Laysieng Couturier Reviews

Reviews

• 
  User1975515 Sent on 12/18/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Best customer service ever! This amazing couple helped me even when I did not have an appointment. They assisted me in finding the most amazing gown and made me feel so important and special! 5 Stars!

  Best customer service ever! This amazing couple helped me even when I did not have an appointment. They assisted me in finding the most amazing gown and made me feel so important and special! 5 Stars!
• 
  User878190 Sent on 07/26/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I knew many years ago that if I needed a special dress this was the place to go. I was not at all disappointed. I loved my dress and the attention to detail was exceptional. I will return for my next special dress!

  I knew many years ago that if I needed a special dress this was the place to go. I was not at all disappointed. I loved my dress and the attention to detail was exceptional. I will return for my next special dress!
• Jess Sent on 05/31/2013
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  My wedding is in July and I visited this shop for the first weekend in November. I found the shop owners to be extremely helpful, knowledgeable and very personable. The shop wasn't too busy for a Saturday afternoon and my bridemaids got their dress from the same location. She even shipped the dresses to the girls that live out of town. I've been back twice now for some fittings and minor adjustment and I couldn't been happier with the service that I have received.

  My wedding is in July and I visited this shop for the first weekend in November. I found the shop owners to be extremely helpful, knowledgeable and very personable. The shop wasn't too busy for a Saturday afternoon and my bridemaids got their dress from the same location. She even shipped the dresses to the girls that live out of town. I've been back twice now for some fittings and minor adjustment and I couldn't been happier with the service that I have received.
Are you interested?
Send a message
• Joanna Sent on 09/27/2011
  4.5 out of 5 rating

  4.5
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    4.0 out of 5 rating
    4.0

  Good service, good prices, quick work. I went in with a specific dress in mind, that they carried. I was in, tried it on, and purchased it within an hour. I bought my dress almost 2 years before my big day and they kept it there until the week before the wedding. Laysieng herself was very quick and efficient and after her intial alterations I didn't require anymore. All the seams and the the bustle held up for the entire ceremony and reception (and a lot of dancing). All in all I was very pleased with the quality of service and work.

  Good service, good prices, quick work. I went in with a specific dress in mind, that they carried. I was in, tried it on, and purchased it within an hour. I bought my dress almost 2 years before my big day and they kept it there until the week before the wedding. Laysieng herself was very quick and efficient and after her intial alterations I didn't require anymore. All the seams and the the bustle held up for the entire ceremony and reception (and a lot of dancing). All in all I was very pleased with the quality of service and work.
• 
  User1842994 Sent on 10/02/2014
  1.6 out of 5 rating

  1.6
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Basically as soon as I had purchased my MOH dress (I was in Australia when I purchased it) they no longer corresponded with me. Not to mention they put my credit card details in an email when I specifically asked them not to (including security code and expiry). I sent them emails for two months about the MOH dress and receiving proof of purchase or some sort of confirmation it had been ordered. There were some issues that came up and I required a response, but nothing. I finally showed up to retrieve my dress or get a refund three months later. Which I got once I threatened to file a police report. Dress in hand I went to leave the store only to have the female owner yell at me for 5 minutes (with potential customers in the store?!) until I reminded her that she had customers in the store and she should maybe not yell and blame an unhappy customer for a less than stellar experience, especially if she was the ambassador of excellent customer service she claimed to be. That ended the yelling and I went on my way. I recently got engaged and will not be purchasing my dress from them. If this is how they react when something tiny goes wrong I'd hate to be a bride in a bind depending on them to make everything right with my dress. No thanks.

  Basically as soon as I had purchased my MOH dress (I was in Australia when I purchased it) they no longer corresponded with me. Not to mention they put my credit card details in an email when I specifically asked them not to (including security code and expiry). I sent them emails for two months about the MOH dress and receiving proof of purchase or some sort of confirmation it had been ordered. There were some issues that came up and I required a response, but nothing. I finally showed up to retrieve my dress or get a refund three months later. Which I got once I threatened to file a police report. Dress in hand I went to leave the store only to have the female owner yell at me for 5 minutes (with potential customers in the store?!) until I reminded her that she had customers in the store and she should maybe not yell and blame an unhappy customer for a less than stellar experience, especially if she was the ambassador of excellent customer service she claimed to be. That ended the yelling and I went on my way. I recently got engaged and will not be purchasing my dress from them. If this is how they react when something tiny goes wrong I'd hate to be a bride in a bind depending on them to make everything right with my dress. No thanks.