Jasmine's Bridal Shop Reviews
Reviews
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3.8 out of 5 rating
3.8
48 reviews
Recommended by 76% of couples
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Quality of service 3.7 out of 5 rating3.7
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Average response time 3.8 out of 5 rating3.8
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Professionalism 3.8 out of 5 rating3.8
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Value 3.8 out of 5 rating3.8
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Flexibility 3.7 out of 5 rating3.7
+40
User photos
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Ariana Sent on 10/06/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The dress of my dreams
While this is not the "traditional" route to get a wedding dress, I cannot believe it is not more popular. Granted, I was slightly nervous ordering my dress online - but my gosh it was worth it. I got the dress of my dreams through Jasmine Bridal, fully custom with every last detail being perfect, for literally a fraction of the price. I had a local seamstress take my measurements, and then I sent them over. I cannot believe how perfect every measurement was. I gave a half inch wiggle room for my waist because I figured it would be easier to take in than to take out, and guess how much I had to have taken in? That exact half inch. The local seamstress looked at me like I might have been crazy when she heard I was having my dress made, but when she saw it she was in awe. She could not get over the craftsmanship, the quality, and the detail of my dress.
You must know exactly what you want. Your dressmaker will follow every detail you provide. This worked out perfectly for me because I knew exactly what I wanted and I was not able to find it in the dress shops without spending thousands upon thousands on alterations and modifications. I sent over a ton of pictures outlining exactly how I wanted every piece of the dress, and they delivered 100000%
Thank you to the team for making the dress of my dreams. It was so spectacular. My photographer called it "a work of art". All of those flowers you see? Hand-stitched on.
They also made my mom's Mother of the Bride dress, which oh my gosh - the most beautiful MOB dress I have ever seen.
Highly recommend having your dress made here. I would do it all over again. -
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Alexandra Sent on 07/11/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful, detailed work
I bought two wedding dresses from Jasmine's Bridal Shop. I am still waiting on my ceremony dress but just received my reception dress. The pictures they sent during the process really don't do it justice! The dress is beautiful and very high quality. I got pictures/fabric samples throughout the whole process and was able to tweak things throughout that didn't perfectly align with my vision. Sometimes communication could be slow because of time zones but for the most part the process was smooth and painless. Thank you to Irina and the whole Jasmine's Bridal team! -
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Pear Sent on 02/05/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made my dreams come true
Jasmine’s Bridal worked TIRELESSLY to make my vision a reality. The dress I fell in love with when I was a kid of course was no longer being made. Jasmine’s Bridal made a near perfect copy of it and even made a custom top different to the original- which is what I wanted and this made it even more perfect than the original! It was a very tricky dress, one of which the back was reworked numerous times because it was so unlike anything else. The entire team helped me so much and kept in constant contact with me the entire way. I greatly appreciated their patience as they never gave up on the project or on me and made sure I was left ABSOLUTELY HAPPY AND IN LOVE WITH MY DRESS!!! I can’t imagine a more PERFECT wedding dress and they made the image in my head come true- a feat not easy to do and I wasn’t even sure if it was possible. Don’t hesitate- place your order right away! It takes time, as any art should and they are 100% worth the wait and they even delivered to me early! THANK YOU THANK YOU A THOUSAND THANK YOUS TO IRINA, JAMES AND THE ENTIRE JASMINE’S BRIDAL TEAM!! THE BEST OF THE BEST!! -
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Victoria Sent on 03/05/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding dress design
attentive to detail, great quality, fast turn-around! very pleased. -
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Jen B. Sent on 01/26/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
champagne taste on a bud lite budget
Amazing!!! Jasmine’s made my dream dress for a fraction of what similar dresses cost in boutiques. I pieced together my favorite parts of different dresses, and they made it exactly as I had imagined. They were unbelievably flexible and accommodating — they even remade the entire bodice of the dress for a small extra fee, after my measurements changed (curse you, lockdown!). -
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Jackie Sent on 12/09/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding dress
My dress came out beautiful!!!! -
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Audrey Sent on 09/16/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made the whole day
