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Weddings

Kalahari Resorts and Conventions Reviews

Kalahari Resorts and Conventions

Kalahari Resorts and Conventions

Pocono Manor, PA
3.4 out of 5 rating, 5 Reviews
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Reviews

3.4 out of 5 rating
3.4 out of 5 rating
5 Reviews
68% recommend it
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    3.4 out of 5 rating
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    3.4 out of 5 rating
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    3.4 out of 5 rating
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    3.4 out of 5 rating
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    3.4 out of 5 rating
Weddingwire
3.4/5 5 reviews
Google
4.4/5 19941 reviews
  • H
    Hillary Sent on 08/21/2017
    5 out of 5 rating
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    I got married at Kalahari one week ago and it was truly the most STUNNING and personalized wedding I could have ever dreamed of!!! The ceremony and reception were beautiful, our guests are still calling to tell us how much they enjoyed every second of the wedding! From the beginning of the planning process our event coordinator Eric was the greatest!!! He walked us through the planning process step by step making sure every detail was perfection and on that day he was by my side perfecting every detail!!!! The food and drinks and personalized wedding cake were incredible! The event and banquet staff at Kalahari are unlike any there are, they are the kindest most helpful group of people. There really are no words to properly express how AMAZING of an experience our guests and my husband and I had getting married at Kalahari!!! I was the most stress free bride thanks entirely to them, my highest of recommendations!!
  • User2000539 Sent on 01/07/2015
    5 out of 5 rating
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    Everybody that we worked with were great. They were very helpful is asking us questions on things we did not think about. They were also very flexible in adapting things to the way we wanted them. The food was excellent. We had only positive comments from guests that attended.
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  • J
    John W. Sent on 10/13/2022
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    Do not get married at kalahari

    For the past year and a half my wife Monica and I have been bragging about getting married at Kalahari. Now that it’s all over, there is not too much to brag about. I specifically wanted to get married at a venue/event center to eliminate most of our stress. We wanted a destination that was close to home and capable of accommodating our number of guests, while keeping everything under one roof.

    All of the changes and misguided information started very shortly after giving our deposit. One of the first questions I asked is if I could pay with cash. I was told that I absolutely could, only to find out a few short months before the wedding that policy apparently changed.

    After our food tasting we were both told we were going to hear back shortly about pricing on the desserts and cake along with the final pricing of the event itself. This didn't happen until weeks later, after both of us reached out multiple times. I left a voicemail and tried calling many more times. We only heard back after I called Sarina and asked her if Veronica still even works there. Veronica told Monica she had been playing phone tag with me for the past few weeks. I'm not sure who she was calling and leaving messages to, but it wasn't me.

    We were instructed by Veronica to meet Lauren in the ballroom at 5 PM for our rehearsal. At 5:23 I asked the A/V guy where she was and his reply was "I have no idea" then paged her. She finally arrived and we told her we would really like our cocktail hour to be outside as originally planned, and she said she was going to call Riley and Veronica . She then told us five different reasons as to why it could not be held outside.

    I still to this day don't really know what the exact reason was.

    I told Lauren to forget the cocktail hour arrangements because we needed to start with rehearsal. She replied that we were free to do whatever on our own and she was just standing in to observe. I’m not really sure what the whole point of her even coming was honestly. I have been in many weddings and never once has anyone who works there said you are on your own.

    After our rehearsal we went upstairs for our dinner at Sortino’s where we had made reservations for 6 PM weeks prior. We were late for our dinner, because we had no help or direction at rehearsal. My mother who made the reservations, went upstairs to let them know we would be a few minutes late. To her surprise they not only told her the room was not ready they said it was because they didn't know we were coming. My mother talked to Christina at Sortino's in person along with through email and on the phone. My wife Monica also talked to Christina via email, giving the exact food order.

    The time for the florist was changed to noon by Veronica and none of us were informed, which significantly impacted the whole timeline for pictures as our photographer didn't have flowers to use. This was one of the most upsetting issues, as our photographer was paid to be there at a certain time, which he was, to capture all of the moments and activities that were important to us.
    Even after pushing the florist to a noon arrival time, the reception area was not complete for her to do her job. The sweetheart table was not up for her to decorate, which was something we paid her to do. The fact that our family members had to set up certain decorations along with the groomsmen is completely unacceptable

    Multiple guests complained to us that the bars were running out of alcohol. Considering I paid $65 per person for an open bar, this was a HUGE issue.

    The vendors in the reception had no table to sit at. A table had to be set up while the reception was going on. This makes us look like complete idiots, especially after multiple emails about it and sending pictures of the seating chart. If it was very unprofessional for guests to see the room break down and set up, this is definitely unacceptable during the middle of our wedding.

    At the end of our wedding night we were approached by Veronica and were told that Monica’s order at the cabanas in the water park had been refunded and a new one was made. This was to make up for the stress and mistakes that had happened all day long. We were told that new food orders were put in and we “wouldn’t have to worry about anything but alcohol” on Sunday at the waterpark. It was not a surprise on Sunday that the employees at the waterpark knew nothing about this and Monica’s order was already deleted. The water park was not very busy at all, and there were tons of open cabanas, so I'm not sure how what we were promised just disappeared.
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    Monica Sent on 10/16/2022
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    Not a Wedding Venue

    This event center may be okay for literally any other event, but weddings is not one of them. They don’t have an actual wedding coordinator and they’re communication is piss poor. They messed up SO many things on our wedding day that they were giving us upgrades and complimentary items left and right. Too bad that’s not what we wanted or asked for! We just wanted our day to be stress free, organized, and the way we had planned it. Guess that was too much to ask for.