on, because she knew it just wasn't the style she was looking for and that it would be safe. She was right and the consultant quickly took it and placed it in a secure place. When I came back just a few short hours later, it was there, waiting for me. My consultant really fought for me and made sure I got the exact dress I wanted. I'm so happy I chose Lilla's. -
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Alicia Sent on 10/10/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lillas provided me with such an amazing wedding dress shopping experience! The women on the staff were all very friendly & helpful-from picking THE dress, tailoring it perfectly, choosing accessories. It was all easy & enjoyable.
I traveled from Philadelphia to come to Lillas & I'm sure glad I did! I would absolutely recommend sending brides here. Thank you! -
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Alicia Sent on 02/18/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I was very pleased with Lilla's. Every dress Lilla pulled for me was GORGEOUS. She pointed out what she liked and didn't like about each dress on me, which was such a help. I ended up buying the first dress I put on, but still tried on three more dresses. She never left me the whole time I was there and made sure I was satisfied with my dress and accessories. The only negative thing was the high prices, but after going to David's bridal for my shoes and seeing how awful their customer service was, I was very happy that I went with a better quality vendor for my dress. -
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Paige Sent on 10/06/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Loved this bridal boutique. They have a great selection of dresses. I wanted something very simple, not so traditional and with sleeves. They were easily able to accommodate. They carry high quality dresses for reasonable cost for a wedding gown. Staff is friendly and experienced. My alterations were done well and for a low cost. -
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Krystal Sent on 06/15/20104.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I purchased my flower girls dress from Lilla's off the discount rack! They were very helpful and nice! -
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Dana Sent on 07/21/20084.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I purchased my wedding dress from Lilla's in November 2007. My wedding was 7/5/08 and I was so excited to finally get to wear the beautiful gown! It was exactly what I was looking for, and I have Lilla and her staff to thank for taking the time to help me find the perfect dress. The alterations were perfect, and dress was absolutely perfect! I only wish I could have worn the dress longer! -
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Veronica Sent on 07/01/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Store is very nice and the staff was helpful. Will not offer any type of discount on the dress or veils. -
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User2351982 Sent on 10/01/20154.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Lilla's was the first and last bridal boutique I visited on my gown journey. The staff was so accommodating and helpful and really made me feel as though I was the only bride to walk in their doors! I'm from New Jersey and live in Harpers Ferry, WV and our wedding was in Elizabethtown, PA- so it was the perfect location for my friends and family to meet up and they helped to schedule fittings to meet my travel needs. I tried on numerous dresses, and they helped me to narrow my search down until I found the most perfect gown I could have ever imagined. They paired my gorgeous Waters lace gown with a blingy belt and beautiful pearl finger tip length veil- WHICH I didn't think I would like, but their creative eye opened me up to options I didn't know would work.Lilla does all the alterations and they were very reasonable in price. They almost finished renovations just as I had my last fitting and the place is looking even more beautiful. Its such a fun environment for such a happy occasion . I recommend Lilla's beautiful shop to all my friends and family!!! -
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User1849823 Sent on 09/15/20144.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
I ordered my bridesmaid dresses through Lilla's. Everything with the ordering process went well. My only complaint is that the designer dresses we chose must run small because all of the dresses were too small on all of the bridesmaids, despite having given their exact measurements prior to ordering. I wish Lilla's would have ordered a size up for everyone instead of their exact size because then it would have fit much better. It's a lot harder to let a dress out than to take it in and a couple of the girls still had size issues after getting their dresses taken out. -
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Nicole Sent on 05/16/20144.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
All of the ladies and men at this shop were very nice! They helped me find the perfect gown, and were patient with me -- I tried on a lot of dresses! I was able to buy "off the rack" which helped with the designer costs of the dress. I would recommend this shop to anyone looking for a wedding gown or for a special occasion dress! -
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