My dress was made perfectly down to every last detail. The team is so nice and accommodating and really want to make sure you are getting your product exactly as you like. They were timely, responsive, and so nice to work with. The process was easy and everything fit perfectly when it came in. They really did make the dress of my dreams and made my entire wedding day perfect. Highly recommend using them for whatever you need! -
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Isabela Sent on 09/15/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
The team is amazing and careful with the details. The beading is esquisite and just like I pictured it. The materials are high quality. I feel beautiful in the dress. Would definitely recommend. -
Quality of service
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Salina Sent on 02/08/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Customer feedback
I just received my veil and am blown away at the detail, and work that was put into it! I'm absolutely in love with it! Thank you so much for the prompt responses and for getting back to me about ALL the questions I had throughout the process. I would highly recommend you to anyone I encounter looking for custom made bridal attire. Wishing you all the best!! -
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Ally Sent on 06/04/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional quality and workmanship
I love my intricately beaded, full lace couture gown at 1/3 of the price I would have paid elsewhere! The experience was seamless. Highly recommended! -
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Larissa Sent on 09/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
I LOVEDDD my dress! It was amazing! It was everything I ever wanted. It was my dream dress. The quality was great and the service was great. Everything came out the way I asked. My dream dress didn’t exist but they were able to make it for me! I highly recommend!!!-
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+4 photos
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Kalinda Sent on 08/10/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was a great experience working with jasmine’s bridal store.
They made my dress just the way I wanted it to look. I was a simple but elegant bride. Thanks to jasmine’s bridal store. -
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Niki Sent on 05/04/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
PERFECT i will order again :)
The best choice for wedding dresses!:)
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Quality of service
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Twinkle Sent on 03/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful gown
I had my wedding dress made by jasmine bridal and it arrived after 4 months. The dress is very beautiful and I received a lot of compliments on it. The fit was also really good.-
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+6 photos
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Quality of service
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Lucy Sent on 11/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience, definitely worth it
I absolutely love my dress! I tried on a bunch of wedding gowns in stores, but couldn't find anything I liked. I wanted a traditional dress with a high back, which was near impossible to find. Jasmine's Bridal Shop were amazing, and made the most gorgeous dress exactly how I had hoped. I am a complete novice to dresses and dressmaking, so I ended up getting the bodice remade because I hadn't been specific enough in what I asked for. The workshop created lace appliques in a style similar to the picture I had sent, rather than me specifically asking for a lace overlay I wanted. I want to be clear this is 100% my fault, and they were so helpful and were able to remake the bodice within a week. I went for designer grade materials, and it was definitely worth it. I opted for standard dressmaking rather than designer grade, and it's also great and very well made. Definitely purchase samples of the materials to make sure you're happy with the quality. My advice to anyone is to be really specific in the details you want, and if you're not sure seek the advice of a dressmaker first. Irina was so patient with me having no idea what I was doing though, and was so very helpful throughout. I am so happy with my dress, it's more perfect than I could have hoped for, and the whole process was so easy. -
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Nancy Sent on 06/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Timely, attentive, accommodating, good quality-
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+4 photos
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Andi Sent on 05/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you very much for making my dream dress! From the excellent customer service to the fast delivery, I am thoroughly impressed and couldn't be more happy! The dress was perfect, versatile and unique with an amazing fit! -
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Nazike Sent on 02/14/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am so happy with my dress! The quality and work is amazing. The team who worked on my dress did great job. The communication between me and Irina was super. I still can't believe that they did this all from a distance. Would definitely order more dresses in the future and share this company with family and friends. Everyone should hear about your great work and service. -
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Christine Sent on 12/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
