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Jewelry Factory Reviews

Jewelry Factory

Jewelry Factory

Livonia, MI
4.0 out of 5 rating, 9 Reviews
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Reviews

4.0 out of 5 rating
4.0 out of 5 rating
9 Reviews
80% recommend it
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  • Quality of service
    3.9 out of 5 rating
  • Average response time
    3.9 out of 5 rating
  • Professionalism
    4.3 out of 5 rating
  • Value
    4.3 out of 5 rating
  • Flexibility
    3.7 out of 5 rating
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Awards

9
  • Chrissy
    Christine Sent on 05/14/2014
    5 out of 5 rating
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    My fiance bought a custom engagement band from another company, but the jewelry factor in livonia added a diamond to the ring. They were very flexible and professional and I absolutely love my ring. The diamond is beautiful. I had a promise ring that he purchased from this store and it was gorgeous also. They were also very polite and pleasant when sizing my ring finger. I am likely to return here for wedding bands and/anniversary bands and engravings. They are so flexible and offer so many options
  • User1211397 Sent on 06/23/2013
    5 out of 5 rating
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    To all you couples, please don't go to any of the big named chain stores for your engagement ring and wedding bands. You will get the best deal and the most beautiful ring if you visit the Jewelry Factory!

    It is a very small store located in a somewhat deserted strip mall, but please don't let that scare you away. Once you step inside and look at the amazing selection you will be more than pleased. My engagement ring and wedding band are so gorgeous! My Husband got such a great deal and now I have the biggest rock compared to all of my friends' and family's rings :-)

    The best part of it all is that my engagement ring appraised at 1.5 x the price he paid, and my wedding band appraised at more then 4 x the price!
  • A
    Tiffany Sent on 01/23/2012
    5 out of 5 rating
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    They were amazing!!! We had to get my band last minute and they were so helpful and understanding of my situation. They helped me find an amazing band to match my engagement ring and I don't regret it.
    • illustration stars

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  • L
    Jenny Sent on 11/02/2008
    5 out of 5 rating
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    I am happy with the ring I purchased here and felt the price was good for what we received.
  • Esther
    Esther H. Sent on 09/01/2020
    4.4 out of 5 rating
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    WOW! Just wow

    My fiancé proposed with a ring from the Jewelry Exchange. He was able to design it himself and it is everything I ever wanted. I love my ring and I’m so thankful for the staff who helped him create it!!!
    • Jewelry Factory 1
  • M
    Michelle Sent on 04/09/2015
    3.9 out of 5 rating
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    They helped my Finance pick out the perfect ring for me, I just love it!
  • J
    Jessica Sent on 09/27/2011
    3.7 out of 5 rating
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    I PURCHASED MY HUSBANDS WEDDING RING HERE AND WE ARE BOTH VERY HAPPY WITH THE RING. HOWEVER THE 2ND DAY OF OUR HONEYMOON ONE OF THE STONES FELL OUT, SO THE DAY WE CAME HOME I TOOK IT UP THERE AND WHEN I CALLED A WEEK LATER I FOUND OUT THEY HAD NOT EVEN SENT HIS RING OUT, DO HE WILL BE WITHOUT IT FOR ALMOST 3 WEEKS =0(
  • L
    Lauren Sent on 04/26/2014
    3.2 out of 5 rating
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    When we went to order our wedding bands the lady helping us told us one price, we loved it, and went to purchase it and it was way more expensive. I couldn't get the wedding band I wanted because of this mistake.
  • S
    Sonya C. Sent on 02/12/2020
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    Faulty design

    My husband bought a ring here and two months after he proposed a small diamond fell out. They replaced it. Since then three more small stones have fallen out. I inquired about how this keeps happening and they said the construction on the ring was faulty and needs the face of it needs to be, replaced which would cost $400 since we are now out of the 1 year window!
    A ring that wasn't made right will cost us $400, absolutely ridiculous! After speaking with corporate they offer to give us 70%of the rings value if we wanted a new one. This ring was custom designed by my husband with me in mind, why on Earth would I want another ring? I want the ring my husband got for me to not be structurally faulty!

    Do not go here if you want a ring to last! Go somewhere that stands behind their product!