DON'T make contingency plans, because you will LOVE your dress from Jasmine's bridal. I used designer grade materials, and the results were stunning. Their beading and lace quality are unmatched by other custom dress shops. The quality was beautiful, I really recommend them. Use their trello board and talk with James. You won't be disappointed. -
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Jo Sent on 11/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found them easy to work with and very professional. The end dress was amazing and even better than I could have imagined. I have already recommended them to friends. Marta you exceeded my expectations by miles, it was wonderful working with you. -
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Grace Sent on 11/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked with Marta and we were talking for about 3 months getting everything sorted before I ordered. Yet to have my wedding will post photos to jbs after -
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Helen Sent on 11/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jasmine Bridal and Irina were spectacular! They were thorough, diligent, and honest. My dress looked 90% accurate compared to the inspired dress, which is exactly what their website information stated. I am very detailed-oriented and they stayed with me each step of the way. It is especially important to communicate clearly what you want because they will follow your requests. Great experience; I would recommend. -
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Abbie Sent on 10/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Extremely pleased! I ordered my dress through Marta about a year in advance, during the slow season, and couldn't be happier. Communication takes ~24hrs bc of the time difference, so just get your orders in early, and be patient, and it's so so worth it! My dress fit perfectly and laid perfectly, needed no alteration (once I bought a corset and hoopskirt to wear with it). I got a replica dress here for ~1/10 the cost of buying at the boutique. I highly recommend working with them, and I'll gladly answer questions anyone has about my experience! -
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Kayla Sent on 12/18/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jasmine's Bridal Shop custom makes your dress providing you with a ton of flexibility which I love. I ordered color swatches before hand to make sure that I was pleased with the color and quality of the fabric. I have heard rave reviews in the past about this shop but I was still a little uncomfortable ordering from China so I decided that ordering the swatches would give me a good idea of how the company does business. After receiving the color swatches, I was not nearly as concerned and you can't beat the price. They post photos of the actual dresses they make on their Facebook page and Blog which I found extremely helpful. Plus, you can view their customer testimonials on these pages as well. I can't wait to get my dress! I will re-post with an update as soon as it gets here.
UPDATE: I LOVE my dress!!! It fit perfectly and I didn't even give them my custom measurements! Not only did it look great but it fit great as well. I did end up paying to having it altered locally but that was only because of personal preference (I lost a little more weight than I had anticipated and I also wanted to bring the ruffled portion up slightly higher). The seamstress did say that I could've left it as is becasue it fit so well...but I'm SUPER picky and was worried I would lose too much weight before the wedding day so I took it in anyways.
I also want to mention that Jasmines was very responsive to my e-mails and although sometimes it would take a few days for them to get back to me, they always did. The closer it got to the completion date, the more I heard from them....They even sent photo updates along the way. At one point (close to completion), I wasn't sure about the color of some of the ruffles and they happily fixed the color/ruffles for me. They may be super busy right now but it's for a reason...they are that good! The quality and value can't be beat! -
Quality of service
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Leanne Sent on 04/20/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was on an extremely limited budget for a dress, a $1,000. I couldn't afford an expensive bridal gown. However, I was in love with the newest styles from designers which started at $3,000!!
I found Jasmine's Bridal Shop online and saw their prices for bridal gowns were $300-$400. I was like, what is the catch? However, I was willing to gamble for my perfect wedding dress.
There is no catch!! I received two bridal gowns that look designer quality for around $400 each. Jasmine's has differently levels of quality; which means the level fabric and seamstresses used on your dress. I chose Premium level, which means not "designer" fabric to me. I could not tell a difference between the craftsmanship of boutique made dresses I tried on and my dress made by Jasmine's. What I mean by not "designer" fabric is for example my dress's organza was not silk, but a blend. I couldn't tell the difference and neither could anyone at the wedding.
I did not choose a dress from their website selections, but sent pictures of dresses I was in love with that couldn't afford. They quoted me prices for the dresses and I submitted my order. They created the dress almost exactly like my photos and with my measurements. I only say almost because one of my dresses had lace overlays and the lace was not exactly the same design, but so close I was completely satisfied.
I received my dresses within about 3 weeks of placing my order. I didn't even have to pay shipping. However, you will need to get your dress steamed since they will be a bit wrinkled from shipping, but I think steaming any wedding dress is pretty standard procedure anyways.
I was able to wear one dress for the wedding ceremony and another for the reception and still keep within my dress budget. I received so many compliments on dresses. They looked fabulous!!
I would recommend Jasmine's Bridal Shop to everyone, not just people on a budget. -
Quality of service
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Kristie Sent on 03/22/20154.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I worked with Kimmie on my dress and she was great. She made sure to take her time in the planning process (I got a custom dress). She sent multiple samples and pictures until we were both clear on the vision. What I got was way more stunning than anything I could have imagined. She really made my dream dress a reality, and her pricing.... You can't beat it. She made me a dovE grey dress hand beaded to perfection, each leave detail added one by one for a quarter of the price of any dress I found elsewhere.
Her responses were quick and professional. She it'd extremely patient and detail oriented. I definitely recommend her for future brides on a budget who still want something Beautifully stunning. -
Quality of service
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Jenna Sent on 10/15/20254.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I couldn’t image a better experience or dress!
My experience with JBS was great! My consultant was Irina, and she was phenomenal to work with! My dress is everything i dreamed it would be and more! Me being Apostolic, I know it would be hard to find a modest dress in the style I wanted, and if it did it was insanely expensive! But with JBS I chose every detail of my dress from fabric to length, beading, you name it! I know this is the “normal” way of wedding dress shopping but I would recommend anyone to get their dream dress this way! And the quality of the materials are so nice! And the price is even better, at first I was skeptical because of the pricing, but it turned out so good! So if you want a custom dress, but you’re also on a budget JBS is the way to go! And I was able to get my dress very quickly! -
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Brandi Sent on 11/14/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful work! I couldn't ask for a better dress. Great quality for a great price. -
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Nicole Sent on 12/03/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
As a bride on a tight budget with grand dreams I know what you're going through! JBS can be your salvation for a beautiful, inexpensive dream wedding dress so long as you understand what is involved.
First and most importantly, most, if not all, these dresses are made from scratch which means they will take time! Even when you order a dress made it still takes months to arrive so if you do choose to go with JBS make sure if you have at least 6-9 months flexibility, if not more (just to be on the safe side).
Secondly, unless you are purchasing one of their pre-designed dresses without any alterations, you must be sure to be incredibly detailed and specific about what you are asking for. They correspond mostly through email so if you are not super specific things may be lost in translation. That includes providing your measurements. I would even suggest to make notes on the pictures directly with circles/lines/arrows/etc... to demonstrate what your requesting if possible.
If you are patient and specific, JBS will make you a beautiful, detailed, well made dress. When my dress arrived it fit perfectly, had exceptional beading and lace details, and was everything I dreamed it would be. Best of all, I looked as if I were wearing my 10K dream dress but only spent a small fraction of the price. -
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User1703119 Sent on 07/09/20144.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience working with Jasmine's Bridal! My consultant, Malia, was always very responsive, and my dress + veil cost only $500, including two-day shipping from China. My dress was allover lace, inspired by a Lillian West dress I tried on in a boutique. I compared pictures of me in the designer dress at the shop with me in the Jasmine's remake, and there is no difference. I did have to have the dress taken in a bit, but I think that was because I lost some weight in the eight weeks between when I ordered the dress and when it arrived.
Me, in my dress:
http://1.bp.blogspot.com/-E79xtlrcCi0/U5IXrvQY7-I/AAAAAAAAa0I/LWzT7a8tNxU/s280/IMG_5421.jpg -
Quality of service
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Meegan Sent on 07/04/20194.4 out of 5 rating4.4
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Great experience
Overall I am 1000% thrilled with my dress.
There were some significant delays to shipping due to a series of issues and miscommunications, though all involved were highly professional and apologetic. For the quality and value of the dress I received, which is indistinguishable from the original I had copied, I would highly suggest working with this vendor. I’d say clients should add two months to the delivery date initially provided to ensure you have more than enough time to recieve your dress and have any necessary alterations done.
Also when communicating your requests be painfully explicit, draw on/mark up pictures etc. to get your point across clearly, as the communication can be challenging.
I would recommend this provider, and Irina, to anyone looking for cost savings on the perfect dress! -
Quality of service
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Erica Sent on 10/24/20174.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
THANK YOU for making me such a beautiful gown and veil! They were both everything I wanted, and would have been completely out of the question for me if not for your company. Thank you also for your patience as I made minute changes throughout the process. Both this dress and veil were of extremely high quality and I absolutely loved wearing them. I now recommend Jasmine's to anyone getting married; why go to a bridal shop when you can get four times the dress for the same price through Jasmine Bridal? -
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Arman Sent on 10/14/20234.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great custom work, just very slow response times
Jasmine Bridal is great for any custom items that you might need done. You can tell they put a lot of care into their work. We personally ordered a custom-made red drop veil from them with just a few reference pictures for the embroidery style and they matched it almost exactly.
My only major gripe is that their response times are extremely slow. Expect 2-3 days between each email, even for simple detail updates.
If you're ordering things well in advance then it's not really an issue, but we were definitely on short notice, so just keep that in mind. -
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Karen Sent on 10/14/20174.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A little less communication than I would have preferred. Felt I needed to just have faith but was nervous. Keep us crazy brides in the loop. -
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User2143177 Sent on 05/22/20153.5 out of 5 rating3.5
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Quality of service 3 out of 5 rating3.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 2 out of 5 rating2.0
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Flexibility 4 out of 5 rating4.0
I ordered a Catherine Deane dress in December 2014. While I was fully aware the dress wasn't going to be a complete replica, I was a little disappointed that the shape of the dress wasn't right. The designer dress is sleek and elongates the body, where as the dress I received made me look frumpy. The actual look was very similar but when I put it on, it wasn't sleek - it was bulgy. The dimensions were not right and while I reckon you get what you pay for - I look back on the pics I took in a boutique wearing the designer dress and regret choosing this option, despite admittedly saving loads of money.
I wasn't massively disappointed as I knew I was taking a gamble. I have now sent it for alterations and hopefully it can be made look better - but it won't be sleek like the real thing! -
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Racquel Sent on 07/04/20172.6 out of 5 rating2.6
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Quality of service 2 out of 5 rating2.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 1.5 out of 5 rating1.5
I ordered a custom replica dress from them and it was identical to the actual thing! The communication TAT was about 24hrs but they always responded. The dress was shipped on time. However, there was a huge issue with the size of the dress. It was made 2 US sizes smaller than what was instructed. When trying to get the problem resolved regarding alterations that needed to be done, they gave me the run around on getting the issue paid for. If anyone chooses to go through this vendor I would suggest ordering their garmet 3 sizes bigger. -
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User2385857 Sent on 02/09/20151.6 out of 5 rating1.6
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
DO NOT ORDER FROM THIS SHOP!! I ordered a wedding dress from this shop. I sent the pictures like they ask. They said no problem. They went over the promised amount of time to have the dress finished by a month. When I got the dress it was way too small, even though I had a professional do my measurements three times following Jasmine's guidelines. The top of the dress was nothing like the picture and the only thing covering my breasts was lace, they made it see through. When I emailed back about all of the problems with the dress they told me to send evidence that the dress didn't fit. So I did. But it still did not satisfy them. They said send it back, and if they think the measurements were wrong they will fix it, but I have to pay for the shipping and taxes ..etc. They also said if they didn't think the measurements were wrong that I would have to pay for the alterations. They didn't even acknowledge the fact that the dress was see through until I sent a separate email asking specifically why it was like that. They said that the model in the picture I sent was wearing nipple covers, which is not true. I am currently still trying to get my money back for the dress. -
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G Sent on 12/01/20171.5 out of 5 rating1.5
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 0.5 out of 5 rating0.5
Do not buy from Jasmines Bridal unless your willing to take the risk of an ill fitting dress. The quality is okay for the price you pay. Better off buying a pre loved dress. They are good for minor things like a veil but NOT something as important as your wedding dress.
While responsive, if, when something goes wrong the company will not take any responsibility or help to fix the issues.
It will be the customers fault
- it’s not fitting well beaucaude you did not measure right (even tho they could not fit the dress on an adult mannequin)
- it’s late because of your revision photos (not because of delays on their end)
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Angela Sent on 12/28/20171.3 out of 5 rating1.3
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Quality of service 0.5 out of 5 rating0.5
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Do not order from them, it is a big risk, when they make mistakes they will not take responsibility for them, they will just answer that they are in the 80-90% accuracy, I had a business with them but had to change them as a provider, they made me lost a lot of money. The dresses are always wrong in the measurements, and even though the dress look 80-90% accurate sometimes the stitches are not well made, and you better not try to make something different than white or off white it is a big mess they are terrible with color matching even if you have fabric samples for them. Also their service is very rude. Not recommended at all. Many times my customers neede to go out and find another dress. Very sad. -
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Gioula Sent on 07/31/20201 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
very bad product unprofessional
I placed my order in October. I received my wedding dress in June. a wedding dress of poor quality and irrelevant to what I asked for. people are unprofessional and only apologize without offering any solution -
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Tina Sent on 05/13/20151 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Jasmine Bridal is a scam!! How I wish I would have read these reviews sooner and did my research! The turnaround time on a simple bridesmaid dress is 6months unless you pay their "Rush fee". And believe me they will wait until the last possible minute to ship your dresses! I ended up having to overnight two dresses to my maids! 1 did not fit! And there was no time for alterations! I should have gone with a different dress :( -
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Corrina Sent on 07/03/20120.8 out of 5 rating0.8
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Quality of service 0 out of 5 rating0.0
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Average response time 4 out of 5 rating4.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Hi Bees,
I got married on June 2, 2012 and had the biggest mental break down of my life. I ordered the Vera Wang Gemma dress with upgrades to fabric and quality, ended up paying $1800. I was terribly disappointed in both.
This is aWARNING to all BRIDES!!!
Do NOT buy any products from Jasmine’s Bridal Shop (http://jasminesbridalshop.com/) unless you want to be severely disappointed. They outsource the dresses to factories in China so the company does not see the dresses in person, they are just the middle man out to make a big cut. There are absolutely NO guarantees and they can not back up any claims of quality.
Even if you have many pictures to show them, it will result to a terrible product for the following reasons. When upgrading to designer quality construction and fabric, it costs twice as much but there is actually NO difference to the lower grade. Construction and fabric is immediately visibly poor. For example, sewing of the bust line is uneven (one side pointed and higher then the other), inner lining bulges out and is visible on the outside, slit on the bottom of a dress is crooked, tulle fabric looks like plastic, and if there is any sequins on the dress it will not be secured (loose thread ends will be sticking out and sequins will all fall out).
Please avoid the hassle and wasting money on this company. I ended up buying another dress from a shop in Canada that was 10X better for half the price. Message me for more details.
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Amanda Sent on 04/17/20140.6 out of 5 rating0.6
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Quality of service 0.5 out of 5 rating0.5
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Average response time 1 out of 5 rating1.0
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Professionalism 0.5 out of 5 rating0.5
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Value 1 out of 5 rating1.0
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Flexibility 0 out of 5 rating0.0
DO NOT ORDER FROM JASMINE'S BRIDAL! I wish I did not have to write this review but unfortunately I am 40 days out from my wedding and without a wearable wedding dress. The dress that I was sent by Jasmine's Bridal is atrocious. When I contacted the shop in February I requested a Claire Pettibone Chantilly dress which, luckily, they had made before. My contact Liza sent me numerous pictures of the dress that they had previously made. They looked pretty good (for the bargain price they were requesting....if I wasn't on a strict budget, I might have passed). After 2 weeks of "should I", "shouldn't I", I finally decided to go for it. Of course, they conveniently raised the price. This should have been a huge red flag but I ordered anyway. I requested the same exact dress as the pictures they sent. When I finally received the dress over a week late I cried when I opened up the package. There were so many aspects that were completely wrong. The main reason I chose the Chantilly dress was because it had no train but for some unknown reason they put a 3 foot train on it. Besides that, it had bulging fabric in the back, the straps in the front were completely different widths, and the sweetheart neckline practically came up to my neck. The structure of the chest area was also completely wrong. I sent pictures of my dress and of the dress they originally sent to point out how completely different they were. After several days of waiting they finally responded and basically said it wasn't their problem. That was that. No help at all. I luckily found a custom tailor willing to help on short notice and now she is completely remaking the dress. She couldn't believe how bad the quality was. I am now at double the amount I wanted to pay (the alterations cost the same as the dress....). Please save yourself from dealing with Jasmine's Bridal. You get what you pay for. Terrible service and a terrible dress. -
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Marie Sent on 07/09/20180.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
I used JBS and Irina through two friends who highly recommended them. So I went in feeling safe because they were happy with the service and the wedding dresses they made.
Unfortunately I didn’t not have the same experience. It started out good but after the 1st revision they didn’t get back to me for over month. When I kept pushing and finally saw photos only to realize one major part had no changed. I ask for them to fix it but Irina was not as responsive as she used to be. I finally gave up with the revisions and asked them to ship the dress because my wedding was two weeks away. And to my horror, two days after the request they still haven’t shipped it.
My wedding is in 12 days and it’s extremely stressful. They don’t seem to care that they’ve put me in a tight spot. They don’t seem to care that I have to get the dress fixed and completed with hardly any time. I don’t recommend them but you can try if you’re willing to take the risk. I did have two friends who loved their dress. -
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Anya Sent on 12/16/2015
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
DO NOT purchase your dress from Jasmine's Bridal Shop. I did not see these reviews before I bought my dress and deeply regret my order with them. This is truly a case of "You get what you pay for" in terms of customer service, timing, and quality.
Timing: I paid a rush fee for my dress to be done in 10 weeks - it has been four and a half months - no dress.
Customer service: My "consultant" (who switched midway through) takes a very long time to respond to questions, has poor English, and is not proactive at all. I have been constantly following up with them over the past few months. They promised to send me an image of a beaded sample before beading the rest of the dress - they never did this. The beading that I saw in the mid-point pictures looked terrible.
Quality: The dressmakers are China-based and that clearly shows in their level of detail and quality. I paid for designer/premium materials, but pictures show the material used to be extremely cheap and tacky looking. They also refused to do many alterations (which I requested because I was unable to see a sample of beading before they did the full dress) due to the corners they had cut.
I'm purchasing another dress and am very disappointed that I have to buy two dresses for my wedding (in addition to paying for alterations for the second one). If you're considering this vendor, do yourself a favor and purchase a dress off of Preowned Wedding Dress/Tradesy/eBay if you're looking to save money on your dress. Do not give Jasmine's Bridal Shop your business. -
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User2229675 Sent on 07/16/2015
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
BEWARE OF ALTERATION SCAM:
All the reviews are accurate!!! Jasmine slow responsiveness to my daughter's bridesmaid’s dress troubles all the dresses had wrong measurements, even thou, they were measured several times and the dress still arrived too small! What a nightmare! What are the chances that all three bridesmaids dresses all miss measured and came too small for them. Her bridesmaids as well as the bride were frantic in trying to correct the issue before her end of April wedding. It was unbelievable that all three bridesmaid’s gowns had trouble in sizing correctly and of course, costly alterations would be needed in order to have it corrected. So constant back and forth with the store manager left them no alternatives. Two of the brides went elsewhere for alterations and other just paid it. In my estimation, what a scam!!!!! Alterations are money making for Jasmine!
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User2223071 Sent on 07/13/2015
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
DO NOT WASTE YOUR TIME! WARNING!
THEY CANCELLED MY DRESS just because they couldn’t provide any receipts for my payment nor a legitimate contract that outlines what I would be getting for my order. THEY DON’T TAKE ANY RESPONSIBILITIES IF YOU ARE NOT HAPPY WITH THE FINISHED PRODUCTS! It’s hard to believe when they told me no one has ever asked them for an invoice or a contract in the past 5 years!
1. SUPER SLOW RESPONSES & POOR COMMUNICATIONS
Everything I asked about the order took them forever to respond (or no respond) and requiring multiple follow-up emails. The phone number they provided for Australian customers was redirected to RUSSIA. Don’t expect those help lines can resolve your issues quickly. They stick to emails only and they don’t keep your conversation history.
2. NO LEGITIMATE CONTACTS
The company rep said my deposit was short without showing any proof and they were confused about the transaction fees themselves. I requested to speak directly to their finance or the owner on the phone. The request was ignored, and no legit contacts were provided. I started to suspect that their business was a scam and requested for a receipt or a contract that outlines what I would be getting - the eventual answer was NO and I was notified my order will be cancelled.
3. BAD SERVICE
Luckily I can still get a full refund before they start making my dress. At this point, I’ve paid a lot of international transfer fees for nothing (including fees at their end), not to mention the currency exchange loss (AUD to USD). After a whole month of nothing, I chased my refund after the timeframe they provided had passed, turns out THEY ACTUALLY FORGOT TO ISSUE MY REFUND!
It was the most terrible shopping experience I’ve ever had!
They wasted my time, money, leaving me with a fairly tight timeframe to order a dress from an actual boutique. I sincerely advice you not to waste your time with this Jasmine’s Bridal Shop. It’s not worth to risk it on your wedding dress! -
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User1826973 Sent on 09/24/2014
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
DO NOT ORDER YOUR DRESS FROM JASMINE'S BRIDAL!!!! It's a complete TRAP to steal your money. I wasn't happy with the lace options I was getting from another company, was running out of time and on a budget. I emailed Jasmine's Bridal asking for a rush wedding dress (my wedding was in 1 month) and they said that if I paid a rush fee (double the price of the dress) that I could receive my dress in 2 weeks. My required delivery date was 4 weeks after that date. I made the order with the required delivery date in the order form.
They purposefully delayed production of the dress going back and forth, taking full days to respond with further questions, told me my measurements were first too big then that same measurement was too small, asking about different measurements at different times. AT NO POINT WAS I NOTIFIED THAT I WAS NOT GOING TO RECEIVE MY DRESS IN TIME. Only after the 2 week mark, I asked if I were still going to receive my dress in time to which they responded that production time requires a minimum of 2 weeks, lace confirmation and photo service would also delay completion, and shipping is an additional 2 weeks. In short, they were telling me that a my delivery date (much less the 2 week delivery they said was possible) was not possible. They did not take responsibility for the delays and not meeting the required timeline. While they were still delaying concerning measurements (the dress hadn't even been started to be sewn yet) I asked if I removed extra services and if they shipped it faster if they could deliver it in time....2 days with no response. I cancelled the order not wanting to risk not receiving the dress.
A day later they responded saying they finished mid-production photos and that, according to them, meant the dress was finished...The services and their "finish" was done after the cancellation but they still required payment. Devastated and traumatized, I just had to cut my losses and pay for two dresses. Waste of time and money. -
Quality of service
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